施設内の設備

ケープ コッダー リゾート アンド スパの口コミ

3 out of 5

口コミ

7.6

良い

評価 10 - 1008 件の口コミ中 385 件が非常に良い" "
評価 8 - 1008 件の口コミ中 260 件が良い" "
評価 6 - 1008 件の口コミ中 157 件が普通" "
評価 4 - 1008 件の口コミ中 116 件が不満" "
評価 2 - 1008 件の口コミ中 90 件が非常に不満" "

7.4/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

2/10 (非常に不満)

Magdalene

家族旅行
Absolutely not worth the money. They only have 4 slides and you have to be over 48 inches, even though 2 of their slides are extremely small. The hot tub is warm at best and if a kid goes near it they blow the whistle. Definitely will not go back. Do not waste your money.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Erika

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The room had a strong smell of dust and old, but the lady who helped us during the check-in was very friendly,
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Erika, we sincerely regret any inconvenience you may have experienced during your stay. It seems you encountered some issues with the room freshness. We're thrilled to inform you that exciting improvements are currently underway, thanks to a significant renovation project.Our goal is to enhance and renew our guests' experiences to create an unparalleled stay. Also, we're extremely glad to hear that our team member provided a warm welcome upon your arrival. Your words will surely boost her spirits. We hope to have the opportunity to impress you with our improvements in the future.

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect. Will make sure to return
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Matthew, thank you for your wonderful feedback at the Cape Codder Resort & Spa. We are thrilled to hear that everything was perfect during your stay. We're also excited to share that we're currently enhancing our facilities for an even better guest experience. Your future visits will witness these remarkable transformations. Looking forward to welcoming you back soon.

6/10 (普通)

Dennis

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
Room door sticking and difficult to close from outside of room. Lack of info: Climate control use/settings Not enough places to dry swimsuits Better information about pool/restaurant Need menus in room Post hours of gazebo cafe Water pressure in bedroom shower, poor No pen/paper in room No choice of inside or outside view at check-in Online check in did not transfer to hotel front desk
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Dennis, we appreciate your feedback and recognize how the points you've highlighted could enhance the guest experience. We apologize for any inconveniences you faced with the door, climate control, and water pressure, along with your desire for more amenities in the room.Exciting changes are currently underway at the resort. Our new ownership injects tremendous enthusiasm and vision into a massive renovation project, which promises to elevate every aspect of our guest experience. These enhancements will include a high degree of attention to bathroom facilities, room amenities, and clear, comprehensive information about our in-house facilities.As for your reservations at the check-in and the lack of outdoor views, we take note of your feedback. It's part of the improvements we aim to implement to ensure a smooth check-in process in the future.Rest assured, we're proud of our plans and eagerly anticipate the moment our guests can enjoy the top-notch comforts infused into Cape Codder Resort & Spa. We hope to have the chance to welcome you back to experience all the upgrades firsthand.

4/10 (不満)

Dunia

気になった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Dunia, it sounds like your experience wasn't up to expectation, and we regret any discomfort you may have experienced. We're eager to share that our property is amidst a transformative renovation, including some exciting improvements and attractions which encapsulate our vision for the future. These changes are being implemented with dedication and thoughtfulness for an enhanced guest experience. We look forward to sharing our new environment and hope you'll consider us for your next stay.

10/10 (非常に良い)

Krystin

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Check in went very easy quick smooth women who worked at the front desk were beyond nice friendly very helpful the
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Krystin, it's a delight to know your check-in process at Cape Codder Resort was seamless and our front desk colleagues were supportive and friendly. We eagerly anticipate the opportunity to welcome you back!

4/10 (不満)

Yakairy

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The property is not in really good conditions
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Yakairy, it's regrettable to hear that your experience fell short of expectations. We understand that the current state of the property isn't perfect. Exciting times are ahead, though! We are in the midst of a substantial transformation with a 22 million renovation and being under new ownership. It’s thrilling for us to envision the excellent experiences and comfort that await for all our guests soon. We hope you give us the opportunity to welcome you back in the future to see all the positive enhancements.

4/10 (不満)

Kaylee

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Broken vending machine, overpriced food, limited options, stained bathrooms, cheap waitresses who take the meal vouchers for themselves, late movie
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Kaylee, we genuinely appreciate your feedback. We're so sorry to hear about the issues you faced during your stay, notably with the facilities and experiences you mentioned. We assure you, the concerns you've raised are certainly not representative of the experience we aim to offer our valued guests.Excitingly, we're currently undergoing a major renovation, with a significant investment focused on enhancing all aspects of our resort and providing a better and more satisfying experience. We hope you'll consider a future visit to truly experience the transformation and improvements we envision for our resort.

4/10 (不満)

ana clara ferreira

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed in a room where it was very dusty, the air conditioning didn't work and the toilet was loose
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Ana Clara, we're sorry to hear you had some challenges with your room condition. We appreciate your understanding during this period of exciting transformations. We are currently in the process of a significant renovation endeavor that aims to elevate the guest experience to new levels. We're rather enthusiastic about our future plans, which we believe will rectify the type of concerns you've shared here. We value your feedback and look forward to demonstrating our commitment to improvement during your next stay.

