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Motoyu Ishiya

3.5 star property
Travelers can unwind with a rejuvenating massage at Motoyu Ishiya or explore the tranquil natural attractions that surround this peaceful retreat

Choose dates to view prices

Motoyu Ishiya blends relaxation and nature with soothing hot springs and a beautiful garden. Guests can book massages, browse the library, or dine at the restaurant serving breakfast and dinner. Enjoy practical comforts like free WiFi in rooms and coffee/tea service in the lobby.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ￥47,881
￥53,221 total
Mar 12 - Mar 13

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Room with Tatami Area and Private Toilet with Garden View [Yurino]

Room with Tatami Area and Private Toilet with Garden View [Yurino] | Minibar, in-room safe, free WiFi, bed sheets

Room with Tatami Area and Private Toilet with Garden View [Yurino]

Highlights

Air conditioning
LCD TV
Separate bedroom
Bathrobes
2 bathrooms
Hair dryer
Minibar
Satellite channels
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese-Style Deluxe Corner Twin Room with Private Toilet and Mountain View [Kuzyaku]

LCD TV

Japanese-Style Deluxe Corner Twin Room with Private Toilet and Mountain View [Kuzyaku]

Highlights

Air conditioning
LCD TV
Hair dryer
2 bathrooms
Minibar
Satellite channels
Daily housekeeping
In-room safe
  • Mountain view
  • 29 sq m
  • Sleeps 2
  • 2 Twin Futons

View all photos for Japanese-Style Standard Twin Room with Private Toilet and Garden View [Umebachi]

Japanese-Style Standard Twin Room with Private Toilet and Garden View [Umebachi] | Living area | LCD TV

Japanese-Style Standard Twin Room with Private Toilet and Garden View [Umebachi]

Highlights

Air conditioning
LCD TV
Separate bedroom
Hair dryer
2 bathrooms
Minibar
Satellite channels
Daily housekeeping
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Futons

View all photos for Japanese-Style Superior Quadruple Room with Private Toilet [Takasago]

Japanese-Style Superior Quadruple Room with Private Toilet [Takasago] | Living area | LCD TV

Japanese-Style Superior Quadruple Room with Private Toilet [Takasago]

Highlights

Air conditioning
LCD TV
Bathrobes
2 bathrooms
Hair dryer
Minibar
Satellite channels
Daily housekeeping
  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Deluxe Quadruple Room with Private Toilet

Japanese-Style Deluxe Quadruple Room with Private Toilet | Minibar, in-room safe, free WiFi, bed sheets

Japanese-Style Deluxe Quadruple Room with Private Toilet

Highlights

Air conditioning
LCD TV
Bathrobes
2 bathrooms
Hair dryer
Minibar
Satellite channels
Daily housekeeping
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Deluxe Corner Twin Room with Private Toilet and Garden View [Ume]

Japanese-Style Deluxe Corner Twin Room with Private Toilet and Garden View [Ume] | Minibar, in-room safe, free WiFi, bed sheets

Japanese-Style Deluxe Corner Twin Room with Private Toilet and Garden View [Ume]

Highlights

Air conditioning
LCD TV
Bathrobes
2 bathrooms
Hair dryer
Minibar
Satellite channels
Daily housekeeping
  • Garden view
  • 29 sq m
  • Sleeps 2
  • 2 Twin Futons

View all photos for Japanese-Style Deluxe Twin Room with Private Bathroom and Mountain View [Hosho]

Japanese-Style Deluxe Twin Room with Private Bathroom and Mountain View [Hosho] | Living area | LCD TV

Japanese-Style Deluxe Twin Room with Private Bathroom and Mountain View [Hosho]

Highlights

Air conditioning
LCD TV
Separate bedroom
Bathrobes
2 bathrooms
Hair dryer
Minibar
Satellite channels
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Futons

View all photos for Maisonette Suite with Tatami Area [Tenpougra]

