This is my second time here. Always here whenever in our family ski trip
Alison Ying
2024 年 3 月に 3 泊滞在
10/10 (非常に良い)
Freya、KIRKLAND
家族旅行
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous location at the base of the slopes. Swimming pool and hot tubs were amazing. Really spacious 2 bed 2 bath suite with full equipped kitchen and comfy beds.
Freya
2024 年 2 月に 4 泊滞在
4/10 (不満)
Bryson
2023 年 9 月 5 日
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
Not a 4* and forget the +! Its a 3 with issues!
You enter through a very dirty, dusty, unvacuumed side entry. Get into an elevator with broken flooring, dirty walls and a non functional security system. You arrive to your floor and exit into another dusty unvacuumed hallway with dirty dishes stacked outside doorways. (the dirty dishes where still there the next day)
Upon entry to the unit. It smelled ... unused. floor was NOT clean as gravel and sand was visible on the carpet. Kitchen was about as tidy as my 15 yr old would leave it. (counters poorly wiped, stuff missing or put away "sorta")
Bedrooms had old beds! The kind of bed where you sleep in the trough on either side and never meet over the ridgeline down the middle. We checked in Thursday and left Monday. Our room was serviced once in that period. They made the bed and tidied, didn't vacuum and didn't clean the bathroom (toilet bowl stains remained the entire visit). The empty shampoo and conditioned containers were not replaced and the empty loo roll was not filled. (ladies bring your own shampoo and conditioner as the ones provided are single use for a couple!)
Clearly I wasn't pleased. We paid a premium for a 4*+ resort and got a solid 3* overpriced experience. its just not being maintained! you pay for parking in a parking garage full of dirt and dust from last winters gravel roads. 6 months to sweep up the dirt in the parking garage and its just not done.
Bryson
2023 年 8 月に 4 泊滞在
6/10 (普通)
Jason
2023 年 4 月 28 日
Jason
2023 年 4 月に 3 泊滞在
8/10 (良い)
Graham
ペット同伴の旅行, 家族旅行, 小さなお子様連れの家族旅行
2022 年 12 月 28 日
良かった点 : スタッフとサービス、設備とサービス
We love Sun Peaks and we always enjoy the Grand with our kids. This time our expectations exceeded our experience unfortunately. We noticed that the hotel common areas and pool deck/pool water were not clean. And that the hotel needed some TLC. And a few other guests that we spoke with shared the same feedback with us.
Graham
10/10 (非常に良い)
Matthew
出張, 家族旅行
2022 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
manager went above and beyond to ensure our stay was fantastic!
Matthew
8/10 (良い)
Jerica
家族旅行
2022 年 8 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Jerica
2022 年 7 月に 2 泊滞在
8/10 (良い)
Katherine、Seattle
家族旅行
2022 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always love staying at the Residences. There are some things that are not as good but with staffing shortages, we understand. Cleanliness, particularly of the shower is one of them. The sink in the kitchen had a major leak. But otherwise, great stay.
Katherine
2022 年 2 月に 3 泊滞在
8/10 (良い)
Karan
出張, 小さなお子様連れの家族旅行
2021 年 10 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice and clean, mattress were old and not comfortable