フロント

ヒルトン サントンの口コミ

5 out of 5
ヒルトン サントン
138 Rivonia Road, Sandton, Gauteng

口コミ

8.6

非常に良い

評価 10 - 570 件の口コミ中 306 件が非常に良い" "
評価 8 - 570 件の口コミ中 167 件が良い" "
評価 6 - 570 件の口コミ中 54 件が普通" "
評価 4 - 570 件の口コミ中 21 件が不満" "
評価 2 - 570 件の口コミ中 22 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Masaki

2024 年 5 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Masaki,Thank you for taking the time to share your feedback regarding your recent stay at Hilton Sandton. We genuinely appreciate your comments and value your insights as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Jo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Jo,Thank you for choosing to stay with us and taking the time to share your feedback. We are thrilled to hear that you found our hotel comfortable and had a very good experience during your stay.Our team works hard to ensure our guests feel at home and have a pleasant stay. Your positive feedback motivates us to continue delivering the highest level of comfort and service.If there are any specific aspects you enjoyed or if you have any suggestions on how we can enhance your experience even further, please feel free to let us know. We value your input and hope to welcome you back for another great stay in the future.Warm regards,

8/10 (良い)

AKIRA

2023 年 1 月に 6 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Akira,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Sandton soon.Kind Regards,

10/10 (非常に良い)

M&R、日本

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wifiが有料だということと 洗濯機がないので 全部ランドリーに出さないといけないので2週間の 滞在でしたので洗濯代でかなりお金がかかった  洗濯機と乾燥機があったらもっと最高だったなとおもう サントンシティ(ショッピングモール)までは30分に1本の 無料シャトルもあるので 安全に移動できたので 感謝でした セキュリティの面でもとても安心できました 朝食つきにしていました 最高においしかったです  ジムもあって最高!! また南アフリカにいくときがあれば必ずヒルトンに 泊まろうとおもいます
2020 年 2 月に 5 泊滞在

8/10 (良い)

HIROKAZU

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 10 月に 4 泊滞在

6/10 (普通)

Keiichi

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2019 年 7 月に 6 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
少し古さは感じるが清潔感があり部屋は良い。 しかし、隣の部屋とドアで繋がっている仕様で音が筒抜け。 スタッフは事務的な対応で良くも悪くも普通。 ヒルトンブランドに過度に期待しなければ価格なり。
2018 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2019 年 1 月 8 日)
Dear Anonymous, Thank you for sharing your review with us. We pride ourselves in the world class product we present to our guests as well as in the way we serve our guests. We would like to welcome you back soon to exceed your expectations. Best regards Gert Venter General Manager

6/10 (普通)

SA、JAPAN

気になった点 : スタッフとサービス、施設のコンディションと設備
管理が十分ではない。
当然5つ星ホテルとして形式上はそろっています。 ビジネスホテル級ではないので必要十分以上を多少求めるが、その部分が不足。 評価がヒルトンの割に、低めがついているがそれなりの理由があります。 ハウスキーピングを呼んでも直ぐに来ない等。 また、清掃に関してもバスタブがきれいに清掃されていないなど、単なる忘れなどでは無く 管理が十分ではない点がうかがえる。

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、客室の快適度
五つ星は疑問だが快適
トイレの水が流れない、バスタブの栓が調子悪い、入口ドアのドアガードプラプラなど、設備の管理状態がイマイチ。格安の値段で予約したにしても、本当に五つ星ホテルか?と首をひねる状況でした。でも部屋は清潔で、駅やショッピングセンターにも近く、食事も困りません。1泊2000ランドも出して泊まる気にはなりませんが、格安なら良い宿です。

10/10 (非常に良い)

Christian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For a western tourist like me a 5 star hotel like this is quite cheap compared to a 5 star hotel in the west.
2024 年 4 月に 3 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Christian,Thank you for your feedback. We're delighted to hear that you found value in your stay with us. Our goal is to provide exceptional experiences at competitive rates, and we're pleased that our pricing met your expectations. We look forward to welcoming you back to Hilton Sandton in the future.Warm regards,

8/10 (良い)

Simon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worked very well as a convenient hotel near to Johannesburg OR Tambo airport, linked well with Gautrain
2024 年 3 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Simon,Thank you for taking the time to share your feedback! We're thrilled to hear that our hotel served as a convenient base for your travels near Johannesburg OR Tambo airport. Our proximity to the airport and easy access to the Gautrain make us an ideal choice for travelers seeking convenience and efficiency. We appreciate your kind words and hope to welcome you back for another seamless stay in the future!

