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シュロス ロックスバルグ パート オブ デスティネーション バイ ハイアットの口コミ

5 out of 5
シュロス ロックスバルグ パート オブ デスティネーション バイ ハイアット
Heiton, Kelso, Scotland

口コミ

9.4

最高に素晴らしい

評価 10 - 81 件の口コミ中 64 件が非常に良い" "
評価 8 - 81 件の口コミ中 10 件が良い" "
評価 6 - 81 件の口コミ中 2 件が普通" "
評価 4 - 81 件の口コミ中 2 件が不満" "
評価 2 - 81 件の口コミ中 3 件が非常に不満" "

9.8/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Terence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 3 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe! We are thrilled you had such a lovely stay with us and we can't wait to see you again soon.

10/10 (非常に良い)

Mrs. Lesley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the last time we stayed here it was the Roxburgh hotel. What a wonderful surprise we had to find the old castle in all its glory lovingly restored . Then there is the completely modern rooms, dining ,spa and pool. Cleverly blended to the old castle. All very tastefully decorated and appointed. The staff, across all levels were exceptional. Engaging to talk with and all had a nice manner to the. A huge asset. we are actually staying at their sister hotel in January 2025 for a ski trip to Hochgurgyl. if its the same caliber as The Schloss Roxburgh we will be delighted.
2024 年 5 月に 3 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Lesley,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are thrilled you chose to return to our wonderful hotel and I am so pleased to hear you were impressed with the developments.We hope to see you again soon!

10/10 (非常に良い)

karan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely stunning hotel, in a fabulous setting with wonderful staff and a wonderful spa, This was my first stay at this hotel. We will definitely be coming back .
2024 年 5 月に 3 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Karan,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are absolutely thrilled to hear you had such a wonderful stay with us!We can't wait to welcome you back soon.

10/10 (非常に良い)

Martin、Glasgow

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic stay at this brilliant hotel. Excellent service from start to end of stay. The spa facilities and relaxation room were the stand out for us. Also enjoyed the whisky library with knowledgeable and engaging staff. Highly recommend.
2024 年 3 月に 3 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Martin,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are thrilled you had such a fantastic stay with us from start to finish!We look forward to welcoming you back very soon.

8/10 (良い)

Madelaine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for taking the time to share such a fantastic rating from your recent visit to SCHLOSS Roxburghe - we are thrilled you enjoyed your stay and we look forward to welcoming you back very soon!

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for taking the time to share such a fantastic rating from your recent visit to SCHLOSS Roxburghe - we are thrilled you enjoyed your stay and we look forward to welcoming you back very soon!

10/10 (非常に良い)

Paul

カップルで旅行
Excellent hotel. Will definitely return.
2024 年 4 月に 3 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for taking the time to share such a fantastic rating from your recent visit to SCHLOSS Roxburghe - we are thrilled you enjoyed your stay and we look forward to welcoming you back very soon!

8/10 (良い)

Rachael

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The building, grounds and reception including reception staff were all excellent. The outdoor pool was cold on our first day. The spa treatments were disappointing. The staff were inexperienced and the treatments cut short. On the 2nd day although we arrived before 11, the staff were reluctant to let us use the facilities. The lockers are an inadequacy size and there are no private changing rooms. The changing facilities are very small and if more than 4 people using them at the same time there is no room. The double bed was comfortable but the other single beds were not. The breakfast was very good but the dinner less so. We asked waiter if the lemon sole would be de-boned. He advised only small bones but no attempt had been made to remove any bones - didn't enjoy Just a few little tweaks would make ut a 5 star stay.
2024 年 3 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Rachael,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.It is disappointing to hear about the shortfalls you experienced during your stay and it is unfortunate that we were not made aware of your feedback before departure, so that we had the opportunity to rectify things for you. Your feedback has been duly noted and passed on to the relevant departments to investigate further.We hope to welcome you back to SCHLOSS Roxburghe in the future.

10/10 (非常に良い)

Antony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Anthony,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe!We are thrilled you had such a wonderful stay with us and we can't wait to welcome you back soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful Hotel in beautiful setting
Beautiful dog friendly hotel with lovely walks around the golf course. Spa experience was lovely as well. Staff were very attentive & friendly. However the dining experience in Charlie’s for dinner was average, food was amazing but service was poor. We finished our mains & waited over 30 minutes to have plates cleared. We asked for our bill & to have our plates cleared. Staff were lovely but maybe not enough people for the number of diners. I do think 12.5% service charge on every bill is excessive. I will always pay a tip when the service is worth it. Would recommend the hotel though.
2024 年 2 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are delighted you had such a lovely stay with us.It is disappointing to hear about the shortfalls you experienced in our restaurant and please be rest assured this has been passed on to our Food & Beverage Manager to investigate further in order to improve our service for future guests, I therefore thank you for bringing this to our attention and we hope to welcome you back soon.

