グランドマケルホテルトプカピの口コミ

6/10 (普通)

Feruza

出張

2024 年 4 月 27 日

Прилетела на 5 ночей , в принципе отель не плохой . Только Внутри все старое. Старый ремонт. Но! Очень хорошая локация. Пешком можно ходить . Так же в отеле есть свой ресторан . Единственное очень раздражали горничные , стучались в 8:30 утра , а так все нормально.

2024 年 4 月に 7 泊滞在

8/10 (良い)

Joan、St. John

家族旅行

2024 年 3 月 7 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The staff were very friendly and helpful. However, room service needs improvent with how the food is delivered. The food should be covered in order to keep it hot. Otherwise the food was prepared well. The walls are very thin i could hear guest's conversations in the next room which kept me awake until after 2 a.m. Otherwise nice property and conveniently located to where i needed to be.

2024 年 2 月に 9 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2024 年 3 月 8 日)

Dear Joan,Thank you very much for your comments. Your positive feedback about our team was shared with our management. Your contributive feedback about how the food should be delivered was also shared with our F&B department in order to improve ourselves. Unfortunetely there is nothing we can do about thin walls except you calling reception and changing your room with a quiter one. We will be grateful to see you again in our hotel in close future.Best RegardsGuest Relations OfficerBurcu Gölge

4/10 (不満)

Mehmet emin

出張

2024 年 1 月 14 日

気になった点 : 清潔度、施設のコンディションと設備

2024 年 1 月に 1 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2024 年 1 月 16 日)

Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 (非常に良い)

Sarbast

2023 年 12 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

It was soo good

2023 年 12 月に 4 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2023 年 12 月 27 日)

Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

8/10 (良い)

Jena

2023 年 11 月 5 日

良かった点 : スタッフとサービス

Was my 1st stay in Istanbul having breakfast on the top floor good idea if the have windows clean so we can see the views Front desk staff smoking behind the door not bothering to come out to talk to me You can’t see the smoking you can smell it did give me very good impression sticking his head out and mumbling very sad 😞

2023 年 10 月に 3 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2023 年 11 月 6 日)

Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relations OfficerBurcu Gölge

6/10 (普通)

Osama

2023 年 10 月 28 日

良かった点 : スタッフとサービス

2023 年 10 月に 2 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2023 年 10 月 30 日)

Dear Guest, Thank you very much for your kind comments. Your positive comments and your constructive comments have been shared with all team members. I am happy to hear that you have enjoyed your stay and my team have met your expectations.I look forward to welcome you back in not a too distant future to the Grand Makel Hotel Kind Regards,

6/10 (普通)

Lioudmila

2023 年 10 月 15 日

Very bad breakfast.

2023 年 10 月に 4 泊滞在

guest relationsからの返信 (投稿日 : 2023 年 10 月 16 日)

Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relation OfficerBurcu Gölge

4/10 (不満)

宿泊されたお客様

出張

2023 年 10 月 1 日

良かった点 : 清潔度

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

Girişten itibaren somurtkan ve bunaldığı belli personel, otel restoranı çok özensiz, asansör beklemek büyük sorun, odalar eski ama temiz, prizler adeta gizlenmiş. Otoparkı var diye seçtim ama burası yerine başka bir otel ve otopark şeklinde ayarlanabilir.

2023 年 9 月に 2 泊滞在

guest relationsからの返信 (投稿日 : 2023 年 10 月 11 日)

Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 (非常に良い)

Abdelkrim

2023 年 9 月 18 日

2023 年 9 月に 5 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2023 年 9 月 29 日)

Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

2/10 (非常に不満)

Mamoun

2023 年 8 月 8 日

気になった点 : 清潔度、スタッフとサービス

2023 年 8 月に 4 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2023 年 9 月 29 日)

Dear Guest,First of all I would like to take this opportunity to thank you for choosing the Grand Makel Hotel for your recent stay.I was sorry to hear that your stay did not uphold to the Grand Makel Hotel standards and excellence we strive to deliver consistently. Your elaborate feedback will be extremely valuable as it provides us with an opportunity to assess and improve our service at every level.I hope we can have the chance to serve you in the future in order to again back your trust..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 (非常に良い)

malak

出張

2023 年 7 月 2 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Very clean i like the hostes thus very classy very resembles for the price and pursu she is the best from tbe trM uou should like her

2023 年 6 月に 1 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2023 年 7 月 4 日)

Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relation OfficerBurcu Gölge

2/10 (非常に不満)

Orazmuhammet

2023 年 6 月 17 日

2023 年 6 月に 1 泊滞在

Guest Relation Officerからの返信 (投稿日 : 2023 年 6 月 19 日)

Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 (非常に良い)

Nabil Haj

2023 年 6 月 9 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Very welcoming hotel, I usually stay in Grand Makel when I come to Turkey. Staff are professionals and friendly, check in was easy with Emre, and the manager Burcu was amazing and she was making sure the guests are satisfied and happy with their stay at the hotel. I recommended this hotel if you are traveling for business or with your family

2023 年 6 月に 1 泊滞在

Guest Relations Officerからの返信 (投稿日 : 2023 年 6 月 10 日)

Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

10/10 (非常に良い)

Orazmuhammet

2023 年 5 月 15 日

2023 年 5 月に 2 泊滞在

Reservation Departmentからの返信 (投稿日 : 2023 年 5 月 17 日)

Orazmuhammet Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlamayı heyecanla bekliyoruz.Saygılarımla

10/10 (非常に良い)

Marcel、Baabe

2023 年 1 月 9 日

Reservation Departmentからの返信 (投稿日 : 2023 年 3 月 7 日)

Dear Marcel,Thanks a lot for your kind feedback.We hope to see you again here.Kind Regards

10/10 (非常に良い)

Ali Osman

2022 年 12 月 2 日

2022 年 11 月に 1 泊滞在

Rezervasyon Departmanıからの返信 (投稿日 : 2022 年 12 月 5 日)

Merhaba Ali Osman Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlayabilmeyi umuyoruz.Saygılarımızla

6/10 (普通)

Andrew

2022 年 11 月 25 日

2022 年 11 月に 5 泊滞在

10/10 (非常に良い)

Glexer

2022 年 11 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2022 年 11 月に 1 泊滞在

Reservation Departmentからの返信 (投稿日 : 2022 年 11 月 17 日)

Dear Glexer,Thanks a lot for your positive feedback.We are glad to hear that you enjoyed your stay.We are looking forward to welcome you again.Best Regards

10/10 (非常に良い)

Paul

2022 年 11 月 11 日

2022 年 11 月に 1 泊滞在

Reservation Departmentからの返信 (投稿日 : 2022 年 11 月 14 日)

Dear Paul,Thank you for your positive feedback.It was our great pleasure to host you.We hope to see you again.Best Regards

8/10 (良い)

Mehdi

2022 年 10 月 30 日

2022 年 10 月に 6 泊滞在

6/10 (普通)

Aaron

小さなお子様連れの家族旅行

2022 年 10 月 8 日

良かった点 : スタッフとサービス

気になった点 : 設備とサービス、施設のコンディションと設備

Nice staff poor room condition phone and airconditioning not working in the room, pool spa not open even in hot days it’s always under renovation apparently, area around is good coffee shop restaurant bus train 5 minutes walking it’s definitely not 5 star maybe 3-4 star but over all turkey hotels are all over rated any hotel you chose take 1-2 stars away from what the state on the website. Never trust the photos of any hotels I have stayed in many hotels in Istanbul and Antalya none of them match the photos

2022 年 9 月に 4 泊滞在

Reservation Departmentからの返信 (投稿日 : 2022 年 11 月 9 日)

Dear Aaron,Thanks a lot for your kind feedback!Our Spa has been completely demolished and being rebuilt in order to provide better service to our valued guests. That's why it takes a long time to be open. The renovation works will be finished by the new year and We will welcome 2023 with our new spa.I hope you will stay again in our hotel and experience our new facilities.Best Regards

4/10 (不満)

ÖZKAN

出張

2022 年 10 月 6 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2022 年 9 月に 3 泊滞在

Reservation Departmentからの返信 (投稿日 : 2022 年 11 月 9 日)

Sayın Özkan,Geri dönüşünüz için teşekkür ederiz.Sizlere daha iyi hizmet sunabilmek için daha çok çalışacağız.Saygılarımla

8/10 (良い)

Roshni

2022 年 9 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Een fijn hotel met correcte beveiliging. Het ontbijt heb ik helaas gemist. Het is vooral een hygiënisch hotel! Mooie grote ruime kamer wat betreft de standaard kamer. En snelle service als je de receptie belt vanuit je kamer.

