ケントステーション周辺ホテル

「予約するときにバスタブ付きの部屋を確認して予約したのですが、バスタブはなくて、シャワーのみでした。 予約時の条件と異なる点が残念でした。」

「従業員の方はとても対応が良かったです」

「Front yard not maintained.」

「Its a older hotel so shows some wear an tear. Our room had hair dye on wall and toilet. Someone did try and clean you could tell. Rack for towels was coming off wall and shower spit water from connection on wall and floor. Pool did look cloudy and should offer towels for it. Both day water was on floor and elevator from people. Positive was room size was big and bed was comfortable that's huge to me. We had a jacuzzi tub which was great and air conditioner worked well. People mention no coffee...

「Upon arrival, I was disappointed with the level of customer service we received from the gentleman at the front desk. Since this was our first time staying at the hotel, the initial interaction left a negative impression. He came across as unwelcoming and had an unfriendly attitude. During check-out, there was no one available at the front desk, so I had to call the hotel to get assistance. The same gentleman eventually answered and came to the desk. When I let him know we were there to check...