屋外プール

アスコット スディルマン ジャカルタの口コミ

4.5 out of 5
アスコット スディルマン ジャカルタ
Ciputra World 2, Jalan Prof. Dr. Satrio Kav. 11, Jakarta, Daerah Khusus Ibukota Jakarta

口コミ

8.8

非常に良い

評価 10 - 99 件の口コミ中 57 件が非常に良い" "
評価 8 - 99 件の口コミ中 27 件が良い" "
評価 6 - 99 件の口コミ中 11 件が普通" "
評価 4 - 99 件の口コミ中 1 件が不満" "
評価 2 - 99 件の口コミ中 3 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
長期出張に最適
Lotte mallまで徒歩5分なので、便利。 大通りから少し奥なので静か。 ※ただし、たまにタクシーの運転手が迷う。 ホテル一階にはコンビニもあるので、便利。 部屋は適度な大きく清潔。キッチン、洗濯機が完備。
2023 年 9 月に 12 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
長期出張に適したアパートメントホテル
プレミアスタジオタイプでも48㎡あり、キッチン、洗濯機、仕事机も完備してるので、長期滞在にも適している。 ホテル内には日本食レストラン(2階)とローカルフードと洋食レストラン(1階)あり。 外食したい場合は、ロッテアベニューモールまで徒歩で10分程度いく必要あり。 ホテルは新しいため、内装は綺麗。 クニンガンエリアでお勧めできるホテル。
2023 年 3 月に 13 泊滞在
Kartikaからの返信 (投稿日 : 2023 年 3 月 22 日)
Dear Valued Guest, Thank you for taking the time in sharing your experience at Ascott Sudirman Jakarta. We are really happy that our facilities and service met your expectation. Thank you once again for your valuable feedback, really appreciate and we hope to welcome you back in the near future. Warmest Regards, Guest Service Team

10/10 (非常に良い)

MAKOTO

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
中長期滞在向け ランドリーは翌日夕方戻り
2022 年 6 月に 5 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 11 月に 2 泊滞在
Yenny Marlina からの返信 (投稿日 : 2019 年 11 月 24 日)
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards, Yenny Marlina Guest Service Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
新しい宿
新しいコンドミニアム型のホテルなので、タクシーなど運転手にホテル名だけでは、近くにある同じグループのホテルに行ってしまう。今回ドライバーと大喧嘩した。施設内にコンビニがないため、近くのショッピングモールのスーパーに歩いていくのだが、施設内から出るのに遠く大変。
2019 年 7 月に 3 泊滞在
Yenny Marlinaからの返信 (投稿日 : 2019 年 9 月 26 日)
Dear Value Guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest regards, Yenny Marlina Guest Service Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋とてもいい 調度品もとてもいい
2019 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテルは快適 周辺はそれほどでも。。。
ホテル周辺はコンビニなど何もありません。少し離れた歩ける距離にショッピングモールがありますが、夜は暗がりの中を歩かなければならず、安全上問題があります。 ホテル自体は快適でしたが、朝食にコーヒーが無いのが残念でした。朝食は全体的に冷めた食事の提供になっており、残念です。
2019 年 6 月に 7 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 6 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 5 月に 2 泊滞在

10/10 (非常に良い)

Wayner

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the room is very spacious and kitchen was well equipped, view from the balcony was amazing. during my stay (4D3N), a staff will knock on my door and ask if there's any laundry needed to be done and if i needed house keeping. i just hope they'll fix the air condition on level 18 as it can be quite warm at times
2024 年 3 月に 3 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Wayner,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Selim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 3 月に 7 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Selim,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Dezmond

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would to pass along a massive thank you to the staff for making our stay a memorable one. From the front-desk staff to the team stationed at the door, everyone provided great service with a smile and go over and beyond in ensuring that we have a great time whilst in Jakarta and our needs and wants were well-catered for. Located near Lotte Avenue and within the Ciputra World 2 complex, Ascott Sudirman Jakarta is within close proximity to many food, shopping and activity options yet located in a tranquil and quiet location. Great for guests who want to be in a convenient spot but not too overwhelmed by the hustle and bustle. Already looking forward to my next stay here!
2024 年 2 月に 3 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear DezmondThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Thomas

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly service staff. Thanks
2024 年 2 月に 2 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager

8/10 (良い)

Peter

2024 年 2 月に 1 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guest,Thank you for taking the time to provide us with your review.Best regards,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Hussein、Riyadh

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location is not on a main street
2024 年 1 月に 2 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Hussein,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 (良い)

James

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 1 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear James,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Glenn

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Always coming back here for the last few years
Best place to stay during your business trip.
2024 年 1 月に 4 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Glenn,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 (良い)

James

2024 年 1 月に 2 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear JamesThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 (良い)

KOTA

2023 年 11 月に 14 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear KOTA,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Johnathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff and upkeep of room are great! A bit secluded, so hard to walk to other locations. Pool a bit small with little light coming through.
2023 年 11 月に 3 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear JohnathanThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