2022 年 9 月に 1 泊滞在

Reservation Departmentからの返信 (投稿日 : 2022 年 11 月 9 日)

Dear Roshini,Thanks a lot for your kind feedback!We hope to welcome you again in our hotel.Best Regards

8/10 (良い)

Medhat

2022 年 9 月 25 日

2022 年 9 月に 3 泊滞在

10/10 (非常に良い)

Yildiz

出張

2022 年 9 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2022 年 9 月に 4 泊滞在

Reservation Departmentからの返信 (投稿日 : 2022 年 11 月 9 日)

Sayın Yıldız,Nazik geri dönüşünüz için çok teşekkür ederiz!Sizi otelimizde tekrar ağırlamayı umuyoruz.Saygılarımla

8/10 (良い)

Samer

2022 年 8 月 20 日

2022 年 8 月に 2 泊滞在

2/10 (非常に不満)

Andy

カップルで旅行

2022 年 8 月 9 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 設備とサービス

This property I did not like it at all. Yes it’s convenient because you have restaurants very close to the hotel. Which is convenient. But is relatively far from the main area in Istanbul. The air conditioning system was horrible, did not cool the room at all. The Wifi connection was horrible.

2022 年 7 月に 7 泊滞在

8/10 (良い)

Asjad

家族旅行

2022 年 8 月 9 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

2022 年 8 月に 3 泊滞在

10/10 (非常に良い)

Niesha

2022 年 7 月 23 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I absolutely will be back, I enjoy my stay, the staff were extremely helpful. The only thing the I’m not used to is not ice machines…(I think that’s an American thing). But it was perfect. Do yourself a favor and stay here, the view is gorgeous as well. And room service, top notch!!

2022 年 7 月に 5 泊滞在

4/10 (不満)

Patrice

2022 年 7 月 10 日

気になった点 : スタッフとサービス

2022 年 6 月に 9 泊滞在

2/10 (非常に不満)

Shaker

家族旅行

2022 年 7 月 3 日

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

The home keeping not often the restaurant service it’s very bad

2022 年 6 月に 2 泊滞在

10/10 (非常に良い)

Marcel、Baabe

2022 年 6 月 24 日

2022 年 6 月に 7 泊滞在

10/10 (非常に良い)

Carla

2022 年 6 月 24 日

2022 年 6 月に 1 泊滞在

6/10 (普通)

iman

家族旅行

2022 年 6 月 1 日

良かった点 : 清潔度、客室の快適度

It didn't look like 5star hotel

I thought I booked 5 star hotel and its going to be very nice hotel but it turns like 3star hotel.. I didn't like the small of the hotel and it looks old hotel and they need to put in the front desk some one to speak good English

2022 年 5 月に 1 泊滞在

4/10 (不満)

Linda

カップルで旅行

2022 年 5 月 23 日

良かった点 : スタッフとサービス

気になった点 : 設備とサービス、施設のコンディションと設備

Mon mari et moi avons passé 5 nuits dans cette hôtel. Le seul point positif est qu’il est a 5min à pied du tramway T1 qui dessert les grands points touristiques et vous permet de ne pas compter sur les taxis (a éviter fortement beaucoup beaucoup d’escrocs !). L’hôtel est vieillot, les chambres pareil avec beaucoup de rafistolages, il y a que le restaurant qui est moderne mais cher pour ce que c’est. Cependant le personnel était sympa, sauf la jeune femme a l’accueil derrière l’ordi le soir, pas aimable du tout…

2022 年 5 月に 5 泊滞在

6/10 (普通)

Nicholas

カップルで旅行

2022 年 5 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

気になった点 : 施設のコンディションと設備

This is NOT a 5-star hotel. It was a good stay but when I book 5star that’s what I expect. Disappointed. For the $ pick something different.

2022 年 5 月に 1 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2022 年 5 月 18 日)

Dear Nicholas, Thanks for your feedback. We'll try harder to improve our service and facilities. Best Regards

10/10 (非常に良い)

Anas

グループ旅行

2022 年 5 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Vey nice and spacious rooms, friendly team and helpful, modern decoration and good condition, prime location.

2022 年 4 月に 7 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2022 年 5 月 6 日)

Dear Anas, Seeing that you enjoyed your stay makes us really happy. We are grateful for your nice review, thanks a lot! Hope to see you here again! Best Regards

10/10 (非常に良い)

Burhan

2022 年 3 月 20 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nice hotel

It’s a pretty good hotel. I have no complaints.

2022 年 3 月に 10 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2022 年 3 月 22 日)

Dear Burhan, We are happy to see that you enjoyed your stay. Thank you very much for your kind feedback. We hope to see you again. Best Regards

10/10 (非常に良い)

Ahood

2022 年 3 月 16 日

2022 年 2 月に 5 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2022 年 3 月 17 日)

Dear Ahood, It's nice to see that you enjoyed your stay. We are very grateful for your positive review. We hope to see you again soon. Best Regards

10/10 (非常に良い)

Lucia、TALLAHASSEE

2022 年 3 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

It was one of the hotels recommended to me during my stay to recover from surgery. The staff is friendly and very responsive to any issues you may have. It is within walking distance to public transportation, shopping, dining, a short drive to the hospital. If you're a vegan like me, a local grocery is right around the corner with plenty of fresh vegetables and fruit. Be sure to request a room on an upper floor to get the best internet connection as well as some nice city views. I recommend the Single City View. It's difficult to gauge size from the photos, but for a person traveling alone, it was very comfortable. The area seems quite safe and, as a single female, I was quite comfortable walking to and from this hotel both during the day and evening. As I made friends in the area, I didn't have time to check out the amenities, but I'm sure they are great, too. Again, I enjoyed my stay. I have recommended this hotel to several people on YouTube who messaged me about my experience, but I guess the best review I can give is to say that I plan on returning to Turkey later this year and if I do, I would like to stay at the Grand Makel again.

2022 年 2 月に 7 泊滞在

Ulas BASKAYA (Front Office Manager)からの返信 (投稿日 : 2022 年 3 月 10 日)

Miss Lucia, First of all, thank you very much for these nice comments We promise that we will please you in the same way when you come to our hotel again, we look forward to seeing you back at our hotel and watching your new videos for youtube, Sincerely

10/10 (非常に良い)

Alperen

カップルで旅行

2022 年 2 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I like very much

2022 年 2 月に 1 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2022 年 2 月 9 日)

Alperen Bey, güzel değerlendirmeniz için çok teşekkür ederiz. Sizleri ağırlamaktan büyük mutluluk duyduk. Sizi tekrar ağırlamayı sabırsızlıkla bekliyoruz. Saygılarımla

10/10 (非常に良い)

saad

2021 年 12 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2021 年 12 月に 1 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 12 月 27 日)

Dear Saad, Thanks a lot for your kind feedback. We are very happy to see that you enjoyed your stay. We are looking forward to see you here again. Best Regards

10/10 (非常に良い)

Ejder

出張

2021 年 12 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2021 年 12 月に 1 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 12 月 24 日)

Dear Ejder, Thanks a lot for your kind feedback. It's very nice to see that you enjoyed your stay. We hope to see you again here. Best Regards

10/10 (非常に良い)

Timothy

2021 年 12 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Good hotel and nice helpful staff

2021 年 12 月に 3 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 12 月 23 日)

Dear Timothy, It's so nice to see your kind comment.Thanks a lot for your feedback.We are looking forward to see you here again. Best Regards

6/10 (普通)

Marcel Roger、Baabe

2021 年 12 月 10 日

気になった点 : 施設のコンディションと設備

Ich finde es schade dass es nur türkische Programme gibt als ich in der Suite war hatte ich wenigstens die Möglichkeit Netflix zuschauen jetzt war es sehr anstrengend. Im Großen und Ganzen ok aber die Zimmer sind halt schon etwas in die Jahre gekommen. Raucherzimmer wären auch toll oder zumindest auf den Balkon rauchen.

2021 年 11 月に 5 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 12 月 23 日)

Dear Marcel, Thanks for your feedback and recommendations. We'll try our best to improve our facilities. We hope to see you here again. Best Regards

10/10 (非常に良い)

phillip

出張

2021 年 12 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Enjoyed my stay

2021 年 11 月に 4 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 12 月 23 日)

Dear Phillip, Thanks for your kind feedback. It's nice to hear that you enjoyed your stay.We are looking forward to see you here again. Best Regards,

4/10 (不満)

宿泊されたお客様

家族旅行

2021 年 11 月 9 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

not good experience

not as expected

2021 年 10 月に 1 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 12 月 23 日)

Dear Madam/Sir, We are sorry to hear your dissatisfaction. We hope to host you again in our hotel.Thanks for your feedback. Best Regards

10/10 (非常に良い)

Romy

2021 年 10 月 10 日

2021 年 10 月に 1 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 10 月 15 日)

Thanks a lot your kind feedback, we hope to see you again here.

10/10 (非常に良い)

Malika

2021 年 10 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Très bonne hotel

2021 年 9 月に 5 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 10 月 15 日)

Thanks a lot your kind feedback, we hope to see you again here.

4/10 (不満)

Sam

2021 年 9 月 2 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

2021 年 8 月に 3 泊滞在

Sabiha Sarıcıからの返信 (投稿日 : 2021 年 9 月 13 日)

Dear Sam, Thanks for your feedback. We hope to see you again. Best Regards

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