カップル用トリートメントルーム、ボディ トリートメント、ボディラップ、ボディスクラブ、フェイシャル トリートメント、マニキュアとペディキュア

アシエンダ ナ シャメナ イビサの口コミ

5 out of 5
アシエンダ ナ シャメナ イビサ
Na Xamena s/n, San Miguel, Sant Joan de Labritja, Ibiza

口コミ

8.8

非常に良い

評価 10 - 51 件の口コミ中 33 件が非常に良い" "
評価 8 - 51 件の口コミ中 9 件が良い" "
評価 6 - 51 件の口コミ中 3 件が普通" "
評価 4 - 51 件の口コミ中 4 件が不満" "
評価 2 - 51 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Kieran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

trudy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the nicest hotels I’ve stayed in, the setting, the views, and environment were wonderful. I was sad to leave, all the team were so kind and helpful making my stay even better. Thank you to everyone. I hope to return one day.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Otavia、London

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing. I loved. Staff was helpful. I recommend
2023 年 10 月に 4 泊滞在
Hacienda Na Xamena teamからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Otavia, We are happy to hear about your amazing stay with us, and that you have enjoyed our services and facilities. It has been a really big pleasure having you among us and being part of your holidays, filled our heart. Reading feedbacks like yours reminds us why we work so hard to reach our goals every day. We are looking forward to welcoming you very soon,Kindest regards from the white Ibiza,Gara MartinHacienda Na Xamena Team !!

10/10 (非常に良い)

alec

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is an exceptional property, an island of beauty, relaxation, luxury and mostly a laid back and chill atmosphere that is perfect for a get away. Nested on top of a hill overlooking a sea cliff, the surroundings is simply breathtaking. The property is stylish and decorated with taste, the rooms and suites are high end, everything is 5 star worthy here. One and probably only downside is mosquitos, so bring your repellent. Congrats to the owners of this place, the job done is impressive, granted that it is not a big hotel chain and it is nested in wild nature. We will be back for sure !
2023 年 9 月に 3 泊滞在
Guest Relations teamからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Alec,Thank you dearly for staying with us and for taking the time to share your experience.We are happy to know we succeed your expectations and that you appreciate every detail in our property.It has been a big pleasure having you among us. Being part of your holidays, filled our heart. Reading feedbacks like yours reminds us why we work so hard to reach our goals every day. We are looking forward to welcoming you very soon,Kindest regards from the white Ibiza,Hacienda Na Xamena Team3

10/10 (非常に良い)

Kieran

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel in an incredible setting for a relaxing and luxurious stay. The staff are some of the friendliest I’ve come across who take care of everything to make sure the stay is really special. The pool areas are amazing places to spend the day, very relaxing, plenty of space and amenities on hand. Really great stay
2023 年 9 月に 4 泊滞在
Hacienda Na Xamena teamからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Kieran, We are happy to hear about your amazing stay with us, and that you have enjoyed our services and facilities. It has been a really big pleasure having you among us and being part of your holidays, filled our heart. Reading feedbacks like yours reminds us why we work so hard to reach our goals every day. We are looking forward to welcoming you very soon,Kindest regards from the white Ibiza,Gara MartinHacienda Na Xamena Team !!!

8/10 (良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel and phenomenal views of the coast. Great service, everyone was super welcoming and friendly. The standard rooms have fantastic views but overlook the other rooms so it didn’t feel that private. The spa is super basic but the treatment was good. We went in September and there was always lots of free spots to sit and sunbathe. Sunset cocktails highly recommended. The main courses in Eden restaurant were all a bit strange but the sharing options, starters and desserts were excellent. The wine selection was also fantastic.
2023 年 9 月に 4 泊滞在
Hacienda Na Xamena teamからの返信 (投稿日 : 2023 年 10 月 8 日)
We are happy to hear about your amazing stay with us, and that you have enjoyed our services and facilities. It has been a really big pleasure having you among us and being part of your holidays, filled our heart. We are delighted to have surprised you with some of the dishes, desserts and wines from our Eden Restaurant.Reading feedbacks like yours reminds us why we work so hard to reach our goals every day. We are looking forward to welcoming you very soon,Kindest regards from the white Ibiza,Gara MartinHacienda Na Xamena Team !!

