施設の正面

ラグジュアリーエアポートホテルの口コミ

ラグジュアリーエアポートホテル
Mustafa Kemal Cd. 10, Arnavutkoy, Istanbul

口コミ

8.6

非常に良い

評価 10 - 167 件の口コミ中 97 件が非常に良い" "
評価 8 - 167 件の口コミ中 32 件が良い" "
評価 6 - 167 件の口コミ中 20 件が普通" "
評価 4 - 167 件の口コミ中 11 件が不満" "
評価 2 - 167 件の口コミ中 7 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

4/10 (不満)

Miharu

気になった点 : スタッフとサービス、設備とサービス
The hotel proposed their transfer service to the airport for 50euro. Actually I paid for about 10 euro from the airport to the hotel.When I went back to the airport, I booked a taxi at the hotel. When the taxi arrived, I saw the driver giving some money to the hotel staff. I was suspicious and asked the driver how much is to the airport, he answered 30 euro.It is really unpleasant experience. The room is smaller than the photo shows.The bathroom is very small.
2023 年 12 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2023 年 12 月 27 日)
We are very sorry that you feel this way, probably there was a misunderstanding because the 30 euro is for the transfer service that we provide to our guests.(it's nothing similar to taxis)

8/10 (良い)

CHIZURU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
清潔でした。スタッフは親切でした
2023 年 10 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2023 年 10 月 8 日)
Thank you for choosing us, we look forward to meeting you again. have a nice day

4/10 (不満)

Kevin

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
There is such review inflation for hotels in Europe. It's only 10km from the airport. That part is nice. But the rooms are tiny and the front desk wouldn't even help call me a cab back to the airport because they kept trying to upsell their "luxury airport transfer" for 25€. There is nothing exceptional about this place. It's a small, relatively clean hotel room somewhat near the airport. Staff was pretty crummy compared to the other places we stayed in Turkey.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Behtash

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I don’t really know why they call it “Luxury Airport Hotel.” It was not luxury, and it has nothing to do with the airport. There is no subway nearby, and you cannot find a landmark, nature, or even an average restaurant there. What’s worse, the so-called hotel does not have a restaurant or even a dining area, and the breakfast is not even included. When you eventually pay yourself through for the breakfast, you’ll be shocked as soon as you see what they try to serve you. Furthermore, you book a deluxe room and what you get is barely even a standard. All aside, the price you pay is another shock!
2024 年 5 月に 4 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Guest; As the name suggests, this is an airport hotel. We are 15 minutes away from the airport and all hotels are in this area. There is only a forest between us and the airport. Since you cannot stay in the forest, the most suitable area for the airport is this area, which is 15 minutes away. We apologize for not being able to change the plan of the big city :)* Our area has many restaurants, markets, bakeries, a large park for walking and a shopping center 5 minutes away. and there are pharmacies. Everything you think does not exist is available.*Also, if you choose to exclude breakfast when making your reservation, you will make a reservation without breakfast. How can this be our fault? Please be honest when commenting. We are open to all correct criticism and self-improvement.Best Regards

8/10 (良い)

Seth

Didn't get to go but they were friendly on phone
2024 年 5 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your review! Your reviews are very important to us We would like to guest you again in the future! Take care and travel safe:)

6/10 (普通)

Mahmoud

Average
2024 年 4 月に 3 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your feedback Best Regards

10/10 (非常に良い)

Galina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is good and comfortable
2024 年 4 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 4 月 28 日)
Thanks for your excellent review hope to see you again!

4/10 (不満)

usman

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Alot of construction in the area alot of noise. I asked the staff to book me a taxi to the airport after sharing the FULL DETAILS the morning of my flight they took me to the WRONG airport . I missed my flight and had to pay double in taxi fares ! I was stranded at the airport for 2 days before i could get another flight back to the UK.
2024 年 4 月に 7 泊滞在
Resepsiyonからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Guest;If you have a flight, you should know which airport you will go to. Unfortunately, the reception cannot predict this. We are an airport hotel 15 minutes away from Istanbul airport. If you come to the reception and tell them that you have a flight at this time tomorrow and you need to go to the airport and that you want to leave the hotel two hours before the flight, the reception will of course think that it is İstanbul Airport. And we gave you all the information about the price of the vehicle, how many minutes it will take from the hotel to the airport. If you knew your airport, you would already know that it takes 1.5 hours from the hotel to the other airport (Sabiha Airport) and you would tell the reception. You should leave from the hotel before 5 hours for the Sabiha Airport. You did not show your ticket. You just stated that you wanted to leave the hotel two hours ago. This is your ''FULL DETAILS''. You should research and know in advance which airport your flight is at and how long it takes from the hotel to the airport. If you don't know, you can at least learn the name of the airport and tell the receptionist the name of the airport. We could have given you information if we had known that you were going to another airport. As I said; You are staying in an airport hotel and this hotel is close to Istanbul Airport. If there is a different situation, such as your flight being at another airport 1.5 hours away, you must either show your ticket or inform the reception as the reception will not know this.

