屋外プール、サンラウンジャー
利用可能日を確認

ITC カカティヤ ラグジュアリー コレクション ホテル ハイデラバードの口コミ

5 out of 5
ITC カカティヤ ラグジュアリー コレクション ホテル ハイデラバード
6 -3 -1187, Begumpet, Hyderabad, Andhra Pradesh

口コミ

8.4

とても良い

評価 10 - 215 件の口コミ中 113 件が非常に良い" "
評価 8 - 215 件の口コミ中 58 件が良い" "
評価 6 - 215 件の口コミ中 18 件が普通" "
評価 4 - 215 件の口コミ中 16 件が不満" "
評価 2 - 215 件の口コミ中 10 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

seijl、nagoya,japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
セルフウォシュレットにお気をつけください
インド料理を出すレストランが3つ入っていて、食事に力を入れているホテルです。ホテルは大通りに面していますが、往来が激しいので散歩する環境ではありません。徒歩3分くらいのビル4階にスーパーsparがあります。 部屋は特に浴室に古さが目立ちますが、広いしそれなりに落ち着きます。ただ、セルフのウォシュレットの水圧が強いので負傷しないように気をつけてください。
2017 年 11 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
安定したサービスと、インドでは貴重なことに、 徒歩圏にスーパー（SPAR）あり
安定したサービスと、インドでは貴重なことに、徒歩圏にスーパー（SPAR）があります。 ハイデラバードではここ以外は宿泊したことがないですが、コスパはいいとも思います。
2017 年 11 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thier sercie is quote comfortable as usual
It is quite convinent to get to SPAR (HYPERMARKET) in India Their service is quite comfortable.
2017 年 9 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location and serive
Hositapilty and their serive still remain unchaged good when I stayed before. I will stay in next business trip
2017 年 6 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
コンセルジェが最高
コンセルジェが最高でした。 ビジネス利用で、車手配合をホテル経由だと高いので コンセルジェが諸々他の手段でやってくれました。 ただ、早朝のアザーンが慣れないとつらいです。

10/10 (非常に良い)

ysugi117128

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
文化を感じる素敵な設えです。
イギリス文化を十分に感じる素敵な設えと礼儀正しいスタッフの皆さんが好印象です。部屋も食事も申し分ありません。スパのトイレが故障やクローゼットの立て付け不良といった少々のアラはありますが総じて快適です。

8/10 (良い)

NAOHARU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
優雅で快適なホテル
・エントランスからの佇まいが素晴らしい ・受付の対応が丁寧

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Jayaraman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Namaste!Thank you for choosing ITC Kakatiya, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Jayaraman

2024 年 4 月に 3 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,Namaste!Thank you for choosing ITC Kakatiya, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Joshua

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great!
2024 年 3 月に 6 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Prem KUmar

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Excellent Experience.
2024 年 2 月に 3 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Gurudas、ISELIN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s an excellent property
2024 年 2 月に 3 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

pawan、brooklyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

8/10 (良い)

Sudhir

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

8/10 (良い)

Rajan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay at kakatiya
Stay was good, Breakfast very good. Room was clean and comfortable. Hot shower awesome. What is missing is Self Service Laundry. I hate to give my clothes to someone else to wash. rajans
2023 年 12 月に 3 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

4/10 (不満)

Prashant

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Totally disappointing stay
It is horrible to know a group like ITC maintains this hotel. What hotels.com showed did not reflect at all when we approached the hotel. Although it is a old property, it could have been maintained in a decent condition but on the contrary the warmish is missing with scratches on wooden surfaces. Room was dusty. TV and remote were old fashioned. ITC has a brand value and the staff was courteous but selling a stay around 8000-9000 is not worth at all. We have stayed at so many ITC hotels and hence we chose this property in expectation of a treat but it became an flop show. It will hard to believe ITC now.
2023 年 12 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

4/10 (不満)

Siva Sruthi

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Very old and dusty . Needs lots of maintenance and cleaning for the rooms
2023 年 12 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great 4 days.
Great location, quiet, super friendly and competent staff, three excellent restaurants and an amazing breakfast. Wish they had a few more English channels on the TV.
2023 年 12 月に 4 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

2/10 (非常に不満)

Ram

出張, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rooms are very very dirty. It all looks like Government run business. Room was not ready when I tried to check in. Honestly we have to book another hotel and move out. Still paid this hotel. Front office employees were nicer. But they can not change hotel. Its Old. Rusted. Not completed Blackout windows. I did not liked at all. Staff was good.
2023 年 11 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We sincerely apologize for the reported inconvenience caused to you during your visit at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Hotel
The interior design is really nice. Good restaurant for meal & nice staff!
2023 年 11 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Mohamed Abdul Khadeer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was quite happy with all facilities at the hotel
2023 年 10 月に 6 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Guest,Namaste!It was a pleasure to have you at ITC Kakatiya. Thank you so much for sharing your review with us and your warm words of appreciation.It is wonderful to know that you enjoyed the comfortable experience that we offer here through our personalized service.Looking forward to welcome you back soon and we thank you for choosing one of ITC Hotel’s LEED Platinum certified property.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

venkat

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nice - excellent Dining Options
2023 年 10 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 (良い)

