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ザ ロッジ アット ジャクソン ホールの口コミ

3.5 out of 5
ザ ロッジ アット ジャクソン ホール
80 Scott Ln, Jackson, WY

口コミ

8.6

非常に良い

評価 10 - 1003 件の口コミ中 591 件が非常に良い" "
評価 8 - 1003 件の口コミ中 231 件が良い" "
評価 6 - 1003 件の口コミ中 94 件が普通" "
評価 4 - 1003 件の口コミ中 62 件が不満" "
評価 2 - 1003 件の口コミ中 25 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

DEBORAH K、Novato

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a nice stay. The hotel is currently undergoing some renovations but nothing about that affected our stay. The rooms and hotel were clean and the staff friendly. The breakfast was very convenient but the same every morning. Would’ve liked to see some different options throughout the week. The location was a walkable mile from the downtown and there are a couple of food options closer. All rooms view parking lots but fortunately we could see the mountain from our room too. We would stay here again.
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Mitchell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Estefania

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful, clean and convenient. Loved it
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Estefania, thank you for choosing us. We appreciate your feedback on our hotel. We hope to see you again soon.

10/10 (非常に良い)

Adam、South Nanango

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love the vibe of this place
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Adam, thank you for choosing us on your trip to Jackson. We hope to see you again soon.

10/10 (非常に良い)

Hector

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay at THE LODGE at Jackson Hole was nothing short be of fantastic. The combination of luxurious accommodations, outstanding amenities, and superb service made it an unforgettable experience. I highly recommend this lodge to anyone looking for a top-tier stay in Jackson Hole. I am already looking forward to my next visit!
2024 年 5 月に 4 泊滞在

8/10 (良い)

jill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very nice, beautiful location, dining nearby and the staff was great. The rooms were comfortable and the amenities are well maintained. The only issue we had was that our room looked out over the dumpsters in the parking lot which was full of mattresses and box springs. Every night around 6:00 or so, the staff would build a barrier of old mattresses behind the dumpsters and have a cookout. If the staff is unaware they should take notice, and if the staff is aware and doesnt care - they should.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Katherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean hotel, friendly staff, rooms were nice. Was very disappointed that the lounge was not opened
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Katherine, we appreciate your compliments on our staff, hotel and rooms. We are sorry to hear about the downside and it being our lounge being closed. You caught us in between seasons. Our lounge does close for the off-season starting April- May17. We are sorry if that information was not passed along. We do hope that did not impact your stay and we hope to see you again soon.

10/10 (非常に良い)

Carleton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property and location
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Carleton, thank you for your feedback we appreciate you choosing us for your trip to Jackson and hope to see you again soon.

10/10 (非常に良い)

Trudy L

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Favorite place ever
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Trudy, thank you for your kind words! We also thank you for choosing us for your visit to Jackson. We hope to see you again soon.

6/10 (普通)

Marina

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Katie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very cute hotel! I loved all the bears around as decor! Seemed liked a lot of amenities were present though we didn’t get to use them due to being out of the hotel mostly for visiting the parks. The shower is very nice as well! Little tricky at first to figure out due to amount of options but it’s nice to have!
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)
Katie, thank you for the compliments on our hotel and our bears especially thank you for staying with us. We do appreciate the feedback on our showers as they are renovated and sorry to hear they were tricky to use but that they work well! We hope to see you again soon.

10/10 (非常に良い)

Michael、Las Vegas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean property, well located, great friendly staff. Great amenities in the room, would go back to stay when in Jackson again. Thanks!
2024 年 5 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)
Michael, thank you for the feedback and the compliments on our property and staff we do hope to see you again soon.

10/10 (非常に良い)

Susan

良かった点 : スタッフとサービス、施設のコンディションと設備
Just a 20 min walk from town center, they offer free shuttle service too. Rooms were freshly updated and super clean. Breakfast was decent. Two unfortunates: 1. Garbage trucks showed up outside my room on Friday at 5:00AM. Awful racket that lasted 15 mins. 2. Front desk was understaffed n a Thursday afternoon with the desk clerk managing snack sales, check ins, check outs, phone inquiries and questions from guests.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)
Susan, thank you for choosing us for your trip to Jackson. We are sorry to hear about the garbage trucks being outside so early. We will reach out to our 3rd party and get that situated as for our front desk agent on Thursday it did become a busy day for the hotel in general and are looking to get more help. We do thank you for the compliments on our renovated rooms and our shuttles services. We do appreciate the feedback and hope to see you again soon.

10/10 (非常に良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice!
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for staying with us Bruce. We hope to see you again soon.

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice rustic facility. Great breakfast buffet. It is undergoing renovations, but that did not impact the stay. Would stay there again.
2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 6 日)
Paul, Thank you for choosing us. We appreciate the feedback on our breakfast, and we are glad that our renovation did not impact your stay. We hope to see you again soon.

