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アパルトホテル トロピック ガーデンの口コミ

4 out of 5
アパルトホテル トロピック ガーデン
Pare Vicent Costa, 10, Santa Eulalia del Rio, Ibiza

口コミ

8.4

とても良い

評価 10 - 310 件の口コミ中 133 件が非常に良い" "
評価 8 - 310 件の口コミ中 119 件が良い" "
評価 6 - 310 件の口コミ中 49 件が普通" "
評価 4 - 310 件の口コミ中 4 件が不満" "
評価 2 - 310 件の口コミ中 5 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Johanna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Vriendelijk personeel, mooie kamers, sommige zelfs met eigen zwembad bij het balkon! Heerlijk en vers eten, veel animatie in verschillende talen. Al met al enorme aanrader, heerlijke vakantie gehad.
2024 年 5 月に 4 泊滞在
Tropic Garden Aparthotelからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Johanna,We’re thrilled by your glowing review of Tropic Garden. It’s wonderful to hear that you found our staff friendly, the rooms beautiful, and enjoyed the unique feature of having a pool on the balcony.We’re pleased you enjoyed the delicious, fresh food and our varied entertainment offerings. Creating a memorable holiday experience is our goal, and we’re glad we could achieve that for you.Thank you for highly recommending our hotel, and we look forward to welcoming you back for another wonderful stay.Best wishes, all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Anne

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tolle kleine Anlage, Zimmer gut eingerichtet mit allem was.man braucht. Pool vor allem für Kinder super. Personal.alle.sehr nett und aufmerksam. Auswahl beim Frühstück so la la aber ansonsten essen und trinken super.
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Johan Aymeric

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bon hôtel, chambre spacieuse et repas variés. Personnel très agréable. Je recommande.
2024 年 4 月に 5 泊滞在
Tropic Garden Aparthotelからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Johan, Many thanks for your fantastic review of Tropic Garden on Expedia! We're thrilled to hear that you found our hotel very good and that you enjoyed our spacious rooms and varied meals. Providing excellent service is our priority, and we're delighted that our staff made your stay pleasant. We appreciate your recommendation and look forward to welcoming you back soon! Best wishes, Vicens Fuster and all the team at Tropic Garden Aparthotel

6/10 (普通)

Bénédicte

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
L'hôtel est bien situé et très propre. Le personnel est très agréable. Par contre toute la soirée les portes des chambres claquent du fait des personnes qui ne retiennent pas la porte en rentrant dans leur chambre donc c'est assez bruyant. Il y'a beaucoup de choix pour le petit déjeuner mais en terme de qualité ça laisse à désirer. Le repas du soir est très cher lorsqu'on est pas en demie pension et clairement la qualité n'est pas au rendez-vous vu le tarif.
2024 年 4 月に 7 泊滞在
Tropic Garden Aparthotelからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Bénédicte, We appreciate your detailed feedback on your recent stay at Tropic Garden Aparthotel. It's wonderful to hear that you found our hotel well located and very clean, and that our staff made your stay pleasant. Providing a comfortable and clean environment is a priority for us, and we're glad you noticed. Regarding your concerns, we apologize for the inconvenience caused by the noise from room doors. We'll certainly look at addressing this issue to minimize any disturbances for our guests. We're also grateful for your feedback on the food served in the restaurant. We aim to serve good quality dishes for every meal and we will share your feedback with the kitchen team. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future. Best wishes, Ith Acitores and all the team at Tropic Garden Aparthotel

10/10 (非常に良い)

