テラス / パティオ

ザ フォンテーヌの口コミ

4.5 out of 5
ザ フォンテーヌ
901 W. 48th Place, Kansas City, MO

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 604 件が非常に良い" "
評価 8 - 1000 件の口コミ中 190 件が良い" "
評価 6 - 1000 件の口コミ中 107 件が普通" "
評価 4 - 1000 件の口コミ中 67 件が不満" "
評価 2 - 1000 件の口コミ中 32 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Keiko

2022 年 12 月に 3 泊滞在
Katrinaからの返信 (投稿日 : 2022 年 12 月 28 日)
Thank you for staying with us and taking the time to let us know how we are doing! Please come back to visit us again soon!

10/10 (非常に良い)

Shelley

家族旅行
良かった点 : 清潔度、スタッフとサービス
Beautiful
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Dennis

2024 年 4 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for the fantastic rating, we hope you come back to see us again soon!

10/10 (非常に良い)

Di'Andria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very friendly! The hotel was clean and gave a luxurious experience
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Di'Andria,We're always thrilled to hear that our guests have had an enjoyable experience! It's especially great to know that you appreciated our clean and comfortable accommodations, as well as the friendly hospitality our team provided. From all of us at The Fontaine, thank you for sharing your positive review, and we hope to have the pleasure of your company on another occasion.

10/10 (非常に良い)

Francesca

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was as advertised and staff is very attentive!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Francesca,Thank you for your outstanding review! We're thrilled that our property exceeded your expectations and that our staff made you feel right at home. Your positive feedback means a lot to us, and we look forward to welcoming you back for another excellent stay at The Fontaine in the future.

8/10 (良い)

Jason

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for the rating and please reach out if there is anything we could have done to better serve you.

10/10 (非常に良い)

Greg

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would stay again, super friendly staff, modern retro---EXCELLENT
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Greg,Thank you for the kind review. We're glad our friendly staff and updated rooms impressed you. Please come stay at The Fontaine again the next time you're in the area.

8/10 (良い)

Karen

グループ旅行
良かった点 : 清潔度
Location and front desk staff are excellent. My room had plumbing issues two days out of my stay. Engineering took a while to respond both times. Room didn’t have drinking glasses or coffee creamer.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Karen,Thank you for allowing The Fontaine to host your recent stay. We're happy to hear you appreciated our great location and the standard of service our team provided. However, please accept our apologies for the unexpected issues you encountered with the plumbing in your room and for the oversight with the lack of glasses and creamer; we will certainly address these internally to ensure improvements are made going forward. We're grateful for your comments, and we hope to exceed your expectations the next time you're in the area.

10/10 (非常に良い)

Jana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love staying at the Fontaine. The staff are friendly and helpful, the building is beautiful, rooms are comfortable and clean, and the restaurants are great!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jana,It was a pleasure to have you as our guest at The Fontaine. Thank you for highlighting our beautiful building, relaxing accommodations, and delicious food! We appreciate your feedback and hope to see you again soon.

8/10 (良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Alles sehr schön.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Sandra,Thank you for sharing your experience at The Fontaine. Your satisfaction is our priority, and we're delighted to have provided a pleasant stay for you. Our team looks forward to welcoming you back for another excellent experience.

10/10 (非常に良い)

Patrick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel and room at a reasonable price. Large room and bathroom. Shower was amazing.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Patrick,We're delighted to know that our spacious accommodations and relaxing shower were the highlights of your visit! Thank you so much for the perfect rating, and we hope to see you again soon.

8/10 (良い)

Amy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good proximity to the Plaza, in walking distance. Nice and clean. Unfortunately at 3 am, the room next to us, was having a party or just playing their music so loudly it woke us up and left us unable to sleep. We called the front desk and they promptly sent security upstairs and got the music and noise under control. We really appreciated that service.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Amy,Thank you for taking a moment to write a review. We are glad to learn you enjoyed our location. Although we're disappointed to hear about the inconvenience regarding the noise, it warms our hearts to know that our security was able to resolve the matter quickly for you. We appreciate you bringing this to our attention. Thank you for choosing to stay at The Fontaine, and we look forward to welcoming you back soon.

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Anna,Thank you for choosing to stay with us at The Fontaine! We're glad you enjoyed your visit, and we hope you'll return for another terrific experience.

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel in a good area. They have a shuttle to take you into the plaza with lots of restaurant and shopping options. Staff are really nice.
2024 年 4 月に 3 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for the fantastic rating! Please come back to visit again soon.

4/10 (不満)

Heather KW、Avon Lake

気になった点 : スタッフとサービス、設備とサービス
2024 年 4 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to rate your stay and we apologize you did not have a good experience. Please contact us directly so we can make it right.

