The check-in formalities took really long, close to 30 mins. On entering the room, I wanted to make myself some coffee, that's when we realized that the coffee machine, or the water kettle was not working, the complimentary bottles of water were not cold, it's summer and that's one of the basic things, it's disappointing when a 5* rated property has such bad service. Later in the evening after a good swim at the pool (the pool was the best part, well maintained, neat and clean) we asked for the Sauna or the Jacuzzi, the care-taker there informed us that both of these are not working, both in the men's and the women's section, that was again a huge turnoff, we had a small session of steam bath and then returned to our rooms. The room felt really good but as soon as we entered the bathroom, it turned out to be a disaster, the shower was not a Rain Shower as mentioned on the website, we would still be okay with it but it was in a really bad shape, half of the pores weren't working making the water stream really sharp and it pricked like needles. The bathroom floor near the mirror was in a very bad shape with the wooden floor chapped out and it was covered with a bath mat. When we complained about it, we were told that the resort is under renovation, but it's not an accepted reason as they were still charging a premium rate, later the housekeeping in-charge agreed to change our room. Thanks to the change in the room, the later part of the stay turned out to be much better.
