The apartment was spacious but the furniture was Low quality. Check in was also not as smooth. Messaged the property for check in instructions but didn’t receive any response. Had to call Expedia to help get a response from the property. But was still not clear on the procedures. On top of it, the property did not have a reception.
Everything was fine except for the towels given by housekeeping. They were torn with holes and stained. Should not be kept on the first place. I did feedback to the representative of Subhome and he was taken aback. Please take note.
Zuleeyantee
2019 年 6 月に 2 泊滞在
10/10 (非常に良い)
Koh
2019 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Location
The apartment is very cozy and spacious, it is the same as booking directly thru Suasana Suite. The only con is you need to contact thru what's App or phone. I love the TV, large and good.
Check-in time is 2.30pm.
The best part is the location, so close to shopping malls, good eateries and CIQ.
Koh
2019 年 5 月に 1 泊滞在
10/10 (非常に良い)
Jessica
カップルで旅行
2019 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious & well maintained.. near to shopping malls.. will stay again.
Jessica
2019 年 4 月に 1 泊滞在
8/10 (良い)
Lee Ping
2019 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfort
Overall is good. If can have floor map on the door step and outside bathroom will be more perfect.
Lee Ping
2019 年 4 月に 1 泊滞在
8/10 (良い)
SSUYUAN
2019 年 3 月 24 日
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
SSUYUAN
2019 年 3 月に 2 泊滞在
10/10 (非常に良い)
Ya Ching
2019 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good impression for the stay
Although when we just reach the hotel, we took longer time to contact the receptionist to check in. (But We were ahead of time for check in , at first we just wanted to deposit our luaggage. End up we check in earlier. ) I suggest outside of the bathroom can put a carpet avoid from slippery. But overall is still a good impression of the stay. Thank you for the service :) It was a good experience! and we like it a lot !!!
Ya Ching
2019 年 3 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
出張, グループ旅行
2019 年 3 月 5 日
良かった点 : 設備とサービス、施設のコンディションと設備
Accessible, very near to my event that day.
I will come back
宿泊されたお客様
2019 年 2 月に 1 泊滞在
8/10 (良い)
TENG TENG
2019 年 2 月 21 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Not bad overall
It's really spacious and overall in good and comfortable condition. Ideal for families and group of friends. Only towels and shampoo/shower gel is provided so do bring your other toiletries need (e.g. toothbrush, toothpaste, shaver). Toilet in the master bedroom has lots of ants. Wi-fi connection is unstable and only connectable from the master bedroom. The check-in process is hassle-free although there is no reception counter, just give them a call and they will guide you accordingly.
TENG TENG
2019 年 2 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2019 年 2 月 15 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
You cannot check in when you reach the property but contact the contact person and wait. It took me about an hour for checking in. The room was big but insufficient living necessities were provided. No bottled water, teethbrush, slippers were provided in this room so make sure you have to bring or buy before you reach the property. Luckily the property located next to two shopping centres so you can get all necessities you need.
宿泊されたお客様
2019 年 2 月に 3 泊滞在
2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2019 年 1 月 22 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The 3-bedroom property was not sufficiently clean - there were trails of ants crawling all over the place. Ants would crawl up on us when we were on the bed and sofa. The common shower had no hot water despite us switching on the water heater. Our repeated messages to Subhome regarding the water heater issue were ignored and the issue was not resolved during our 2-days stay (6 of us ended up sharing one bathroom). There were also no toiletries except two bottles of cheaply-scented body shower and shampoo - it was not sufficient at all for 6 pax over a 2-days stay. There were also no bathroom mats and we could not dry our feet after shower. We also had to ask repeatedly for the wifi password and despite reading our messages, Subhome refuses to respond. We had to write again the next day before we got a response. Even then, the password was inaccurate (we had to figure out by ourselves that Subhome made a mistake with the capital letters). This was an apartment for 6 pax but we were given only one access card. Lastly, Subhome was so unprofessional - it asked me to provide my credit card details over WhatsApp. When I refused citing security concerns, Subhome forwarded me other customer’s credit card slip to prove their point that this was their usual way of handling payment! This was a complete breach of customer’s confidential information. We are extremely unhappy with Subhome and we will be pursuing this matter directly with Expedia.