Agnieszka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

virginie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chambre spacieuse , en 2 parties avec chambre et coin « salon» qui sert de chambre pour les enfants . Personnel aimable même si personne ne Parle français .( alors qu’il y avait beaucoup de français dans la clientèle mais c’est quelque chose que nous avons pu constater sur toute l’île ) Hôtel propre , piscine agréable . Buffet très correct , varié, que ce soit au petit déjeuner ou au repas du soir, chacun y trouve son compte. Séjour en avril , pas trop de monde donc relativement calme.
2024 年 4 月に 3 泊滞在
Tropic Garden Aparthotelからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Virginie, Thank you for your glowing review of Tropic Garden on Expedia! We're thrilled to hear that you enjoyed your stay with us and found our hotel spacious, clean, and with friendly staff. It's fantastic to hear that you appreciated the variety and quality of our buffet offerings for both breakfast and evening meals. We're delighted that you found the hotel relatively quiet during your stay in April, allowing for a peaceful and enjoyable experience. We hope to have the opportunity to welcome you and your family back to Tropic Garden in the future! Best wishes, all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Niko

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Karl

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice resort, staff were so helpful, pools were great. Kids had a fantastic time. Nice little touches having water machines to re fill bottles etc. very happy
2024 年 4 月に 5 泊滞在
Tropic Garden Aparthotelからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Karl, Many thanks for your wonderful review of Tropic Garden on Expedia! We're thrilled to learn that you had a fantastic time at our resort and that our staff were helpful throughout your stay. Providing a memorable experience for our guests, especially the little ones, is something we strive for. It's fantastic to hear that you enjoyed the pools and appreciated the convenience of the water machines for refilling bottles. We're delighted that your kids had a great time too! We look forward to welcoming you and your family back for another enjoyable stay. Best wishes, All the team at Tropic Garden Aparthotel.

8/10 (良い)

Michal、Toronto

家族旅行
良かった点 : 清潔度、スタッフとサービス
Nice little family resort. Everything is geared towards kids. Our suite with a side sea view was very comfortable but the shower kept flooding the bathroom. The breakfast buffet was good but it ended too early. We had to rush to finish our meals by 10 am. Great pool and play areas for the kids. No beach nearby but there's a scenic trail along the coast. I wanted to do a workout at the gym but there was no equipment to work with. The dumbbells only went up to 5kg, the suspension trainer was missing one handle, the stability balls were deflated, and there were no strength training machines. There were a few cardio machines and light weights only, which were all in terrible condition. I guess nobody uses the gym. The all-inclusive felt like a bit of a trap. We didn't do it. The center of town is a 15 min walk away and there's lots of great restaurants. The beach is there and a marina too. You can connect to Ibiza town, Formentera, and other locations using the Santa Eulalia Ferry. We loved the boat rides and amazing views.
Thank you からの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Mr. Michal, We are very thankful for your review. We will though take note at your observations so we can then somehow improve for the future. Kind regards, Tropic Garden

6/10 (普通)

nahid

Hej Jeg opholdt sig i en uge, room service var meget dårlig sammenlignet med et fire-stjernet hotel.
2023 年 10 月に 7 泊滞在
Thank you からの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Nahid, Thank you very much for your review. We are sorry that you didn't have the expectations accomplished. We hope that you enjoyed though the other features from the hotel. Kind regards, Tropic Garden

8/10 (良い)

Alexis

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Un week end agréable
2023 年 10 月に 2 泊滞在
Thank you からの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Alexis, Thank you very much for your kind review.Kind regards, Tropic Garden

6/10 (普通)

Fiona

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
A lot of the staff were rude and unhelpful, except the outdoor pool bar staff.
2023 年 10 月に 3 泊滞在
Thank you からの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Fiona, We are sorry to hear about that. We hope that the rest of your stay was pleasent. Kind regards, Tropic Garden

10/10 (非常に良い)

Nadine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Waren anfang/mitte Oktober hier. Super für Familien. Es gibt viele Parkplätze an der Straße. Gute zentrale Lage für Ausflüge. Gute internationale Speisenauswahl. Sehr geräumige Zimmer. Auch beim Reisen mit Kindern und ausgeklappten Schlafsofa bleibt genügend Platz, da es zwei Räume sind. Sehr freundlichs Personal. Kennen schon einige Hotels in verschiedenen Inselteilen, hier würden wir wieder herkommen.
2023 年 10 月に 7 泊滞在
Dankeからの返信 (投稿日 : 2023 年 10 月 22 日)
Liebling Nadine, Vielen Dank für Ihren fantastischen Kommentar.Wir hoffen, Sie in Zukunft wieder im Tropic Garden zu sehen.Mit freundlichen Grüße,Tropic Garden