Sebastien

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good customer service
2023 年 9 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 27 日)
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Tajdar

2023 年 9 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

4/10 (不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Not worthy of a 4 star
The hotel is clearly engaged in false marketing by not disclosing its ongoing renovation on popular booking platforms like Hotels.com or MMT. I used to be a loyal guest at ITC Kakatiya, but their consistently poor service, both during check-in and in the restaurant, made me lose interest. Hoping for a better experience, I decided to give them another chance, but it only got worse. The check-in process was abysmal, with me initially being placed in a room that had clearly been used, complete with stained linens and dirty cutlery. Getting them to change my room was a struggle, and the alternative room wasn't any better, with stains on the carpet and a bathroom door that wouldn't budge without effort. To add to the disappointment, the construction noise persisted until as late as 8:30 pm every day. Despite my complaints and attempts to contact the Front Office Manager, Gopi, they showed no responsiveness or willingness to address the issues. This is far from what one would expect from a supposed four-star hotel, and it has lost its charm entirely. I strongly discourage anyone from considering this property
2023 年 9 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback on online review.We sincerely apologize for the reported inconvenience caused to you during your stay at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Marcus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quality rooms with great service
2023 年 8 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

sooriya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent stay experience
2023 年 8 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 (良い)

Manoj

2023 年 7 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

Venkatesh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great luxury property in Hyderabad, excellent staff, superb rooms and amenities. Will come back every single time.
2023 年 5 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 (良い)

Piotr

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
It's nice...but :)
All would be really good if only the hotel staff did not choose to start cleaning rooms close to mine at 4 AM for THREE consecutive nights although I asked to not do that maybe? I mean that's a bit too much.
2023 年 4 月に 5 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback on online review.We sincerely apologize for the reported inconvenience caused to you during your stay at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

2/10 (非常に不満)

Prashant

2023 年 4 月に 4 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

6/10 (普通)

Martin

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 3 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 3 月 30 日)
Dear Mr. MartinThank you for your star rating.We appreciate your support and look forward to welcoming you back again soon.Best regards.Responsibly yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

10/10 (非常に良い)

Gurudas、ISELIN

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's very convenience and customer service is phenomenal.
2023 年 2 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 2 月 22 日)
Dear Guest, Thank you for rating us positively and kind words of appreciation.We really appreciate your support and look forward to welcoming you back again soon.Best regards.Responsibly Yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Disappointing stay - rooms need a remodel
Sad to say that this hotel is past its prime. The lobby and restaurants are nice/well run. The rooms are another story - the moldy/musty scent is inescapable. If you look further into reviews this has been an ongoing problem other guests have complained about. Run down floors/furniture/bathroom. In general the staff are very nice and accommodating but it’s not worth it to stay at this hotel. The pool area is not kept up at all and looks like it’s from an abandoned building. The breakfast and fitness areas have too many mosquitoes flying around. At the front desk I heard another guest complaining about the mosquitoes in their room. I hope ITC will remodel this property in the future and fix these issues.
2023 年 1 月に 7 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 1 月 18 日)
Dear Guest, Thank you for your valuable feedback.We have noted your concerns pertaining to room maintenance, pool upkeep and pest, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused.. You have my assurance of corrective action for improvement. We are also planning for upgradation of the rooms shortly.Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same.We value your patronage and look forward to your continued support. Best regards.Yours Responsibly,Ashutosh ChhibbaGeneral ManagerITC Kakatiya

4/10 (不満)

Rana

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
My biggest concerns: 1. I saw a group of men sleeping in the hallway because they could not fit into their room. Just shows poor management by the hotel. Made me feel unsafe. 2. At 9.00 am I got a call asking if I was checking out that day. Something I have never experienced at another 5 star hotel. It almost assumed that I do not know when to checkout also did not respect my privacy. 3. Found a cockroach in a bathroom. I was so turned off by this property that would never stay there again.
Ashutosh Chhibbbaからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Mr. Rana,Thank you for your valuable feedback.We have noted your concerns pertaining to front office associates, hallway disturbance and pests, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement. Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same..We sincerely hope that you will provide us another opportunity to restore your confidence. We value your patronage and look forward to your continued support. Best regards.Responsibly yoursAshutosh ChhibbaGeneral Manager, ITC Kakatiya

10/10 (非常に良い)

SRINIVAS

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 12 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 12 月 19 日)
Dear Mr. Srinivas Thank you for your positive rating .We really appreciate the support and look forward to welcoming you back again soon.Best regards.Responsibly yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

4/10 (不満)

Debasish、Muscat

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Old property. Sholud have been maitained much better.
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 12 月 9 日)
Dear Mr. Debasish, Thank you for your valuable feedback.We have noted your concern pertaining to maintenance, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused .You have my assurance of corrective action for improvement as we are planning for the product up gradation soon.We value your patronage and look forward to your continued support.Best regards.Ashutosh ChhibbaGeneral Manager, ITC Kakatiya.