10/10 (非常に良い)

Andreas

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tolle Location, alles sehr geschmackvoll eingerichtet, Personal sehr freundlich und kompetent. Etwas übertrieben teuer..
2023 年 8 月に 1 泊滞在
Hacienda Na Xamena teamからの返信 (投稿日 : 2023 年 10 月 8 日)
Sehr geehrter Andréas,Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und dass Ihnen unser Service und unsere Einrichtungen gefallen haben. Es war uns ein Vergnügen, Sie bei uns zu haben und Teil Ihres Urlaubs zu sein. Rückmeldungen wie Ihre zu lesen, erinnert uns daran, warum wir jeden Tag so hart arbeiten, um unsere Ziele zu erreichen. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen,Mit herzlichen Grüßen aus dem weißen Ibiza,Gara MartinHacienda Na Xamena Team !!!

10/10 (非常に良い)

PAUL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ibiza stay
Lovely hotel, very quiet. Would recommend for couples wanting a relaxing stay.
2023 年 8 月に 6 泊滞在
Hacienda Na Xamena teamからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Paul,We are happy to hear about your amazing stay with us, and that you have enjoyed our services and facilities. It has been a really big pleasure having you among us and being part of your holidays, filled our heart. Reading feedbacks like yours reminds us why we work so hard to reach our goals every day. We are looking forward to welcoming you very soon,Kindest regards from the white Ibiza,Gara MartinHacienda Na Xamena Team !!!

6/10 (普通)

Gabriela

2023 年 8 月に 2 泊滞在
Hacienda Na Xamena teamからの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Gabriela,We are happy to hear about your amazing stay with us, and that you have enjoyed our services and facilities. It has been a really big pleasure having you among us and being part of your holidays, filled our heart. Reading feedbacks like yours reminds us why we work so hard to reach our goals every day. We are looking forward to welcoming you very soon,Kindest regards from the white Ibiza,Gara MartinHacienda Na Xamena Team !!!

10/10 (非常に良い)

Kaitlyn

2023 年 7 月に 4 泊滞在

10/10 (非常に良い)

Reed

2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

lisa-marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Edgar Luis

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Exceptional luxurious hotel in Ibiza, family friendly with too dinning. One of the best hotels I have stayed at.
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

William

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Michael

2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

Alex

家族旅行
Terrible stay for a family. Significantly over priced and very poor management. Don’t go!
2023 年 7 月に 5 泊滞在

8/10 (良い)

Carlo

2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Manuel

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 4 泊滞在

8/10 (良い)

Brodie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 5 泊滞在

10/10 (非常に良い)

Yelena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect hotel with gorgeous view
Amazing place … can’t wait to come back
Pool area
Room
Pool
Pool
2022 年 7 月に 3 泊滞在

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely gorgeous property! Staff were all 5 stars! Great experience! Will be back!
2022 年 6 月に 3 泊滞在

6/10 (普通)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bel emplacement mais un peu déçu …
Emplacement hyper sympa, et une vue incroyable, un bel hôtel dans une architecture hacienda très belle … Vue incroyable mais la chambre donnait sur les 5 jacuzzis des chambres juste en dessous ce qui gâche quand même un peu la vue, et l’arche du balcon amplifie les sons au point qu’on entend les discussions venant des jacuzzis comme si on y était … Pas génial Le personnel est plutôt sympa.
2021 年 10 月に 4 泊滞在

10/10 (非常に良い)

Nicola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A hidden gem - we can’t wait to return!
Beautiful setting, stunning views, amazing service and even better food!!
2021 年 9 月に 2 泊滞在

4/10 (不満)