10/10 (非常に良い)

cornelia van

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Uitstekend hotel vriendelijk personeel. En schoon.
2023 年 10 月に 5 泊滞在
Thank you からの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Cornelia, Thank you very much for your kind review.Kind regards, Tropic Garden

10/10 (非常に良い)

Ana Mari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 4 泊滞在
Gracias por su comentarioからの返信 (投稿日 : 2023 年 10 月 22 日)
Querida Ana Mari, Gracias por su puntuación sobre el hotel. Es mas que bienvenida a nuestras instalaciones cuando quiera. Saludos Cordiales, Tropic Garden

8/10 (良い)

Lynne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic
Fabulous hotel,with lovely staff and an army of cleaners keeping the place spotless. Food was good & a good variety. The only criticism is the sun beds are very uncomfortable to lie on with a steel bar that sits at your lower back. The hotel also needs a designated smoking area. Unusual smoking at the main entrance.
2023 年 9 月に 7 泊滞在
Thank you からの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Lynne, Thank you very much for your kind review. We will take notice about the sundbeds.Kind regards, Tropic Garden

10/10 (非常に良い)

Paulina

2023 年 9 月に 3 泊滞在
Thank you からの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Paulina, Thank you very much for your kind review.Kind regards, Tropic Garden

10/10 (非常に良い)

Amado

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Buena estancia
2023 年 9 月に 4 泊滞在
Gracias por su comentarioからの返信 (投稿日 : 2023 年 9 月 23 日)
Estimado Sr. Amado, muchas gracias por tus recientes comentarios positivos. En nombre de la Dirección del Hotel así como de todo el equipo humano, le agradecemos la confianza depositada en nuestro establecimiento así como en nuestra marca Garden Hotels. Un saludo, Javier Llabrés y todo el equipo de Tropic Garden Aparthotel.

10/10 (非常に良い)

Julia

2023 年 9 月に 4 泊滞在
Muchas gracias por valorar su estanciaからの返信 (投稿日 : 2023 年 9 月 9 日)
Querida Julia, Muchas gracias por elegir nuestro Tropic Garden Aparthotel como su opción de alojamiento y por tomarse el tiempo de puntuar tan positivamente su experiencia.Esperamos verle de nuevo muy pronto, Atentamente, Javier Llabrés y todo el equipo Tropic Garden

6/10 (普通)

Caroline

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The stuff at the buffet was unfriendly. There wasn’t a big choice at the buffet, especially not at the breakfast
2023 年 8 月に 5 泊滞在
We thank you for your invaluable feedbackからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Caroline, First for all, thank you very much for your comment. We really appreciate the feedback from our guests because it helps us to keep improving. We love to pamper our guests and surprise them with the best of our smiles. We will communicate your comment to the head of the corresponding department as this is not our usual standard of service. We are sorry for any inconvenience caused. We are sorry that the variety of our restaurant food didn't fulfil your expectations. We commit to continue working our best in order to please our guests with international dishes for all palates.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Jürgen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 7 泊滞在
We thank you for your invaluable feedbackからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Jürgen, Thank you for choosing Tropic Garden Aparthotel for your vacation and thank you for taking the time to review your stay so positively. We look forward to seeing you again soon, Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

6/10 (普通)

Tim

2023 年 8 月に 6 泊滞在
We thank you for your invaluable feedbackからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Tim,Thank you for choosing Tropic Garden Aparthotel for your holidays and thank you for taking the time to rate your stay. We hope to see you again soon,Kind regards, Javier Llabrés and all the Tropic Garden Aparthotel team.