10/10 (非常に良い)

Ahmed

2024 年 5 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ahmed,Thank you for your fantastic review! We're thrilled to hear that you felt welcomed during your stay at Hilton Sandton Hotel. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be polite and helpful. We look forward to welcoming you back for another memorable experience soon!Warm Regards,

8/10 (良い)

Phinius

良かった点 : 清潔度、スタッフとサービス
Extractor fan in bathroom of room 407 was not working
2024 年 4 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Phinius,Thank you for sharing your feedback with us following your recent stay. We are glad to hear that your overall experience was satisfactory, although we regret to learn about the issue you encountered with the extractor fan in room 407.Maintaining the comfort and functionality of our accommodations is of utmost importance to us, and we apologize for any inconvenience caused by the non-working extractor fan. Please be assured that we are addressing this matter with our maintenance team to ensure that such issues are promptly resolved to prevent recurrence in the future.We appreciate you bringing this to our attention, as it allows us to continuously improve our facilities and enhance the overall guest experience. Should your travels bring you back to our area, we would be honored to welcome you again and provide you with a flawless stay.Warm regards,

10/10 (非常に良い)

Goran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service and location.
2024 年 4 月に 3 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Goran,Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our service and found our location convenient.At Hilton Sandton, providing excellent service and ensuring our guests have a comfortable stay is our top priority. It's wonderful to know that our efforts were appreciated during your visit.We hope to welcome you back for another memorable stay in the near future!Warm regards,

10/10 (非常に良い)

irving

カップルで旅行
良かった点 : 設備とサービス
Great stay. Elegant hotel.
2024 年 3 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Irving,Thank you for your glowing review! We're thrilled to hear that you had a great stay with us and found our hotel to be elegant.Your satisfaction is our top priority, and we're delighted that you enjoyed your experience with us. We look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 (非常に良い)

Alfred

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing hotel
2024 年 3 月に 3 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Alfred,Thank you for sharing your kind words about our hotel! We're thrilled to hear that you had an amazing experience during your stay with us.At our hotel, we strive to provide our guests with exceptional service and a memorable stay, and it's gratifying to know that we succeeded in meeting your expectations.Your feedback is truly appreciated, and we look forward to welcoming you back for another amazing stay in the near future!Warm regards,

10/10 (非常に良い)

Iness Kalinda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convince. The free shuttle to the Mandela Square was excellent. Breakfast was lovely. The staff in the restaurant were lovely especially Martin. The front desk staff were not as friendly as expected. Other than that it was lovely
2024 年 3 月に 7 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Iness,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our complimentary shuttle service to Nelson Mandela Square excellent and that you enjoyed our lovely breakfast offerings.Your kind words about Martin and the restaurant staff have been shared with them, and they are thrilled to have made a positive impact on your stay.We apologize if you found our front desk staff to be less friendly than expected. Providing exceptional service is our priority, and we will address this matter internally to ensure consistency in our guest interactions.We appreciate your feedback as it helps us continually improve and deliver exceptional experiences to our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another lovely experience in the future.Warm regards,

8/10 (良い)

Geoff

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was very clean and staff helpful Area around the property had youth gang related crime
2024 年 3 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Geoff,We appreciate your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our property to be very clean and our staff helpful. Ensuring a comfortable and welcoming environment for our guests is our top priority.Regarding your concerns about the area around our property, please rest assured that the safety and security of our guests are of utmost importance to us. We take all feedback seriously and are continuously working with local authorities to address any issues and maintain a safe environment for everyone.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future. If you have any further concerns or questions, please do not hesitate to reach out to our management team.Warm Regards,

8/10 (良い)

Trond

2024 年 2 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Trond,Thank you for taking the time to rate your stay with us!We are so happy to hear that you enjoyed your stay, and we hope to welcome you back soon!

