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レオナルド ホテル インヴーネスの口コミ

4 out of 5
レオナルド ホテル インヴーネス

口コミ

7.8

良い

評価 10 - 1001 件の口コミ中 319 件が非常に良い" "
評価 8 - 1001 件の口コミ中 402 件が良い" "
評価 6 - 1001 件の口コミ中 155 件が普通" "
評価 4 - 1001 件の口コミ中 82 件が不満" "
評価 2 - 1001 件の口コミ中 43 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.6/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
車で行くと凄く良い
駅から遠く、また、ホテル周辺にも何も無いので、車でないと不便である。しかし、館内にはバー、レストランなど設備が整っており、快適に過ごせた。
2017 年 9 月に 1 泊滞在

2/10 (非常に不満)

Claudia

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Inkompetentes Personal
2024 年 5 月に 4 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Guest,Please contact us directely as I would love to hear more about your stay and discuss your comments further if you wish to do so.RegardsAnna Stankiewicz

6/10 (普通)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great staff and excellent service! However, the building needs a serious refresh and air conditioning and proper vent fans added in the bathrooms. Our room was hot and couldn’t open the window enough to cool it down due to a safety latch. Without proper venting in the bathroom, you had to keep the door closed to keep steam from setting off the smoke alarm, and it was hot and steamy. Another room set off the alarm at 2 AM, and the whole hotel got woken up and evacuated. Then, we had to stand out in the parking lot until the fire department came and confirmed it was a false alarm. Not good.
2024 年 5 月に 5 泊滞在

2/10 (非常に不満)

Anthony

家族旅行
気になった点 : スタッフとサービス
My daughter became ill the during our stay in Scotland, and because of that I had to extend our stay in Glasgow. I thought I had made a reservation for the following night at the Leonardo in Inverness. When I arrived I realized that I had accidentally reserved the night for my extended stay at the Leonardo in Glasgow. They did not have any rooms available and would not refund my cost for the 2 rooms I reserved. Considering I was dealing with a very stressful situation with my daughter's illness I would have expected a refund considering that I still stayed with a Leonardo property in Glasgow. I'm out of pocket $530 and I'm not happy.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Hotel quite dated on the outside, but clearly been done up inside! Room was small but clean, the only issue was the ventilation in the bathroom does not work and with 3 people having showers made the room a very sticky place to be especially with 25degree heat outside also! Can tell this hasn’t been working for a while either cause a couple areas of mould on the ceilings! Bit of white vinegar will help for future! Otherwise a nice stay!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Timothy

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
We based ourselves here as a group of 9 cyclists for the Loch Ness Etape. It was perfect for all our needs
2024 年 4 月に 2 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Timothy We would like to thank you for taking the time to write your feedback about your stay and we hope that we will welcome you back to Leonardo hotel soon.Thank youDuty manager

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lots of free on site parking available.
2024 年 4 月に 5 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 4 月 30 日)
Dear MichaelThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 (良い)

Alan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay well looked after
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Alan Thank you for taking the time to write your feedback. We appreciate the time you have taken to write us your feedback and hope we will welcome you back again at Leonardo Hotels Inverness.Thank youDuty Manager

6/10 (普通)

lynda

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
The staff on reception and in the bar grill. Where very helpful and lovely. The room 406 had vlean sheets and towels however the carpet had stains, sticky, not hoovered. Milk pots left on floor from previous guests. Windows dirty. Furnishings dirty and dusty. Walls could do with a redeesh. Bathroom floor dirty.
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear LyndaThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

4/10 (不満)

michelle

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Road into hotel full of potholes. Staff miserable, unfriendly and lucky if they even look up and acknowledge you. Pillows just awful and stained carpet in rooms. Way overpriced for the terrible service and well outdated room.
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Michelle Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

2/10 (非常に不満)

Daniel

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The noise in the room was unbearable. In a room beside the elevator and you would have thought the elevator was in the room! Didn’t get a wink of sleep all night. Very income bed also.
2024 年 4 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Guest,I do believe that was mentioned to me at reception. We would be m ore than happy to move your rooms if we would be informed about it at the time.Please contact us directly as we would like to discuss that further.Kind Regards

10/10 (非常に良い)