6/10 (普通)

Mahmoud

2024 年 4 月に 5 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for your feedback Best Regards

4/10 (不満)

Ali、North Liberty

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
It seems that there were some repairs/constructions that are taking place in this hotel. In the night, we heard people talking and loud as they gave us a room in the first floor.
2024 年 4 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for choosing us, we look forward to meeting you again. have a nice day.

6/10 (普通)

Deepen

2024 年 4 月に 2 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your feedback Best Regards

6/10 (普通)

Sarper Mustafa

2024 年 4 月に 3 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 4 月 30 日)
Değerli Misafirimiz; Puanlamanız için sizlere teşekkür ederiz. Otelimizde sizleri tekrar ağırlayabilmek dileğiyle.Sağlıcakla kalın.

10/10 (非常に良い)

Kamonvan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staffs are so nice, and very healthful. The hotel is clean and comfortable.
2024 年 4 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 4 月 6 日)
Thanks for your excellent comment we would love to see you again.

10/10 (非常に良い)

Milo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had an amazing stay at the Luxury Airport Hotel. The room was fantastic and location very convenient. However, the best part was the conversation I had with the concierge, Emircan. He was incredibly helpful with finding the best local restaurants and sites as well as an excellent conversationalist. Thanks to the Luxury Airport Hotel and Emircan I had wonderful trip to Istanbul.
2024 年 4 月に 1 泊滞在
Emircanからの返信 (投稿日 : 2024 年 4 月 5 日)
Thanks for your excellent comment we would love to see you again.

8/10 (良い)

Mubashar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room i booked i was awaked next morning by the sound of some renovation upstairs, when i tried to take shower bathroom flooded with water because of drainage problem. No clothes hangers and tiny fridge when tried to open whole fridge moves, you need two hands to open it. When complained at the front desk they given me another room wich was very good.
2024 年 3 月に 3 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for choosing us, we look forward to meeting you again. have a nice day.

2/10 (非常に不満)

Anant

2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for choosing us, we look forward to meeting you again. have a nice day.

4/10 (不満)

Angela May

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There's hair everywhere, towels and bed, and the bathroom (walls, doorknob) doesn't look like its been wiped (soap marks). They were nice enough to replace the bedsheets after request, although there are still some hair on the replacement sheet. You get what you paid for.
2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 30 日)
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

4/10 (不満)

Gemstones

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Distance from airport is 13 km
2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 29 日)
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

2/10 (非常に不満)

Mohammad Sharif

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Literally there was construction going on. Left one day before our reservation was ending
2024 年 3 月に 2 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for your comment. But there is no construction in our hotel. We would expect you to provide accurate information. There was a renovation on the first floor and it took half an hour. We told you that it would take half an hour, but since you did not believe it, you wanted to leave around 15:00 p.m. and You requested a refund for the payment on the second day. We refunded the second day payment to you. When you packed up your belongings and came to the reception, the renovation was over :) We have always been honest with our guests and do our best to please them. in return for this I wish it wasn't this misleading comment. Respects.

10/10 (非常に良い)

Mia Nicole

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 22 日)
Thanks for your wonderful review we wold like to see you again!

10/10 (非常に良い)

Galina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 20 日)
Thanks for your excellent review hope to see you again!

6/10 (普通)

Gökhan

Nice area
2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 19 日)
Thanks for your wonderful review we wold like to see you again!

10/10 (非常に良い)

Wasim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice modern hotel and lovely staff.
2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 13 日)
Thanks for your excellent review hope to see you again!

10/10 (非常に良い)

Sevara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really lovely place and kind people. They are really understanding about any situations, did a booking in a last minute and they have replied really quickly and helped me with the transportation. Really thankful for this lovely hotel and all staffs as well especially sister Nargiz😍. Thank you for everything had a really pleasant stay with Luxury Airport Hotel🥹❤️. Would love to come again😌❤️
2024 年 3 月に 4 泊滞在
Resepsiyonからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you so much :) we hope to see you again in our hotel Stay Healthy.. :)

10/10 (非常に良い)

Catherine、Bayonne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel to stay
2024 年 2 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 12 日)
Thanks for your good review we would like to see you again!

4/10 (不満)

Hernan

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
No me gusto para nada, el barrio es alejado , oscuro. El personal poco cordial, desayuno solo en el cuarto .no volvería
2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 10 日)
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

6/10 (普通)

Dahabo

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property was pretty and the staff was nice but it felt like it was in the middle of nowhere.
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Guest;Thanks for your review .We accept that it is a quiet area. But We have markets and bakery two minutes away from our hotel by walking. Also We have shopping center 5 minute away from our hotel by car. Don't forget, our reception is open 24 hours a day for all your questions. Best Regards

6/10 (普通)

Liana

良かった点 : スタッフとサービス
2024 年 3 月に 4 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 7 日)
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

10/10 (非常に良い)

Kamoliddin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 6 日)
Thanks for your good review we would like to see you again!

