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Reviews of Discovery Ancol

4 out of 5
Discovery Ancol
Jl. Lodan Timur No. 7, Jakarta, Jakarta

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 50 reviews" "
Rating 8 - Good. 17 out of 50 reviews" "
Rating 6 - Okay. 12 out of 50 reviews" "
Rating 4 - Poor. 6 out of 50 reviews" "
Rating 2 - Terrible. 3 out of 50 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice some rules they told me about the pool were not listed in the pool rules so I was confused I respectfully accept there request but felt uneasy
Stayed 4 nights in May 2024
Response from Discovery Ancol on May 24, 2024
Dear Mr. Martin,Thank you for taking the time to share your experience with us. We're glad to hear that overall you enjoyed your time at our hotel, although we regret any discomfort you felt regarding the pool rules.First and foremost, we appreciate your willingness to follow the instructions provided by our staff. We understand that discrepancies in the pool rules can lead to confusion and make you feel uneasy, and we apologize for that.We will promptly take steps to update our pool rules to make them clearer and more detailed. This will help avoid confusion in the future and ensure that every guest has a pleasant experience during their stay at our hotel.We hope that your willingness to accommodate our request remains open, and we appreciate your cooperation in adhering to our hotel rules. We look forward to welcoming you back to our hotel for a better experience in the future.Best regards,Pandu DjojoadisoepraptoGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Discovery Ancol on Jan 30, 2024
Kepada tamu kami yang terhormat,Terima kasih atas ulasan singkat dan positif Anda mengenai hotel kami.Kami menghargai apresiasi Anda dan berkomitmen untuk memastikan bahwa setiap tamu memiliki pengalaman yang menyenangkan selama menginap.Terima kasih telah memilih hotel kami. Kami berharap dapat menyambut Anda kembali di masa mendatang.Salam hangat,Pandu DjojoadisoepraptoGeneral Manager

6/10 Okay

Mitchell, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and restaurant are very nice but the rooms are a solid 3 stars-not more than that. Updates are needed all around!
Stayed 2 nights in Sep 2022

10/10 Excellent

Craig

Business traveler
Liked: Staff & service, room comfort
The Discovery Ancol is quiet and clean but shows visible signs of being a dated hotel. The staff were quite attentive and professional.
Stayed 1 night in Jul 2022

10/10 Excellent

Dani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Ancol area.
The hotel quality is beyond my expectation since I stayed here when the hotel name was Raddin Hotel about 20 yrs ago. It's a much much better hotel now. I need a family room but I mistakenly booked deluxe room. I asked the receptionist whether I can upgrade to family room with additional price but family room was fully booked. Then the very kind receptionist gave me a surprise: she upgraded my room to suite room with no additional charges! The room was huge with 2 toiletes, 1 bathtub+1 shower, 2 tvs, 1 living room, 2 queen size comfortable spring bed, and a very large window. I will definitely stay again in this hotel whenever I visit Ancol
Stayed 1 night in Feb 2020

6/10 Okay

fitri

Liked: Cleanliness, room comfort
Disliked: Staff & service
So-so
room service takes a lot of time, pool isn’t ready until 9am so my kids should wait a bit longer to swim.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Terrible service, staff could be trained to either care or be guest centric
Stayed 1 night in Dec 2018

6/10 Okay

BK, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Major refurbishment work through the night
Could be a nice hotel, stuck away in one corner of the Ancol theme/holiday park. Unfortunately, 20-45 mins walk to anything of interest (restaurants, bars) alongside water drainage ditches with a healthy population of mosquitos and rats. What should have been a shorter and more pleasant walking/jogging path across Ecopark to Mercure hotel was closed at Discovery hotel end. Further detrimental, building work going on during major refurbishment day and night. Being woken at 03:30am to the sound of drills and cloud of brick dust floating over the pool area is not ideal when you have jet lag from +8h time difference and are working in conference rooms 14 hours an day. Not recommended for business travellers.
Stayed 5 nights in Sep 2018

8/10 Good

YFD

Liked: Cleanliness, property conditions & facilities
Near dufan
Nice place to enjoy ancol attraction

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size bedroom. Big pool

8/10 Good

TEDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family gathering
checking in was taking such a long time. I have to queue for about 20 minutes probably. Once it was my turn, the process itself also take about 15-20 minutes, and I have to wait around 1 hour for my room to be ready as it was not cleaned yet. Not forgetting that the hotel change the room that I booked as the room was out. Other than the check-in, facilities was fantastic. We travelled with lots of families member and the room was spacious

8/10 Good

Kartika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its fine.. Just don't forget to get the exit n entrance slip otherwise ends up paying everytime u enter the ancol gantry..

8/10 Good

pink, vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is quite a good hotel, considering the price.
Good hotel for the price. The buffet is amazing but make sure you show up at 9. By 9:30, there will be no food left. I recommend to bring your own shampoo and conditioner. The bathroom is borderline in term of cleanliness. But.,, it is south east Asia. With humidity, it is expected.