Barry

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice friendly hotel with good facilities and good parking
2024 年 3 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Barry,Thank you for your lovely review. We are glad that you had a pleasant stay and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 (非常に良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was excellent and the place was excellent too.
2024 年 3 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Chris,Thank you for taking time to leave your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

10/10 (非常に良い)

Sam

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
5 mins from city by bus very quiet area lovely staff and if you speak to Morgan at the bar tell her Jamie 25-26 feb said hi
2024 年 2 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Sam,Thank you for your lovely review. We hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

8/10 (良い)

Matthew

良かった点 : 清潔度、スタッフとサービス
A great and very convenient place to stay.
2024 年 2 月に 6 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Matthew Thank you for taking the time to write us your feedback. We hope that we will welcome you back soon.thank you

10/10 (非常に良い)

Michele

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice shirt break. Staff were all lovely and worked hard. Close to town and Tesco, KFC chippy and Chinese across road. Pool was good fun but can be busy.
2024 年 2 月に 1 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Michele Thank you for taking the time to write your feedback about your stay with us at Leonardo Hotel inverness. WE hope to see you soon.Thank you

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointing!
On a positive note the staff were very pleasant and welcoming. However , sadly the room was tired and wasn’t clean. Around the taps on the bath had pink slime and black mould around hand rail, clearly hadn’t been cleaned properly in a long time also black mould on ceiling. Bottom of the bathroom door is damaged. Tissue holder on the wall hanging off and empty. Carpet not hoovered - dropped white towel on floor when picked up was covered in black fluff and hair. Really wish we had taken photos .
2024 年 2 月に 1 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear GuestWe appreciate the tie it has take to write us your feedback. we will take on board the issues you have had and try work on it. We hope that we will welcome you back to the hotel.Thank you

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Clean and comfortable.
2024 年 2 月に 3 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear AnonymousThank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 (普通)

Alison

良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
average stay
shocking room on the 1st night, bathroom floor was in pieces and sharp, immediately complained, we were promised we could move next day (and offered reduction for 1st night), 2nd room much better. Breakfast was great, evening meals average, spa facilities ok, floor super slippy without shoes on. reception staff promised to sort refund 3 times over our 4 night stay finally managing before we checked out. wait staff, evening and breakfast were lovely
2024 年 2 月に 4 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Alison Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 (普通)

Georgia

2024 年 2 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Georgia,Thank you for taking time to leave your review. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 (良い)

Ian、Edinburgh

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel rooms, good value, and having the pool and spa facilities very helpful. Note that children will be in there.
2024 年 2 月に 1 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Ian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 (普通)

christine

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff were excellent, exceptional customer service from a young girl in the bar serving a wheelchair user- cleared the cluttered bar area of signs so the lady could see better. A service provider in the breakfast restaurant was lovely - think she was from Glasgow. Lovely young lass in the leisure centre, helpful and very chatty. On the downside as soon as you leave the ground floor it’s grubby, even my 7 yr old commented on the state of the bathroom door…… it was disintegrating from the bottom up!
2024 年 2 月に 1 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Christine Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

2/10 (非常に不満)

David

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was dirty and worn out. Carpets covered in clumps of hair that the cleaner would have seen. Either a dog stayed or they swept the dirt on the carpet into piles. Sheets had somebodys hairs in aswell so guessing not replaced after the last guest. Bed cushions covered in a dried something. Pool out of order. Ordered a pizza at the bar which was disgusting. Barely warm. Draught beer was flat. Enjoyed...leaving
2024 年 1 月に 1 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 2 月 17 日)
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Reception Team

10/10 (非常に良い)

John

2024 年 2 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear John,Thank you for your lovely review. We hope to welcome you back again very soon .Kind RegardsAnna Stankiewicz

10/10 (非常に良い)

paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good staff and hotel
2024 年 2 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Paul,Thank you for taking time leave your review. I am delighted to read that your stay was good and we hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

6/10 (普通)

Shaun

出張
良かった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Shaun,Thank you for your feedback. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

2/10 (非常に不満)

Kelly

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Kelly,Thank you for taking time to leave your feedback. I am sorry to see that your stay was disappointing. Please contact hotel directly would you wish to discuss your stay in more details.Once again we appreciate all reviews from our guests.Thank you and have a lovely day.Kind RegardsAnna Stankiewicz