10/10 (非常に良い)

Barry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Hotel & Experience
2024 年 2 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe - we are thrilled you had such a lovely stay with us and we can't wait to welcome you back soon!

10/10 (非常に良い)

Hannah

2024 年 2 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe - we are thrilled you had such a lovely stay with us and we can't wait to welcome you back soon!

4/10 (不満)

Neil

2024 年 2 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Neil,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.It is disappointing to see you have given us such a low rating. I invite you to contact me directly to understand what went wrong on this occasion.

10/10 (非常に良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Schloss Roxburghe
Two night stay and we are so relaxed, staff were professional and polite, the hotel was clean and our room was lovely.
2024 年 1 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Steven,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are delighted you had such a lovely stay with us and we can't wait to welcome you back soon!

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect relaxing stay
Perfect relaxing stay, wonderful staff and beautiful property and offerings.
2024 年 1 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for taking the time to share such wonderful feedback from your recent visit to SCHLOSS Roxburghe! We are thrilled you had such a lovely stay with us and we can't wait to welcome you back very soon.

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for taking the time to share such wonderful feedback from your recent visit to SCHLOSS Roxburghe! We are thrilled you had such a lovely stay with us and we can't wait to welcome you back very soon.

10/10 (非常に良い)

Gail

2023 年 12 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for taking the time to share such a fantastic rating from your recent stay with us! We are truly thrilled you had such a lovely time and we can't wait to welcome you back very soon.

10/10 (非常に良い)

lynsey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property and excellent Spa, we had a lovely couple of days in a room in the old part of the hotel, the staff cannot do enough for you and I cannot fault the service. The room was lovely and clean, warm and tastefully decorated. The food was excellent quality and well presented and the breakfast and dinners we had were lovely.
2023 年 12 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 12 月 6 日)
Thank you for taking the time to share such a fantastic rating along with your lovely review. We are truly delighted you had such a wonderful stay with us making use of our luxury spa facilities and enjoying our extensive cuisine selection! We can't wait to welcome you back very soon.

10/10 (非常に良い)

Lee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 12 月 6 日)
Thank you for taking the time to share such a fantastic rating from your recent stay at SCHLOSS Roxburghe! We are thrilled you had such a wonderful stay with us and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Gemma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing stay
Beautiful hotel refurbished to a very high standard. Spa is best Iv been too at a hotel. Will be back again for sure!
2023 年 10 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Gemma,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.I am truly thrilled that you had such a magical stay with us and your feedback regarding our spa is fantastic!We can't wait to welcome you back soon.

10/10 (非常に良い)

Marcelo

良かった点 : スタッフとサービス
2023 年 10 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for taking the time to share such a fantastic rating! We are truly delighted that you had such a lovely stay with us and we can't wait to welcome you back soon.

10/10 (非常に良い)

Neil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for taking the time to share such a fantastic rating! We are truly delighted that you had such a lovely stay with us and we can't wait to welcome you back soon.

10/10 (非常に良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very friendly staff. We were made to feel welcome as soon as we arrived despite being early. Swimming pool and sauna were both outside so bravery required on a cold day.
2023 年 9 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Joanne,Thank you so much for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.I am truly thrilled that you had such a lovely stay with us and that our friendly team looked after you so well.We can't wait to welcome you back soon!

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
AVOID THIS HOTEL!
Where to begin… over £500 spent for one night to receive terrible service and food. There are many better hotels at this price point so avoid this one I don’t normally write public negative reviews but the response I received from the hotel was so poor I am making an exception with this one. - Booked the hotel for a 5th anniversary and emailed a couple of days prior to arriving to share that it was a special occasion. Didn’t expect much but this was not even acknowledged by anyone at the hotel - Terrible evening meal experience. Firstly, we ordered a bottle of Prosecco and when this arrived this was not the £34 bottle of Prosecco we had ordered but a bottle of Canti Prosecco which is sold in supermarkets for £6 / £7. Despite this we were still charged the £34. We ordered the beef and lamb from the menu. When this arrived the lamb was largely fat and very little edible meat. When we returned the lamb, we were told the chef had confirmed that all the lamb would be the same so to order something else. This meant that we ended up eating separately as I had finished my meal by the replacement meal arrived. The breakfast was also poor with hot buffet items not being available for the full time we were seated. We were also passive aggressively discouraged on arrival from ordering from the kitchen due to long waiting times. All in all, a very poor experience. Save your money and choose a different hotel which will value your custom
2023 年 9 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Jonathan,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.It is disappointing to hear that your visit did not meet the high standards we set ourselves. I am aware that our Front of House Manager has already reached out to you via email and should you wish to discuss this further, he would be happy to assist you with this matter privately.