8/10 (良い)

Mahran

2024 年 2 月に 17 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 3 日)
Thanks for your good review we would like to see you again!

10/10 (非常に良い)

Zaki

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very clean and worth the price. About 15 minute drive from Istanbul Airport. We enjoyed our stay.
2024 年 2 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 1 日)
Thanks for your good review we would like to see you again!

2/10 (非常に不満)

Bibiana

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 10 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 24 日)
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing.

10/10 (非常に良い)

Ayub Abdur Rahman Khan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 23 日)
Thanks for your review it means a lot to us take care!

10/10 (非常に良い)

colin

2024 年 2 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 20 日)
Thanks for your excellent review hope to see you again!

10/10 (非常に良い)

ALEJANDRO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tuvieron que cambiarnos a un hotel diferente por daños en la energia electrica del hotel. Pero todos se portaron muy bien con el cambio
2024 年 2 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 22 日)
I'm really sorry about this situation, it was unexpected, but we tried to make up for it. Thanks :)

10/10 (非常に良い)

Farman

ペット同伴の旅行, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 2 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 15 日)
We are glad we made you happy, thank you very much.

10/10 (非常に良い)

vivek

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff. Quiet place I was promptly picked up and dropped at airport
2024 年 2 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 15 日)
We are glad we made you happy, thank you very much.

10/10 (非常に良い)

Maribel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Transportation to and from the airport was so quick and convenient. All staff were so nice and welcoming!
2024 年 2 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 12 日)
Thanks for your excellent review hope to see you again!

6/10 (普通)

Ali

気になった点 : スタッフとサービス、施設のコンディションと設備
The hotel is ok looks ok but the sliding door is broken glass and can’t be open, the flash handle was broken the service is poor since we asked the assigned employee in the lobby we called and informed so many times regarding the flash and ac not working properly but no one came up to our room as in no help at all. We like the hotel it was nice walkable to restaurants and nice view at night but we can’t open the sliding door it was like gonna fall and glass was broken. The person in the lobby was not helpful and friendly. I hope they will improve their service cause they have a cute and nice hotel but lack of service.
2023 年 12 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 15 日)
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

10/10 (非常に良い)

Mahmoud Samer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rommet var rent og pent. kjempe kjekke ansatte!
2024 年 1 月に 8 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for choosing us, we look forward to meeting you again. have a nice day

10/10 (非常に良い)

Mehmet

2024 年 1 月に 3 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for choosing us, we look forward to meeting you again. have a nice day

6/10 (普通)

Esther

2024 年 1 月に 5 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 3 月 20 日)
We apologize that you were not satisfied with your stay. We will make every effort to resolve the problem you are experiencing. Thank you for reporting the situation to us.

6/10 (普通)

Haval

良かった点 : 清潔度
I like the mosque, It’s so close to the hotel
2023 年 12 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thanks for your review!

8/10 (良い)

Abdul、Pittsburg

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Easy approach from airport.
2024 年 1 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thanks for your review!

8/10 (良い)

MD

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thanks for your review!

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Luxury Hotel, not so luxurious.
Luxury Hotel, not so luxurious. - Pick up to and from hotel €50 This is standard and was excellent! - The front desk clerk was super nice and showed me exactly where to go to get to the local market. - I walked into the room and immediately noticed how big it was! This was so nice. But, upon closer inspection, as I settled in, there were handprints on the light fixtures, the door handle to the balcony was very loose and you had to slam the door to get it to turn. The chair is stained and cracks in the walls. - View from the balcony is a beautiful mosque. But, that is about it. - The hotel needs more insulation as 1. the prayer calls are VERY loud and you will 100% hear every note. Beautiful but loud and 2. It is in the direct path of the arrivals runway to IST airport with HUGE planes flying over every 2 - 3 minutes until around midnight and starting up again around 4:45 am. - They provided 4 bottles of water! SO GREAT!! - Full-stocked packets of coffee and tea. :) - I needed assistance turning on the hot tub, yes a hot tub in the room was super cool but loud, and I called and was told 10 minutes. After about 45 minutes I called again and the receptionist apologized for forgetting to tell his colleague and the colleague came within 5 minutes to help. So, overall it was OK for the price. I will not stay again as I travel for business and stay in Arnavutkoy a lot while in transit and I've stayed at nicer places :/
2024 年 1 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thanks for your review we will look for these!

8/10 (良い)

Andrew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean & renovated. Great deal for the price.
2024 年 1 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thanks for your review!

10/10 (非常に良い)

AAMIRA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thanks for your review!

6/10 (普通)

Ali

良かった点 : 清潔度
2023 年 12 月に 1 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thanks for your review!

10/10 (非常に良い)

Seyda

2023 年 12 月に 2 泊滞在
HOTEL TEAMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thanks for your review!