会議室

W ホーボーケンの口コミ

4 out of 5
W ホーボーケン
225 River Street, Hoboken, NJ

口コミ

8.8

非常に良い

評価 10 - 1003 件の口コミ中 624 件が非常に良い" "
評価 8 - 1003 件の口コミ中 228 件が良い" "
評価 6 - 1003 件の口コミ中 79 件が普通" "
評価 4 - 1003 件の口コミ中 45 件が不満" "
評価 2 - 1003 件の口コミ中 27 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

6/10 (普通)

Verle

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The Internet connection for the TV was crap. It was basically unwatchable Monday night or Tuesday morning. If I were staying for more than 3 days and planned on spending any time in the room, I would have changed hotels!
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Verle, Thank you for taking the time to leave your review. Our goal is for our guests to be comfortable and enjoy their stay; therefore, we are very sorry for the issues you mentioned about connecting the television with the internet and for the frustration this caused. We will address this appropriately to ensure this is not repeated, and we are grateful for the insight. Your feedback is appreciated, and we hope you will give us another chance to show you our devotion to providing quality and relaxing experiences. Best Regards,Joanna Sanchez,General Manager

8/10 (良い)

Nina

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We tried to check in two different times, one time being well after the check in time. The front desk told us they still didn’t have our room ready. They didn’t try to accommodate us until I spoke up and asked for any available room.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Nina, Thank you for choosing to stay with us at W Hoboken. We are sorry that your room was not ready for you when you arrived. We appreciate your patience and will use your feedback to help us improve our guest services. We look forward to another chance to provide you with the seamless experience you deserve!Best Regards,Joanna Sanchez,General Manager

8/10 (良い)

Kathleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First of all, this hotel smells amazing. I know that is a weird thing to write but it has a subtle lovely clean smell. The staff was friendly and got us an early check in. The hotel bar/restaurant was very loud. The room and view were great once we figured out the master light switch! Didn’t use the room service but it was a great option. Tons of places to go within walking distance.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Kathleen, Thank you for taking the time to tell us about your stay with us at W Hoboken. It is a pleasure to know you loved the fragrance on our property and our accessible location, as well as your stylish room featuring spectacular views. We are also glad to read your generous remarks about our devoted Talent. Having said that, we regret the noise disturbances you experienced in our restaurant. We appreciate your feedback and hope you will return to see us soon. Best Regards,Joanna Sanchez,General Manager

8/10 (良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The property in general is a little tired and showing wear and tear. Otherwise, great location. Front desk staff was very accommodating, moved us efficiently to a better room shortly after check-in.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Julie, Thank you for sharing your thoughts about your stay with us at W Hoboken. We are glad to read you loved our fantastic location and that our devoted Welcome Agents took such great care of you. Having said that, we regret that you felt our property needed revamping. We will convey your feedback to the individuals in our organization who are responsible for our future modernization plans. We hope to have you back again soon.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Pamela

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spectacular views!!!
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Pamela, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Hoboken. We appreciate you mentioning our stunning views, and we love that you joined us for your time here in our energetic city. We can’t wait to welcome you back!Best Regards,Joanna Sanchez,General Manager

8/10 (良い)

Mira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Mira, Thank you for taking the time to leave your rating regarding your visit to W Hoboken. It is a pleasure to know you enjoyed your time with us. We appreciate your business and hope that we will have a chance to serve you again in the future. Best Regards,Joanna Sanchez,General Manager

6/10 (普通)

Rachel

カップルで旅行
良かった点 : スタッフとサービス
Lobby area was pretty and location is perfect. However, the rooms were musky, little to no water pressure in the shower. It was nearly impossible to wash the shampoo out of my hair. My husband was scrubbing the shower head to clean the “build up” off in hopes it’d help. No such luck. People in the hallways were so incredibly loud and obnoxious. We couldn’t wait to get home and actually get some sleep. I also paid for a water view and I could hardly see the water without twisting my neck to see the small little sliver from the room they gave us. My husband was totally repulsed by the condom pack they provide in the room. The last thing I want to think about is people having we in the bed I’m about to climb into. But as mentioned in the beginning, the hotel itself is cool in the lobby area and was very lively at night.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Hello Rachel, Thank you for reviewing your stay with us. It is good to know you loved our vibrant lobby area and fantastic location. However, we regret your dissatisfaction with the view from your room, and we apologize for the issues you mentioned about the water pressure. Our team will address this to work on improving this for future guests, and we appreciate your valuable comments as we continually work to keep our accommodations in a fresh and flawless condition. It is also disappointing to learn about the frustration you experienced due to other guests at our hotel. We are always looking for opportunities to enhance our guest experience, so we are grateful for your feedback. We hope to have another chance to show you and your husband our dedication to delivering quality and relaxing visits. If you wish to discuss these matters further, do not hesitate to reach out to us directly at the hotel for assistance. Thank you again. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Guy、Boston