Maisonette Suite with Tatami Area [Tenpougra] | Living area | LCD TV

Maisonette Suite with Tatami Area [Tenpougra]

Highlights

Air conditioning
LCD TV
Separate bedroom
Bathrobes
2 bathrooms
Hair dryer
Minibar
Satellite channels
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room with Tatami Area and Private Toilet with Garden View [Yurino]

Minibar, in-room safe, free WiFi, bed sheets

Room with Tatami Area and Private Toilet with Garden View [Yurino]

Highlights

Separate dining area
Separate sitting area
Air conditioning
LCD TV
Separate bedroom
Bathrobes
Hydromassage showerhead
Hair dryer
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons
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About the neighborhood

Kanazawa is home to Motoyu Ishiya. Kenrokuen Garden and Ishibiuki Hot spring Kameno Yu are local attractions and those in the mood for shopping can visit Omicho Market and Kazuemachi Chaya District. Looking to enjoy an event or a game while in town? See what's happening at Ishikawa Seibu Ryokuchi Park Auxiliary Athletics Stadium or Ishikawa General Sports Center. Visit our Kanazawa travel guide
Map
920-0165, Ishikawa-ken, Kanazawa, Chi 95, Fukatanimachi

What's nearby

  • Kanazawa Yasue Gold Leaf Museum which includes signage
    Kanazawa Yasue Gold Leaf Museum
    13 min drive - 10.4 km
  • Higashiyama Higashi Chaya District showing street scenes
    Higashi Chaya District
    13 min drive - 10.4 km
  • Omicho Market which includes street scenes and night scenes
    Omicho Market
    14 min drive - 10.7 km
  • Kanazawa showing a lake or waterhole and heritage elements
    Kenrokuen Garden
    15 min drive - 11.4 km
  • Honkoji Temple
    6 min drive - 3.6 km

Getting around

  • Kanazawa Station
    24 min drive
  • Komatsu Airport (KMQ)
    46 min drive

Restaurants

  • ふくひさ!!
    6 min drive
  • 餃子の王将金沢東店
    6 min drive
  • 8番らーめん 森本店
    6 min drive
  • お多福金沢店
    9 min drive
  • マクドナルド
    6 min drive

About this property

Motoyu Ishiya

Property highlights
Consider a stay at Motoyu Ishiya and take advantage of free full breakfast, an indoor mineral hot spring (onsen), and a garden. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a library.
You'll also enjoy perks such as:
  • Free self parking
  • Hot springs on site, free newspapers, and 1 meeting room
  • Coffee/tea in the lobby
Room features
All guestrooms at Motoyu Ishiya boast comforts such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • 2 bathrooms with hair dryers
  • LCD TVs with satellite channels
  • Daily housekeeping and phones

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Onyado Nono Kanazawa Natural Hot Spring
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  • Restaurant
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9.2 out of 10, Wonderful, 832 reviews
The price is ￥13,383
￥15,138 total
Mar 15 - Mar 16
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 8:00 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Hot springs
  • Library

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 shared bathrooms
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between May 01 and May 29.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Motoyu Ishiya Inn Kanazawa
Motoyu Ishiya Inn
Motoyu Ishiya Kanazawa
Motoyu Ishiya
Motoyu Ishiya Ryokan
Motoyu Ishiya Kanazawa
Motoyu Ishiya Ryokan Kanazawa

Frequently asked questions

Is Motoyu Ishiya pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Motoyu Ishiya?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Motoyu Ishiya on Mar 12, 2026 start from ￥47,881, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Motoyu Ishiya?

Check-in start time: 3 PM; Check-in end time: 6:30 PM. After-hours check-in is not available.

What time is check-out at Motoyu Ishiya?

Check-out is at 10 AM.

Where is Motoyu Ishiya located?