6/10 (普通)

Adriaan

カップルで旅行
The food at breakfast and dinner could be much better, lots was cold or the same
2023 年 8 月に 7 泊滞在
Thank you very much for your feedbackからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Adrian, Thank you very much for your feedback, we take note of it as the opinion of our guests is very important to us and helps us to constantly improve. Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

8/10 (良い)

Christina

2023 年 8 月に 14 泊滞在
We hope to see you soon.からの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Christina, Thank you for taking the time to leave a review of your stay at Tropic Garden Aparthotel.We hope to see you soon.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Katherine

2023 年 8 月に 4 泊滞在
We hope to see you soon.からの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Katherine,Thank you for taking the time to leave a review of your stay at Tropic Garden Aparthotel.We hope to see you soon.Best wishes, all the team at Tropic Garden.

10/10 (非常に良い)

Matteo

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Soggiorno perfetto
Bellissima struttura, molto pulita, camere spaziose con tutto il necessario, personale simpaticissimo pronto ad accogliere qualsiasi richiesta. Tutto perfetto
Vista dalla camera
2023 年 8 月に 2 泊滞在
Grazie mille per il suo gentile commento からの返信 (投稿日 : 2023 年 8 月 21 日)
Caro Matteo, Grazie mille per il suo gentile commento sul nostro hotel in generale e anche sul nostro staff. Trasmetteremo le sue parole al nostro team. Ci auguriamo di rivederla presto al Tropic. Cordiali saluti,Javier Llabrés e tutto il team dell'Hotel Tropic Garden

6/10 (普通)

Francisca

良かった点 : スタッフとサービス
2023 年 8 月に 3 泊滞在
Muchas gracias por valorar su estanciaからの返信 (投稿日 : 2023 年 8 月 21 日)
Estimada Francisca, Muchas gracias por su amable valoración en relación a su estancia reciente en el Tropic. Esperamos verle de nuevo muy pronto, Saludos cordiales, Javier Llabrés y todo el equipo del Aparthotel Tropic Garden.

6/10 (普通)

Jane

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Lovely family hotel.
2023 年 8 月に 4 泊滞在
Thank you very much for rating your stay.からの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Jane, Thank you very much for rating your stay. We look forward to seeing you again on another stay.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.Best regards,

8/10 (良い)

Ricardo

2023 年 8 月に 3 泊滞在
Muchas gracias por valorar su estanciaからの返信 (投稿日 : 2023 年 9 月 9 日)
Estimado Ricardo, Gracias por elegir Tropic Garden Aparthotel para sus vacaciones y gracias por tomarse el tiempo para hacer una valoración tan positiva sobre su estancia.Esperamos volver a verle pronto,Saludos cordiales, Javier Llabrés y todo el equipo de Tropic Garden Aparthotel.

8/10 (良い)

PABLO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Agradable estancia durante nuestra vaccoones
2023 年 8 月に 10 泊滞在
Apreciamos mucho sus amables palabras からの返信 (投稿日 : 2023 年 8 月 16 日)
Estimado Pablo, ¡Agradecemos sinceramente que comparta esta reseña sobre su estancia! Nos llena de satisfacción saber que su experiencia fue positiva durante sus vacaciones. Esperamos volver a verle pronto para que vuelva a disfrutar de nuestro hotel y servicios. Atentamente, Javier Llabrés y todo el equipo de Tropic Garden Aparthotel.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 7 泊滞在
Muchas gracias por valorar su estanciaからの返信 (投稿日 : 2023 年 8 月 16 日)
Estimado cliente, ¡Agradecemos sinceramente que comparte esta puntuación sobre su estancia! Nos llena de satisfacción saber que su experiencia fue grata en el hotel. Esperamos volver a verle pronto, Atentamente, Javier Llabrés y todo el equipo de Tropic Garden Aparthotel.