8/10 (良い)

Judith

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent mostly. I think the restaurant could stand improvement and the room service. Otherwise, fine. I would go back.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Judith,Thank you for staying with us and taking the time to share your thoughts. We're glad your overall stay was pleasant, and we appreciate your suggestions for improvement. Should you be in the area again, please come back to see us.

10/10 (非常に良い)

Ashley、Madison

2024 年 4 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for the kind rating, please come back to visit!

4/10 (不満)

Cody

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
This is our second stay. The first stay was excellent but this one was poor. Staff was not friendly or particularly helpful. Our room amenities, like shower gel, were empty.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Cody,Thank you for taking the time to leave a review. We are disappointed to hear your stay with us did not meet the same standards as your prior experience, and we apologize for any inconvenience. Rest assured, we'll use your feedback to help us improve ourselves as a destination and remind our team of the importance of delivering exceptional customer service. It was a pleasure to welcome you here, and we hope you will consider staying with us again soon for the stay you were truly expecting.

8/10 (良い)

Aimee

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for taking the time to rate your stay. Please do not hesitate to let us know how we can improve.

10/10 (非常に良い)

Crystina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place. Really loved the atmosphere and esthetics.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Crystina,We're delighted you enjoyed your stay at The Fontaine! Please come see us again the next time you're in town.

4/10 (不満)

John

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
No hot water in sink despite multiple requests to fix. Furniture nicked and tired; no dresser or drawers for clothing; no adequate workspace. window curtains not connected to draw rods. Would not stay again or recommend. On plus side the staff was friendly and not worth the value.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear John,We're saddened to learn you did not enjoy your stay despite our friendly staff. Please accept our apologies for any concerns about the property's condition. We'll look into your comments further, and we'd be grateful for the chance to provide you with more suitable accommodations.

6/10 (普通)

Joseph

2024 年 4 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for taking the time to rate your stay and we are sorry we did not meet expectations. Please reach out if there is anything we can do.

10/10 (非常に良い)

Mark、St Louis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property
2024 年 4 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your response Mark! We appreciate you taking the time to recognize our amazing hotel and we look forward to hosting you again in the future!

8/10 (良い)

Lisa

2024 年 4 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for taking the time to rate your stay, please let us know if there is anything we can do to improve upon.

2/10 (非常に不満)

Antonio

2024 年 3 月に 3 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for taking the time to rate your stay and I apologize we did not meet expectations. Please reach out to us so we can make it right.

10/10 (非常に良い)

Tamarra R

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and quiet. The beds were so comfortable. Just what we needed for a relaxing night.
2024 年 3 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 9 日)
Tamarra I am so happy to hear that you enjoyed your stay! We appreciate you taking the time to recognize our hotel and we take a lot of pride in providing a comfortable clean experience for our guests. We look forward to our next opportunity to host you!

8/10 (良い)

Chad、O Fallon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel. Great staff.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Chad,Thanks for staying at The Fontaine. Our team is pleased you had a great experience with us in Kansas City. We value you as our guest and look forward to your next visit.

6/10 (普通)

rodrigo

Nice hotel … needs to improve details : phone not working, lack of toilette paper. Noise in the halls
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Rodrigo,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Your feedback will be shared with our internal team to ensure any necessary adjustments or repairs are made promptly and to seize any opportunity to improve. We hope you will give us another chance to deliver a seamless visit worthy of a perfect rating.

10/10 (非常に良い)

amy j

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful stay at The Fontaine. The staff was extremely courteous and friendly. The rooms were large with a comfortable bed. It was in a great walkable location. We will definitely stay here again.
2024 年 3 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2024 年 3 月 16 日)
Amy Thank you for your review! We appreciate you taking the time to recognize us! We take a lot of pride in providing a welcoming experience for our guests and are happy to hear that you enjoyed your stay!

10/10 (非常に良い)

Logan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Fontaine was absolutely phenomenal. Our room was beautiful, the staff were excellent, and I can’t say enough good things about the entire experience overall. I am absolutely coming back!
2024 年 3 月に 2 泊滞在
Michaelからの返信 (投稿日 : 2024 年 3 月 16 日)
Logan, thank you for your response! We appreciate you taking the time to recognize our hotel! We take a lot of pride in our hotel and are happy to hear when we are able to provide an excellent experience. We look forward to hosting you again!

10/10 (非常に良い)

James、San Francisco

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent accommodations and staff. Clean and quiet.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear James,Thank you so much for the high rating. We're so happy to know that our clean, quiet accommodations and friendly team members left a positive impression on you during your visit. It would be a pleasure to host you again soon, so hurry back.