6/10 (普通)

Imran

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
1. The buffet breakfast service can be quite appalling. This is due to no cutlery, no serviates, no sauces and no salt and pepper at tables. The situation gets even worse when they’re about to hit the 10.30 am closure times and they literally wipeout every single items including butter, jams, bread, maple syrup and honey off the serving shelves even though they are guests still dining. Just to get coffee, you have to ask multiple times to different wait staff. Same is the case with simple stuff as drinking water. 2. For some very odd reason, this is perhaps the only hotel in the world that you are not allowed to be ‘Do Not Disturb’. We had arrived and next day we wanted to explore the surrounds but did not have the energy to secure valuables like jewellery, tablets etc so had put a Do Not Disturb sign active. Interestingly, at about 9 pm , three men decide to knock on our room to check on us. I was in awe. For god sake, it’s 9 pm and three strangers knocking on my door. I am like “hey what’s the fuss about!” 3. Swimming pool is of no use. I do not understand why even am I paying for a package that includes the swimming pool service where there is almost not enough water with all mosquitoes and dry leaves floating around. Eww why even is the swimming pool there I wonder. Bottom line is shocking and disgusting service.
2022 年 11 月に 6 泊滞在

10/10 (非常に良い)

Gagandeep

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Centrally located. Very clean, excellent food
2022 年 10 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 10 月 21 日)
Dear Guest,Thank you for rating us positively and kind words of appreciation.We really appreciate your support and look forward to welcoming you back again soon.Best regards.Responsibly yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

10/10 (非常に良い)

Rama

2022 年 10 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 (非常に良い)

anoop

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cleanliness and amenities are the basics for a person to feel comfortable which we received.
2022 年 9 月に 3 泊滞在
.からの返信 (投稿日 : 2022 年 10 月 3 日)
Dear Guest, Thank you for rating us positively and kind words of appreciation. We look forward to welcoming you back again soon. Warm Regards. Ashutosh Chhibba General Manager - ITC Kakatiya

2/10 (非常に不満)

bhaskar

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Service was terrible at best. No staff greets guests. Rooms were awful, carpets dirty and couches infested with cockroaches.
2022 年 7 月に 6 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 8 月 11 日)
Dear Guest, Thank you for your valuable feedback. We have noted your concern pertaining to associate services and greetings, room carpet and pests, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement .Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same. We appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

2/10 (非常に不満)

lavakumar

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The expedia booked $ amount does not match with the final check out. There are many mis communications ; snacks kept inside the room also charged and it was never communicated to occupants. My 6 year kid breakfast supposed to be included in the service but it was a bad service and they could nit offer the break fast to kid. I never going to refer to anyone to this property.
2022 年 7 月に 4 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 8 月 4 日)
Dear Guest, Thank you for your valuable feedback. We have noted your concern pertaining to room transaction, minibar and breakfast, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement in the areas of concern. We value your patronage and look forward to your continued support. Best regards. Ashutosh Chhibba General Manager, ITC Kakatiya

10/10 (非常に良い)

Niraj

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2022 年 7 月に 2 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 8 月 1 日)
Dear Guest, Thank you for rating us positively and kind words of appreciation. We look forward to welcoming you back again soon. Warm Regards. Ashutosh Chhibba General Manager - ITC Kakatiya

8/10 (良い)

Srujay

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Bathtub in our room had no proper drainage so water was clogging both nights, other than that the rooms are very old and need to be renovated for a more modern feel. rest no issues ! lovely staff food excellent.
2022 年 7 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 7 月 29 日)
Dear Guest, We thank you for your valuable feedback. We have noted your concern pertaining to water clogging and rooms, which lead to an unsavory experience and without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that corrective action has been implemented to address the areas of concern and enhance our services. We value your patronage and look forward to your continued support. Responsibly yours, Ashutosh Chhibba General Manager, ITC Kakaktiya

8/10 (良い)

Padmavathi、Jersey City

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service at the hotel was outstanding including dining services. However, the room was bit dated and bathroom fittings like shower base are old/broken.
2022 年 7 月に 3 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 7 月 25 日)
Dear Guest, Thank you for rating us positively. We regret for the inconvenience caused to you during your recent stay with us. We wish to inform you that we have included these bathroom fixtures in our upcoming product upgradation. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

8/10 (良い)

Subbarao

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Goff hotel
2022 年 7 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 7 月 22 日)
Dear Guest, Thank you for rating us positively. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

10/10 (非常に良い)

Vishnu Vijay

2022 年 6 月に 1 泊滞在
Ashutosh Chhibbaからの返信 (投稿日 : 2022 年 7 月 4 日)
Dear Guest, We thank you for rating us positively.. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya