朝食 (ビュッフェ)、毎日提供 (無料)
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ホームウッド スイーツ バイ ヒルトン ジャクソンビル-サウス / セノト ジョンズ センターの口コミ

3 out of 5
ホームウッド スイーツ バイ ヒルトン ジャクソンビル-サウス / セノト ジョンズ センター
10434 Midtown Pkwy, Jacksonville, FL

口コミ

8.2

とても良い

評価 10 - 734 件の口コミ中 355 件が非常に良い" "
評価 8 - 734 件の口コミ中 195 件が良い" "
評価 6 - 734 件の口コミ中 103 件が普通" "
評価 4 - 734 件の口コミ中 51 件が不満" "
評価 2 - 734 件の口コミ中 30 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

Eduardo

家族旅行
良かった点 : 設備とサービス
We have some issues about cleaning the room, they forgot to do it for several days. After claiming it, it was solved. One weird thing, we left some papers over a table, and it seems they believed it to be trash, because after cleaning the room we didn’t have those things, so I believe it was throw to the trash, I thought they would not touch what is not in the floor or in the trash can… This papers were empty amazon envelopes, and some cards of the things we bought… actually it was trash… but i wanted to use it to envelope some things… but aftere cleaning were not there anymore. Not a big issue.
2024 年 5 月に 9 泊滞在

10/10 (非常に良い)

STELLA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is very good and maintained!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Sam、DeLand

良かった点 : 清潔度、施設のコンディションと設備
Excellent
2024 年 4 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Sam,Thank you for taking the time to share your review of the hotel. We hope to have you back again in the future.

10/10 (非常に良い)

Ciria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Big and convenient rooms. Good breakfast. Very friendly staff.
2024 年 4 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ciria,Thank you for taking the time to share your comments, we are glad to see you had an enjoyable trip.

8/10 (良い)

Rodney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Rodney,We are glad to see you had a pleasant stay, we look forward to seeing you again in the future!

4/10 (不満)

Arturo

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The room I was assigned was designated for the handicap. The curtain had a tear, the lights on the fan was inoperable, the shower was not cleaned thoroughly. The door was sticking so badly, I thought the door was locked. The door did not fit well in the jamb and no one thought to correct this. So the door had to be shoved open and pulled close with all my might. The misalignment also served to disallow the deadbolt from aligning correctly. The TV did not have many cable TV options, and it seemed very close tot he options for antenna TV. I expect a hotel at this level to have better in room entertainment. Breakfast was fine, a lot of CARBS and sugar; but as a person with specific dietary needs, they did have options that suited me.
2024 年 4 月に 7 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Arturo,Thank you for taking the time to share your comments regarding your recent stay. We will share with the appointment staff to ensure we work to resolve your concerns.

10/10 (非常に良い)

Danielle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The woman working the desk during the day is absolutely amazing! She really helped me and went out of her way for me! She was amazing! I love this hotel! The area is amazing and the rooms are always so clean and so so nice! My favorite hotel in the area and I stay here often
2024 年 4 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Danielle,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

8/10 (良い)

william

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location. Facilities are good. Downstairs area greatly improved. Rooms need some updating, ie. Showers, mattresses, sitting areas.
2024 年 4 月に 3 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear William,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 (非常に良い)

Danielle

2024 年 4 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Danielle,We are glad to see you had a positive stay experience!

10/10 (非常に良い)

Chuck

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good handicap room, just wish they didn’t put these rooms at the far end of the hallway requiring a long walk from the elevator.
2024 年 3 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Chuck,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

8/10 (良い)

WILLIAM

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its fine, a little skanky for what this ideal location should have to offer, considering all the high end shopping. But its just very convenient. A whyndam would be great.
2024 年 3 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear William,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 (非常に良い)

Kyle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Kyle,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 (非常に良い)

Neil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Neil,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

6/10 (普通)

Robin

2024 年 3 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Robin,Thank you for taking the time to share comments regarding your recent stay. We are happy to see your stay was a positive experience. Your comments will be shared with the appropriate departments.

