This 22-person property was advertised to have a beach, beach chairs, a boat dock, and a boat on Mullett Lake, which were pivotal in our decision to rent this property over others in Northern Michigan, particularly as we were organizing a special family weekend for my parents’ 80th birthday.
The total rental cost for the property was double that of osimilar homes in the area for a 3-night stay. I was required to pay over half of this amount upfront and the remaining half about 45 days before occupancy.
The property manager, Jill Feagan, did not call or text me that the beach, pontoon boat, and boat dock were not be available for use.
The unavailability of these amenities, as depicted in the VRBO listing, was devastating. We had our 22 family members traveling from Chicao, New York, Montana, Virgnia and Michigan.
Upon our arrival on Memorial Day weekend, there was no view, no boat and a mountain climb to the water. The boat dock was not in and covered the beach, making both unusable. The boat lift also blocked the view of the water from the lower deck and gazebo area and provided for unsightly pictures. The exterior facilities of the house were not ready and unusable. The patio furniture and fire pit furniture were locked up, and the gazebo and beach areas were inaccessible. After the furniture was brought out, we realized it was filthy, and only sat 6. Only half the games in the basement worked. The lawn was not cut. No shampoo or soap in bathrooms or showers. Run!