4/10 (不満)
meriem
家族旅行
2025 年 8 月 15 日
気になった点 : 清潔度、スタッフとサービス
We were told since the first day that the cleaning consists of : cleaning the bathroom, doing the beds and vacuuming the floor. Nothing was done but the beds.
We complained three times and the first time was said to me that it wasn’t okay and they will notify the cleaning lady. But nothing was done that day either. The other complaints we were laughed at and not taken seriously.
They were arrogant and didn’t want to do anything and would tell all the time the manager is not here but will be notified. They never notify their manager and I never received his call.
They were gaslighting me and laughing at our faces and told me that they didn’t have the time for this. It was simply disgraceful. We will never go back there for the horrible customer service. I have never felt humiliated like this in a foreign country before.
meriem
2025 年 8 月に 4 泊滞在