10/10 (非常に良い)

gretchen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the rooms with waterpark view. They were very spacious, nice decor, and not loud even though we were right next to the entrance to the water park.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Gretchen, we're thrilled you enjoyed your stay at Cape Codder Resort & Spa, particularly the spacious rooms with waterpark views. We understand your appreciation for a peaceful environment despite the close proximity to the water park. Your compliments on our decor are greatly appreciated. We're excited for our ongoing renovation and we eagerly look forward to sharing those improvements with you on your next visit!

10/10 (非常に良い)

lois

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Lois, it's delightful to see your satisfaction with Cape Codder Resort & Spa, particularly during our transformative phase. We're driven by the promise of evolution and are invigorated by our plans for the future. The unfolding 22 million renovation is a testament to our commitment to continually improving and providing an even more superior experience for our valued guests. We eagerly anticipate welcoming you back to experience the elevated comfort and excitement our new and improved spaces will offer.

4/10 (不満)

Jack

ペット同伴の旅行, 家族旅行
They are undergoing a major multi-million dollar renovation and becoming a “Margaritaville” property. Having said that the value for the money paid wasn’t even close. For around $250 a night, the reduced hours for their water park (3-9 during the week) which wasn’t clear when booking the property, no fitted sheets on their mattresses, scrapers and paint falling off furniture, dirty hallways, leaking fridge, and generally more like a motel for $70-$120 in value, don’t stay here. This was a return trip for us (went there in 2021) and it’s gone so far downhill it’s laughable. They should close their doors until the renovation is complete. Save your money, stay at a nearby hotel instead and perhaps then pay the $50 per person to use the water park
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Jack, we appreciate and value your feedback from your recent visit, and we acknowledge there were challenges encountered. We promise that improvements will cater to the points you highlighted, aiming to exceed guest expectations substantially. We genuinely believe your next visit will provide a more refreshing and satisfying experience that better reflects the value for the price. We appreciate your patience and understanding during this time of growth and change.

2/10 (非常に不満)

Nadiuska

気になった点 : 清潔度
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 25 日)
Nadiuska, we regret to hear that your experience didn't meet your expectations. We understand it can be challenging during renovation periods and we're genuinely sorry for any inconvenience caused. We're delighted to let you know, though, that we are in the midst of an exciting transformation. Our new ownership is truly investing in the future with a 22 million renovation underway. We're really excited about the changes coming and hope you consider giving us another chance once our enhancements are completed. We're confident you will enjoy the improvements to our resort and spa.

2/10 (非常に不満)

alexis

The facility is very nice which makes it even more disappointing about our experience here. We booked this hotel for my 5yr sons birthday specifically for the water park. During booking there was no mention of the water parks new hours. So we checked in around 7:30pm knowing the park closes at 8 thinking it was ok seeing how we could use it the following morning. This was unfortunately not the case as they do not have the park opening anymore until 3pm. I was also extremely disappointed to see the cost of the park is not longer included in the price of the room. After the lack of efforts to remedy this situation seeing how it put a serious damper on my sons birthday I will not be returning to the cape codder.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Alexis, it is disappointing to hear about the difficulty surrounding your son's birthday celebration. We understand the importance of such moments and regret any confusion involving the Waterpark's operational hours and pricing. Significant improvements are underway with a substantial renovation to elevate our guest experiences. This includes exciting new features tailored towards creating wonderful family memories. While we know this doesn't change your past experience, we certainly hope it will contribute to considering a future visit. Thank you for your feedback as it helps shape our improvements.

6/10 (普通)

Kimberly

2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Maria

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Orrible mi experiencia. Ese lugar es sucio inseguro con muchos cargos adicionales las picinas el mayor tiempo cerradas
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
María, lamentamos sinceramente cualquier dificultad que hayas podido encontrar durante tu estancia. Tenga la seguridad de que ya estamos tomando medidas para mejorar. Estamos encantados de informarle que actualmente estamos realizando una importante renovación que mejorará nuestras medidas generales de limpieza y seguridad, y confiamos en que nuestros futuros huéspedes, incluido usted, apreciarán las mejoras. Con respecto a cualquier cargo adicional que haya encontrado y la disponibilidad de las instalaciones de natación, también revisaremos esos aspectos. Esperamos que lo reconsidere y nos dé la oportunidad de mostrar esta transformación en algún momento en el futuro.

4/10 (不満)

Taciana S

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Taciana, we're sorry to hear that your stay didn't meet your expectations. Just know, we're in the middle of huge renovations with our new ownership to craft a truly transformative experience for our guests. We're sincerely excited about the improvements under way and hope to have the opportunity to share these remarkable changes with you on your next visit. The best is yet to come!

6/10 (普通)

Bibine

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Perfect for kids. The Rooms need to be updated. Love the area. The staffs were perfect. Great customer’s skills. Totally recommend for kids
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Bibine,It's wonderful to hear that you found our location and our team members to be excellent and that your children had a good time. We appreciate your feedback about the need for updates. Here at Cape Codder Resort & Spa, we share your excitement for improvements. We are presently undergoing a comprehensive renovation, guided by an ambitious vision for the future. We're confident this will greatly enhance the overall guest experience. We look forward to welcoming you back again - hopefully, to enjoy our enhanced spaces.