Situated in Kanazawa, this ryokan is 2.4 mi (3.8 km) from Honkoji Temple and within 6 mi (10 km) of Yanase River and Gesshin-ji Temple. Mount Utatsu and Ishibiuki Hot spring Kameno Yu are also within 9 mi (15 km).

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Reviews

Motoyu Ishiya Reviews

8.4

Very Good

8.6

Cleanliness

6.8

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 27 out of 47 reviews
Rating 8 - Good. 9 out of 47 reviews
Rating 6 - Okay. 6 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

Reviews

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
・宿の設備など ２００年の歴史ある宿で、和風の雰囲気を味わえることを期待した。 おおむね期待通りの雰囲気の宿だった。 趣のあるお堂や庭があるので、夜間にライトアップするともっと良くなると思った。 ・課題 今回はエクスペリアで予約したが、そもそも石屋に連絡が行っていなかった。 IT系が苦手なのかもしれないが、金沢市を含めインバウンドや観光に力を入れる以上言い訳にはならない。 若いスタッフがいなくても宿泊客との接点を予約サイトに任せて、十分な確認が取れない体制になっているのは問題といえる。 ITに振り回されるのではなく、宿がITを利用しているという意識をもって取り組んでいただきたい。
Stayed 1 night in Jul 2021

10/10 Excellent

えつ, 大阪

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても趣のあるお宿です。 能の舞台を見ながら頂くお食事も加賀特産のお野菜などを使用してあり、普段食べた事のない食材で美味しかったです。 温泉も本当にコーヒーですか？と思う様な色でしっとりとしています。
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This ryokan was a top experience of our two-week trip in Japan. Such a charming and unique oasis and glimpse of traditional Japanese life. The rooms and facilities are even better than pictured. An onsen is included in the price, and you can go as often as you'd like. We highly recommend their nine-course meal that you can reserve (for an extra fee) up to two days prior to your stay. They even accommodated our group member's gluten allergy. The ryokan is easily accessible by bus from Kanazawa station (the folks at the Tourist Information Center make it easy to find), and you're greeted by staff the minute you get off the bus, as the stop is right there. We cannot say enough about this experience. It was definitely worth its value and will forever be a highlight of our time. Thank you, everyone at Motoyu Ishiya, for making our stay a memorable one!
Stayed 1 night in Feb 2020

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

We loved the location and the hot spring onsen was amazing
Stayed 2 nights in Oct 2019

10/10 Excellent

Deborah R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing ryokan!

We had such an amazing time at this ryokan. A bit secluded just outside of Kanazawa it allowed us to just relax and enjoy the moment. The architecture and interior of the ryokan and its garden is outstanding! Every detail matters! It has a beautiful onsen, comfortable rooms and great food. We had the best time at dinner, everyone was heartwarmingly friendly and the food was served in such a nice way! I was especially grateful that they cooked an individual vegetarian meal for me! Highly recommended!
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Une expérience a ne pas retenter. Pour toutes sortes de raisons : le côté complètement désuet, la nourriture, le service. Tout était complètement dépassé malheureusement.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

素敵な時間

とても素敵な時間を過ごせました
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

金沢郊外の洒落た温泉宿。みごとな加賀料理を堪能。

金沢の町中は人が多いので、郊外の山の中にある温泉宿を選びました。大成功。庭にある能舞台を見ながらの夕食は伝統的な加賀料理の洒落たアレンジ。ここでしか食べられないすばらしい夕食でした。もちろん朝食もすてきでした。
Stayed 1 night in May 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Authentic dinner/ryokan and onsen experience

This was a great stay in Kanazawa. Traditional ryokan with great onsen. It is not downtown but a taxi from the Morimoto station (two stops from jR Kanazawa station) is only 1500 yen. What would have been nice to know prior to the stay was that there is a single JR bus from the hotel to downtown, sights and the JR station at 9:21am. The arrival at the JR station is a little after 10:00 am for planning purposes. Dinner is a big part of the experience. We enjoyed it but felt that one night was sufficient- especially because you get a similar experience at breakfast. We were able to find a fabulous meal downtown our second night.
Stayed 2 nights in Apr 2019