10/10 (非常に良い)

Adrienne、Short Hills

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 6 日)
Adrienne, thank you for choosing us. We hope to see you again soon.

10/10 (非常に良い)

LAURIE、Foley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 6 日)
Laurie, thank you for choosing us. We hope to see again soon. We appreciate your feedback.

8/10 (良い)

Brandy

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 27 日)
Brandy, thank you for choosing us for your trip to Jackson. We hope to see you again soon.

10/10 (非常に良い)

Bruce

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool and hot tubs are great. Nice rooms, comfortable bed. Breakfast was excellent!
2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 23 日)
Bruce, thank you for choosing us. We appreciate your compliments on our rooms,hotubs and breakfast. We hope you come back and visit us again soon.

10/10 (非常に良い)

Ryan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our Stay was wonderful. Breakfast was great. Reservation was in between a fraternity so they upgraded us to two rooms instead of one In a different area. The lodge includes Indoor/outdoor pool, sauna, Jacuzzi, Laundry room, and a gym. It’s in walking distance of a very nice Albertsons for groceries with other restaurants around it. Has a local shuttle bus stop right in front of lodge. Will definitely stay here on my next trip to Jackson hole.
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 23 日)
Ryan, thank you for choosing us for your trip to Jackson. We are sorry about the fraternity and glad we were able to accommodate you into a different area of our hotel. We are glad to see that you enjoyed your stay and the amenities and properties around us. We do hope to see you again soon.

10/10 (非常に良い)

Lori

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Place was great very clean and well maintained. The pool and hot tub were great after a long day of driving and flying. Went to the lounge bar and the bartender was very pleasant to talk to don’t remember his name but I was there the night of 4/2
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 18 日)
Lori, thank you for choosing us for your trip to Jackson. We are glad you were able to enjoy our pool and lounge. We hope you come back and visit us again soon.

10/10 (非常に良い)

Jeffery

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you, Jeffery, for staying with us. We hope you come back and visit us again soon..

10/10 (非常に良い)

Melinda、Indianapolis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place close to Tetons!
2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for staying with us Melinda. We hope you comeback and visit us again soon.

10/10 (非常に良い)

Celeste

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the stay at the lodge
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 12 日)
Celeste, thank you for staying with us. We hope you come back and visit us again soon.

8/10 (良い)

Taunya

家族旅行
良かった点 : スタッフとサービス
The hotel had a good breakfast and my kids loved the pool and jacuzzis (outside and inside).
2024 年 3 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 16 日)
Taunya, thank you for choosing us. We appreciate the compliments on our breakfast and pool area. We do hope you comeback and visit us again soon.

10/10 (非常に良い)

Cynthia Maria

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Me encanta, el desayuno es muy rico, la propiedad es acogedora, el staff es increible y a mis hijos les encanta el tema de los ositos. Nos seguiremos hospedando ahi.
2024 年 3 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 18 日)
Cynthia, gracias por tus comentarios y nos encanta saber que disfrutaste de nuestro desayuno, personal y propiedad. Somos conocidos por nuestros osos y nos encanta saber que sus hijos también lo disfrutaron. Esperamos que vuelvas y nos visites pronto nuevamente.

10/10 (非常に良い)

Russ

家族旅行
Clean. Great breakfast!
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 12 日)
Russ, Thank you for the compliments on our breakfast. We hope you come back and visit us again soon.

8/10 (良い)

Jose Rafael Pena、San Diego

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
The rooms are big and very comfortable however there is too much furniture in them and a restaurant in the hotel is needed
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 18 日)
Jose, thank you for your feedback. We are currently renovating our room and hope you come back and check them out as they do feel more spacious with different furniture. We do apologize for the inconvenience in our kitchen being closed for the time you were here. It is our off season, and our front desk would have been more than happy to offer different Restuarant close by. We hope to see you soon.

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great stay at the lodge and I will do it again next year. I wish it easier to try to get my refund because I had to leave a day early due to a snowstorm
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 23 日)
Todd, thank you for staying with us and we hope you come back and see our remodeled rooms. We are sorry to hear about not getting a refund. Please reach out to the hotel directly at times we are able to offer credits to our guests. We do hope to see you again soon.

6/10 (普通)

Johanna

A pesar de tener el débito en mi tarjeta del valor de la estadía, me cobraron adicional y aún no reembolsan así como el valor de garantía
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 18 日)
We are sorry to hear that you had an inconvenience with the deposit that was held when you checked in. We have on our end that your deposit was returned and have let you and Expedia know to check with your bank. Again, we apologize for the inconvenience this caused in your stay.

10/10 (非常に良い)

Joni

The rooms are spacious and clean with Extremely comfortable beds. The hotel offers a free shuttle down town.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 29 日)
Joni, thank you for staying with us and we thank you for your compliments on our rooms and beds. We hope to see you again soon.

