屋外プール、プール パラソル、サンラウンジャー

クロクス リゾート & カジノの口コミ

4.5 out of 5
クロクス リゾート & カジノ
800 metros norte del Banco de Costa Rica, Jaco, Puntarenas

口コミ

8.4

とても良い

評価 10 - 1004 件の口コミ中 516 件が非常に良い" "
評価 8 - 1004 件の口コミ中 262 件が良い" "
評価 6 - 1004 件の口コミ中 119 件が普通" "
評価 4 - 1004 件の口コミ中 45 件が不満" "
評価 2 - 1004 件の口コミ中 62 件が非常に不満" "

9.2/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Melissa

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a beautiful property with the best pool. The rooms were great and comfortable, the view was amazing. I would definitely stay here again.
2024 年 3 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Melissa,Thank you so much for your wonderful comment! We're delighted to hear that you enjoyed our beautiful property and that you think our pool is the best. It's also great to know that you found the rooms comfortable and the view amazing.We look forward to welcoming you back on your next visit.Best regards,

10/10 (非常に良い)

Eileen Marie、Burlington

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything about the property was excellent. The views, the food, the staff, the surrounding areas.
2024 年 5 月に 7 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Eileen.Thank you for your wonderful review! We’re thrilled to hear that you found everything about our property excellent, from the views and food to our staff and the surrounding areas.Your kind words are greatly appreciated, and we look forward to welcoming you back for another exceptional stay.Best regards,

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you very much, Amy, for your rating!We're delighted to hear that you had a great experience at Crocs Resort.We hope to have the pleasure of welcoming you back soon.Warm regards,Roxana Zamora.Rooms Division Manager.

10/10 (非常に良い)

Lucy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a beautiful location, the pools are great!
2024 年 5 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Lucy!Thank you so much for your lovely review! We're thrilled to hear that you enjoyed our beautiful location and our pools. We strive to provide a relaxing and enjoyable environment for all our guests. We look forward to welcoming you back soon!Best regards,

8/10 (良い)

Victor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No me gusto Jaco. Es un ambiente de fiesta, hay mas bar que restaurantes.la playa hay surfers.
2024 年 5 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 18 日)
Hola Víctor,Gracias por tomarse el tiempo de compartir su opinión. Lamentamos saber que Jaco no fue de su agrado.Entendemos que cada viajero tiene preferencias diferentes, y apreciamos sus comentarios. Esperamos que, a pesar de esto, haya disfrutado de tu estancia en nuestro hotel y del servicio que ofrecemos. Si decide regresar a Jaco en el futuro, estaremos encantados de recibirle nuevamente y recomendarle algunos lugares más tranquilos para visitar.Saludos cordiales,

10/10 (非常に良い)

Anthony、San Jose

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super convenient hotel, very close to all shopping and dinning areas. Excellent installations/facilities
2024 年 4 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Anthony,Thank you for taking the time to share your feedback! We're thrilled to hear that you found Croc's Resort to be super convenient, especially in terms of its proximity to shopping and dining areas and we're glad to hear that it enhanced your experience.Your kind words about our installations and facilities mean a lot to us. We work hard to maintain a high standard of quality and comfort for our guests, and we're delighted that it was reflected in your stay.We hope to have the pleasure of welcoming you back to Croc's Hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Until then, safe travels!Warm regards,

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I can’t say enough good things about Croc’s!! This was our second time there. I broke my leg hiking in the rainforest and the hotel was so accommodating!! They lent me a wheelchair to use during my stay and gave me a chair for the shower too. We would normally walk into town every night for dinner (it’s super safe and only a 10 minute walk), but since I couldn’t, it was handy to have 4 restaurants available at the resort to choose from! Tons to do in the area, many with just a 30-60 minute drive to the attraction
2024 年 5 月に 7 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jennifer,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that despite the unexpected turn of events, you still enjoyed your stay at Croc's. It was our pleasure to accommodate you during your time with us.We're delighted that you found our resort's dining options convenient and that you were able to enjoy the variety of restaurants available on-site. Exploring the area and its attractions is always a highlight, and we're glad you had the opportunity to do so.We appreciate your continued support and choosing Croc's for the second time. It's guests like you that make our job truly rewarding. Should your travels bring you back to the area, we would love to welcome you for another memorable stay. Until then, take care and safe travels!Warm regards,Roxana Zamora and the Croc's Team

10/10 (非常に良い)