David

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Very disappointing
Hotel way overpriced, lobby does not look like a 5 star hotel and service is not good
2021 年 8 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best
2021 年 6 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 9 月に 4 泊滞在
Irene M. Aranguren & Hacienda Na Xamena Teamからの返信 (投稿日 : 2019 年 9 月 24 日)
Dear Guest, Thank you very much for your trust and time, we love you enjoyed your holidays in our hacienda. Wishing to welcome you soon,

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful romantic place to stay, great spa as well.
2019 年 9 月に 4 泊滞在
Irene M. Aranguren & Hacienda Na Xamena Teamからの返信 (投稿日 : 2019 年 9 月 24 日)
Dear Guest, We are glad you enjoyed your experience with us, thank you for taking time to share with expedia community your opinion. We would be happy to welcome you in the future and propose a new wonderful stay. Best wishes,

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
Could be amazing, but....
Fabulous location, let down by poor service (mainly due to understaffing, rather than poor staff) and some cleanliness issues. The hotel charges 5 star prices for food, drink and accommodation, it needs to provide 5 star service to match but fails to do so.
2019 年 9 月に 3 泊滞在
Irene M. Aranguren & Hacienda Na Xamena,Teamからの返信 (投稿日 : 2019 年 9 月 24 日)
Dear Guest, Thank you very much for staying with us for your holidays, and thank you too for taking time to share your experience. Regret read your feeling about your experience, we will be happy to have more details should you wish to let us know further feedback@haciendanaxamena-ibiza.com and / or simple bestow more exhaustive information. Thank you for your time and trust, and we hope to have the opportunity to welcome you in the future and bestow the most perfect experience in our resort. I remain at your complete disposal for anything at all or simply to organize your new visit and stay, which we will welcome with great pleasure. Best wishes from Ibiza,

10/10 (非常に良い)

MEHDI

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2019 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is in a spectacular location, with breathtaking views of the sea and of a wonderful sunset everyday. The surrounding area is also beautiful, more pristine than other parts in Ibiza. Lots of coves and beaches around. The property is beautifully designed and decorated and very well kept and with many amenities. Rooms also have amazing views of the sea. Staff in hotel is all very young and nice, which is pleasant :), super helpful and available. We always got great suggestions and ideas.. You definitely need a car to move around. Santa Gertrudis is a 20 min drive. And Ibiza town and Sant Antonio both 30 min drive.
2019 年 8 月に 6 泊滞在
Irene M. Aranguren & Hacienda Na Xamena Teamからの返信 (投稿日 : 2019 年 9 月 24 日)
Dear Guest, Thank you very much for your stay and visit, and your trust in our Hacienda and for taking time to share with us your feedback, we are very grateful for it 😊 Know you found a wonderful place in our hacienda make us very happy, one of our goals is show to our guests the wild and nature Ibiza, thank you for appreciate and discover Ibiza's Soul. We would love to welcome you in the future for another magical holidays. Best wishes from Ibiza,

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Hotel davvero bello e in ottima posizione con vista mozzafiato da ogni ambiente. Il personale del ristorante e del bar decisamente non all’altezza
2019 年 8 月に 4 泊滞在
Irene M. Aranguren & Equipo Hacienda Na Xamena ❤からの返信 (投稿日 : 2019 年 8 月 30 日)
Grazie per il tuo soggiorno e la tua visita e per aver condiviso la tua esperienza con noi. Conoscerlo ci aiuta a migliorare ogni giorno e raggiungere il nostro obiettivo di offrire l'eccellenza in ogni modo e in ogni reparto. Siamo lieti di sapere che durante il vostro soggiorno potrete godervi l'Ibiza più naturale e paradisiaca di cui noi stessi siamo innamorati e desideriamo far scoprire ai nostri ospiti. D'altro canto, siamo molto dispiaciuti di leggere i tuoi sentimenti nei confronti del nostro servizio di catering e garantiamo di aver preso nota dei tuoi commenti e di essere trasmessi per migliorare e migliorare sempre. Ancora una volta, grazie per aver dedicato del tempo a condividere la tua esperienza e opinione con noi, sapendo che il feedback dei nostri ospiti è di grande importanza per continuare a migliorare giorno dopo giorno e saremo lieti di darti il ​​benvenuto in futuro e offrirti un soggiorno completamente meraviglioso. Sarebbe un onore per noi darvi il benvenuto di nuovo e mi piacerebbe gestire la prenotazione personalmente! Sentiti libero di scriverci. Sia io che l'intero team restiamo a vostra completa disposizione e ne approfittiamo per augurarvi un'estate molto felice,