10/10 (非常に良い)

Lea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quiet and comfortable, spacious rooms and lots of amenities. Great historical photos on the walls and the carved bears all around outside are a special touch. I’ll be back!
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 23 日)
Lea, Thank you for the compliments on our carved bears and historical photos on the walls. Our bears are what make us stand out around town and we are happy to see that it adds a special touch. We hope to see you again soon so you can see our remodeled rooms.

4/10 (不満)

Christopher

気になった点 : スタッフとサービス、施設のコンディションと設備
I had some issues with my reservation. Staff made absolutely zero effort to help. It took me 8 hours to even get the front desk to answer the phone.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 23 日)
Christopher, we are sorry to hear about your experience, however, we have someone at our desk 24/7. Per our notes we do show that you spoke to our front desk as you wanted to move your reservation to different dates on the day of your arrival. We advised you to contact the 3rd party that you booked with to make any modifications. We are sorry if they did not modify your request.

8/10 (良い)

Lea

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Affordable luxury.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 29 日)
Lea, Thank you for your compliments on our hotel. We hope you come back and visit us again soon.

8/10 (良い)

Ryan、Daniel

良かった点 : 清潔度
気になった点 : スタッフとサービス
Decent all around, not as nice as the pictures make it look.
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 18 日)
Ryan, thank you for choosing us. We appreciate your feedback and we hope you comeback as we are renovating all of our rooms. We hope to see you again soon.

10/10 (非常に良い)

Hyunju

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 29 日)
Hyunju, thank you for staying with us. We hope you come back and visit us again soon.

8/10 (良い)

Michael

良かった点 : 清潔度、施設のコンディションと設備
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 29 日)
Michael, thank you for staying with us. We hope to see you again soon.

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of our best vacations. Thank you!
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 29 日)
Anthony we are happy to see you enjoyed your stay and appreciate your feedback. We hope to see you again soon.

10/10 (非常に良い)

Rhonda、Cypress

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast buffet was awesome, many choices and great food! Room was large and comfortable. The only negative was elevator was out for 3 days making it extremely difficult for some guests. Beautiful property, would stay again!
2024 年 3 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 25 日)
Rhonda, thank you for visiting us. We appreciate your compliments on our rooms and breakfast buffet. We do apologize for our elevator being out during that time as we were upgraded on elevator equipment. We do hope to see you again soon.

10/10 (非常に良い)

Stephanie

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly, pool facilities were clean and fun for the entire family. Very good restaurants within walking distance. Great place to stay!
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 18 日)
Stephanie, thank you for choosing us for your trip to Jackson. We are glad to see that you enjoyed our property, and we hope you come back and visit us again soon.

10/10 (非常に良い)

Monica

良かった点 : 施設のコンディションと設備
Peaceful, relaxing, clean and friendly. Wonderful breakfast!
2024 年 3 月に 5 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 29 日)
Monica, thank you for your kind words about our property, staff and breakfast. We hope you come back and visit us again soon.

10/10 (非常に良い)

Ken

カップルで旅行
Great place with outstanding perceived value. Great atmosphere with all amenities you need.
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you, Ken, for the feedback. We are glad to see that you enjoyed our amenities, and We hope you comeback and visit us again soon!

8/10 (良い)

Todd

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable rooms and beds. Good breakfast.
2024 年 3 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 29 日)
Todd, Thank you for your feedback on our rooms and breakfast. We hope to see you again soon.

10/10 (非常に良い)

shannon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
loved it
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you Shannon for staying with us. We hope to see you again soon.

10/10 (非常に良い)

Rebecca

2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 12 日)
Rebecca, thank you for staying with us and we hope to see you again soon.

8/10 (良い)

Davada

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 12 日)
Devada, thank you for staying with us. We hope to see you again soon.

10/10 (非常に良い)

Joni

出張, カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Great staff, clean and comfortable
2024 年 2 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you, Joni, for choosing us! we appreciate the compliments and hope to see you again soon!

10/10 (非常に良い)

Chandler

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic stay!
The room was beautiful and spacious. Very clean and welcoming. Would definitely stay here again!
2024 年 2 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 4 日)
Chandler, Thank you for your compliments on our rooms! We do hope you come back and visit us again soon.

8/10 (良い)

Nathan

家族旅行
良かった点 : 清潔度、スタッフとサービス
Staff were all very pleasant. Breakfast was great.
2024 年 2 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 4 日)
Nathan, Thank you for choosing us we appriciate the compliments on our breakfast and staff. We hope to see you again soon.

10/10 (非常に良い)

MARC

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk was very kind and helpful!!
2024 年 2 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 4 日)
Marc, Thank you for the compliments on our staff. We hope you come back and visit us again soon.