10/10 (非常に良い)

Sadie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was super friendly. I love that they offer shuttle rides to the near by shopping center. We did take some rides and other times we walk because it was beautiful out. I would stay there again
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Sadie,We are thrilled to have earned a perfect rating for your recent stay with us. It is wonderful to read that you appreciated our friendly team members and convenient shuttle rides. The best compliment is that you would stay with us again. We look forward to welcoming you back.

8/10 (良い)

Barry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice!
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Barry,Thank you for choosing The Fontaine and sharing your short, yet lovely review. We are delighted you enjoyed your stay and look forward to welcoming you back again soon.

10/10 (非常に良い)

Thomas、Oklahoma City

2024 年 3 月に 2 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for the rating, we greatly appreciate it!

8/10 (良い)

William、Fayetteville

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We have stayed at The Fontaine over the years. The lobby is OK, but the rooms, and especially the restaurant and bar are dated and don’t work well. We ate breakfast there both mornings, and the blinds could not block the intense sun light from the East. Same for the rooms. Example - the shower knob fell off the shower wall.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear William,We would like to express our gratitude for your ongoing patronage at The Fontaine. Your feedback is highly appreciated, and we are taking action to address the issues you have raised, including the bathroom fixture and the blinds in our restaurant. We thank you for bringing these matters to our attention and look forward to showing you improvements during your next visit.

10/10 (非常に良い)

Gina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great atmosphere and they staff was helpful and friendly
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Gina,We are delighted to hear about the pleasant atmosphere and the warm hospitality provided by our friendly team during your stay at The Fontaine. It is great to know that our team had a positive impact on your experience, and we look forward to having you back with us in the future.

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you’re looking for a place where you can safely say that you want you and your partner to feel like they can get away from it all then this is probably a really good place for you. While the parking is a bit of a pain, its definitely worth it knowing your car is safe
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Richard,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your respite from the day to day, and we appreciate your kind words. It was a pleasure having you here, and we hope you return soon!

10/10 (非常に良い)

Cassandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for a one night stay when I was passing through! Beautiful hotel
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Cassandra,Thank you for taking the time to leave a five-star review. Our team is happy to hear that you enjoyed your stay at The Fontaine. We are glad we were able to host you for a cozy night during your travels. We look forward to seeing you again.

8/10 (良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room was right next to the freight elevator; pretty loud thru out the night.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Mary,Guest satisfaction means everything to our team, so while we hope you enjoyed our accommodations, we're sorry you dealt with some noise issues from the elevator. It's always our recommendation to reach out to the front desk so we may have the opportunity to rectify the situation and return you to a more restful stay. We look forward to welcoming you back and impressing you even further.

10/10 (非常に良い)

john

2024 年 2 月に 2 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for your kind rating, we hope to see you again!

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the fontaine very nice
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Lisa,Thank you for choosing The Fontaine! We take pride in providing a phenomenal stay for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable experience!

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you for your rating and we hope to see you again!

10/10 (非常に良い)

Quintanique

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is beautiful and quiet, the atmosphere is so relaxing and upscale. When you walk in the smell of the hotel is amazing the rooms are so lovely, and the showers are the best part! The rain shower is lovely the breakfast is nice
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Quintanique, Your experience is one that we work hard to provide, so thank you for taking the time to leave us a review. It was a pleasure having you as our guest at The Fontaine and we're thrilled that you had such a lovely stay. The next time you're looking for a relaxing experience in a beautiful atmosphere, we hope you will think of us.

10/10 (非常に良い)

Koralee

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Koralee,It's fantastic to hear you had an awesome experience at The Fontaine. Your satisfaction is our priority, and we're glad we could deliver. We look forward to your next visit for even more special moments!

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for the rating, we are thrilled you enjoyed your stay with us!

10/10 (非常に良い)

Svetlana

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant stay, quiet hotel with a spacious room and comfortable bed. Great Location!
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Svetlana,We're so happy to know that our spacious, comfortable accommodations and prime location were the highlights of your time with us. Thank you so much for the five-star rating and we hope to see you again soon.

10/10 (非常に良い)

jette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Fontaine is a great hotel for a decent price on the country club Plaza. They’re upstairs bar is well-versed with drinks and food options. The staff is nothing but friendly and accommodating.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Jette,Thank you for taking a moment to share your experience at The Fontaine. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our hospitable team and fantastic be is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!

10/10 (非常に良い)

Thayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Fontaineからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for your rating and we are so happy to see that you enjoyed your stay with us!

10/10 (非常に良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fun and hip.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Elizabeth, Thank you for your cheerful feedback! We're thrilled to know you got to enjoy our ambiance. We can't wait to welcome you back for more memorable moments.

10/10 (非常に良い)

susan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 9 日)
Susan, thank you so much for your response! We appreciate you taking the time to recognize our amazing hotel!