2 か所のバー / ラウンジ

シェラトン ハイデラバード ホテルの口コミ

5 out of 5
シェラトン ハイデラバード ホテル
115/1 Nanakramguda, Financial District, Hyderabad, Hyderabad, TG

口コミ

8.8

非常に良い

評価 10 - 121 件の口コミ中 77 件が非常に良い" "
評価 8 - 121 件の口コミ中 29 件が良い" "
評価 6 - 121 件の口コミ中 6 件が普通" "
評価 4 - 121 件の口コミ中 4 件が不満" "
評価 2 - 121 件の口コミ中 5 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Seiichi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great!
2024 年 1 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
1ベッドルームタイプへアップグレード?されましたが、設備面からしたらダウングレードだったような感じです。
2021 年 9 月に 4 泊滞在
Pranay Verdiaからの返信 (投稿日 : 2021 年 9 月 23 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

8/10 (良い)

Yoshihiko

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2019 年 4 月に 1 泊滞在
Vikasからの返信 (投稿日 : 2019 年 5 月 17 日)
Dear Guest, Thank you for sharing your experience with us. We are delighted to read that you enjoyed our services. We would be excited to have you again. Regards, Vikas Sharma. General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 2 泊滞在
Vikas Sharmaからの返信 (投稿日 : 2019 年 1 月 5 日)
Dear Guest, Greetings! Namaste! Thank you for taking time to review your experience at the Sheraton Hyderabad Hotel and for your appreciation of our overall product and services. Your feedback is very important to us and we are delighted to know that you had a comfortable stay with us. We truly value your continued patronage and look forward to welcoming you very soon. Best Regards, Vikas Sharma General Manager

6/10 (普通)

BHUPENDRA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Suhas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, good dining options…enjoyed my stay.
2024 年 3 月に 2 泊滞在
Sheraton Hyderabad Hotel からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, Thank you for taking the time to leave us a review. We continuously work towards creating incredible experiences for our guests.We want to thank you for letting us know how impressed you were with our hospitality. We are grateful for your support and look forward to your next visit. For updates please follow us on Instagram @sheratonhyderabad. Kind Regards,Sheraton Hyderabad Hotel

10/10 (非常に良い)

Smita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Sheraton Hyderabad Hotel からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, Thank you for taking the time to leave us a review. We continuously work towards creating incredible experiences for our guests.We want to thank you for letting us know how impressed you were with our hospitality. We are grateful for your support and look forward to your next visit. For updates please follow us on Instagram @sheratonhyderabad. Kind Regards,Sheraton Hyderabad Hotel

10/10 (非常に良い)

Smita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Sheraton Hyderabad Hotel からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, Thank you for taking the time to leave us a review. We continuously work towards creating incredible experiences for our guests.We want to thank you for letting us know how impressed you were with our hospitality. We are grateful for your support and look forward to your next visit. For updates please follow us on Instagram @sheratonhyderabad. Kind Regards,Sheraton Hyderabad Hotel

10/10 (非常に良い)

Pradhyumna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
⭐⭐⭐⭐⭐ Our stay at this place was exceptional! The proximity to the consulate made it incredibly convenient, just a short walk or drive away. During our 3-night stay, we were impressed by the continuous refill of water bottles and the impeccable room service. The dining experience at Zega was delightful, especially the lamb chops, Massam curry, and the Cohito cocktail. The spa's stone massage service was truly rejuvenating, and the well-maintained pool provided a refreshing retreat. Breakfast for three days and a lunch at the Feast at Sheraton showcased a fantastic array of Indian and international options, ensuring a satisfying culinary experience throughout our stay. Highly recommended!
2024 年 3 月に 3 泊滞在
Sheraton Hyderabad Hotel からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, Thank you for taking the time to leave us a review. We continuously work towards creating incredible experiences for our guests.We want to thank you for letting us know how impressed you were with our hospitality. We are grateful for your support and look forward to your next visit. For updates please follow us on Instagram @sheratonhyderabad. Kind Regards,Sheraton Hyderabad Hotel

10/10 (非常に良い)

Douglas

2024 年 3 月に 6 泊滞在
Sheraton Hyderabad Hotel からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest, Thank you for taking the time to leave us a review. We continuously work towards creating incredible experiences for our guests.We want to thank you for letting us know how impressed you were with our hospitality. We are grateful for your support and look forward to your next visit. For updates please follow us on Instagram @sheratonhyderabad. Kind Regards,Sheraton Hyderabad Hotel

10/10 (非常に良い)

lynda

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Stay
Great short stay will sure stay here again when i return to Hyderabad
2024 年 2 月に 1 泊滞在

8/10 (良い)

Nils-Erik

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Clare

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had an amazing time at this hotel. The staff are so kind and attentive. They learn quickly what you like and out do themselves with bringing you what you like. They are very kind and genuine. The food was really delicious and safe. They have high standards. The water is purified to ISO standard and left in glass bottles in your room every day. I was concerned about getting India belly, however, at the Hyderabad Sheraton, we realized we were safe and could eat the raw fruit and anything. We discovered Dosas… so delicious. I highly recommend this hotel.
2023 年 12 月に 4 泊滞在

2/10 (非常に不満)

Caleb David

出張
気になった点 : 清潔度、スタッフとサービス
Tiny cockroaches in the room, beds and washroom, laundries exchanged with other guests, poor service at the breakfast place - often one table is allocated to multiple people.