10/10 (非常に良い)

Angela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Room was clean and roomy.
2024 年 2 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Angela,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
professional, friendly staff, excellent location, near walking distance to restaurants and retail stores and main roads. Clean and large room. Quiet and comfy stay. Thank you.
2024 年 2 月に 4 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Anonymous,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 (非常に良い)

Derek

2024 年 2 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Derek,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

6/10 (普通)

Loretta

出張
良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
disappointed/ satisfied
Checking in was welcoming, easy and fast. I went to turn on the shower the had a hard time opening the shower doors they don't glide/slide open. After showering I went to blow dry my hair and noticed there was a blow dryer. I notified the front desk at 10a.m. that I would like a blow dryer and fresh towels. I even sent a text and said I would come get it. They assured me they would have housekeeping bring it. I never received the blow dryer, and I didn't receive the towels until I was leaving for work and stop by the front desk to tell them I need them. When I returned later that day I had towels in my room. No blow dryer.
2024 年 2 月に 3 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Loretta,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event. We look forward to having you back again.

2/10 (非常に不満)

Claudine

2024 年 2 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Claudine,Thank you for taking the time to share comments regarding your recent stay. We are sorry to see your stay was not a positive experience. Your comments will be shared with the appropriate departments.

4/10 (不満)

WILLIAM

家族旅行
気になった点 : 清潔度、設備とサービス
Blood on sheets, hair all over bathroom floor and staff that don’t care. All around dump.
2024 年 2 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear William,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event.

4/10 (不満)

Deborah

カップルで旅行
良かった点 : 清潔度
I liked the location - it’s located in the Town Center mall so it’s very convenient!! I didn’t like they double charged me for the room… there was no pillow case on the extra pillow… no in room safe… the coffee make didn’t work…no ice machines on the floors so you have to ask for ice…
2024 年 2 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Deborah,Thank you for taking the time to rate your stay with us. We apologize for the inconveniences you experienced. Your comments have been shared with the appropriate staff to ensure this is an isolated event. We look forward to having you back again.

4/10 (不満)

Keith

カップルで旅行
Shower never ran hot water!
2024 年 2 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 7 日)
Keith,Thank you for taking the time to share your experience with us. We will address the issue immediately to ensure this does not impact future guests. We apologize for the inconvenience this may have caused you.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Anonymous,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Beautiful hotel, very clean and within walking distance of shops and restaurants. Beds were comfy.
2024 年 1 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Anonymous,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 (非常に良い)

Namon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Rough start but great
The stay was amazing, after we such a hard time getting into a pre-paid room for two nights. It wasn't the hotels that the issued occurred, but Hotels.com. Their credit card was declined after i paid them ahead of time. We had this Amazing receptionist, I do mean very professional and nice, named Maria. My wife and I would like to tell her thanks for being so patient.
2024 年 1 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Namon,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 (非常に良い)

Marnisha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Marnisha,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 (良い)

Dwight A

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice place
We like the location. Minutes from Mayo Clinic and a short walk to dining and shopping. Nice staff, quiet rooms. Clean.
2024 年 1 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Dwight A,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 (非常に良い)

Ayaiza

2024 年 1 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Ayazia,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 (良い)

JACQUELINE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I almost froze
I wanted to love my stay but with 30 degree weather, my room had NO HEAT. There wasn’t a space heater or anything provided to me, I was given extra blankets but, I wasn’t in bed for my entire stay.
2023 年 12 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Jacqueline,Thank you for taking the time to share your experience. I apologize for the inconvenience. I have shared your comments with the appropriate staff to ensure we avoid these types of issues going forward.

8/10 (良い)

Tamia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Tamia,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

8/10 (良い)

Bonnie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property was nice and staff was generally helpful. Hot water was lacking and shower head and pressure was terrible. Convenient location to St. John’s center.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Michelle

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was perfect for our 4 day family trip to see extended family over the holidays. The room was comfortable and clean. The staff were helpful. We were right next to shops and dining options.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Elizabeth

2023 年 12 月に 1 泊滞在
Richard Loweからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Elizabeth,Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your stay. We look forward to having you back again.