Ernestina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No, everybody in the hotel was very helpful and friendly very clean as well
2024 年 5 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your kind words Ernestina! We're thrilled to hear that our staff made your stay enjoyable.We strive to provide exceptional service to all our guests, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 (非常に良い)

Jay、Dallas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice resort hotel at one end of the long beach frontage road. Really friendly bellmen and desk staff. It has a splendid pool, and beyond the pool the beach and ocean. The oceans can be rough here, and there tends to be sediment in the water due to the river that enters just to the north of the hotel, but it is still great.It is a short walk to the banks, shops, and restaurants. There is a small casino that we lost some money in. There are also other small casinos near by. Not a big gambler, so didn't spend much time here. The pool is the best part of it all for me. Property has good security, and the view of the ocean is outstanding.
2024 年 4 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you, Jay, for sharing your experience with us! We're delighted to hear that you enjoyed our resort's beautiful pool, friendly staff, and stunning ocean views. We all appreciate your feedback about the casinos and are glad you found the pool to be the highlight of your stay. We hope to welcome you back for another relaxing getaway soon!Kind Regards.

10/10 (非常に良い)

Kayla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful. Would stay again
2024 年 4 月に 4 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you so much, Keyla, for your wonderful review! We're thrilled to hear that you found your stay with us beautiful and that you would consider staying again. We strive to provide a memorable experience for all our guests, and your feedback is truly appreciated. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Nate

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My wife and I stayed at Crocs for part of our honeymoon. The dining options were amazing and our servers were wonderful. The pool was always so nice and never very crowded. And the views from our room! We got an oceanside room with a balcony that allowed us to see the sunrise behind the mountains to the left and the sunset behind the rainforest to the right. Wanting to go back already!
2024 年 4 月に 3 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 27 日)
Congratulations on your honeymoon, Mr. Nate! We're thrilled to have been a part of such a special occasion for you and your wife. It's fantastic to hear that you enjoyed our dining options, attentive service, and the tranquil pool experience. And those views you described sound absolutely breathtaking! We'd love to have you back for another memorable stay whenever you're ready. Thank you for choosing Crocs, and we look forward to welcoming you both again soon!

10/10 (非常に良い)

HANANYA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
😕
2024 年 4 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you, Hananya, for your perfect rating! We truly appreciate your support and are delighted to know that you had a great experience with us. If there's anything specific you loved about your visit or any suggestions for improvement, we'd love to hear them. Looking forward to welcoming you back soon!

10/10 (非常に良い)

Donald

良かった点 : 設備とサービス
Very friendly staff
2024 年 4 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you so much for your kind words, Donald! We're thrilled to hear that you found our staff friendly. It's our priority to ensure every guest feels welcomed and well taken care of. We hope to have the pleasure of serving you again soon!

10/10 (非常に良い)

RICHARD

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic property staff and amenities no hassle eager to please
2024 年 4 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you so much for your wonderful review, Richard! We're delighted to hear that you enjoyed our property, staff, and amenities. Providing a hassle-free and pleasing experience is always our goal. We appreciate your kind words and hope to welcome you back soon!

10/10 (非常に良い)

RICHARD

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay either for family couple or single
2024 年 4 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you so much for your wonderful review, Richard! We're delighted to hear that you enjoyed our property.. We appreciate your kind words and hope to welcome you back soon!

10/10 (非常に良い)

Jenay

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed myself . Property was beautiful with the perfect view .
2024 年 3 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Jenay!We're thrilled to hear that you had such a wonderful time at our property.Thank you for your kind words about our beautiful views. We believe that nature's beauty is one of our greatest assets, and we're delighted that you found it to be the perfect backdrop for your stay.Thank you for choosing to spend your time with us, and we hope to have the pleasure of welcoming you back for another fantastic visit soon!Kind regards.

8/10 (良い)

Sheetal

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Beautiful hotel.
2024 年 2 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 16 日)
Estimada Sheetal,¡Gracias por compartir su opinión! Nos alegra saber que disfrutasto de su estancia en nuestro hermoso hotel.Esperamos que haya tenido una experiencia memorable y que haya podido disfrutar de todas las comodidades y servicios que ofrecemos.Esperamos dartl la bienvenida de nuevo pronto.Saludos cordiales,

10/10 (非常に良い)

David Francisco

家族旅行
良かった点 : 設備とサービス
Muy bien
2024 年 4 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 16 日)
Estimado David Francisco,Gracias por tomarte el tiempo para dejarnos su comentario. Nos alegra saber que su experiencia fue positiva y que todo estuvo a su agrado.Valoramos su opinión y esperamos tenerle de nuevo entre nosotros en el futuro. ¡Esperamos verle pronto!Saludos cordiales,

10/10 (非常に良い)

Steve

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
staff was great
2024 年 4 月に 3 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Steve,Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our staff. Providing excellent service is our top priority, and it's always rewarding to know that we've succeeded in making our customers happy. We truly appreciate your kind words and your support.We look forward to serving you again in the future!Best regards,

8/10 (良い)

Cambria

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice
2024 年 3 月に 3 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Cambria,Thank you for taking the time to rate your recent stay at Croc's Resort. We appreciate your feedback and are glad to hear that you had a positive experience overall. We hope to have the pleasure of welcoming you back for an even better stay in the future.Best regards,

8/10 (良い)

Matthew

2024 年 3 月に 7 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you, Matthew, for your nice rating! We truly appreciate your support and are delighted to know that you had a good experience with us. If there's anything specific you loved about your visit or any suggestions for improvement, we'd love to hear them. Looking forward to welcoming you back soon!"

8/10 (良い)

Monica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were great. But everything was over priced
2024 年 3 月に 6 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Monica,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms to be great.Despite this concern, we hope that you were able to enjoy your overall experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,

6/10 (普通)

manuel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
FOOD WAS COOL AT THE BEARKFAST BUFFER
2024 年 3 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Manuel,Thank you for sharing your feedback with us. We're glad to hear that you had the opportunity to enjoy our breakfast buffet during your stay.Your comment about the food being "cool" is concerning, and we apologize for any inconvenience this may have caused. Please rest assured that we take food quality and temperature seriously, and we will address this issue with our kitchen team to ensure that it does not happen again in the future.We appreciate your honesty and hope that despite this setback, you were still able to enjoy other aspects of your stay with us. If there's anything else you'd like to discuss or if you have any further feedback, please feel free to reach out to us directly.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

10/10 (非常に良い)

Antonia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the property, great for relaxing….loved all the amenities, staff food and casino, spa all top notch…wish their gym was a little larger
2024 年 3 月に 7 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Antonia,Thank you for sharing your experience with us! We're thrilled to hear that you loved our property and found it to be great for relaxing. It's fantastic to know that you enjoyed all of our amenities, including the staff, food, casino, and spa. Your compliments mean a lot to us and serve as motivation for our team to continue providing top-notch service.We appreciate your feedback regarding the gym size. While we strive to offer a comprehensive range of facilities, we understand that space limitations can impact the overall experience. Your comment will be taken into consideration as we explore ways to enhance our offerings further.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another relaxing getaway in the future.Warm regards,

10/10 (非常に良い)

Philip

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place
2024 年 3 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear PhilipThank you for taking the time to rate your experience with us! We're delighted to see that you had a positive stay and awarded us a 5-star rating. Your satisfaction is our top priority, and we're grateful for your support.If you have any specific feedback or suggestions for improvement, please feel free to reach out. We always value the input of our guests as it helps us ensure that we continue to provide excellent service.We look forward to welcoming you back for another exceptional stay in the future.Warm regards,

10/10 (非常に良い)

oscar

2024 年 3 月に 6 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the excellent score! I'm thrilled to hear that you found our resort satisfactory. If you have any feedback or questions in the future, please feel free to reach out us. Looking forward to more opportunities to stay with us.

10/10 (非常に良い)

Maria

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay at this property was great, totally recommend staying there.
2024 年 3 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Maria.Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had a great experience during your time at our property and that you would recommend us to others.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you ever find yourself in the area again, we would love to welcome you back for another fantastic stay.Thank you once again for your kind words and recommendation. We truly appreciate your support.Warm regards,

6/10 (普通)

Robert

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
This would have been a two star review, but Jackson's incredible service by the poolside adds an extra star. The room did not have hot water, the room phone didn't work, we couldn't get in contact with the front desk when it mattered most, the Wifi in the room was non-existent and, in fact, this was the worst Wifi I have experienced at any location across Costa Rica (I have lived in the country for the last 9 months and frequent many different resorts on the weekends). The ability to communicate with the resort is a big problem! The room refrigerator was freezer temperature so we couldn't use it for drinks as we intended. The property is clean and feels new, but you will experience many inconveniences (which are not shown in photos) that add up to a very disappointing experience. Unfortunately, this is not worth your money!
2024 年 3 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Robert.Thank you for sharing your feedback with us regarding your recent stay. We truly value your insights and are deeply sorry to hear about the inconveniences you experienced.Your experience certainly does not reflect the high standards of service and comfort we aim to provide to all our guests.We're thrilled to hear that Jackson's exceptional service made a positive impact on your stay. We will make sure to commend him for his outstanding dedication to guest satisfaction.Please rest assured that we take your feedback seriously and will address these issues promptly to prevent recurrence in the future. We appreciate your patience and understanding.We understand your disappointment and regret that we did not meet your expectations. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience.Should you decide to give us another chance, please don't hesitate to reach out to me directly. I would be more than happy to assist in making your next stay with us exceptional in every way possible.Warm regards,