6/10 (普通)

Barbara、Dracut

グループ旅行
良かった点 : 清潔度
ADULTS DO NOT GO HERE! Only focused on kids... not adults at all! Food was good, rooms beautiful not a true all inclusive. Times with no food available. Rules to all inclusive changed depending onwhoyou asked.
Your opinion is very important to usからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Barbara, We wish to thank you for your review of your recent stay, we take our guests' feedback very seriously because we believe in continuous improvement towards excellence.As you indicate we are a family-friendly hotel and that does mean that many children stay at the hotel. There are adult-only areas and we do accommodate for types of holidaymakers. Thank you for your kind comment about our rooms and the food in our buffet restaurant, the truth is that the chefs are constantly innovating to satisfy the needs of the most demanding palates. We are surprised to read that our staff did not give you clear information about the all-inclusive at our hotel. We thank you for your comment so that we can be more prepared next time and give our guests more accurate information. We apologise if this has caused any misunderstanding. Once again, thank you for your visit. We hope you had a pleasant journey home and we will be more than happy to have you back. Kind regards, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Jean

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Excellent for children. Lots of activities to keep them busy during the day. Rooms were clean and comfortable. Great breakfast. Dinner had plenty of choice but sometimes a bit bland. Overall great time and would love to visit again.
2023 年 6 月に 7 泊滞在
Thank you very much for your positive feedbackからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Jean, Thank you very much for your positive feedback.On behalf of the Hotel Management as well as the entire team, we thank you for your trust placed in our establishment as well as with our Garden Hotels brand.It is lovely to read that you thought highly of our childrens entertainment.It is our intention to provide a bespoke service in a stunning environment so that our guests can still enjoy their vacation with fond memories after they have returned home again.We hope it won't be long before you return to our hotel.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

REINALDO

2023 年 6 月に 3 泊滞在
We look forward to seeing you againからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Reinaldo, Thank you very much for taking the time to rate your stay at the Tropic Garden so positively. We look forward to seeing you soon again, Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Marie Jose

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Prima hotel, aardig personeel. Prachtig zwembad, schone kamer, goed ontbijt. Leuke ligging vlakbij mooi zandstrand, boulevard en havenplaatsje. Mooie, goede restaurants in de buurt. Enige minpunt het buffet diner in de avond.
2023 年 6 月に 3 泊滞在
Tropic Garden Aparthotelからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Marie Jose,We are glad you chose to stay at our hotel and it is truly gratifying to know that you enjoyed your time here. We thank you for acknowledging the services rendered by our team, we're so happy to read you could make the most of the hotel's pool, and we're so pleased you enjoyed our comfortable and clean hotel rooms. Hygiene is so important to us in order for our guests to have the most relaxing holidays.Its also great to hear that you liked our privileged location close to some wonderful beaches.We are truly pleased that your stay was so satisfactory, and we hope to be able to welcome you back soon.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Vicki

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our stay was amazing! Lovely and clean, great food with a friendly atmosphere. We were within walking distance to the harbour.
2023 年 6 月に 7 泊滞在
We would be glad to welcome you back からの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Vicki, Your review is a great motivation for the team and it will help other travellers to make an informed choice for their accommodation in Ibiza.We are also happy that you valued so positively the location of the hotel.We're happy you also appreciated our delicious food options and liked our restaurant. We strive to offer top local and international dishes for everyone to enjoy.We would be glad to welcome you back in the near future.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

8/10 (良い)

PEDRO

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Las instalaciones están muy bien, un hotel excelente para vacaciones familiares , pero deben mejorar detalles , los baños , la limpieza de las habitaciones...aun así el personal es excelente tanto en recepción, en el bar de la piscina o los animadores y los espectáculos que organizan.
2023 年 6 月に 6 泊滞在
Muchas gracias por su amable reseña.からの返信 (投稿日 : 2023 年 7 月 4 日)
Estimado Pedro, Muchas gracias por su amable reseña. Nos alegra saber que nuestras instalaciones le parecieron excelentes. Agradecemos su reconocimiento a nuestro personal simpático y amable, trasladaremos sus elogios a los equipos.Por otro lado, nos sorprende su cometario acerca de la limpieza de las habitaciones. Nuestro personal de limpieza debe cumplir un protocolo detallado que es minuciosamente supervisado. De todas formas, revisaremos esos detalles que nos comenta ya que nuestro propósito es alcanzar la excelencia. Atentamente, Javier Llabrés y todo el equipo de Tropic Garden Aparthotel.

