Dear Mr. Shinichi, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Shahrzad, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Shigeki, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Koiso, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Takaoka, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, and it was impacted unpleasant stay experience. We were escalated and coordinate with the team management as well. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina VictoryGuest Service Manager

Dear Mr. Anonymous, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, and it was impacted unpleasant stay experience. We were escalated and coordinate with the team management and related department concern as well, for further follow up to avoid unnecessary issue happened again in the future. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina VictoryGuest Service Manager

Dear Mr. Masayuki, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

私たちとあなたの滞在経験についてのあなたのフィードバックを共有していただきありがとうございます。 私達は私達のゲストの解放の前に私達のゲストの快適さを保障するために部屋を準備するように関係部署に知らせる。

親愛なるサー/マダム、 ご清聴ありがとうございました。

Dear Sir/Madam, Thank you for your rating to Somerset Grand Citra Jakarta. Sincerely yours, Alfa Farhani Operation Manager

親愛なるNoel、Somerset Grand Citra Jakartaからのご挨拶！ 私たちの財産の場所は、実際にジャカルタのショッピングセンターやビジネスセンターに近いので、多くのお客様が楽しんでいる利点の1つです。 ありがとう、私たちはサマーセットグランドシトラジャカルタにあなたを歓迎することを楽しみにしています。 よろしくお願いいたします.Alfa Farhani Operations Manager

Dear Sir/Madam, Greetings from Somerset Grand Citra Jakarta! It was a great pleasure having you stay with us. Thank you for taking time to share your experience with us and giving us an opportunity to address your feedback. We are indeed glad to note that we were able to make you feel at home particularly through the cleanliness, the completeness, the space of the apartment and the friendly services provided by our staff members. Your comments have been shared with our associates and I am sure it will be a motivation for them. Once again thank you very much for giving us the opportunity to serve you and we look forward to welcoming you back soon here at Somerset Grand Citra Jakarta! Yours sincerely, Alfa Farhani Operations Manager

サマセットグランドシトラスジャカルタのご挨拶 私たちの財産の場所は、実際にジャカルタのショッピングセンターやビジネスセンターに近いので、多くのお客様が楽しんでいる利点の1つです。 ありがとう、私たちはサマーセットグランドシトラジャカルタにあなたを歓迎することを楽しみにしています。 よろしくお願いいたします.Alfa Farhani Operations Manager

拝啓、 ご意見ありがとうございます。 私たちは十分な設備とペットフレンドリーなアパートメントを収容することができてうれしいです。 さらに、清潔さの向上に関するメモを取っており、新しい朝食ラウンジを完成させています。 私たちは、ポイントを改善することを願って、私たちはあなたの記憶を将来的に思い出すことができます。 敬具、 Bani Sasianto / Asst。 レジデンスマネージャー

Dear Sir, , Warm Greetings from Somerset Grand Citra. Thank you for your time to review our property during your stay with us and I am pleased that our services have met with your expectations. I have noted your comments regarding the selection of menu at breakfast time in our D'consulate Restaurant. For your information, our breakfast is a continental breakfast, and food rotation has been carried out every day with a different variations by the Restaurant vendor. However, your feedback and suggestions are valuable to us to improve our services. I look forward to seeing you again in the near future. Should you need further assistance for your next trip, Regards, Patrick LEGRAND Area Manager jakarta Cluster.

Dear Fenella, Warmest Greetings from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Irvan Simanjuntak

Dear Youngmo, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experience an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. Please rest assured that we have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability to continue improving our services. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.With warmest regards, Erick Pradiana

Dear Mr. Mamdoh, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta through Guest Survey Satisfaction.First of all, please accept our apologies for having not been able to deliver up to your expectations, especially of your stay experience is not meet with your expectation and it was impacted to your unpleasant stay. This incident is far from the standard and service that we strive to provide to valued guests. However, there’s no way to turn back the times and we can’t change the situation. Please be assured that we have already taken immediate action to prevent the same incident from happening in the future.We have a big hope that you will give us a chance to serve you better and gain your trust back on us. Please allow us to host you once again in the near future. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. With warmest regards, Erick Pradiana

Dear CO LTD, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Hee Gyun, Warmest greeting from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip to Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. Our apologies for having not been able to deliver up to your expectations, and it was impacted unpleasant stay experience. We were escalated and coordinate with the team management as well. It is our mission and pride to ensure that every guest experiences an effortless and most enjoyable stay, and your comments show us that there is room for improvement. We much appreciate your open and valuable feedback and are working as a Service Residences to rectify our shortfalls. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Song, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Yang, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for taking the time to provide us with your review.We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experience an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. Please rest assured that we have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability to continue improving our services. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.With warmest regards, Erick Pradiana

Dear Ms. Savira, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. John, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Zulfiar, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Ms. Nirma, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Kenneth, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Byron, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Jungyyoon, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. John, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. James, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Chi-Hsien, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Ahmad, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Mamdoh, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Mr. Young Ho, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina Victory

Dear Ms. Leily, Warmest greetings from Somerset Grand Citra Jakarta. Thank you for staying with us on your recent trip in Jakarta. We truly appreciate your time and effort to share your experience at the Somerset Grand Citra Jakarta. With a mission to ensure every guest experiences an effortless and most enjoyable stay, we take great pride having been able in serving your needs and we are delighted to hear that we have met your expectations. We have shared your feedback with our respective teams in continuing to inspire and motivate all associates to deliver expectational customer service. Your feedback is integral to our ability in continuing to improve our service. Thank you once again and we look forward to welcoming you back to the Somerset Grand Citra Jakarta in the near future. With warmest regards, Dean Pardina VictoryGuest Service Manager