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
easy to get around lots of restaurants near by to eat, and close to training station to get to New york
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Guy, Thank you for choosing to stay at W Hoboken. Nestled on the Hudson River in our city's lively downtown area, we place our guests moments from great dining, the best nightlife, and one-of-a-kind cultural activities. It is wonderful to hear that you enjoyed your stay with us and our great location. We look forward to your next visit.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Channing

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Hello Channing, We are thrilled you had an excellent experience at W Hoboken, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Vianca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Vianca, Thank you for posting such a generous rating of W Hoboken. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Best Regards,Joanna Sanchez,General Manager

2/10 (非常に不満)

David、Coral Gables

I paid for a river view and the view was directly in front of the next building. It is criminal to sell that room as having a view. I want to upload photos to the website so other customers can be warned of their deception. Let me know if I am able to send the pictures. The front desk manager Brian Argenzio did nothing. Terrible, horrible, they should be ashamed of themselves.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Hello David, Thank you for taking the time to write your review. We apologize for your disappointing experience, and we regret your dissatisfaction with the view from your room. We completely understand your frustration with the lack of proper assistance. Your feedback is valuable to us, and we will discuss it accordingly as we never want any guest to leave with a negative impression of our hotel. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Randi

2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Hello Randi, Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing an excellent experience. We look forward to welcoming you back soon to W Hoboken. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Matheus Babler

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Mr. Babler, Thank you for your gracious rating. On behalf of all of us at W Hoboken, we would like to invite you for another outstanding visit.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Casey

Beautiful hotel, chic and aesthetically pleasing. Staff very inexperienced and not polite. Cleanliness and amenities on point.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Casey, Thank you for choosing to stay with us at W Hoboken. We are glad to read you were pleased with our elegant property and thoughtful amenities. However, we are sorry for your unpleasant experience with our Talent. Your feedback is valuable to us, and we will discuss your comments appropriately in keeping with our devotion to providing authentic and warm service to our guests. We hope you will come back to see us again in the future. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Courtney

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Courtney, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your visit to W Hoboken. We look forward to welcoming you back soon. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Robert, We are pleased your experience was an inspiring one, and we want to thank you for your excellent rating. All of us at W Hoboken look forward to your next visit.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Mamadou

2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Mamadou, It is wonderful to know you enjoyed everything about your time at W Hoboken and that we exceeded your expectations. We hope you will join us again soon.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 10 日)
Hello Eric, Thank you for your gracious rating. On behalf of all of us at W Hoboken, we would like to invite you for another outstanding visit. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Mustafaa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Elite customer service & attention to detail. Valets & housekeeping were top notch
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Hello Mustafaa, We love knowing we could make you feel so welcome, and our exceptional Talent helped to make your visit even more memorable. We enjoy connecting with our guests and providing authentic, inviting service! It will be a pleasure to share your kind remarks with our Styling Department and Wheels team, and we hope to host you again soon at W Hoboken. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Hello Leslie, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed everything we have to offer. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

6/10 (普通)

Nicole

気になった点 : 清潔度
Meh!
Overall the stay was quiet. The bathroom appeared clean, however the bathroom had some mold/mildew in the tub area and the carpet was quite dusty.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Christian

2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Christian, Thank you for your great rating of W Hoboken. We are passionate about making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We look forward to welcoming you again soon. Best Regards,Joanna Sanchez,General Manager

6/10 (普通)