10/10 (非常に良い)

Euan

2023 年 7 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 31 日)
Thank you for taking the share your feedback from your recent visit to SCHLOSS Roxburghe - I am delighted that you enjoyed your time here and we look forward to welcoming you back soon.

10/10 (非常に良い)

Gillian

2023 年 7 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Gillian,Thank you for taking the time to leave such a fantastic rating from your recent visit to SCHLOSS Roxburghe! We look forward to welcoming you back soon.

8/10 (良い)

Elaine

2023 年 7 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Elaine,Thank you for taking the time to leave such a great rating from your recent visit to SCHLOSS Roxburghe! We look forward to welcoming you back soon.

8/10 (良い)

Dru

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The check-in to the resort was definitely the biggest issue. Our family of 4 arrived and the greeting we got as a minority family was clearly very different from the families that were not minorities. They were greeted very pleasantly and offered drinks and comfortable seating while they wait for their room details. My family with my 2 younger sons on the other hand was told to wait on the side, nothing being offered to us while we wait. We clearly saw the difference in how we were greeted and welcomed as we waited on the side, while the other families checked in. We obviously were very upset by this clear display of discriminatory behavior and complained to the manager- who just tried to rationalized what had just happened. We then got what seemed like a forced apology and 'free' drink a the bar. The rest of the stay was fine, other staffs were pleasant enough. The hotel and the grounds themselves are very beautiful, we tried not to let the start of the trip ruin the entire stay.
2023 年 7 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Dru,Thank you for taking the time to leave your feedback from your recent visit to SCHLOSS Roxburghe.I truly apologize about the experience you had whilst you were here. I am aware our Front of House Manager spoke with you during your stay and I do hope we had the chance to turn things around for you. This is definitely not the standard we aim for and we should make every guest feel welcome and special upon arrival and throughout their stay. I do hope we get the opportunity to welcome you back in the future to put things right.

10/10 (非常に良い)

Shah

2023 年 7 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for taking the time to leave such a fantastic rating!We look forward to welcoming you back soon.

8/10 (良い)

Gordon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for taking the time to leave such a great rating. We hope to welcome you back soon!

6/10 (普通)

Greig

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Well below par
Lovely setting but not there’s not much evidence of the pampering you’d expect from a top hotel. Average greet and meet on arrival, small room, no extra touches in the spa, no wine glasses in the bar, had to explain to the bar staff how to pour one drink and had to wait over an hour for our food to arrive at night. Breakfast wasn’t much better with some of the food not fully cooked. So all in all a disappointing stay. Going to ask for a refund.
2023 年 7 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Grieg,Thank you for taking the time to leave your feedback from your recent visit to SCHLOSS Roxburghe. It is disappointing to hear about the short falls you experienced during your stay and I do wish that this was addressed at the time so that we had the opportunity to put this right for you. We hope to welcome you back to SCHLOSS Roxburghe in the future to experience our wonderful hotel at it's full potential.

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 6 日)
Thank you for taking the time to leave such a fantastic rating! We look forward to welcoming you back soon.

10/10 (非常に良い)

Sharon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was very clean and quiet. The food was a little on the pricey side but good quality. As the menu was the same both nights a daily special would possibly have given a little variety. The spa was lovely however an option for a steam room would have been an added bonus. The staff were the most friendliest and helpful of any hotel I have stayed in. We had a very enjoyable stay.
2023 年 6 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 3 日)
Thank you for taking the time to leave your feedback from your recent visit to SCHLOSS Roxburghe. Your feedback has been duly noted and passed on to the relevant departments. We look forward to welcoming you back soon.

10/10 (非常に良い)

Lauren

2023 年 6 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 7 月 3 日)
Thank you for taking the time to leave such a fantastic rating! We look forward to welcoming you back soon.

2/10 (非常に不満)

Ken

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
Not good - SCHLOSS Roxburghe Hotel
Paid £585 per night bed and breakfast in the SCHLOSS Roxburghe Hotel for two rooms. Don’t book room 11 ( see picture below ) We ate in main restaurant food very disappointing venison very tough both of us left most of it. As stated price included breakfast Went in for breakfast at 07-30 Couldn’t get a coffee No bowels for cereal , cling film over cereal bowls and no spoons to serve your self Staff doing nothing Went back for a coffee and told to wait as they were making numerous coffees in plastic takeaway cups Gave up and left without having breakfast Would not stay in this hotel again The service , room and general indifference of staff not what you expect of this five star hotel
View from £290 a night room Crazy
2023 年 6 月に 1 泊滞在
Dominiqueからの返信 (投稿日 : 2023 年 6 月 12 日)
Dear Ken, Thank you for providing us with feedback from your recent stay. I am pleased that we have had the opportunity to speak on the phone since your visit and discuss in detail the shortfalls that you experienced. We are very much looking forward to your return visit in the future so we can show you what the real SCHLOSS Roxburghe experience should be like.With warm wishes from the SCHLOSS Roxburghe Team.

