We recently stayed at Union Port Hotel, and the staff went out of their way to ensure our family had a comfortable and enjoyable stay. Their exceptional service, politeness, and initiative truly stood out.
Special mention goes to Sam, who provided outstanding service throughout our stay. Sam’s attentiveness and willingness to help were remarkable. From carrying our luggage up the narrow staircase to swiftly attending to our requests, Sam made a significant difference. His genuine care and friendliness made us feel welcome and valued.
Although the hotel isn't specifically designed for families with kids, the staff made every effort to accommodate our needs. They provided extra towels and drinking water with lightning-fast reception service. The team's proactive approach and dedication to guest satisfaction were evident in every interaction.
Their exceptional service, particularly from Sam, more than made up for it. We appreciated the staff's efforts to ensure our stay was pleasant and would recommend this hotel to anyone looking for outstanding service and hospitality.