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice Family Hotel
This is our third time at this hotel. We couldn’t fault anything. Rooms were clean and functional. Food was of a high standard. Would recommend to anyone wanting to stay in Santa Eularia
2023 年 6 月に 7 泊滞在
It was a pleasure to welcome you back to our hotelからの返信 (投稿日 : 2023 年 6 月 26 日)
Dear Richard,Thank you very much for your positive feedback.On behalf of the Hotel Management as well as the entire team, we thank you for your trust placed in our establishment yet again as well as with our Garden Hotels brand.Thank you for your comments on our hotel's cleanliness. Good hygiene is crucial to us, and our cleaning team work hard to make our guests feel comfortable.We also think that we have a high level of gastronomy. Our versatile buffet offers Spanish specialities, regional and international delicacies, fresh fish, succulent meat, vegetables, and light tasty pasta dishes. Moreover, we have cooking shows and theme nights - all tailored to please the palate of each of our guests.Thank you in advance for recommending us to your contacts. Best wishes, Paula González and all the team at Tropic Garden Aparthotel.

6/10 (普通)

JOEL

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Good service but poor accommodation
Great service from cleaning and hospitality staff. Family friendly hotel but the room was in a state of disrepair and the A/C did not work for 2 days. Contacted the hotel for some compensation and none offered. Hotels.Com have offered some small credit which is welcome. If you need A/C and rooms that are in good condition I'd look elsewhere.
2023 年 6 月に 10 泊滞在
We thank you for your invaluable feedbackからの返信 (投稿日 : 2023 年 6 月 26 日)
Dear Joel,Thank you for choosing to spend your holidays abroad at our Tropic Garden Aparthotel. We are so pleased to hear you appreciate the service offered by our team. We regret that we could not meet your needs and requests in your recent visit to our Hotel. We can guarantee that our hotel staff will supervise that all your complaints are addressed and that everything will be in order during your next visit. We look forward to welcoming you back.Again, we thank you for your invaluable feedback.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

6/10 (普通)

Nicholas

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Ok for a family friendly holiday but hotel is dated, poor towel and safe policies and is more of a 3 star plus than four.
2023 年 6 月に 10 泊滞在
Javier Llabrés and all the team at Tropic Garden Aからの返信 (投稿日 : 2023 年 6 月 23 日)
Dear guest,Thank you for choosing Tropic Garden Aparthotel for your vacation. We are pleased to hear that you appreciated our standard of cleanliness. We invest a lot of time and effort in cleaning and maintaining our hotel rooms and facilities. We also train our team to provide the highest level of personalised service so that we can best accommodate every hotel guest.Thank you for taking the time to write a review. It is saddening to read and note that you were unhappy with some of our policies and we will note these for discussion. We hope you enjoyed the many things to do around the hotel. Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Paul-Bernd

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gerne immer wieder!
Hervorragender Service, nette Mitarbeiter, sehr saubere Anlage und Zimmer! Immer wieder gerne, Essen auch sehr gut!
2023 年 6 月に 3 泊滞在
Wir hoffen, Sie bald wieder zu sehenからの返信 (投稿日 : 2023 年 6 月 26 日)
Lieber Paul-Bernd,erlauben Sie uns bitte, Ihnen für Ihre wunderbare Bewertung zu danken.Ihre freundliche Anerkennung für den hervorragenden Service unserer Kollegen ist eine Wohltat für unsere Ohren. Es ist schön zu wissen, dass Sie der Meinung sind, dass unser Hotel Bestnoten verdient, und vielen Dank, dass Sie Ihre Anmerkungen mit anderen Reisenden teilen. Wir hoffen, Sie bald wieder zu sehen!Javier Llabrés und das gesamte Team vom Tropic Garden Aparthotel.