8/10 (良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
Wonderful views
We stayed here to celebrate a milestone anniversary and must say that it was a wonderful experience overall. The location, scenery and ambience of the place is truly wonderful. A number of staff members were exceptional. However what makes a good hotel experience great is the attention to the personal details for each guest. The hotel was at 20% occupancy when we checked in. Having booked the hotel as a surprise for my husband I did inform the hotel before arriving that we would be celebrating our anniversary. On arrival we were not wished nor was there any mention of our anniversary during our stay in which we booked spa treatments and ate at the hotel restaurant. We have stayed at many other hotels in the past to celebrate previous milestone anniversaries, birthdays etc and have mostly had staff go the extra mile to make our stay that little bit extra special. This is particular true of most Middle Eastern hotels.
View from standard room balcony
Room with a view
2019 年 7 月に 3 泊滞在
Irene M. Aranguren&Hacienda Na Xamena, Ibiza Teamからの返信 (投稿日 : 2019 年 8 月 10 日)
Dear Guest, Thank you very much for taking time to share with us your experience. It is very nice to know that you enjoyed the resort and our services during your anniversary celebration. We take note about your feedback, and your mention of details. We are aware of the importance of details and we strive for perfection all the time, we can assure you. We look forward to welcome you back so that we can have the opportunity to earn your 10/10 review! We will improve on the mentioned points. In order for us to continuously keep improving we appreciate your review, thank you! We remain at your complete disposal, and we wish you a fabulous summer season!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 4 泊滞在
Irene M. Aranguren&Hacienda Na Xamena, Ibiza Teamからの返信 (投稿日 : 2019 年 8 月 10 日)
Dear Guest, Thank you for your stay and visit, and thank you for the great review of our resort. We are very happy you have enjoyed your experience with us and found great comfort and relaxation during your stay. Again, thank you for your visit and placing your trust with us. We look forward to seeing you soon again. I remain at your disposal for any further questions or reservations, With our best regards,

10/10 (非常に良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Chilled holiday
Views were spectacular , hotel was very clean with great service.
2019 年 7 月に 4 泊滞在
Irene M. Aranguren & La Hacienda Na Xamena, Ibizaからの返信 (投稿日 : 2019 年 7 月 26 日)
Dear Simon, Thank you very much for your visit and trust, we are very happy you enjoyed your stay with us. Thank you for your wonderful review, we will continue working hard to maintain our service's quality and get every of our guest get the same feeling than you. We would love to welcome you in the future, and take the chance to wish you an amazing summer. Best wishes from Ibiza,

10/10 (非常に良い)