10/10 (非常に良い)

Colin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were very professional. Lovely place to stay..
2023 年 5 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 5 月 31 日)
Thank you so much for taking the time to leave such a fantastic rating! I am truly thrilled that you enjoyed your stay with us and we can't wait to welcome you back soon!

10/10 (非常に良い)

Kiran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 5 月 31 日)
Thank you so much for taking the time to leave such a fantastic rating! I am truly thrilled that you enjoyed your stay with us and we can't wait to welcome you back soon!

10/10 (非常に良い)

Neil

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Gorgeous property & facilities. Attentive & generally friendly staff. We had an issue with a waiter but the manager intervened to soothe our discontent. We should have planned a longer stay.
2023 年 5 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 5 月 16 日)
Thank you so much for taking the time to leave your feedback from your recent visit to SCHLOSS Roxburghe! I am truly thrilled to hear you enjoyed your stay with us and we can't wait to welcome you back for another relaxing break!

4/10 (不満)

malcolm

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 4 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 5 月 22 日)
Dear Malcolm,It is disappointing to see your poor rating from your recent visit to SCHLOSS Roxburghe. I would be interested in finding out a little more to see where it is exactly we can improve for future guests. I therefore, invite you to contact me directly.

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

M

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous hotel and Spa. Attentive polite staff very professional. Can't wait to return
2023 年 1 月に 2 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2023 年 1 月 31 日)
Thank you so much for taking the time to leave your feedback from your recent visit to SCHLOSS Roxburghe. It is lovely to hear that you enjoyed your time with us and we can't wait to welcome you back!

10/10 (非常に良い)

Tommy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 2 泊滞在

10/10 (非常に良い)

Steven

2022 年 10 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2022 年 10 月 31 日)
Dear Steven,Thank you for taking the time to leave such a fantastic review!I am thrilled to hear that you enjoyed your time here at SCHLOSS Roxburghe Hotel & Golf Course.

10/10 (非常に良い)

Pieter、Chesapeake

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
First class facility to relax in beautiful environment with many options to visit beautiful historic towns
2022 年 9 月に 4 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2022 年 10 月 7 日)
Dear Pieter,Thank you for your wonderful feedback.It is so great to hear you enjoyed your stay here at SCHLOSS Roxburghe!We can't wait to welcome you back in the future.

2/10 (非常に不満)

V

2022 年 9 月に 1 泊滞在
Bruno, General Manager.からの返信 (投稿日 : 2022 年 9 月 5 日)
Dear Ms Ducrot,Thank you for taking the time to leave your feedback. I am, however, disappointed to read your review as you spoke with our Front Office Manager upon check out and only gave us good reviews. Therefore, I invite you to contact me directly to discuss this matter further.

10/10 (非常に良い)

Colin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 5 月に 2 泊滞在

10/10 (非常に良い)

val

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We'll done
Impeccable service. Fantastic room in excellent condition. Huge shower. Superb food. Best of all, the staff are the best hotel team I have ever had the delight of meeting
2022 年 3 月に 1 泊滞在
Brunoからの返信 (投稿日 : 2022 年 4 月 19 日)
Thank you for your wonderful feedback and for taking the time to leave a review. I am so pleased to hear that our hard working and passionate staff made you feel special during your stay. We hope to welcome you back to SCHLOSS Roxburghe in the future! Best Wishes, Bruno De Schuyter, General Manager

10/10 (非常に良い)

Julian

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Oliver

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 1 泊滞在

10/10 (非常に良い)

Quentin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Top luxury hotel set in parkland
Excellent stay. Superb restaurant. Rooms and hotel were clean and smart. A large extensions is under construction on the side of the hotel, due for completion now in 2023 so be aware of that. Highly recommended.
2021 年 10 月に 1 泊滞在
Dominiqueからの返信 (投稿日 : 2021 年 10 月 25 日)
Thank you for your wonderful review, we are thrilled that you enjoyed your overall experience with us! We look forward to welcoming you back to SCHLOSS Roxburghe soon! Kind regards, Dominique Beer, Hotel Manager