Dear Ms. Hirao, We're truly sorry for the disappointment you experienced. Your feedback is taken to heart,we wish to instigate further investigations on this issue and as such kindly request you to provide details pertaining to your disappointment and stay at the earls regency in order that this could be further followed up. Thank you!

Thank you very much for your kind response, we appreciate you taking the time to assist us by making a review. We hope we have the chance to welcome you back to our lovely hotel in the future.Warm Regards, Management

Dear Valued Guest, Thank you for the time taken to share your feedback with us which will further assist in our continuous improvement. We truly apologize for the incident that took place during your stay with us. We have strict procedures including entering procedures for our housekeeping and conduct regular training to maintain the professional standard of service. We have highlighted your feedback and will be giving attention to this in our scheduled training and will also be taking measures to ensure such incidents are not repeated in the future. We do hope that this will not deter you from visiting us again as we assure your next stay with us will be a more pleasant experience. Yours Sincerely, Buwaneka Bandara, General Manager, Earl's Regency, Kandy.

Dear Valued Guest, We thank you for the time taken to share your feedback with us, however, regret to note that you have given us a low rating. We would highly appreciate any detail sent to us regarding what may have negatively affected you during your stay at our hotel to leila@aitkenspence.lk as this will further assist us in our continuous improvement. We do hope that this will not deter you from visiting us again. Yours Sincerely, Earl's Regency Hotel, Kandy.

Dear Guest, Thank you for your valued feedback!

Dear Ms. Silvia, A warm greeting to you, We're thrilled by your positive feedback on our hotel and thank you for the high praise for our facilities and services. We're honored by your recommendation and hope to welcome you back soon. Warm Regards.

Dear Guest, A warm greeting to you, We're thrilled by your positive feedback on our hotel and thank you for the high praise for our facilities and services. We're honored by your recommendation and hope to welcome you back soon. Warm Regards,

Dear Mr. Suzadur, Your kind words have made our day! Our entire team is beaming with pride knowing we contributed to your enjoyable stay. hope to welcome you again for memorable stay. Warm regards.

Dear Mr Marc, We're genuinely sorry for not meeting your expectations during your stay. Your feedback is crucial as we strive for excellence. We're committed to making improvements based on your comments and hope to have the chance to create a more positive experience for you in the future. Thank you! Management.

Dear Ms Jithmi, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide an exceptional service, and knowing we succeeded for you brightens our day. We can't wait to welcome you back for another memorable stay. Warm regards, Management.

Dear Mr. Mohammad,Thank you for your continued loyalty to our hotel. Your positive feedback is a wonderful validation of our efforts to provide exceptional service. We're excited to have you as a valued guest and can't wait to continue exceeding your expectations. warm regards!

A warm greeting to you,Your kind review has warmed our hearts! We're overjoyed that your stay was memorable. Your compliments inspire us to continue offering excellent service. We apologize about that slight issue and will make sure our front office is informed. We anticipate your next visit with great enthusiasm!Kindest Regards, Management

Thank you very much for your kind review. Warm Regards, Management