10/10 (非常に良い)

Jomy、Plainsboro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love our stay at Crocs. Great hotel and staff plus breakfast was delicious
2024 年 3 月に 3 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Jomy.Thank you for taking the time to share your feedback from your recent stay with us. We're delighted to hear that you had a great experience during your stay.We continuously strive to improve and provide the best possible experience for all our guests, so we appreciate your feedback is invaluable to us as we work towards exceeding expectations.We hope to have the pleasure of welcoming you and your family back in the near future for another enjoyable stay.Warm regards,

10/10 (非常に良い)

Mehdi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location if you need to be in Jaco or Tarcoles .
2024 年 3 月に 4 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Mehdi.Thank you for taking the time to share your feedback from your recent stay with us. We're delighted to hear that overall you had a good experience during your trip.. Your feedback is invaluable to us as we work towards exceeding expectations.We hope to have the pleasure of welcoming you and your family back in the near future for another enjoyable stay.Warm regards,

8/10 (良い)

Kevin

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property but costly for the amenities received Not the best value for money.
2024 年 3 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Kevin,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our property.Your feedback is invaluable to us, and we will take it into consideration as we review our offerings to ensure we provide the best possible value to our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,

10/10 (非常に良い)

Karen、South Lyon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful resort. Staff was very friendly and helpful. Rooms were very clean. Pool was beautiful! Great location to the beach. Walking distance to many shops, bars and restaurants.
2024 年 3 月に 4 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Karen,Thank you so much for your glowing review of our resort! We're thrilled to hear that you had a wonderful experience during your stay with us.Our team takes great pride in providing exceptional service, so it's fantastic to hear that you found our staff to be friendly and helpful. Maintaining cleanliness is a top priority for us, and we're delighted that you found your room to be very clean.We're glad you enjoyed our beautiful pool, and that our location served you well for accessing the beach and nearby amenities. It's always our goal to ensure our guests have everything they need for a memorable stay.We hope to have the pleasure of welcoming you back to our resort in the future for another fantastic stay.Warm regards,

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Grade a B
2024 年 3 月に 5 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 23 日)
Dear David thank you for your rating! I appreciate your opinion. If you have any additional feedback or suggestions for improvement, I would be happy to hear them. We will continue working to provide an even better experience in the future!

8/10 (良い)

Wilkens

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful environment.
2024 年 3 月に 3 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Wilkens ,thank you so much for your review! We're thrilled to hear that you enjoyed our beautiful environment. It means a lot to us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 (非常に良い)

Nathan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 23 日)
Muchas gracias Nathan por esta grandiosa calificación.En nombre de la familia Croc's agradecemos su tiempo y su visita. Esperamos que regresen pronto para seguir creando experiencias bonitas.

10/10 (非常に良い)

Daurin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Daurin,Thank you for taking the time to rate your recent stay at Croc's Resort. We truly appreciate your positive rating, and we're thrilled to hear that you had an excellent experience. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another fantastic stay in the future.Best regards,

10/10 (非常に良い)

Maria、Bristol

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo muy bien, los precios de todo están algo inflados, lo cual hace que uno quiera consumir menos.
2024 年 3 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 17 日)
Estimado Don Mario,Agradecemos sinceramente sus comentarios y nos complace saber que, en general, su experiencia fue positiva durante su estadía con nosotros.Lamentamos escuchar que los precios percibidos podrían haber afectado su nivel de consumo. Entendemos la importancia de ofrecer opciones accesibles para todos nuestros huéspedes y tomamos sus comentarios en serio.Valoramos su retroalimentación y la tendremos en cuenta mientras continuamos mejorando nuestros servicios y precios para garantizar una experiencia aún más satisfactoria para nuestros huéspedes en el futuro.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia que cumpla con todas sus expectativas.Atentamente,

10/10 (非常に良い)

