Jean Leon

recently flew with Delta Air Lines and had a very disappointing experience. I paid for my seat and followed the baggage rules by bringing one carry-on bag and one personal item, but the staff still forced me to check my carry-on at the gate, saying there was no overhead space available. What made the situation even more frustrating was that after boarding, I could clearly see there was still space available in the overhead cabinet for my bag. My medicine and fragile glass souvenirs were inside the carry-on, and I couldn’t access them during the flight. When I received my luggage after landing, several items were damaged. On top of that, the staff was rude and unhelpful throughout the situation, which made the experience even worse. I understand flights can be crowded, but passengers who pay for their seats and follow the rules deserve respectful treatment and accurate information. Very disappointing experience overall.

I loved that there was coffee and creamer in the room. Location was convenient to everything.

The location is great. With full kitchen and washer and dryer is excellent. The staff are very friendly and helpful.