Dear Akiko, we appreciate your feedback. It's always great to see when our guests' had a memorable experience. We are looking forward to your next visit. Regards,

Dear KENJI, thank you for your feedback. On behalf of my team I apologise that the room originally booked was still occupied. We checked the camera footage and it must have been someone who was on the wrong floor who attempted to open your door. However, if your door is double locked from the inside, nobody can enter. We hope that this incident will not deter you from visiting us again as we would like to welcome you back whenever your travels brings you back to Pretoria. Regards,

Thank you for staying at the Sheraton Pretoria Hotel. We appreciate your feedback.

Dear Gary, thank you for choosing to stay at the Sheraton Pretoria Hotel. On behalf of the team, I sincerely apologize for the inconvenience caused due to the electricity outage. Unfortunately our generator capacity only covers emergency usage, thus hot water could not be generated.Warm regards,

Dear Francis, thank you for choosing to stay with us and taking the time to share a review. We are looking forward to your next visit.Regards,

Dear Nicolas Garcia, On behalf of the entire hotel team, I want to thank you for sharing your recent experience and commending the staff for their efforts.It is always encouraging to receive positive feedback. We are looking forward to your return.Regards,

Dear Vanessa, thank you for taking the time to send us feedback of your stay. Cleanliness is a high priority and I sincerely apologize for failing to meet your expectations. Your feedback has been shared with the Sheraton Pretoria team to ensure guest services are improved.We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve.Regards,

Dear Jorge, thank you for taking the time to send us a review. It is always wonderful to see when our guests' had a memorable experience. We are looking forward to your next visit. Safe travels and best regards.

Dear Grace, thank you for taking the time to send us feedback of your stay. Your comments are all noted. We are looking forward to your next visit.Regars,

Dear Hyung Goo, thank you for taking the time to send your feedback. We are looking forward to your next visit.Regards,

Dear Marion, not sure about your comment. Hope all electricity in your room was satisfactory. We're looking forward to your next visit.Regards,

Dear PJ, we appreciate you choosing to stay with us. Thank you for your rating. We look forward to your next visit.Regards,

Dear Thabo, thank you for taking the time to send a review. It's always wonderful to see when our guests had a memorable experience. We are looking forward to your next visit.Regards

Dear Sarah, it's always great to see when our guests' had a memorable experience and we appreciate your time in sharing your experience. We are looking forward to your next visit.Regards,

Dear Daniel, thank you for taking the time to send a review of your stay. It's always great to see when our guests' had a memorable experience. We are looking forward to your next visit.Regards,

Dear Bernadette, thank you for taking the time to send us a review. It's always great to see when our guests' had a memorable experience and we are looking forward to your next visit.Regards

Dear Kerstin, thank you for staying with us and rating your experience. We are looking forward to your return.Regards,

Dear John, thank you for taking the time to send us a review of your stay. Your comment about the internet has been shared with the relevant manager to action and ensure the Wi-Fi/internet connection in the hotel is stable. With regard to service at the pool terrace, our apologies for any inconvenience caused as all orders could be placed via the service phone on the counter. We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve.

Dear Sunjay, thank you for taking the time to share your recent experience with us. We are looking forward to your next visit.Regards,

Dear Abel,I want to thank you for staying with us and taking the time to share feedback of your stay. Cleanliness is a key priority for our hotel, and I apologize for failing to meet your expectations. Your feedback has been shared with our housekeeping team in an effort to improve our service.Regards,

Dear Abel, thank you for choosing to stay with us and taking the time to share your concern. We are looking forward to your next visit.Regards,

Dear Stefan, thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve guest services. If there is anything in particular you wish to bring to our attention, we would love to hear from you in this regard.Regards

Dear Vicente, thank you for taking the time to rate your recent stay. We are looking forward to your next visit.

Dear David, thank you for staying with us and sharing a review. If there is something specific you wish to bring to our attention, we are looking forward to hearing from you in this regard.Regards,

Dear Dean, thank you for taking the time to send a review. On behalf of the Sheraton Pretoria Hotel team, I apologize for failing to meet your expectations. I am not sure if it was communicated to you, but our air conditioning system is on 'winter' mode at the moment and when the window or balcony doors in the rooms are opened, the air conditioning system automatically shuts off. However, your concerns were shared with the maintenance team for attention. We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve.

Dear Isaac, Thank you for taking the time to send us feedback of your recent experience while staying with us. We appreciate you commending the staff for their friendliness and take note of the amenities. Not sure what seemed faulty, but you are welcome to give us more info in order to ensure all is up to standard. Regards,

Dear DR LAN, thank you for taking the time to send us feedback of your recent experience while staying with us. We are looking forward to your next visit. Regards,

Dear Mahlako, it is always encouraging to receive positive feedback and I want to thank you for sharing a review of your recent stay. We are looking forward to your next visit. Regards,

Dear Levers, thank you for taking the time to give us feedback of your recent experience. On behalf of the entire Sheraton Pretoria hotel team, I sincerely apologize for failing to meet your expectations. Your comments has been shared with the relevant team leaders to ensure we always deliver on guest expectations. Regards,

Dear Alberto, thank you for sharing your recent experience at our property. I am sorry to see that your room was cold and that nobody offered you a heater to use. Our sincere apology for the inconvenience. We hope to have another opportunity to welcome you back and provide you with a comfortable room. Regards,

Dear Mark, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, your feedback was shared with the relevant leadership teams. We are committed to improve our overall guest experience and do our best to prevent delayed check-in due to rooms not ready on time. We hope to have another opportunity to welcome you back and provide you with the service you expect and deserve. Regards,

Dear Bheki, thank you for choosing to stay at our hotel. We look forward to your next visit. Regards,

Dear joanna, thank you for taking the time to share your recent experience with us. I am happy to see that you had a memorable experience. We are looking forward to your next visit. Regards,

Dear Reginald, thank you for choosing to stay with us. We are looking forward to your next visit. Regards,

Dear Mr Nigel, On behalf of the entire hotel team, I want to thank you for sharing your review and commending the staff for their great customer care. It is always encouraging to hear positive feedback, particularly when it comes from those who matter most - you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We are looking forward to your return. Regards,

Dear Zinhle, we appreciate your feedback and are looking forward to your next visit. Regards,

Dear JEROME, thank you for choosing to stay with us. We look forward to your next visit. Regards,

Dear Hawa tayob, thank you for choosing to stay with us and taking the time to rate your stay. Regards,

Dear FARAI, thank you for staying with us and providing us with a review. I'm sorry to see that the TV in your room was of poor quality and we apologize for this. Thank you again for you feedback. Regards,

Dear thandeka a d, thank you for your feedback and it's wonderful to see that you had a memorable stay. We are looking forward to your next visit. Regards

Dear Patrick, thank you for your feedback. Your comment about TLC is noted and after the lock down we are slowly, but surely working on this aspect. It's great to see that you enjoyed your stay and we are looking forward to your next visit. Regards,