10/10 (非常に良い)

Alfons

2024 年 2 月に 4 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Alfons,Thank you for taking the time to rate your stay with us!We are so happy to hear that you enjoyed your stay and we hope to welcome you back soon!

10/10 (非常に良い)

Ben

2024 年 2 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Ben,Thank you for your succinct yet wonderful review! It's always our goal to provide excellent service and create memorable experiences for our guests, and we're delighted that we were able to meet your expectations.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to reach out. We're here to ensure that every aspect of your visit is exceptional.We appreciate your kind review and hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,

10/10 (非常に良い)

Ana Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel excelente! Oferece um happy hour com vinho, cerveja e tira gosto. Tb dispõe de uma van para levar os hóspedes até a Mandala square.
2024 年 2 月に 3 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Ana,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had an excellent stay at our hotel.Our team takes great pride in providing exceptional service, and we're delighted that you enjoyed our happy hour offerings, complete with wine, beer, and snacks. It's always our goal to ensure our guests feel welcomed and pampered throughout their stay.We're also glad to know that you found our shuttle service to Mandela Square convenient. We strive to make exploring the area as easy as possible for our guests, and it's wonderful to hear that our shuttle service added to your overall experience.Thank you again for choosing to stay with us. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
As things should be
I needed to stay overnight in Joburg an decided to stay here - great choice - the property exceeded my expectations on every level.
2024 年 2 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Brian,Thank you for choosing to stay with us during your recent visit to Joburg, and for taking the time to share your positive feedback. We are thrilled to learn that your experience with us exceeded your expectations in every way.Providing exceptional service and ensuring our guests have a memorable stay is always our top priority, and it's rewarding to hear that we succeeded in doing so during your time with us.Your kind words mean a lot to us, and we will be sure to share your feedback with our team. It serves as encouragement to continue delivering outstanding experiences to all our guests.We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another exceptional stay in the near future.Warm regards,

6/10 (普通)

Karen

2024 年 2 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Karen,Thank you for taking the time to rate your recent stay at our hotel.It would be our pleasure to welcome you back for another memorable stay in the future. Thank you for choosing to stay with us!Warm regards,

10/10 (非常に良い)

Kristian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Try this
Hilton Sandton is a Perfect place for a stay i Joburg. Located in a Nice and safe neighbourhood. Friendly and helpful staff with good food and decent prizing. Can only recommend😀
2024 年 2 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Kirstian,Thank you for sharing your delightful experience with us! We're thrilled to hear that your stay at the Hilton Sandton was nothing short of perfect and that you found our location ideal, nestled in a nice and safe neighborhood of Johannesburg.Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be friendly and helpful. It's wonderful to hear that you enjoyed our culinary offerings and found them to be of good quality at decent prices.Your recommendation means the world to us, and we're truly grateful for your kind words. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 (非常に良い)

CARLOS FREDERICO

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Obrigado Mtheto . Tudo lindo, mas os quartos precisam ser mais limpos
2024 年 2 月に 3 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Carlos,Thank you for taking the time to share your feedback with us, and for your kind acknowledgement of Mtheto's service. We are pleased to hear that you found our property beautiful.We sincerely apologize for any shortcomings you experienced with the cleanliness of your room. Please rest assured that we take cleanliness and hygiene very seriously, and your comments have been shared with our housekeeping team for immediate attention and improvement.Your feedback is invaluable to us as we continually strive to enhance the quality of our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 (非常に良い)

Debra

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Great location, safe, and beautifully manicured.
2024 年 2 月に 4 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Debra,Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed our hotel's great location, safety measures, and beautifully manicured surroundings.Ensuring the comfort and security of our guests is our utmost priority, and we are delighted to learn that you felt safe and well taken care of during your stay. Our team works tirelessly to maintain our property to the highest standards, and it's gratifying to hear that our efforts have been appreciated.We sincerely appreciate your kind words and the time you took to share your experience with us. It would be our pleasure to welcome you back for another memorable stay in the future.Warm regards,

10/10 (非常に良い)