8/10 (良い)

Ivan

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Ivan,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 (普通)

Stuart

2024 年 1 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Stuart,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 (普通)

Anne

2024 年 1 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Anne,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 (普通)

Craig

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Craig,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 (普通)

宿泊されたお客様

Comfortable bed, bathroom needs upgrade
Bed was comfortable. Wall to bathroom very thin. Receptionist agreed to 1 hour late checkout then phoned to see why we hadn't checked out. Breakfast was nice but sausages were low quality. I had silver 20 percent discount code receptionist very vague as to what to covered. If advertised as 3 star hotel would be pleased, struggles to meet 4 star rating
2024 年 1 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Guest,Thank you for taking time to leave your review. I am sorry to read that your stay was not satisfacionary.Would you wish to discuss your stay further please do not hesitate to contact me directely.Once again thank you for your feedbacka and we hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

8/10 (良い)

Raymond

2024 年 1 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Raymond,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 (普通)

Gill

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Staff and service very good. Bedroom and bathroom require serious freshening up. Showing its usage looking very tired.
2024 年 1 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Gill,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 (非常に良い)

Raymond

2024 年 1 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 (非常に良い)

Arbaz

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay
The hotel did not disappoint at all. Easily accessible, has wonderful staff, a perfect atmosphere, above-par cleanliness and super warm and comfortable rooms. Highly recommended to anyone who wants to spend some time in Inverness.
2023 年 12 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Arbaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

4/10 (不満)

Jolene

2024 年 1 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Jolene,Thank you for taking time to share your feedback. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 (良い)

Elaine V

2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
1 night stay
Friendly staff with easy check in. Wouldn’t allow my 20% silver membership discount on breakfast. Plenty of parking. Good for one night stay travelling through Scotland.
2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 (非常に良い)

Michelle

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Michelle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 (良い)

james

良かった点 : 清潔度
Close to city centre
Check in was busy so a bit slow small lift to second floor I asked for a quiet room but got the noisy window next to the busy duel carriageway the room was small but ok .the hotel is well placed for being near to city centre
2023 年 12 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Guest,Thank you for the review of our hotel! We hope to see you again very soon.Sincerely,Anna Stankiewicz

8/10 (良い)

John

2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear John,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

6/10 (普通)

Stewart

良かった点 : 清潔度、スタッフとサービス
Adequate hotel for Inverness stay
Adequate for an overnight stay. The hotel could do with a freshen up as it’s looking a bit tired. Staff were good and breakfast was plentiful. Plenty of free parking. Price is good for Inverness
2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Stewart,Thank you for taking time to leave your review. I am happy to read that you found our breakfast plentiful. We hope to welcome you back again in the future.Kind RegardsAnna Stankiewicz

8/10 (良い)

alison

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Check in was smooth and staff were lovely. Spa was nice. Dinner was poor and service was poor. Room was noisy with clanging pipes. It was cheap and had a spa so I can’t complain and would stay again for the price.
2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Alison,Thank you for taking time to leave yor review. I am happy to see that you found our staff lovely and at the same time I am sorry to read that service at dinner was dissapointing. I passed those comments to our food and beverage manager to look into it. Once again thank you for choosing Leonardo Hotel and we hope to welcome you back again very soon.Kind RegardsAnna Stankiewicz

4/10 (不満)

Gilbert Lee

出張
良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Gilbert Lee,Thank you for your review. We hope to welcome you back in the future.Kind RegardsAnna Stankiewicz

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend away
Nice clean and comfortable hotel. Staff very friendly
2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 (非常に良い)

david

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend in Inverness
Room clean. Staff helpful and efficient
2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

4/10 (不満)

Alice

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Needs a re-vamp
Room was very outdated, damage to the walls and ceiling, didn't feel clean. Bathroom was dirty.
2023 年 12 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Alice,Thank you for taking time to leave your review.I am sorry to read that standard of the room did not met your expectations. We apreaciate all the feedback and will make sure that your comments will be passed to relevant departments especially regading cleanliness of your bathrom. Once again thank you for choosing Leonardo hotel. Kind RegardsAnna StankiewiczFront Office Manager

10/10 (非常に良い)

radhika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz

10/10 (非常に良い)

Jana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front Office Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Anna Stankiewicz