Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for the great comments about your experience. We are glad to hear that you enjoyed our facilities and service. We look forward to seeing you again. Sincerely, Front Manager

Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for the great comments about your experience. We are glad to hear that you enjoyed our facilities and service. However, some room types do not have deodorizers, in which case it can be rented at the reception.We look forward to seeing you again. Sincerely, Manager

Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for the great comments about your experience.We are glad to hear that you enjoyed our facilities and service.We look forward to seeing you again.Sincerely,Manager

Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for the great comments about your experience.We are glad to hear that you enjoyed our facilities and service.We look forward to seeing you again.Sincerely,Manager

Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for the great comments about your experience. My sincere apology for one of the restaurant had a private function during your stay, however like you commented we have 2 more restaurant and 1 To Go menu is available for our guests.We look forward to seeing you again.Sincerely,Manager

Dear Guest,Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.Sincerely,Manager

Dear Evelina,Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for the great comments about your experience. We are glad to hear that you enjoyed our fusion restaurant HANARÉ and its food. HANARÉ s concept is the innovative expression of Ryukyu culturetranscend nostalgia on Ishigaki Island—the first step toward something new fresh seafood brought in by the Black Current and rare Ishigaki beef and Ishigaki black chicken sustainable produce from the sea and land of Yaeyama, chef Sorimachi and his team are very enthusiastic about his food, local island vegetables, aromatic herbs and subtropical fruits that stimulate the senses.We very much looking forward to welcome you back and your friends here in the tropical island of Japan, Ishigaki.Sincerely,Manager,

Thank you very much for the great comment in regards to our service and facilities. My sincere apology for the long queue at the check in,we have various information for this large resort and often we have guests comment that the receptionist did not give them all details at the time of registration. Once again, thank you for your stay at the FUSAKI BEACH RESORT HOTEL & VILLAS, We look forward to seeing you again.Sincerely,General Manager,Akihiro Tezuka

この度は、フサキビーチリゾート ホテル＆ヴィラズをご利用いただきありがとうございます。ご滞在につきましてのコメント、誠にありがとうございました。せっかくご期待されてのご滞在にチェックインや朝食のおまたせやスタッフの不親切な対応など大変申し訳ございませんでした。いただきましたコメントを真摯に受け止めてさらなるサービス改善に向けて参ります。また機会がございましたら、当リゾートにご宿泊いただければ幸いです。フサキビーチリゾート ホテル＆ヴィラズ 総支配人 手塚 秋啓

Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for comments about your experience. We are pleased to hear that you enjoyed our facilities and service. We look forward to seeing you again. Sincerely, General Manager,  Hiroyuki Kaneko

Dear KAE, Thank you very much for staying at FUSAKI BEACH RESORT HOTELS & VILLAS and your comment in regards to our service and facilities. In regards to cleaning option in our resort, let me clarify these options that we have provide for our guests to choose in their convenience, one is the "full skip" which provides not entering your room, (no change linens, no refill any of amenities and no cleaning at all) with 1,000 yen hotel credit voucher. The 2nd option is that the "half skip" service which provides staff to clean the trash can, collect and changes dirty lines and refilling toiletries and there are no changing bed linens and no vacuum services which also provide a 500 yen hotel credit voucher to use. In this case IF you were showing the FULL SKIP, no one is going to your room. and IF the HALF SKIP, we will refill necessary amenities such as toilet papers and bottle of water when if you finished the one we provided. Either way, we would like to thank you for your stay at the FUSAKI BEACH RESORT HOTEL & VILLAS, We look forward to seeing you again. Sincerely, General Manager, Hiroyuki Kaneko

Dear Guest, Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for leave the comment about your experience. We will look into your comment with the team. We look forward to seeing you again. Sincerely, General Manager,  Hiroyuki Kaneko

Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS, and also thank you for the great comments about your experience. We are glad to hear that you enjoyed our staffs hospitality. We will look into the comments with the concern department for improvement. We look forward to seeing you again. Sincerely, General Manager,  Hiroyuki Kaneko

Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS. We are glad to learn that you enjoyed our facilities and service. Yes, you are correct, we are only 15 minutes away from the town yet absolutely you can enjoy the feeling to surrounded by the sea and the nature. Once again, thank you for your comment and we look forward to seeing you again. Sincerely, General Manager,  Hiroyuki Kaneko

Thank you very much for the great comment in regards to our service and facilities. We are planning to have more excitement not only for kids but more so adult, I hope you and your family to re visit here again. Once again, thank you for your stay at the FUSAKI BEACH RESORT HOTEL & VILLAS, We look forward to seeing you again. Sincerely, General Manager, Hiroyuki Kaneko

Dear guests Thank you very much for the great comment in regards to our service and facilities. I am sorry to learn about the weather, even though we have stable weather in April sometimes unpredictable typhoon is around. Once again, thank you for your stay at the FUSAKI BEACH RESORT HOTEL & VILLAS, We look forward to seeing you again in this coming autumn. Sincerely, General Manager, Hiroyuki Kaneko

Thank you for staying at the FUSAKI BEACH RESORT HOTEL & VILLAS. Thank you for the great comment about our facilities however, at the same time we are sorry to learn about your bed matless and the design of the bathroom. Your feed back is significantly important to us to make sure our guests satisfaction. Once again we thank you for your stay and comments we look forward to seeing you again. Sincerely, General Manager,  Hiroyuki Kaneko

Dear guests, Thank you very much for the great comment in regards to our service and facilities. We are pleased to hear that you enjoyed our resort. Once again, thank you for your stay at the FUSAKI BEACH RESORT HOTEL & VILLAS, We look forward to seeing you again. Sincerely, General Manager, Hiroyuki Kaneko

この度はフサキビーチリゾート ホテル＆ヴィラズをご利用いただき、誠にありがとうございます。 ご滞在につきましてお褒めのお言葉をいただきスタッフ一同大変うれしく思っております。 託児ルームも備えた石垣島最大級のプールエリア、約２０００点のアイテムが揃うショップや、大浴場、スパ、インドアプールなど、約１ｋｍのビーチ沿いに広がる多様な施設で皆さまをお迎えいたします。 この度はご投稿いただき、ありがとうございました。 また是非当リゾートにてお会いできるのを楽しみにしております。 フサキビーチリゾート ホテル＆ヴィラズ 総支配人　金子　宏之

Dear Guest, Thank you for your generous review of our hotel. Splash Park is very popular with children. Indoor pool and Bath and Suna just opened in April this year. We are very pleased to hear that you enjoyed it. And glad that you enjoyed the buffet. Furthermore, we hope to serve you again in the future.

Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, General Manager, FUSAKI BEACH RESORT

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Kazumi Shiota, General manager, FUSAKI BEACH RESORT

We appreciated for your staying with us. We glad that you liked a nice view the pool and bay beyond. However, it was unfortunate weather because of the typhoon. We apologize for any inconvenience that most of facilities were forced to closed. We are looking forward to seeing you next opportunity. We appreciated for your comments. Sincerely yours, Kazumi Shiota General Manager Fusaki Resort Village

We appreciated for your staying with us. We apologize the inconvenience we have caused. Our hotel has some multiple laundry in various places. However, one of the place has only one set. It was might be the most close your room. We apologize that. We should have been explan you more specific. I’d like to use your coment as a reference. We are looking forward to seeing you next opportunity. Thank you for your comments. Sincerely yours, Kazumi Shiota General Manager Fusaki Resort Village

Thank you for staying at Fusaki Resort Village. Please accept my deepest apologies for the discomfort you had experienced at the reception. Although the hotel was crowded at the time, we should have been more alert and accommodating with the sense of hospitality. I am very sorry. Proper guidance was given to the staff members so a similar situation will not happen in the future. I also apologize that the food was not satisfying. We will review the menu for a better dining experience. Regrettably, we cannot change what has already happened but we will be working hard to provide a more comfortable stay for our guests. Thank you for your valuable input, and we hope you will consider our hotel for your stay again when your future travel brings you back to Ishigaki area. Sincerely, Kazumi Shiota, General Manager, Fusaki Resort Village

We appreciated for your staying with us. We appreciate also that you liked a new pool. The new BAR will reopen after renovating in June/2018. We hope you enjoy it. For breakfast buffet, we offer a daily about 50 kinds of menu such as local cuisine, Japanese food and western food. In addition, you can take a cup of coffee to go. After breakfast, please enjoy it at the beach or your room. We are looking forward to seeing you next opportunity. We appreciated for your comments. Sincerely yours, Kazumi Shiota General Manager Fusaki Resort Village