Severine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Severine,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel.Your satisfaction is our top priority, and we are delighted that you enjoyed our prime location near Nelson Mandela Square, as well as the convenience of our shuttle service. It's wonderful to know that you found our breakfast options to be plentiful and reasonably priced, and that you were able to relax and unwind in our pleasant pool area.We also appreciate your positive comments about our well-equipped gym and the quality of food served in our restaurant.However, we apologize for any inconvenience you experienced during the extension of your stay. Your feedback is important to us, and we will review our procedures to ensure a smoother experience for our guests in the future.Thank you once again for choosing our hotel. We look forward to welcoming you back for another great stay in the future.Best regards,

10/10 (非常に良い)

Josphat

2024 年 2 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Josphat,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel.Your satisfaction is our top priority, and we are delighted that you enjoyed our prime location near Nelson Mandela Square, as well as the convenience of our shuttle service. It's wonderful to know that you found our breakfast options to be plentiful and reasonably priced, and that you were able to relax and unwind in our pleasant pool area.We also appreciate your positive comments about our well-equipped gym and the quality of food served in our restaurant.However, we apologize for any inconvenience you experienced during the extension of your stay. Your feedback is important to us, and we will review our procedures to ensure a smoother experience for our guests in the future.Thank you once again for choosing our hotel. We look forward to welcoming you back for another great stay in the future.Best regards,

10/10 (非常に良い)

Carol

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good service
2024 年 2 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Carol,Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that everything during your stay was excellent.It's our pleasure to provide a memorable experience for our guests, and your kind words reinforce our commitment to delivering exceptional service. We're thrilled that you found everything to your satisfaction, and your acknowledgment means a lot to our team.If there's anything specific that stood out to you or any team member who made your stay particularly enjoyable, we would love to hear more about it. Your insights help us recognize and celebrate the efforts of our dedicated staff.We appreciate your choosing us and we look forward to welcoming you back for another outstanding stay in the future. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know, and we'll be happy to assist.Thank you once again for your glowing review!

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast sucks but other than that everything was perfect, loved their gym
2024 年 1 月に 3 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Mark,Thank you for taking the time to share your feedback with us. We are delighted to hear that, overall, your experience was positive and that you loved our gym facilities.However, we're genuinely sorry to learn that the breakfast did not meet your expectations. Please accept our sincere apologies for any disappointment caused. Your feedback is important to us, and we will be sure to review and improve our breakfast offerings to better cater to our guests' tastes.It's wonderful to know that you enjoyed the gym facilities. Maintaining a well-equipped and inviting fitness space is important to us, and we're pleased that it added to the overall quality of your stay.We appreciate your constructive criticism, as it helps us identify areas for improvement. If you have any specific suggestions on how we can enhance our breakfast options, or if there's anything else you'd like to share, please feel free to reach out.Thank you for choosing us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Warm regards,

10/10 (非常に良い)

Garth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Food service
2024 年 1 月に 5 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Garth,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed your stay and we hope to see you again soon!Warm Regards,

6/10 (普通)

Abdullah

グループ旅行
良かった点 : 清潔度、スタッフとサービス
good but not the best
2024 年 1 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Abdullah,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are delighted to hear that you found your experience at our hotel to be good.At Hilton Sandton, we strive to provide a memorable and comfortable stay for all our guests. Your comments help us identify areas for improvement, and we would love to learn more about your specific observations. If there are any aspects of your visit that you feel could be enhanced, please do not hesitate to share additional details.We understand that every guest has unique preferences, and while we are pleased that you had a positive overall experience, we also acknowledge that there may be room for us to elevate your future stays with us.Thank you again for choosing Hilton Sandton. We look forward to the opportunity to welcome you back and provide an even more exceptional experience.Warm regards,

8/10 (良い)

Jaime

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Jaime,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel nice and appreciated the level of service provided.Our team takes pride in delivering exceptional hospitality, and it's truly rewarding to know that we met your expectations. If there are specific aspects of your stay that stood out or any suggestions you have for improvement, we would love to hear more.We look forward to welcoming you back for another enjoyable stay. Your kind words inspire us to continue providing top-notch service to all our guests.Best regards,

10/10 (非常に良い)