Homayoon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was wonderful at Croc’s. I just wished they would rent surfboards as property is across from some good surf beach.
2024 年 3 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Mr. Homayoon,Thank you for your recent stay at Croc’s Resort, and for taking the time to share your feedback. We're delighted to hear that you found everything wonderful during your time with us.We truly appreciate your suggestion regarding surfboard rentals. We understand the allure of the nearby surf beach and will certainly take your feedback into consideration as we continuously strive to enhance our guests' experience.We're committed to providing amenities and services that cater to our guests' needs and preferences, and your input helps us in that endeavor.Thank you once again for choosing Croc’s Resort. We hope to have the opportunity to welcome you back for another memorable stay.Warm regards,

6/10 (普通)

Arina

2024 年 2 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Guest.Thank you for taking the time to share your feedback from your recent stay with us. We're delighted to hear that you had nice experience.We continuously strive to improve and provide the best possible experience for all our guests, so we appreciate your insights. Your feedback is invaluable to us as we work towards exceeding expectations.We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Warm regards,

10/10 (非常に良い)

Shashi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is very clean and well maintained. Pool area is lovely with easy access to beach. Rooms are spacious and nice.
2024 年 3 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Sashi.Thank you so much for taking the time to share your experience at our property. We're thrilled to hear that you enjoyed your stay and that our efforts in maintaining cleanliness and upkeep have been noticed.Your kind words about our pool area and its convenient access to the beach truly warm our hearts. We strive to create a serene and enjoyable environment for our guests, and it's gratifying to know that we've succeeded in providing you with a lovely experience.We're delighted that you found our rooms spacious and comfortable. Ensuring our guests' comfort is always a top priority for us, and we're pleased that you found your accommodations to your liking.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

4/10 (不満)

Manolo

良かった点 : 施設のコンディションと設備
気になった点 : 設備とサービス
I booked this hotel because when I search online it said all inclusive and I have picture of this to prove it. We got there and it’s not all inclusive also we don’t get free breakfast any of the days that we were there. Not even a bottle water we were offer at all. I would never stay here again.
2024 年 2 月に 4 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Manolo,Thank you for taking the time to share your feedback regarding your recent stay with us. Please know that we take your comments seriously and will investigate the discrepancy between the online information and the services provided to ensure that future guests are accurately informed about our offerings and we regret that we fell short of meeting your expectations in this regard.We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with a more positive experience that reflects the high standards we strive to maintain.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.Warm regards,

8/10 (良い)

Maxime

2024 年 2 月に 7 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 23 日)
Maxime,thank you for your rating! I appreciate your opinion. If you have any additional feedback or suggestions for improvement, I would be happy to hear them. We will continue working to provide an even better experience in the future!

8/10 (良い)

Erick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that the property was clean and easy accessed. The AC was top notch...the room was very comfortable, especially the bed and pillows. I had an amazing view to the ocean and pool area. The swimming pool was very clean and big enough that it didn't feel crowded. I enjoyed a lot the casino area, it was fun. But, what i liked the most was the Staff. The Staff was very friendly and hard-working. The Staff made us feel at home. I didn't like that it only had two restaurants to dine in. They should have more options. The International restaurant was very nice, we ate there twice..but they have a Mexican Restaurant that looks more like a fast pace restaurant. They definitely should have a third option. For the price we paid for the night, they should include at least the breakfast. I feel like it was overpriced and it didn't include anything. On your Expedia page of the restaurant you claim that the breakfast is $14 dollars a person, well they were charging us $26 dollars a person. I don't know who was wrong on this one, but its false information. Not cool. Everything in the Hotel is overpriced. I felt as if i was in the States paying States prices. For the amount they charge per night and nothing is included, i don't think i would stay here again.
2024 年 2 月に 3 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear [Reviewer],Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our property clean, easily accessible, and enjoyed the top-notch AC, comfortable room, and breathtaking ocean and pool view. It's wonderful to know that you had a great time in our swimming pool and casino area, and that our hard-working and friendly staff made you feel at home. Providing exceptional service is always our top priority, and we're delighted that we succeeded in making your stay memorable.We appreciate your constructive criticism regarding the dining options and pricing. We understand your disappointment with the limited restaurant choices and the discrepancy in breakfast pricing. Please accept our sincere apologies for any inconvenience this may have caused. Rest assured, we will review our pricing and communication channels to ensure accuracy and transparency moving forward.Your feedback regarding the pricing of amenities and overall value for money is invaluable to us, and we take it seriously. We continuously strive to provide our guests with the best possible experience, and your comments will help us in identifying areas for improvement.We hope that despite the issues you encountered, you will consider giving us another opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us directly if you have any further concerns or if there's anything we can do to make amends.Thank you once again for choosing to stay with us, and we hope to welcome you back soon.Warm regards,