6/10 Okay

MINORU

とってもいい旅館でした。

とっても雰囲気のいい旅館で良かったです。お風呂も広々としていて、昔ながらな感じが良かったです。ただ、お風呂は脱いだスリッパ用の下駄箱があるといいかなと思いました。 またお料理もとっても美味しかったです。虫が入っている事を伝えると、別のお料理を代わりに出してくださったのですが、そのお料理が何か分からず聞くと担当の仲居さんも分からず「食べてみてください」と言われてしまったのが？？って感じでした。 また、能舞台を見たくて案内された大広間へ行くとまだ夕食中で「いつ頃なら？」と聞くと「そんなの分かりません」と言う感じに冷たくあしらわれてしまいました。 能舞台をウリにしているので見学できるのだと思っていたのに、とっても残念でした。 もちろん対応が素晴らしい方がほとんどだったので、そのような方々が際立ってしまい印象に残ってしまいました。。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
お料理がひとつひとつ、とても美味しかったです。 アメニティなども充実しており、特に靴下やパックをもらえたのが、ありがたかったです。従業員の方も親切で、快適な宿泊ができました。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
金沢市から少し離れた静かな山の中で、 ホッと心が落ち着きます❀.*･ﾟ お夕食が何を食べても美味しくて感動♡ ただ、蟹クリームチーズグラタンは少し脂っこいのか、大人には重いです。 若者には喜ばれると思いますが。 お風呂も気持ち良く、源泉のパックで更にお肌がスベスベ、もちもちになりました。 旅館の雰囲気も良いし、 旅館のスタッフさんも親切で、 朝早く目覚めてしまった私に、開放時間よりも早めに朝のお風呂用意して下さいました♪ とても居心地が良かったです。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Staffs are super nice~ They always smile and be friendly to everyone. Rooms are quiet, tidy and comfortable. The onsen❨hot spring❩ is amazing as well!!! Also, the food❨dinner and breakfast❩are delicate, fresh and delicious. A traditional Japanese environment is presented. I love the Japanese garden view and decoration. I will definitely recommend 元湯石屋 to others!
Stayed 1 night in Feb 2019

10/10 Excellent

May, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Japanese Ryokan Food and culture. Quiet and peaceful place.
Stayed 1 night in Dec 2018

10/10 Excellent

h

Liked: Staff & service, room comfort
接客がとてもよかったです
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉、食事、部屋に満足です。ゆっくりした時間を過ごせました。
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A different experience, but worth trying!

A different experience from any hotel I’ve ever stayed before, but definitely worth trying. The level of service from the staff is amazing (they will go and wave goodbye to you as you leave!).
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最悪なサービス