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
My family and I enjoyed our stay in this hotel..All the staff that we have met are very friendly and helpful..The location made it very convenience for us to go to Dufan,Seaworld etc..I'm glad I chose the right hotel..Thank you everyone..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family..
We really enjoyed our stay, the breakfast was good and our toddler really loved the kids activity in the kids club and swim pool..

8/10 Good

Anwar, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theme park resort go great for short stay
Hotel was good. Great facilities & theme park was added bonus. Staff friendly & helpful. Ryan @ reception helped us with travel arrangements

10/10 Excellent

Paul Antonius, Bandung

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Great hotel

6/10 Okay

Musbah

Disliked: Cleanliness

10/10 Excellent

evi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David, Preston

Liked: Cleanliness, property conditions & facilities, room comfort
Away from pollution & traffic.
Hotel great, just a little way to go on customer service. Discovery are still on with their refurb,it's looking good. This is a great place to stay away from pollution & traffic. Ancol has great food & bars. The down side to Ancol like everywhere we go in Indonesia no investment looking tired, yes you are by the sea but would you swim no! Also make sure you get a receipt from the hotel or you will have to pay everytime you renter Ancol. We would say that overall tourism is next nonexistent. Indonesia needs to get its act together.

10/10 Excellent

Lusiana, Bogor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay with family.
Unforgettable

6/10 Okay

Sara, Jeddah

Liked: Property conditions & facilities
Disliked: Room comfort
Good visit
its was good but the noisy music they play every day it's bad , the breakfast is very good , we had to inform ask them to change the bed sheet other wise they'll not

10/10 Excellent

Shahin, Doha,Qatar

Liked: Cleanliness, staff & service, property conditions & facilities
hospitality at its best
i have been to many hotels but the hospitality i received from this hotel was unique. From the reception staff to the housekeeping staff , each and every one gave personal attention to us. I must specially appreciate the restaurant staff. we were so surprised to the level of care they took to us. when they found that my 5 year old kid is having problem with finding Indian food, the restaurant manager came up to us and offered us Indian styled curry and rice which was not in the menu. and for the breakfast he offered Indian style tea which made us feel more homely...the kids activities and the pool is great and the health club is superb with very experienced staff who gave us nice massage. the prices where not expensive, the hotel itself is ideally located around the attractions of Ancol. if you are travelling with your family this is the best place to choose. we stayed in the top floor. the room was a bit hot may be because it was to top most floor and the roof was quiet high and there was no false sealing. otherwise the room is very clean with good view. surroundings are clean and safe.

4/10 Poor

rts, jkt

Liked: Cleanliness
Disliked: Room comfort
Just okay, not really good..
I don't like stay in discovery, there is no view, very unpolite reception staff and took so long for check in,very slow handling customer..and about food standar taste..so so lah..

10/10 Excellent

JUNYEONG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Discovery Ancol on Feb 16, 2024
Dear Junyeong,We are truly grateful for your positive review! Thank you for providing such a favorable assessment of our hotel. We are delighted to hear that you enjoyed your stay here. Our team will continue to strive for excellence in service to ensure every guest feels comfortable during their stay.We hope to welcome you back in the future. Thank you for your appreciation and trust in us.Best regards,Pandu DjojoadisoepraptoGeneral Manager

2/10 Terrible

Poh

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Yasmine Dwi

Disliked: Staff & service, room comfort
took more than 30 minutes to wait for check in and there was not a long queue either. One person checked in for a group, no one even care to guide us to another check in counter. pathetic!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you, i'm happy berharap bisa liburan kembali disini
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Großes Hotel mit wenigen Gästen, schöner Pool, Mitarbeiter sind sehr bemüht. Für den Preis ok.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Schöner Pool in großem, leeren Hotel
Das Hotel ist ganz ok, vor allem der Pool hat mir gefallen. Es waren kaum Gäste im Hotel, man fühlte sich deshalb fast wie in einem Geisterhotel. Hat aber auch seine Vorteile.
Stayed 1 night in Nov 2018

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel di lokasi wisata Ancol
pilihan paling tepat jika ingin rekreasi ke Ancol, lokasi sebelah pintu masuk Dufan so tinggal jalan kaki aja kalo mau ke Dufan. Kamar luas dan nyaman, staff sangat ramah dan membantu
Stayed 2 nights in Nov 2018

8/10 Good

Youngji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
안쫄에 가실분만 가세요 ㅎㅎ
호텔 방도 크고 로비도 좋습니다 다만 유원지 안이라 나가고 들어올때 마다 입장료를받습니다.
Stayed 3 nights in Oct 2018