8/10 (良い)

Tyler

良かった点 : 清潔度、スタッフとサービス
Mostly great! The pool area leaves a lot to be desired and is very small. Staff was incredibly kind and the breakfast buffet was also really nice! Cabs have a hard time finding the hotel as well.
2023 年 11 月に 3 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 11 月 25 日)
Dear TylerThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Guest.Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Djoko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will repeat.
2023 年 9 月に 1 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Djoko,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Mike

2023 年 9 月に 4 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Mike,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

4/10 (不満)

HEEGYUN

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 5 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear HEEGYUN,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve.Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Sudirman Jakarta.Thank you and best regards.Aulia NurwicaksonoGuest Service Manager

8/10 (良い)

Elizabeth

2023 年 8 月に 4 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Elizabeth,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Salimah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff are polite and attentive. The elevators were fast. The room has a good space and clean. At breakfast, the table weren't set up with basic crockeries. Food spread for main dishes not many variety.
2023 年 7 月に 3 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Salimah,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Marissa

2023 年 7 月に 1 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear MarissaThank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

6/10 (普通)

JYHHER

出張
2023 年 7 月に 6 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 8 月 14 日)
Dear Guest, Thank you for taking the time to provide us with your review. Best regards, Aulia Nurwicaksono Guest Service Manager

10/10 (非常に良い)

Barlina、woodland hills

2023 年 6 月に 1 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Barlina,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Catherine

2023 年 6 月に 2 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Catherine,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Seungchan

2023 年 5 月に 3 泊滞在
Aulia Nurwicaksonoからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Seungchan,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Yohanes

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best new serviced apartment in Jakarta!
2023 年 4 月に 1 泊滞在
Anditaからの返信 (投稿日 : 2023 年 5 月 1 日)
Dear Mr Yohanes,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Yohanes

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best new serviced apartment in Jakarta!
2023 年 4 月に 1 泊滞在
Anditaからの返信 (投稿日 : 2023 年 5 月 1 日)
Dear Mr Yohanes,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,Aulia NurwicaksonoGuest Service Manager

10/10 (非常に良い)

Danuwari

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room are fill with amenities. Best for business traveller or couple.
2023 年 3 月に 3 泊滞在
Kartikaからの返信 (投稿日 : 2023 年 3 月 18 日)
Dear Mr. Danuwari, Thank you for taking the time in sharing your experience at Ascott Sudirman Jakarta. We are really happy that our facilities and service met your expectation. Thank you once again for your valuable feedback, really appreciate and we hope to welcome you back in the near future. Warmest Regards, Guest Service Team

10/10 (非常に良い)

Nazeera

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Big, clean, grand looking room
2023 年 2 月に 2 泊滞在
kartikaからの返信 (投稿日 : 2023 年 2 月 11 日)
Dear Mr. Alvin Tan, Thank you for your perfect rating and review. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back to Ascott Sudirman Jakarta sometime in the near future.Sincerely Guest Service Team

2/10 (非常に不満)

Mehfooz Ali

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Payment issue
The checkin was ok but even the taxi driver don’t know where is the apartment. Hotel should state its tower 3. Got upgraded by Ms. Puan. Used hotel dinning for dinner and it was good. Used massage service which was not upto the mark. Now come to the bad part: I told the lady to put the amount of the massage on my room and I will pay once checking out. While preparing to pack, there was a knock on the door, a person from reception and massage lady standing there asking me abt my massage bill. I told them that I will pay when check out by credit card. While in shower after 10 minutes again they knock on my door and I shouted that I’m in shower. When I came out with luggage for checking out, Ghose two people were still standing on my door, I was surprised and felt irritated. Like I’m going to run away with their money. They accompany me to the reception until I paid. Felt insulted. They took the picture of my debit card also which I don’t like. It was a bad experience.
2022 年 11 月に 1 泊滞在
Yenny Marlinaからの返信 (投稿日 : 2023 年 1 月 7 日)
Dear Valued Guest,Thank you for taking time in sharing your experience at Ascott Sudirman Jakarta. As a valued guest, I apologize for the inconvenience some issue happen during your stay. Especially for the staff's service. I have relayed your valuable feedback to the team to ensure that it was an one off issue which will be corrected moving forward.Upholding our commitment in providing superior customer service, I hope that we can better your experience during your next travel and stay with us.Thank you once again for your valuable feedback, really appreciates and we hope to welcoming you back in the near future.Warmest Regards,Yenny Marlina Guest Service Manager

8/10 (良い)

Nikola

2022 年 11 月に 2 泊滞在
Kartika ( Guest Service Supervisor )からの返信 (投稿日 : 2022 年 11 月 20 日)
Dear Mr/s Nikola, Greetings From Ascott Sudirman Jakarta Thank you for choosing us for your preferred stay Thank you for your rating. if there is any feedback please let us know to make your perfect stay

10/10 (非常に良い)