Ben、Earlwood

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay at the Hilton, quiet clean and great place to stay in sandton.
2024 年 1 月に 7 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Ben,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay at the Hilton Sandton and found our accommodations to be quiet, clean, and a fantastic place to stay in Sandton.Our team takes great pride in providing a comfortable and welcoming environment for our guests, and your feedback is truly appreciated. If there's anything specific that stood out during your stay or if you have any suggestions for improvement, we would love to hear more.We look forward to welcoming you back for another exceptional stay in the future. Safe travels!Best regards,

10/10 (非常に良い)

Tamora

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were amazing. The facility was very well kept. I truly enjoyed my stay
2024 年 1 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Tamora,Thank you for taking the time to share your positive experience with us! We are delighted to hear that our staff made your stay enjoyable, and we appreciate your kind words about the well-kept facilities.Our team works hard to ensure that every guest has a memorable and comfortable stay, and it is heartening to know that we succeeded in making your time with us a pleasant one.We look forward to welcoming you back for another exceptional stay in the future. If there's anything specific you loved about your stay or any areas where we can further enhance your experience, please feel free to share your feedback.Thank you for choosing Hilton Sandton and we hope to have the pleasure of hosting you again soon!Best regards,

10/10 (非常に良い)

G Rodrigues

2024 年 1 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 16 日)
Greetings from Hilton Sandton,Thank you for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us.Our team strives to provide exceptional service, and it's always rewarding to know that our efforts have made your stay enjoyable. If there are specific aspects you particularly enjoyed or if there's anything we can do to make your next stay even better, please feel free to share your feedback.We appreciate your choice in staying with us and look forward to welcoming you back for another fantastic experience.Best regards,

10/10 (非常に良い)

Charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 14 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Charles,Thank you for your fantastic review! We are thrilled to hear that you had an exceptional experience during your stay with us.Our team works hard to create a memorable and enjoyable environment for our guests, and it's incredibly rewarding to know that we succeeded in providing you with such a positive experience.If there's anything specific that stood out to you or any aspect of your stay that you would like to highlight, please feel free to share. We value your feedback, and it helps us continue to improve and deliver outstanding service.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warmest regards,

8/10 (良い)

Sabine

2023 年 12 月に 7 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Sabine,Thank you for taking the time to review your recent stay at Hilton Sandton! We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back soon!Warm Regards,

10/10 (非常に良い)

Irena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Irena,Thank you for taking the time to share your feedback with us. We're thrilled to see your succinct yet positive review. Your satisfaction is our priority, and we are delighted that your experience at our hotel was excellent.If there are any specific aspects of your stay that stood out or any suggestions you'd like to share, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of welcoming you back for another excellent stay in the future.Thank you for choosing our hotel!Best regards,

4/10 (不満)

Sean

家族旅行
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Slow Serice
Staff took ages to respond to even simple requests, not what you would expect from a result classified as 5 star
2023 年 12 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Sean,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that our staff's response time did not meet your expectations and fell short of the high standards we strive to maintain.Please know that we take your comments seriously, and we will be conducting a thorough investigation into the delays you encountered. Our commitment to providing exceptional service is unwavering, and we will take corrective measures to ensure that such lapses do not recur in the future.We appreciate your valuable input, as it helps us identify areas for improvement. We genuinely regret any disruption this may have caused to your stay, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the true quality of our service.Thank you for choosing Hilton Sandton, and we appreciate your understanding.Warm regards,

10/10 (非常に良い)

Dr Vincent G

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Grand Hotel in The heart of Sandton
This was our first stay at the Hilton in Sandton and although its a 5 star hotel we didn't know what to expect since the ratings of a hotel could be misleading at times. This hotel however lives up to the reputation of a 5 star establishment, from the rooms to the restaurants, everything is well managed and the staff well trained.
2023 年 12 月に 5 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for taking the time to share your experience with us. We're delighted to hear that your first stay at Hilton in Sandton lived up to the reputation of a 5-star establishment.Your positive feedback about the well-managed rooms, restaurants, and well-trained staff is truly appreciated. Providing a top-notch experience for our guests is our priority, and we're thrilled that we met your expectations.If there are any specific details you loved about your stay or any suggestions you may have for improvement, please feel free to share. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Thank you for choosing Hilton in Sandton!Best regards,