William

It was quite a challenge to get WiFi in my room. Nothing worked. They said I should pay but then I would be charged. They finally sent a technician. It was a process not a technical problem I expected more from an expensive hotel
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Hello William, Thank you for taking the time to leave your review. We apologize for any internet connectivity issues you experienced during your stay, and we regret any confusion or miscommunication regarding the terms and conditions of using the internet. We will certainly follow up with our team to address these concerns, and we are grateful for your feedback as it highlights the importance of continuously improving our communication and guest services. We also encourage you to become a member so you can take advantage of our exclusive perks which include member-only rates and free internet. We hope you will give us the opportunity to win you over the next time you visit our area. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Cory、BRONX

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Hello Cory, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Osvaldo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Hello Osvaldo, Thank you for the great rating! We love that you had a wonderful stay at W Hoboken. It was our pleasure having you, and we look forward to your return.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Robert

2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Hello Robert, We are glad you enjoyed your time at W Hoboken. Thank you for your gracious rating, and we look forward to your next visit. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Humberto、Ortley Beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
On the water with excellent Manhattan views, river walk and walking distance to many restaurants. Property also has excellent bars and restaurants with great staff and service.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 28 日)
Hello Humberto, Thank you for taking the time to say how much you loved your stay at W Hoboken. Nestled on the Hudson River in our city's lively downtown area, we place our guests moments from great dining, the best nightlife, and one-of-a-kind cultural activities. We are also pleased to read you enjoyed our on-site restaurants and the energetic service provided by our Talent. We will be sure to pass along your compliments, and we look forward to hosting you again soon. Best Regards,Joanna Sanchez,General Manager

4/10 (不満)

Michael

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 設備とサービス
Bathroom in the room was sub par. Shower was terrible in my opinion low water pressure. Sink was bad, no in between hot and cold water it was either steaming or freezing. Pillows were terrible on the bed, only saving grace was the view of the city and a rotating love seat that allowed you to sit facing the city. Overall for the price would not recommend very underwhelming.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 28 日)
Hello Michael, Thank you for evaluating your stay with us. We are sincerely sorry for the issues you had with the pillows and low water pressure. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. We continually work to improve our accommodations and guest services, so we are grateful for your feedback. On a positive note, we are happy to know you loved the beautiful city views from your room. We hope you will give us another chance to show you our commitment to providing quality and seamless visits. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Mary

2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Mary, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Hello Diane, We are pleased you had an energizing and fulfilling experience at W Hoboken and that we exceeded your expectations. Thank you for the generous rating, and we look forward to hosting you again soon.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Melanie

2023 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Hello Melanie, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Mario PS

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Hello Mario, Thank you for your perfect rating. On behalf of all of us at W Hoboken, we would like to invite you for another outstanding visit.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

shey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Hello Shey, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we exceeded all of your expectations. We enjoyed having you at W Hoboken, and we hope we will continue to be your hotel of choice whenever you return to our area. Wishing you a very Happy New Year!Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Hello David, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

6/10 (普通)

Yuki

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Hello Yuki, Thank you for choosing us and providing honest rating about your stay. We strive to provide all of our guests a perfect and unforgettable experience; therefore, we are sorry we did not meet this goal during your visit. We appreciate you letting us know you enjoyed your overall time with us, and we look forward to welcoming you back the next time you are in the area.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Irakli

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel with an amazing view of the city..
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Hello Irakli, We love that you had an unforgettable stay at W Hoboken. Our vibrant city retreat, situated in the heart of downtown, offers travelers beautiful views of the Manhattan skyline all while experiencing outstanding service with a great location. It was our pleasure having you, and we can't wait for you to come back!Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

AImee

良かった点 : 清潔度、スタッフとサービス、客室の快適度
We love the W. Very convenient, staff always helpful and friendly, overall great. Our too. This time was very very dated, furniture was really in disrepair. And thee is no full length mirror.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 26 日)
Hello AImee, Thank you for choosing to stay with us and for taking the time to post a review. It is gratifying to read how much you enjoyed our great location and spirited Talent. We are grateful for the feedback that helps us amplify our guest experience. It was our pleasure hosting you, and we hope you will choose W Hoboken anytime you are in the neighborhood. We look forward to your next visit!Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 22 日)
Hello Robin, We are thrilled with your generous rating, and we thank you for sharing your experience at W Hoboken! We love offering our guests luxury style, full of energy and access to the best of the city. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love this hotel and love Hoboken.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 17 日)
Hello Julie, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic style as well as everything we have to offer. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Lillivette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 17 日)
Hello Lillivette, We are pleased you had an energizing and fulfilling stay at W Hoboken. Thank you for the generous rating, and we look forward to hosting you again soon.Best Regards,Joanna Sanchez,General Manager

6/10 (普通)

rory

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Hello Rory, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Best Regards,Joanna SanchezGeneral Manager

10/10 (非常に良い)

CHRISTOPHER

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hello
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello Christopher, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Lindee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Hello Lindee, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

6/10 (普通)

Yoli

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Water pressure in the shower sucks!!!
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Hello Yoli, We value your honest feedback, and we also appreciate knowing what kept you from having a perfect stay. We are sorry about the difficulties with the shower and for the inconvenience it caused. This will be addressed appropriately, and we are very grateful for the feedback. We look forward to seeing you again the next time you are in the area so we can provide you with the flawless experience you deserve!Best Regards,Joanna Sanchez,General Manager

6/10 (普通)

Javette

良かった点 : スタッフとサービス
The Cool Corner Room was decent but definitely not worth $800. Typical small room with a balcony. You’re only paying for a nice view of Manhattan.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 23 日)
Hello Javette, Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to enjoy an exceptional experience and leave with a memorable and positive impression. Therefore, we sincerely apologize that we did not meet these expectations. We will use your comments in our plans for future developments, and we hope you will reconsider and stay with us again the next time you are in the area.Best Regards,Joanna SanchezGeneral Manager

10/10 (非常に良い)

AnJaney

良かった点 : 清潔度
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Hello AnJaney, Thank you for the outstanding rating! We love that you had an unforgettable stay at W Hoboken. It was our pleasure having you, and we look forward to your return.Best Regards,Joanna Sanchez,General Manager

2/10 (非常に不満)

Emilie

I love the location and view! I have been here many times but this recent visit was disappointing. I arrived in the evening and sat in my car for a while waiting for assistance which experienced in the past. No one came so I locked my car and went to the front desk, and only then did the valet people appeared. There was no one at the front desk. Eventually two men appeared. Check in was slow and interrupted by several guests who distracted the gentleman who was checking me in.. Finally I sat down and waited for the man at the desk for about ten minutes. Then I was given my key. Once I got to my room, I attempted to dial my phone to request room service but there was just a busy tone. Then I went downstairs to order room service. I went to the restaurant and they said I could not order from them and I was directed to the lobby to use the phone in the desk. I tried to call and when I was I ordering I was disconnected so I went to the desk and asked them to order it…a lot of running around for simple things-as stated, I have stayed here many times and previously, my experience was flawless. I’m not sure why this visit was so weird but whoever is in charge should pay better attention to staffing issues and the comfort of their guests! Yikes! Would love to return but not sure if I want to if I have to be challenged by routine needs.
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 17 日)
Hello Emilie, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is incredibly important to us, especially as a valued repeat guest. We would like to extend our sincerest apologies and assure you that we take your feedback seriously. We are committed to addressing the issues you encountered and making the necessary improvements to ensure that your next visit is nothing short of exceptional. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us.Best Regards,Joanna SanchezGeneral Manager

10/10 (非常に良い)

Kedesha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello Kedesha, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez, General Manager

10/10 (非常に良い)

Tiffany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and friendly staff.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 13 日)
Hello Tiffany, Thank you for your lovely review of W Hoboken. We are pleased to read your kind remarks about our amazing Talent and vibrant location. Nestled on the Hudson River in our city's lively downtown area, we place our guests moments from great dining, the best nightlife, and one-of-a-kind cultural activities. We hope we will be the first hotel you think of on future trips to Hoboken. Best Regards,Joanna Sanchez,General Manager

10/10 (非常に良い)

Jess

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reception staff are excellent and fun as well which is important. They also got me into my room early which was great after my red-eye. Thank you!
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 9 日)
Hello Jess, It was our pleasure to welcome you to W Hoboken. We are delighted to know you had an excellent stay and that our Talent left such a warm impression. They emphasize giving every guest the best experience possible, down to the smallest detail, is something that makes us very proud. We look forward to sharing your kind comments with them! We appreciate the wonderful recommendation, and we look forward to seeing you again soon.Best Regards,Joanna SanchezGeneral Manager