Shella

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed there for 2 nights and they upgraded my room. Check in was fast and they upgraded my room. The room was spacious and has the necessities i needed, the only downside is not all electrical plug was working so needed to try few plugs to know which one is working. The AC doesn’t turn on automatically, so, you need to turn it on each time you get into the room. Staff are all helpful. Other than that, the stayed was delightful.
Kartika ( Guest Service Supervisor )からの返信 (投稿日 : 2022 年 11 月 20 日)
Dear Mr/s Shella, We are delighted to hear that you enjoyed our facilities and services during your stay and found our room space and facilities to meet your expectation. We thank you once again for your support and look forward to welcoming you back.Best Regards,

10/10 (非常に良い)

abdulhadi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 2 泊滞在
Guest Service からの返信 (投稿日 : 2022 年 8 月 26 日)
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

8/10 (良い)

JAE HO、Kowloon

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Over-all very friendly staff and clean facilities
2022 年 7 月に 6 泊滞在
Guest Service からの返信 (投稿日 : 2022 年 8 月 26 日)
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

10/10 (非常に良い)

Vanessa Arninda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service
2022 年 6 月に 3 泊滞在
Guest Service からの返信 (投稿日 : 2022 年 8 月 26 日)
Dear Valued guest,Thank you for taking the time to share your experience at Ascott Sudirman Jakarta.Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future.Warmest Regards,

6/10 (普通)

Paul

良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Make sure you get a non smoking room
I gave my preference for a non smoking room on a high floor so was disappointed that the only available room was a smoking room on level 5. Despite being assured it was throughly cleaned, the room stank of smoke and all the furniture was covered in cigarette burns (literally every surface!) After complaining and a 10 minute wait at reception, we were given a much better non smoking room. The room was very nice and much cleaner however there were still a few things that were disappointing for a room at this price point. There were small stains on both sets of sheets we had, dirty pans in the kitchen, the towels were a bit ragged. There were also engrained stains on the sofa and on the desk. There were also no hand towels or face cloths provided, just 2 towels and 1 robe. Not good value for money.
2022 年 6 月に 3 泊滞在
Andita からの返信 (投稿日 : 2022 年 6 月 11 日)
Dear Valued Guest, Thank you for taking time in sharing your experience at Ascott Sudirman Jakarta. As a valued guest, I apologize for the inconvenience some issue happen during your stay especially for your preferences which couldn't meet and regarding the cleanliness while you were staying with us. I have relayed your valuable feedback to the team to ensure that it was an one off issue which will be corrected moving forward. Upholding our commitment in providing superior customer service, I hope that we can better your experience during your next travel and stay with us. Thank you once again for your valuable feedback, really appreciates and we hope to welcoming you back in the near future. Warmest Regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really nice hotel & location. Quiet & safe too
2021 年 8 月に 2 泊滞在
Okti Lusiantiからの返信 (投稿日 : 2021 年 8 月 12 日)
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Okti Lusianti | Guest service Supervisor

8/10 (良い)

Nikola

2021 年 6 月に 3 泊滞在
Okti Lusiantiからの返信 (投稿日 : 2021 年 8 月 1 日)
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Okti Lusianti | Guest Service Supervisor

8/10 (良い)

young soon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
체크인 시간이 너무 길었지만 직원분은 친절하셨어요 그런데... 객실에 물이 없어서 신청을 여러번했는데 안주더라구요
2021 年 5 月に 1 泊滞在
Dave からの返信 (投稿日 : 2022 年 1 月 17 日)
Dear Valued Guest, Thank you for taking time in sharing your experience at Ascott Sudirman Jakarta. As a valued guest, I apologize for the inconvenience some issue happen during your stay. I have relayed your valuable feedback to the team to ensure that it was an one off issue which will be corrected moving forward. Upholding our commitment in providing superior customer service, I hope that we can better your experience during your next travel and stay with us. Thank you once again for your valuable feedback, really appreciates and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

10/10 (非常に良い)

young soon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2021 年 5 月に 1 泊滞在
Dave からの返信 (投稿日 : 2022 年 1 月 17 日)
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

8/10 (良い)

Kwanghyun

良かった点 : 清潔度、客室の快適度
The room was clean and comfortable, but if you are looking for good view, maybe try higher floor or another place.
2020 年 11 月に 1 泊滞在
Dave からの返信 (投稿日 : 2022 年 1 月 17 日)
Dear Valued guest, Thank you for taking the time to share your experience at Ascott Sudirman Jakarta. Your feedback is important for us and have been shared with the hotel team as critical way of understanding how we can continue deliver the great experiences to the guests. Thank you for staying with us and we hope to welcoming you back in the near future. Warmest Regards, Yenny Marlina Guest Service Manager

8/10 (良い)

Toni

家族旅行
良かった点 : 清潔度、客室の快適度
2020 年 10 月に 2 泊滞在
Paulからの返信 (投稿日 : 2020 年 10 月 25 日)
Dear Mr. Toni Greetings From Ascott Sudirman Jakarta Thank you for choosing us for your preference stay Thank you for your rating. if there is any feedback please let us to make your perfect stay Thank you and Best Regards Paul | Guest Service Officer