10/10 (非常に良い)

Gaurav、Redmond

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Vennela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and great place to stay
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

SANJAY

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

anitha

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good place with friendly staff
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

sateesh

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent Service and friendly staff.
2023 年 7 月に 9 泊滞在

8/10 (良い)

Yatin

2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Bhupali

2023 年 6 月に 3 泊滞在

2/10 (非常に不満)

Pradeep

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
good place
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Sanjay

2023 年 6 月に 1 泊滞在

8/10 (良い)

harishanthan、carmel

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good place, service is not fast enough.
2023 年 5 月に 9 泊滞在

10/10 (非常に良い)

Tasha

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great stay at Sheraton, the food was good and the property and rooms are in good conditions.
2023 年 5 月に 2 泊滞在

4/10 (不満)

Srivatsa

良かった点 : スタッフとサービス
気になった点 : 設備とサービス
very expensive for amenities and food quality
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Claude

2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Nagarjun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2023 年 2 月に 6 泊滞在

10/10 (非常に良い)

Abdifatah

2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

Prabhakar

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 6 泊滞在

8/10 (良い)

Krishnam Raju

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 3 泊滞在

10/10 (非常に良い)

Kiran Kumar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Decent Stay
Decent and Comfortable Stay. Staff is very friendly.
2022 年 6 月に 1 泊滞在
Pranay Verdiaからの返信 (投稿日 : 2022 年 6 月 28 日)
Dear Kiran, Thank you for sharing your valuable feedback. We are very pleased to learn how much you have enjoyed your experience with us. I would like to thank you for letting us know how impressed you were with the services you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad. Regards, Pranay Verdia Cluster General Manager

10/10 (非常に良い)

Sanjay

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay !
2 day stay. Very convenient & efficient. Only had breakfast which had an amazing choice.
2022 年 6 月に 2 泊滞在
Pranay Verdiaからの返信 (投稿日 : 2022 年 6 月 14 日)
Dear Sanjay, Thank you very much for such a great review. We continuously work to create good experiences for our guests I would like to thank you for letting us know how impressed you were with our hospitality and the dining. I We are grateful for your support and look forward to your next visit. Regards, Pranay Verdia Cluster General Manager

2/10 (非常に不満)

Aditya

2022 年 5 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
This review is not about Sheraton but the staff at the front desk. Sheraton is great place to stay that meets the international standards set forth by the brand. Unfortunately the check in staff was VERY RUDE with my aunt. I understand policies can't be changed or accommodated but there is a tone that you choose when discussing that with your customers which they have clearly failed at. They did ask them to leave the premises and find another hotel. While not only being considerate that we had senior citizens among with us. Such type of professionalism and horrible customer service was the first time I had experienced at the Sheraton. I have been staying at the Sheraton Hotels for the past 20 plus years and I have never been greeted in such a manner. If they can fix that the rest of it was a great experience. Hoping that management will take a look at and fix it.
2022 年 4 月に 1 泊滞在
Team, The Sheraton Hyderabad Hotelからの返信 (投稿日 : 2022 年 4 月 28 日)
Dear Guest, Thank you for bringing this to our attention. My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory, please accept my heartfelt apology. All of us at Sheraton Hyderabad endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression. We do recognize that at times we make mistakes, it is important that we learn from these mistakes in order to continuously improve. Please share your contact to further discuss this. We are thankful and grateful for your patronage, and hope that we have assured you that our commitment to fulfill your every need during your stay with us is true and earnest. We eagerly look forward to welcoming you back. Warm Regards,

6/10 (普通)

Mitesh Chetan

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Stay was ok. Staff response is very slow
2022 年 3 月に 2 泊滞在
Team, The Sheraton Hyderabad Hotelからの返信 (投稿日 : 2022 年 4 月 28 日)
Dear Mitesh, Thank you for giving us the opportunity to serve you and for bringing this issue to our attention. I understand your frustration. Customer care is amongst our highest priorities and we will work with our team to prevent another experience like this from happening in the future. Please share with us your contact details, so that we can learn more about your experience. Thank you again for your honesty and the opportunity to improve our hotel! We eagerly look forward to welcoming you back. Warm Regards, Team, The Sheraton Hyderabad Hotel

10/10 (非常に良い)