4/10 (不満)

Azam

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
Smelly bedsheets bathroom sink blocked shower leaking
2023 年 12 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Azam,Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is crucial to our continuous improvement, and we take these matters very seriously.We apologize for the issues with smelly bedsheets, a blocked bathroom sink, and a leaking shower. These are certainly not reflective of the high standards we aim to maintain. Please be assured that we are investigating these matters promptly to address and rectify them.Your satisfaction is our top priority, and we hope to have the opportunity to make amends during a future stay. If there's anything specific you would like to share or if you have further details to assist us in addressing these concerns, please feel free to reach out directly.We appreciate your understanding and thank you for bringing these matters to our attention.Best regards,

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My weekend stay at Hilton Sandton was incredible! The staff, from the Receptionists to the Restaurant staff and the Housekeepers were all very pleasant and kind, and always smiling. There’s a complimentary shuttle to the nearby mall every 30 minutes which was awesome!
2023 年 12 月に 3 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Eric,Thank you for taking the time to share your incredible experience with us! We're delighted to hear that your weekend stay at Hilton Sandton was enjoyable. It's heartening to know that our staff, from Receptionists to Restaurant staff and Housekeepers, contributed positively to your experience with their pleasant and kind demeanor and constant smiles.We're also pleased that you found the complimentary shuttle service to the nearby mall every 30 minutes awesome. Providing convenient services for our guests is a top priority, and we're glad we could enhance your stay in this way.We appreciate your feedback and hope to have the pleasure of welcoming you back for another incredible stay in the future.Thank you for choosing Hilton Sandton!Best regards,

10/10 (非常に良い)

Giovanna

2023 年 12 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Giovanna,Thank you for sharing your feedback with us. We are thrilled to see your positive review and are delighted that you had a great experience during your stay.If there are any specific aspects of your visit that stood out or any suggestions you'd like to share, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of welcoming you back for another great stay in the future.Thank you for choosing our hotel!Best regards,

10/10 (非常に良い)

Jacques

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you so much for a great stay!
2023 年 12 月に 6 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Jacques,You're very welcome! Thank you for taking the time to share your appreciation. We're thrilled to hear that you had a great stay with us.If there are any specific aspects of your visit that stood out or any suggestions you'd like to share, please feel free to let us know. We value your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Thank you for choosing our hotel!Best regards,

10/10 (非常に良い)

CARLOS

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay in Sandton
The warmth and attention of the supportive staff is amazing and the location, makes this the perfect venue to enjoy Sandton.
2023 年 12 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Carlos,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you experienced the warmth and attention of our supportive staff during your stay. It's fantastic to know that our team contributed to making your time with us enjoyable.We also appreciate your mention of our location as the perfect venue to enjoy Sandton. Providing a convenient and pleasant setting for our guests is a priority, and we're pleased that our location met your expectations.If there are any specific details you loved about your experience or any suggestions you may have for improvement, please feel free to share. We value your input and look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel!Best regards,

10/10 (非常に良い)

Mihlali

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had an amazing experience. Friendly and helpful staff.
2023 年 12 月に 1 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Mihlali,Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience during your stay with us.Our team takes great pride in providing excellent service, and it's always rewarding to know that our efforts have made a positive impact on our guests. Your kind words about our friendly and helpful staff are truly appreciated.We strive to create a welcoming and comfortable environment for all our guests, and it sounds like we succeeded in making your stay enjoyable. Once again, thank you for choosing to stay with us. We look forward to the opportunity of welcoming you back for another memorable stay in the future.Warm regards,

10/10 (非常に良い)

Mukudzei

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2023 年 12 月 19 日)
Hi, Mukudzei thank you for reviewing your recent stay at Hilton Sandton. we hope to see you again soon.Regards,

6/10 (普通)

Simon

2023 年 12 月に 2 泊滞在
Hilton Sandtonからの返信 (投稿日 : 2023 年 12 月 19 日)
Hi, Simon thank you for reviewing your recent stay at Hilton Sandton. we hope to see you again soon.Regards,