Lorenzo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Location da Cartolina
Ho soggiornato 4 notti con la mia ragazza in questo fantastico posto, l'albergo si trova in un parco naturalistico in cima ad una collina che domina una piccola baia, la camera scelta era una suite hammam con bagno turco privato e una terrazza con una vista che definire pazzesca è riduttivo. La camera dispone di quasi ogni comfort ed è molto pulita. Altra nota di merito è il servizio offerto dal personale dell'albergo, di alto livello ed impeccabile , soprattutto per quanto riguarda le ragazze che curano i rapporti con gli ospiti(Gisela e Cassandre) preparate, professionali e soprattutto grandi conoscitrici dei migliori posti dell'isola, grazie a loro abbiamo organizzato una giornata su un motoscafo privato nella costa settentrionale davvero spettacolare. Gli spazi comuni sono ben curati ed arredati, il ristorante devo dire è adatto ai palati più fini(come il mio). Il segnale Wi-Fi dell'albergo è ottimo in tutte le aree dell'albergo Dovendo trovare delle piccole note negative direi che la colazione è organizzata piuttosto male, in uno spazio abbastanza piccolo e complessivamente non all'altezza delle altre eccellenze dell'hotel, altra nota negativa è l'eccessivo ricarico per le bevande alcoliche e non(sia al ristorante che in piscina).
2019 年 7 月に 4 泊滞在
Irene M. Aranguren&Hacienda Na Xamena, Ibiza Team❤からの返信 (投稿日 : 2019 年 7 月 26 日)
Gentile Lorenzo, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
2019 年 6 月に 3 泊滞在
Irene M. Aranguren&Hacienda Na Xamena, Ibiza Teamからの返信 (投稿日 : 2019 年 7 月 26 日)
Dear Guest, Thank you very much for your positive review, we love to know your stay with us was perfect. Wishing to see you in the future and a wonderful summer!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spectacular views and peaceful destination. The staff were incredible and the room was perfect
2019 年 6 月に 7 泊滞在
Irene M. Aranguren & Hacienda Na Xamena Teamからの返信 (投稿日 : 2019 年 7 月 4 日)
Dear guest, Thank you very much for kind words, we are very happy to know you have a wonderful time during your holidays in our resort. We will be glad to welcome you again in the future :) Best wishes,

4/10 (不満)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
We where there for 4 nights. Bathtub in the room is NOT private. People in the near rooms can see to your bathtub and there is no curtain to close to avoid it. We were told this is he way all the rooms are. So you see these nice images, when you sit in the bathtub, wave hello to your neighbors. DO NOT order The Fish of The Day for room service. It is not from that day. Felt sick because of it and puked all night. There is a little lamp near your room door with a small pillow. You have to turn it to the picture of the sheep if you don't want to cleaning lady to enter the room at the time they really shouldn't. This was not explained at any time but when we called to ask how to prevent this from happening again, If you take the spa and dinner, know that although they give you an hour for the massage, cascades and dinner, they do not RESERVE A TABLE FOR YOU. We had to go eat near the pool to enjoy the view. Nevertheless, the hotel still charged us for the dinner we did not have and refused to cancel it. They would have gotten that money as a tip but instead of that they let us leave with a very bad taste and ruined our vacation. I can not recommend this hotel. Beautiful place that is managed poorly.
2019 年 6 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing setting. Views were incredible. Food wasn’t great, but overall a good experience
2019 年 6 月に 2 泊滞在

10/10 (非常に良い)

philippe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 1 泊滞在
Irene M. Aranguren & Hacienda Na Xamena Teamからの返信 (投稿日 : 2019 年 7 月 4 日)
Thank you very much :) We would love to welcome you again in the future. Best wishes from Ibiza,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Didi
Amazing Lieu magic Un cadre de rêve Luxe
2019 年 5 月に 1 泊滞在
Irene M. Aranguren & Hacienda Na Xamena Teamからの返信 (投稿日 : 2019 年 6 月 3 日)
Chère Didi, Merci pour votre confiance et votre appréciation. Nous serons heureux de vous revoir :) Nos meilleurs voeux,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gut zum Entspannen
2018 年 10 月に 2 泊滞在
HaciendaNaXamenaからの返信 (投稿日 : 2018 年 11 月 29 日)
Dear Guest, Thank you for your stay and visit and thank you for taking the time to review your stay. We will be happy to welcome you again soon for a 5 star feedback this time around :) Wishing you an amazing day! Very Best, Victor & the Hacienda Na Xamena team <3