10/10 (非常に良い)

Anne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff is so personable and helpful, room is very comfortable and full of amenities for a very comfortable stay. Will stay here from now on when we visit family in Jacksonville
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Sarah

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Sylvester

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like it was a safe place cleaning parking lot and you had no problem no place to call you have a good place to call and y'all kept stuff cleaning and safe and I like your stuff
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and amazing staff!
2023 年 11 月に 8 泊滞在

2/10 (非常に不満)

Persephone

良かった点 : 清潔度
気になった点 : スタッフとサービス
Room not available that was booked. Charged extra for room given
2023 年 11 月に 1 泊滞在

6/10 (普通)

David

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Luis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was Friendly and room was very clean.
2023 年 11 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you for feedback and great score of 5 out of 5......

10/10 (非常に良い)

Bridget

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Open for a late but still friendly check in which was good. Spacious room. The AC unit in our room was extremely loud though. The breakfast was very okay
2023 年 11 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 11 月 19 日)
Greetings, Thanks for staying with us, and sharing your feedback we look forward to your return stay with us again.

2/10 (非常に不満)

Cassandra

2023 年 11 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 11 月 19 日)
Greetings, We apologize that we did not to meet or exceed your expectations, but we appreciate your feedback and will use this knowledge to move forward with further strengthening our team. Please reach out us if there is anything we can do to help further.

2/10 (非常に不満)

James

2023 年 10 月に 6 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 11 月 4 日)
We apologize that you didn't enjoy your stay, please reach out to us if we can make this right with you. Again, we hope that we are able to make this up to you.

10/10 (非常に良い)

Kim

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
FL GA game
Loved our stay. So convenient for food in Town Center. Lots of parking and love the new wine & beer self service in the lobby. Always nice to have a suite to stretch out in. Had to run to meet someone for breakfast but the buffet looked good.
2023 年 10 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 11 月 4 日)
Greetings, Thanks for the feedback and we look forward to your return stay. Safe Travels until next time.

4/10 (不満)

Kim

気になった点 : 清潔度、スタッフとサービス
Ck in was a disaster, at 3pm still room wasn't available!!
2023 年 10 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 11 月 4 日)
We apologize that you didn't enjoy your stay, please reach out to us if we can make this right with you. Again, we hope that we are able to make this up to you.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 10 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 11 月 4 日)
We are happy you enjoyed your stay and look forward to your return stay with us.

10/10 (非常に良い)

Ruben

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel very clean staff are amazing great location shopping near the beach and safe area 👍👍
2023 年 10 月に 8 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 11 月 4 日)
We appreciate your business, thanks for staying with us and we look forward to seeing you again.

4/10 (不満)

Ron

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The property was very nice but service was terrible; reported no hot water in shower, they promised it would be fixed but it wasn't, so we had 2 nights in a row with cold showers......totally unacceptable for the price we paid!!
2023 年 10 月に 1 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 10 月 11 日)
Greetings, I apologize that yur visit was not a good one, as we have every intention that we meet and exceed your expectations. However, we keep the hot water stable to please all the guest. We are so sorry that we didn't meet your expectations. Please reach out to us if there is anything that we can help to fix this for you.

10/10 (非常に良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a really great time. Especially the service was great and they were very helpful and I could always ask if needed something. Everyone was very talkative and generally there was a good atmosphere in the hotel. The cleaning staff were also very friendly. The rooms were also great, clean and especially the part with the kitchen I really liked and helped me with preparing food. Would highly suggest this hotel.
2023 年 9 月に 10 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 10 月 8 日)
Thanks for staying with us, See you again soon!

8/10 (良い)

Isabel

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 6 泊滞在
Assistant General Manager からの返信 (投稿日 : 2023 年 10 月 8 日)
Thanks for staying with us, See you again soon!