不評な口コミは削除してるのでしょうか？評価が高かったこちらの宿に、外国からのお客様をお連れしましたが、本当に最悪でした。 スタッフの方は、わたしたちが通訳しているのをさえぎって、日本語でまくしたてて急かしてきます。 夕食もこちらのペースを全く無視して次から次へと。 ドリンクメニューを渡されて、二秒後に、ビールですか、お酒ですか、ウーロン茶ですか、と、、まだ目を通してもいないのに、待ってといっても、どうしますか？を連呼する始末。 料理も次から次へとどんどんだされ、まだ始まったばかりなのに、メインのお肉を焼く鉄板に火をつけようとする始末。お酒も楽しみたいので、少しゆっくり出してくださいとお願いしたところ、熱いものは熱いうちに！と言われテーブルの上はいっぱいに、、熱いメインを熱いうちにとだされても、まだ前菜も途中なのにテーブルで冷めるだけです。 それを言っても、文句は厨房に言ってくれ、と、、。お客様の状況を厨房に伝えるのが客室係りの仕事なのに、本当に横柄で、流れ作業で、早く料理をだして早く食べて早くでてけと、言う雰囲気が伝わってきました。 みんな唖然としてました。 おもてなしの伝統を売りにしているのに、信じられません。 ほっとする間もなく、本当に疲れてしまいました。 わざわざ街の中心地から離れて、特別な旅館を外国からきた友人に経験させてあげたかったのに。。 この金額をとっておいてこんなサービスをするなんて、街中の普通のホテルを予約して、夕食も別に行った方がよっぽどましです。 わたしたちが行ったときは、他のお客様はほとんどが外国人グループでしたが、理由がわかりました。 こんなサービスをしていて、日本人に見捨てられて、外国人相手に古い旅館を売りにしてやってるんだなと。 責任者にクレームをつけたところ、お詫びをされて担当者を変えてくれました。 ですが、大切な時間は戻ってきません。お酒と食事と会話を楽しみながら久々の再会を喜び過ごしたかった時間は、焦らされてお酒も選べず、黙々と食べさせられ、疲れる残念な時間になりました。ぶち壊されました。 どれだけ謝られても時間は戻りません。そういったことをきちんと考え、これ以上がっかりする人がでないことを願います。
Stayed 1 night in Oct 2018

8/10 Good

康隆

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

カップルにもおすすめの老舗旅館

金沢の市街へのアクセスがよく、温泉もある旅館ということで利用させていただきました。兼六園など市街観光をした後、車で20分ぼどで到着しチェックイン。夕食は六角堂へ出かけ能登牛を堪能し、旅館へ戻って琥珀色の温泉で1日の疲れを癒しました。おもてなしのサービスと最高の朝ごはん、雰囲気のある老舗旅館を彼女と満喫しました。次回は夕食付きプランでまた利用したいです。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful ryokan

Great onsen, lovely place with exhibition of antique art work and artcrafts, an original Nô theater, beautiful dining space. An authentic experience.
Stayed 1 night in Mar 2018

10/10 Excellent

Andrew, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff. Good food. Overall great

The staff was very friendly and helpful. The spa was clean and nice. Breakfast was very delicious. It's a bit far from Kanazawa city, but ir was perfect for a relaxing getaway. Highly recommended.
Stayed 2 nights in Nov 2017

6/10 Okay

もも, 新潟県

Disliked: Property conditions & facilities, room comfort
昔懐かしい家に泊まった感じでした。レトロが好きな人には、良いと思います。温泉のお湯が黒く、珍しいと思います。
Stayed 1 night in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

伝統ある静かな旅館

食事は別室でしたが個室だったので リラックスできました。 お料理に変わったものがあって おいしかったです。量もちょうど良い。

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed experience

We had a mixed experience at this ryokan. First, our expectations were high both because of the other reviews of this place and my excellent experience at a different Japanese ryokan 5 years ago. When we arrived we were assigned a tour guide who was an elderly, somewhat gruff woman who didn't speak a word of English. She rapidly showed us where our room was, and where the onsen was (bathhouse) but was in such a rush, and communication was so poor, that she failed to show us many important things such as the customs for the bathhouse, where to go for dinner (it was in our room previously), and how to operate things in the room. She was also our server at dinner, with the same rushed, gruff manner, which included failing to remove dirty dishes as each new course was served. Add to this that dinner was not very goo, and we only had one sitting chair (vs the floor) and no hot water in our room and we were quite unhappy. But once we complained the next day they fixed the hot water, gave us a new chair, and changed our server to a delightful young woman who at least used Google Translate to communicate. And the second dinner was excellent (I included photos). Based on our first day I wouldn't recommend this ryokan. Based on the next 24 hours I would.

8/10 Good

Oleg, Sydney , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice ryokan but remotely located

Very nice ryokan , but too far away from Kanazawa centre . The are only 2 buses in the morning ana 2 afternoon. Taxis are quite expensive there. And if you are tourists with luggages it is not very convenient