Madhusmita

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent guest service
2021 年 12 月に 1 泊滞在
Pranay Verdia からの返信 (投稿日 : 2022 年 1 月 25 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

10/10 (非常に良い)

BRS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
VERY PLEASANT, GOOD AND NICE EXPERIENCE
2021 年 12 月に 1 泊滞在
Pranayからの返信 (投稿日 : 2021 年 12 月 20 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

10/10 (非常に良い)

Venu

2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Raman

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property to stay in 👍
2021 年 11 月に 1 泊滞在
Pranay Verdiaからの返信 (投稿日 : 2021 年 11 月 26 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

10/10 (非常に良い)

Rambabu

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome experience
Wonderful experience staying in this hotel. This is my second long stay in this hotel. everything is perfect. People, food, cleanliness, hospitality.
2021 年 11 月に 4 泊滞在
Pranay Verdia からの返信 (投稿日 : 2021 年 11 月 25 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

6/10 (普通)

ABDIKANI

良かった点 : 清潔度
some staff
2021 年 10 月に 1 泊滞在
Pranay Verdia からの返信 (投稿日 : 2021 年 11 月 8 日)
Dear Guest, Thank you for sharing your feedback with us. We deeply regret the experience you faced in regard to your visit to the hotel. We apologize for not being able to meet your expectations with the hospitality provided, this should not have happened. Rest assured, your message has been conveyed to the concerned department to look into the matter and help resolve the issues at hand so we can continuously create a better experience for our guests. Best Regards, Pranay Verdia General Manager

2/10 (非常に不満)

ABDIKANI

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Bed
2021 年 10 月に 1 泊滞在
Pranay Verdia からの返信 (投稿日 : 2021 年 11 月 8 日)
Dear Guest, Thank you for sharing your feedback with us. We deeply regret the experience you faced in regard to your visit to the hotel. We apologize for not being able to meet your expectations with the hospitality provided, this should not have happened. Rest assured, your message has been conveyed with the concerned department to look into the matter and help resolve the issues at hand so we can continuously create better experience for our guests. Best Regards, Pranay Verdia General Manager

2/10 (非常に不満)

IMTIAZ

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Staff and service
2021 年 10 月に 4 泊滞在
Pranay Verdia からの返信 (投稿日 : 2021 年 11 月 1 日)
Dear Guest, Thank you for choosing to stay with us and giving us the opportunity to serve you. My team and I are deeply concerned that your overall experience at the hotel was less than satisfactory – please accept my heartfelt apology. All of us at Sheraton Hyderabad endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive, and timely. It pains us greatly to have even one guest leave the hotel with anything less than a positive impression. We do recognize that at times we make mistakes - it is important that we learn from these mistakes in order to continuously improve. We are thankful and grateful for your patronage and hope that we have assured you that our commitment to fulfilling your every need during your stay with us is true and earnest. We eagerly look forward to welcoming you back. Warm Regards, Pranay Verdia General Manager

10/10 (非常に良い)

B Preety

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome stay
2021 年 10 月に 4 泊滞在
Pranay Verdia からの返信 (投稿日 : 2021 年 10 月 8 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

10/10 (非常に良い)

Mohamed

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect ambience and clean rooms. The staffs were very supportive to feedback. My parents had a wonderful time at Sheraton.
2021 年 9 月に 3 泊滞在
Pranay Verdia からの返信 (投稿日 : 2021 年 10 月 7 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

10/10 (非常に良い)

Sairam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2021 年 9 月に 1 泊滞在
Pranay Verdiaからの返信 (投稿日 : 2021 年 10 月 7 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

8/10 (良い)

jyoti

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall its good, The buffet dinner is expensive.
2021 年 9 月に 2 泊滞在
Pranay Verdia からの返信 (投稿日 : 2021 年 9 月 23 日)
Dear Guest, Thank you for sharing your valuable feedback. We are very pleased to learn how much you enjoyed your experience with us and I would like to thank you for letting us know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I shall surely pass on the compliments to the entire team. We are grateful for your support and look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Regards, Pranay Verdia General Manager

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Zega restaurant and chef Benjamin was was very courteous and all other staff were very kind Must visit this hotel restaurant for authentic Asian fusion cuisine
2021 年 8 月に 3 泊滞在
Pranay Verdia からの返信 (投稿日 : 2021 年 8 月 20 日)
Dear Guest, Namaste! Thank you for sharing your feedback on Expedia. We are happy that Chef Benjamin from Zega ensured your experience was pleasant and memorable. At the Sheraton Hyderabad Hotel, we strive for excellence and spare no effort to ensure our guests receive nothing but the best and we are glad the team was able to deliver on your expectations. We look forward to your next visit to Sheraton Hyderabad, one of the finest 5-star hotels in Gachibowli. Best regards, Pranay Verdia General Manager