I have never cried upon entering a hotel room until this stay. The room was so incredibly dirty and smelly, and the door wouldn’t latch shut (no key was required to open or close it. I asked for a replacement room and was told there was no room. The manager on duty met me in the room and said it didn’t smell and that i could leave but would still have to pay for the night. We were staying with a team so was torn between suffering and removing my daughter from the group. As i was spending time searching for an alternative not too far away, 2 parents on our team must have been more threatening than me as 2 hours after i tried to switch rooms and was told nothing was available a mysterious room was found. Night and Day difference. The door to the room worked. It didn’t smell like mold and smoke. The walls were painted and not torn up. I think they must keep this room for people who book on Expedia?!? In any case NEVER stay there. Ever. While the manager did ultimately help, she didn’t help me at first and it was only after what i can only assume were some very strong words. If i could give this place negative stars i would (except for the gentleman who helps clean up the breakfast room - he was very kind).
Eileen Marie
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Mukhtiar
2024 年 5 月 10 日
Mukhtiar
2024 年 5 月に 2 泊滞在
8/10 (良い)
Carrol、Detroit
出張, 家族旅行
2024 年 5 月 8 日
良かった点 : 設備とサービス
The hostess when we arrived was very kind and helpful. The room was nice however the rug needed cleaning and the bathroom wall needed a touch up.,
Carrol
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Larissa
カップルで旅行
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk ladies were awesome!!! Did not catch their names but by far 11/10 stars