10/10 (非常に良い)

Jordanka

2023 年 6 月に 9 泊滞在
We hope to see you again in the future.からの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Jordanka, Thank you very much for taking the time to rate your stay at the Tropic Garden so positively. We hope to see you again in the future, Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

8/10 (良い)

Luisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muy bueno
El alojamiento fue muy bueno, el personal siempre atento y el entretenimiento para ninios super bueno
2023 年 6 月に 7 泊滞在
Apreciamos mucho sus amables palabras からの返信 (投稿日 : 2023 年 6 月 26 日)
Estimada Luisa, Gracias por el tiempo que ha dedicado a escribir esta amable reseña, se lo agradecemos mucho.Apreciamos mucho sus amables palabras sobre nuestro atento personal.También agradecemos sus amables referencias sobre nuestro programa de animación infantil, nuestro personal de animación se esfuerza al máximo para exceder las expectativas tanto de los adultos como las de los más pequeños. Será un placer verles de nuevo muy pronto.Atentamente, Javier Llabrés y todo el equipo de Tropic Garden Aparthotel.

10/10 (非常に良い)

Avelino M de

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente hotel! Limpíssimo, equipe super simpática! Quarto tamanho bom, área de lazer ótima, com uma piscina maravilhosa! Adorei minha estadia!
2023 年 5 月に 5 泊滞在
Esperamos voltar a ver-vos em breveからの返信 (投稿日 : 2023 年 6 月 26 日)
Caro Avelino,Muito obrigado pela sua fantástica avaliação.É um prazer saber que acha que o nosso hotel é excelente, obrigado por partilhar os seus comentários com outros viajantes sobre as nossas piscinas cristalinas bem conservadas. Ficamos muito contentes por saber que achou a nossa equipa simpática. Todas as equipas se esforçam constantemente por prestar o melhor serviço, pelo que ficará muito satisfeito com os seus comentários.A equipa de limpeza também ficará satisfeita por saber que o hotel está mais do que limpo. Esperamos voltar a ver-vos em breve!Sinceramente, Javier Llabrés e toda a equipa do Tropic Garden Aparthotel.

6/10 (普通)

Monique、Laren NH

2023 年 5 月に 4 泊滞在
We look forward to seeing you againからの返信 (投稿日 : 2023 年 6 月 26 日)
Dear Monique, Thank you very much for taking the time to review your stay at the Tropic Garden. Our desire is to achieve excellence, so please do not hesitate to contact us if you want to share with us what we could improve.Thank you for choosing the Tropic Garden hotel for your holidays in Ibiza.We sincerely hope to see you again,Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Sonja

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Top
Wunderbar!
Room #1339
2023 年 5 月に 3 泊滞在
Wir hoffen, Sie bald wieder zu sehenからの返信 (投稿日 : 2023 年 6 月 26 日)
Lieber Sonja, erlauben Sie uns bitte, Ihnen für Ihre wunderbare Bewertung zu danken. Es ist ein wirklich schönes Foto. Wir hoffen, Sie bald wieder zu sehen!Javier Llabrés und das gesamte Team vom Tropic Garden Aparthotel.

10/10 (非常に良い)

Petronella

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Schitterend hotel met geweldige gastvrouw Esmaralda. Ze regelt alles wat je vraagt, is erg meedenkend en klantvriendelijk. Een van de mooiste kamers gekregen, met eigen zwembad. Hier komen we zeker nog een keer terug.
2023 年 5 月に 5 泊滞在
Tropic Garden Aparthotel.からの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Petronella,We appreciate you taking the time to post a review on Expedia.Many thanks for your kind words for Esmeralda, she is delighted that you have mentioned her personally! We are pleased that she made your stay with us even more memorable.We greatly appreciate that you make special mention of the room. The private pool does make it a special place to stay.We are also flattered and honoured by your kind words about how clean you found the rooms and how well-maintained the hotel facilities were.We hope we will have the pleasure of welcoming you for a stay at our hotel again soon. Please do let me know if we can be of any assistance with a future reservation.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

10/10 (非常に良い)

Debra

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff are outstanding always helpful, so kind and approachable, it was nice to see the senior management around who were also very friendly.
2023 年 5 月に 5 泊滞在
Tropic Garden Aparthotel.からの返信 (投稿日 : 2023 年 5 月 19 日)
Dear guest,Thank you for taking the time to write your kind review we really appreciate it!Our staff take great interest in our guests to ensure that they are having a pleasant stay with us. We are very proud of them and it is always pleasing to receive such kind feedback as yours. We are thrilled that you found them to be helpful and caring. We shall ensure that all of your kind comments and praises are passed on to the team.We're glad you thought our establishment was beautiful and clean. We believe clean facilities are important for our guests to be able to have the most relaxing holidays.We would like to thank you once again for your kind review and will be most delighted to welcome you back to one of our hotels soon.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

8/10 (良い)

Jasmine

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Det var ett fint och lyxigt hotell. Dock så fanns vissa saker som drog ned utseendet överlag, t.ex. gammal mikro i rummet och sprickor i väggar och tak i badrummet. Men var ett rent, stort och fint hotell, personalen var vänliga. Gymmet var liten och lite trist och allt extra kostade pengar (t.ex. handdukar att ha vid poolen). Så blir lätt dyrare än vad man tänkt sig.
2023 年 5 月に 2 泊滞在
Thank you for your reviewからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear Jasmine,Thank you for your review. The opinion of our guests is very important to us. It is particularly great to read that you thought our facilities were clean. Hygiene is extremely important at our hotel for the safety of our guests and staff.We are pleased to read that you found our staff friendly - all the teams consistently strive to provide the highest standards so they will be very happy with your comments.We will review the comments made about the condition of the room. It is very important to us that our guests feel at home and every little detail counts. Regarding your comments regarding some of the prices, we are sorry to hear that you felt that they were not reasonable. We take your feedback to improve as much as possible in the future.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.

6/10 (普通)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The positive: Very comfortable bed, clean, and great location. Convenient to market and beach. A little far from public transportation but still manageable. The not so good: All inclusive didn't feel that way because the advertised hours of operation for the restaurant/cafeteria were not correct and we missed out due to making plans around these hours. Food also was not all that tasty. Amenties were unavailable. Jacuzzi was broken, ALL of the equipment was broken in the gym and looks like it has been for years. Television worked only once in awhile. Apartment had dishes, pots and pans and guests are required to wash but you had to buy dishsoap and cloth at the market. All and all just "ok"
2023 年 5 月に 2 泊滞在
Tropic Garden Aparthotelからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear Susan,Thank you for choosing Tropic Graden for you vacation. We are very happy to know that you had a relaxing holiday with us and that our extremely comfy beds have helped you to relax and enjoy your getaway to Ibiza.Secondly, we are so pleased you found the hotel to be clean. Hygiene is very important to us because we want our guests to have the most relaxing holidays.We are also happy that you valued so positively the location of the hotel.We are disappointed to learn that the open times of our restaurant were not what you were previously told. We would like to hear where you received the wrong information so we can correct it.We are sorry that the variety of our restaurant food didn't fulfil your expectations. We commit to continue working our best in order to please our guests with and international dishes for all palates.We appreciate you taking the time to provide us with such sincere feedback about your stay, and we are very sorry to hear that we did not meet your expectations with the facilities. It is very important for all our team members to know our guests' opinions because that helps us improve the quality of the hotel and ensure that your next stay with us is fully satisfactory.Thank you again for your feedback.Best wishes, Javier Llabrés and all the team at Tropic Garden Aparthotel.