2/10 (非常に不満)
Adrian
家族旅行, グループ旅行
2026 年 1 月 16 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Booked based on a 4-star rating, but the overall experience fell well short. The breakfast was a takeaway bag with a few basic items (buns, ham, cheese, apple, juice box), which felt cheap and did not align with the price or rating.
The room was functional but very plain. A fold-out bed placed on the floor and exterior corridors gave the property a budget, motel-style feel rather than that of a hotel.
The biggest issue was no hot water in the morning, with barely lukewarm water available. The reason given by the hotel was cold weather outside and full occupancy straining the system, but this should not affect guest comfort at this level.
Access and support were limited. Check-in is via an outdoor terminal, and attempts to use the live chat in the evening went unanswered, leaving no way to get help.
Overall, the property does not reflect what most travelers would expect from a 4-star listing. No refund or credit was offered by the hotel.
Adrian
2025 年 12 月に 1 泊滞在