8/10 Good

SI YOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Yeshie

Disliked: Property conditions & facilities
Wifi susah connect pd awalnya. Malam hari setelah komplain kembali, baru didatangi teknisi utk perbaikan. Kunci kamar sy sampe 3x bolak balik kebawah krn errror card setiap kali mau masuk kamar, padahal utk kunci kamar ini pake deposit segala 100rb. Dan sy deposit utk 2 kartu. Breakfast di ballroom jd kayak kondangan, pilihan sedikit dan standar. Mungkin krn lg renovasi kali yah
Stayed 1 night in Aug 2018

8/10 Good

Ervaren Reizige, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prettig hotel
Druk bezocht zakenhotel, uitstekend, erg uitgebreid ontbijt. Ruime kamer maar met uitzicht op blinde muur
Stayed 12 nights in Oct 2017

8/10 Good

Na

Liked: Staff & service, room comfort
가격대비 괜찮은 호텔
후기를 많이 참고하는 편인데 딱히 평가가 좋지 않아서 망설였다. 기대를 하지 않고 가서인지 첫 느낌은 그리 나쁘지 않았다. 체크인도 신속하게 문제없이 끝냈고 직원들은 과하게 친절하지도 그렇다고 불친절하지도 않았다. 방은 깔끔해 보이고 딱히 불편한 점은 없었다. 하지만 들어섰을때 살짝 곰팡이 냄새가 났다. 그건 에어컨 온도를 낮춤으로 해결할 수 있다. 문제는 개미가 있다는거다. 호텔방안에서 개미를 본 건 처음이라 조금 불쾌했지만 나라 특성상 이해하기러 했다. 저녁은 룸서비스로, 아침은 뷔페로 먹었는데 그건 역시 다른 후기들처럼 실망스러웠다. 딱히 두번 먹고 싶지 않은 맛들이었다. 로비에 있는 카페 커피는 정말 맛이 없어서 비추다. 수영장은 아담하고 아이들 놀기에는 딱 좋다. 하루정도는 아이들과 수영하면서 보내도 괜찮을 것 같다. 크게 기대하지 않고 간다면 가격대비 괜찮은 호텔이라고 생각한다
Stayed 1 night in Jun 2017

6/10 Okay

Hong Joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 추억
라운지에서 아침 식사를 했는데 음식 종류가 너무 적었음

2/10 Terrible

essam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
موقع الفندق سيء بداخل منطقة آنشول وعند الدخول تدفع رسوم

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
酒店比較不太整潔
酒店內浴室設備和用品簡陋，毛巾黑色，床單有血積，有點恐怖！ 酒店有點老化，門也有老化聲音，吱吱聲聽到也起雞皮！本人最基本希望酒店是整潔但不滿意這點。

10/10 Excellent

Francesca, Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comodo per raggiungere le 1000 isole
Abbiamo soggiornato per 3 notti, la camera era grande e molto bella con una doccia enorme. l'hotel si trova dentro ad Ancol che oltre ad essere una bella zona piena di parchi divertimenti è il punto da dove partono gli aliscafi che raggiungono le 1000 isole

6/10 Okay

Jani, Pori, Finland

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Ei paras kokemus
Huoneessa haisi pahalta ensiksi, mutta henkilökunta laittoi suitsukkeita, jolloin haju häipyi. Huone pelkistetty. Huone oli toisessa kerroksessa ruokailutilan takana, jolloin äänet herättivät aamulla.

6/10 Okay

Verified traveler

Liked: Staff & service
ファミリー向けのホテルです。
仕事上の理由があって利用しました。 アンチョールという巨大エンターテイメントパークの中にあるだけあって、地元のファミリーでににぎわってました。週末の滞在ということもあったので、ホテル内はにぎやか過ぎるくらいの盛り上がり。 部屋にドライヤーがなかったこと以外は、清潔でサービスのレベルも大会と思いました。

4/10 Poor

Allan

Disliked: Staff & service, property conditions & facilities
Bad experience
really bad experience for staying. We request two double rooms for 2 couples, but they just gave us twins room. We tried to ask for help, but still didn't work.. They just replied all is full. I won't stay here anymore...

6/10 Okay

Talal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Tommy, Norway

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overall not good
was much nois from outside, the air conditioning was not good, expensive if you want something to eat ore drink at the hotell. It was way to much chlorine in the pool. The service on the workers was excellent. I will not use this hotell again.

6/10 Okay

erick, aalten

Liked: Cleanliness, staff & service, room comfort
prima hotel en veel te doen in de buurt
gastvrij en vriendelijk personeel prima kamers en goed te eten
hotel zwembad

8/10 Good

Naoki, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
過ごやすい
エリア的に過ごしやすいと思う。 スタッフに英語が通じるのと、対応も好感高し。 子供連れは良いと思う。

4/10 Poor

fajar, jakarta

Liked: Cleanliness
Disliked: Staff & service
jauh dari ekspektasi kami
tempat duduk sekitar kolam renang kurang banyak, tidak ada atap di restoran saat breakfast, menu breakfast kurang variasi

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort