It is a lovely old country house. I like the ghost that lives there.
Shannon
2024 年 5 月に 1 泊滞在
8/10 (良い)
Alison
家族旅行
2024 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful place. Beds were terrible.
Alison
2024 年 5 月に 2 泊滞在
6/10 (普通)
tara
家族旅行
2024 年 4 月 28 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Our room was rather dirty with mold and dust everywhere.
The bed was lumpy.
The fixtures on the wall were old and falling apart.The light in the bathroom leaked water all night and day.
There were no measures taken too sound proof any part of the room. I heard everything our fellow guests were doing the entire trip - doors banging, people arguing ect. . Resulting in bad sleep.
The two TV didn't work and neither did the remotes.
You have to book for a swim and use of the facilities. Quite odd.
Also we were charged twice for our stay.
The grounds were beautiful and the staff were lovely and friendly. The woman behind the desk in particular was very nice and she made our trip.
We liked that the hotel was dog friendly. The breakfast was nice.
Would we be back, no however I can see why it might appeal to some.
tara
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
james
2024 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
james
2024 年 3 月に 1 泊滞在
4/10 (不満)
ANDREW
2024 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス
Wouldn't rush back
Hotel has some beautiful common areas including a lovely bar with open fireplace that crated a lovely and sociable atmosphere. The snooker room is a bonus also but was always occupied during our stay.
The room was disappointing however. The bed was really small and very uncomfortable and the room far smaller than it looks on the pictures. There was a lovely selection of teas and coffees but the mugs weren't clean and dusty both inside and out.
The fire alarm went off at 2.30am during our stay also - obviously not the hotel's fault though so no blame cast there.
ANDREW
2024 年 2 月に 1 泊滞在
8/10 (良い)
Morven
2024 年 2 月 11 日
Morven
2024 年 2 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2024 年 2 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Poor Customer Service at Thainstone House
When I arrived they said they didn’t receive a booking for 3 people. However my confirmation from Hotels.com on my online account and by email confirmed I booked for 3 people.
We were made to feel it was our fault they did not know there was 3 people staying and that is why the sofa bed was not made up for the other family member in our party. The hotel blamed Expedia/Hotels.com. I was also accused by the general hotel manager who made a comment I had underpaid and made to feel it was my fault.
The second night the fire alarm went off at 2.30am which I understand can happen. It woke everyone in our party up. There was also no fire plan or evacuation procedure on the back of the room door.
When my relative went to the reception in early hours in the morning to the night porter they said it was set off by someone taking a shower and it was the steam. I did not get back to sleep until nearer 4am and check out was at 11am.
When checking out there was no verbal apology for the fire alarm being set off and a proper full explanation. A generic letter was put through the door but only after verbally complaining in the early hours of the morning. No apology for the inconvenience.
This stay was for a weekend trip for a family birthday. The staff made the stay in this hotel not enjoyable from start to finish. I have stayed in various hotels across the UK and abroad. This has to be one of the worst stays I have had in a hotel, very poor customer service overall.