2/10 (非常に不満)

hannah、london

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Death trap
I stayed at the Hacienda having been to the hotel spa last year and being so impressed I thought I would treat myself on my last night in Ibiza for an over night stay with a spa the following day. I checked in and everything was fine until I came to use the jacuzzi bath in the room. As I was getting out of the bath I slipped and fractured my rib. The design of the bath is more like a sink bowl and having no hand rails, flat surfaces on the bottom of the bath or bath mats it is incredibly unsafe. A doctor had to be called out at €180 to give me pain relief in my room. I reported it to the Irina the manager. She came to the room and argued that this has never happened before and that it must have been my fault and not the responsablity of the hotel. Later after checking trip advisor I found someone else had made the same complaint. She was very rude, unapologetic and quite possibly the worst customer service manager I have came across in my life. I was made to feel like I was lying. The hotel after a lot of arguing offered to send a driver with my rent a car to the airport with me but unfortunately due to insurances reason this couldn't happen. I was unable to use the facilitys of the hotel and after everything I just wanted to get back to the uk. On my return I went to hospital in and now I’m in a situation that I am unable to work (I’m self employed) and over £400 out of pocket for what could be discribed as my worst experience with customer service ever.
2018 年 10 月に 1 泊滞在
HNXFakeFeedbackからの返信 (投稿日 : 2018 年 11 月 29 日)
Dear Guest, Thank you for your 1-night stay. This feedback is a complete misconstruction of the reality, and we will not attempt to reply further. Our colleagues from Trip Advisor have investigated and found your comment to be a lie, as we also believe it is. Indeed, the hotel is perfectly safe and sound, and has offered sublime experiences and will continue doing so in the foreseeable future. At your disposal, Kindly, Victor & the team.

10/10 (非常に良い)

Ale、buenos aires argentina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Las vistas son increíbles
Tranquilo Descansar es la consigna muchos beneficios en el spa y las cascadas son muy buenas
2018 年 9 月に 2 泊滞在
Silvia, Marketing & Communicationからの返信 (投稿日 : 2018 年 9 月 28 日)
Muchas gracias Ale por su amable comentario, Estamos encantados de saberle feliz del tiempo pasado a descansar en nuestro hotel y spa. Un sincero saludo por parte de todo el equipo de la Hacienda Na Xamena, Ibiza <3

10/10 (非常に良い)

Brodie、Toronto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful location. Breathtaking views. Peaceful atmosphere
2018 年 8 月に 3 泊滞在
Silvia, Marketing & Communicationからの返信 (投稿日 : 2018 年 9 月 5 日)
Thank you Brodie for your stay and for your lovely feedback, we are very happy that you have had a nice time in our resort and look forward to seeing you again! Warm Regards from the Hacienda Na Xamena Team <3

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Counting down until our return.
We were a little disappointed that the balcony of our room did not offer any privacy, but other than that we loved it and will definitely return in the near future!
2018 年 6 月に 1 泊滞在
Victor · Hacienda Na Xamena, Ibizaからの返信 (投稿日 : 2018 年 8 月 15 日)
Dear Guest, Thank you for your stay in our resort! :) We are happy to hear you had a pleasant time with us, and that you are thinking of returning in the near future. We take your feedback into account for the privacy and will definitely use it to improve on our future design. Thank you again, and thank you for the good vibes. :) Best wishes, Victor & the Hacienda Na Xamena team <3

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very friendly staff, amazing view, pools, view from the room. Hotel in a very exclusive environment, quiet and in the Mediterranean woods. AMAZING stay
2018 年 6 月に 1 泊滞在
Silvia, Marketing & Communicationからの返信 (投稿日 : 2018 年 6 月 28 日)
Dear Guest, Thank you very much for your lovely feedback, we are overjoyed to know you are fully satisfied of your stay in our beautiful resort. The North of Ibiza and the nature and calm of this little wonderful island are a real pleasure for those who know how to appreciate the world. It is for guests like you that we put so much energy and passion in what we do, your words are a real reward for us all. We all thank you for your visit and sincerely hope to welcome you again, with a big, big smile. With our Kindest Regards The Hacienda Na Xamena Team <3