6/10 (普通)

marco

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn't like being charge by the person . An extra 45 .00 a night when i already pd for the room.
2024 年 2 月に 7 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Marco.Thank you for taking the time to share your feedback about your recent stay with us. We apologize for any inconvenience caused by the additional charge during your stay.We understand your concern and would like to clarify that the additional charge you experienced may have been for certain amenities or services that were not included in the initial room rate. We apologize if this was not communicated clearly to you upon booking or during your check-in process.Please be assured that we will review our communication processes to ensure that our guests are fully informed about any additional charges before confirming their reservations.If you have any further questions or concerns about your billing, please don't hesitate to contact our front desk or accounting department. We are here to assist you and ensure that your stay with us is as pleasant as possible.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.Warm regards,

8/10 (良い)

Leigh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Last minute booking that worked for us. Clean air conditioned room. Pool. Close drive to town. Excellent restaurants in the area.
2024 年 2 月に 5 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear LeighThank you for taking the time to leave us a review. We're delighted to hear that our last-minute booking option suited your needs and that you found our room clean and well air-conditioned. We're glad you were able to enjoy our pool and appreciate our convenient location close to town.It's fantastic to know that you also found the nearby restaurants excellent. We always strive to provide our guests with the best possible experience, and we're glad that we could contribute to your enjoyable stay.We hope to have the pleasure of welcoming you back soon!Best regards,

10/10 (非常に良い)

RAY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Ray,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that you had no specific comments to share.If you have any further feedback or if there's anything we can assist you with in the future, please feel free to reach out.We hope to have the opportunity to welcome you back again soon!Best regards,

10/10 (非常に良い)

olga gisela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
me fue muy bien
2024 年 2 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 2 月 21 日)
¡Gracias por su comentario y por compartir su experiencia! Nos alegra mucho saber que su estancia fue excelente y que todo estuvo a la altura de sus expectativas. Siempre nos esforzamos por brindar un servicio excepcional y es gratificante saber que lo logramos contigo. Esperamos poder darle la bienvenida nuevamente en el futuro y seguir ofreciéndote momentos memorables. ¡Que tenga un buen día!

10/10 (非常に良い)

marc

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic beach front hotel
Great ‘family value’ hotel. The property is outrageously clean the rooms are dang spotless. Can I hire these room service lady’s for my place? It has one of the biggest and best pools I have been to. Walk able to the more busy side of town 30 minute beach walk or $5 or less uber. The fruit selection for breakfast is worth the price of admission itself though dont forget you can order an omelette that I recommended.
2024 年 2 月に 4 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for sharing your review, Marc! We're delighted to hear that you had an exceptional experience at our hotel.It's wonderful to know that you found our property to be outrageously clean and the rooms dang spotless. We take pride in maintaining high standards of cleanliness for our guests' comfort.We're glad you enjoyed our pool, one of the biggest and best you've been to. It's fantastic that you found our location convenient, with the option of a beach walk or an affordable Uber ride to the more busy side of town.We appreciate your positive comments about our breakfast offerings, especially the fruit selection. Your recommendation of ordering an omelette is duly noted!Thank you for considering our hotel a great 'family value' establishment. We're grateful for your kind words and hope to welcome you back for another memorable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

10/10 (非常に良い)

Nonna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Alejandra at the front seat was very attentive 👍
2024 年 2 月に 1 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for your review, Nonna! We're delighted to hear that Alejandra at the front desk provided you with attentive service. Guest satisfaction is our top priority, and we're thrilled that Alejandra's professionalism and attentiveness contributed positively to your experience. We'll be sure to pass along your kind words to Alejandra and our front desk team. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 (非常に良い)

Bryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property is situated right on the beach and has an amazing pool area. Lots of shade and lounge chairs.
2024 年 2 月に 3 泊滞在
Roxana Zamora Front Desk Manager.からの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you, Bryan, for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property and found our beachfront location and pool area to be amazing.Providing our guests with a relaxing and enjoyable experience is our top priority, and we're glad that you were able to take advantage of the amenities we offer, including the shade and lounge chairs by the pool.We hope you had a memorable time soaking up the sun and enjoying the beautiful surroundings. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for choosing to stay with us, Bryan! We look forward to welcoming you back for another fantastic stay in the future. Safe travels!