10/10 (非常に良い)

Rosiane

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for kids
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Rosiane, it's lovely to hear you found Cape Codder Resort & Spa to be a hit with the little ones. There's a great deal of excitement amongst us as we move through a significant renovation process with the intention of taking your future experience from great to outstanding! Can't wait to show you all our improvements next time you visit.

2/10 (非常に不満)

Gregoria

気になった点 : スタッフとサービス、施設のコンディションと設備
No food, overpriced, overcrowded, bad customer service
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Gregoria, it's regrettable to hear about your less than perfect experience. Please accept our apologies for any shortcomings you faced in terms of dining options and guest service. Be assured, your concerns have been noted and are being taken into consideration.We want to bring to your attention the exciting transformation our property is undergoing. With our substantial renovation plan in progress, we aim to enhance the overall guest experience and address the issues you pointed out.We truly believe that this positive change will offer our guests both fresh dining options and premier customer service. We certainly would appreciate the opportunity to welcome you back in the future, so you can partake in the improvements we're so eagerly anticipating.

8/10 (良い)

jennifer a

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to leave us a 4/5 rating, Jennifer!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Cape Codder Resort & Spa.

8/10 (良い)

Ermelinda

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great for kids
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for sharing your thoughts with us, Ermelinda!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Cape Codder Resort & Spa. Thank you and have a lovely day!

4/10 (不満)

V

小さなお子様連れの家族旅行
気になった点 : 設備とサービス
Water is way too cold to be enjoyable. Even the hot tub wasn't as hot as normal. The water temp is should not make you shiver.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
It's unfortunate that the temperature of the water wasn't to your liking. We always aim for our guests to feel comfortable and enjoyable. Without neglecting your concerns, we'd like to point out some exciting news. We're currently undergoing considerable renovations under new ownership, aimed at providing an even better experience. This includes upgrades around every corner and we're very eager for our guests to see and experience them. Do consider visiting us again during or after the renovation period, we believe you'll appreciate the changes!

8/10 (良い)

Maria

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Maria, we truly value your support and appreciate you choosing Cape Codder Resort & Spa amidst our large-scale renovations. We are incredibly excited about the transformation under new ownership. We assure you that the future of our resort holds amazing plans that will further enhance our guest experience. We look forward to having the opportunity to welcome you back once the renovation is completed for an even better stay. Thank you!

6/10 (普通)

Trizzel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Maybe the water park passes shouldn't be so expensive we could atleast get two for the guest staying at the hotel.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Trizzel, we appreciate your thoughts on the water park passes. Your enjoyment and satisfaction are our priority. We're keen to inform you that we're in the middle of an exciting journey of transformation. Our renovations, fueled by our new ownership's vision, aim to enhance our guest experience significantly. We genuinely believe that the future is bright and improved. We can't wait for you to witness the changes on your next visit.

10/10 (非常に良い)

Alesandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Alesandra, we're thrilled you enjoyed your stay at Cape Codder Resort & Spa amidst our transformation. With our planned enhancements and new ownership, we're excited about the wonderful things on the horizon. On your next visit, you'll be in for an even more remarkable experience. Looking forward to your return!

8/10 (良い)

Judy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff are amazing! Rooms are quite old but there is renovation going on. Can't wait to see the new look!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Judy, it's wonderful to hear you had a positive experience with our team members at Cape Codder Resort & Spa, and that the ongoing transformation caught your attention! We share your excitement regarding the fresh updates and the anticipated unveiling of our renovated spaces. We can't wait to welcome you back and show you all the remarkable improvements!

4/10 (不満)

Erin

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
Extremely short staffed. Waited 45 min to check in, 50 min for snacks and drink at cafe.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Erin, it’s regrettable to hear about the inconveniences experienced during your stay. Our team is aware that aspects of our service fell short and we are more than eager to address them. On a brighter note, we're currently undergoing an exciting renovation with beautiful plans in the pipeline. These changes under our new ownership aim to significantly enhance the overall guest experience. We believe that the future is going to be quite remarkable. While your recent visit may not have met your expectations, we assure you the wait for our transformation will be worth it. Keep an eye out for our upcoming improvements!

4/10 (不満)

Colm

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The outside pool was not open and it did not say on the website that it wouldn’t be available it said something to the effect of come and enjoy our heated outdoor pool, that was the main reason we went there. Both times we went to the waterpark on a holiday weekend a portion of the park needed to be closed for up to 2 hours during the time of day we had allocated as pool time. This was due to the lifeguards needing breaks which I completely understand however it’s a holiday weekend why isn’t the venue staffed accordingly? And what am I paying a resort fee for if the resort isn’t available during the time it’s supposed to be open along with the outdoor pool. The reason for the outdoor pool closure was defined as weather contingencies to construction considerations. Which one is it because we have stayed here in November and February and it’s been open it was in the 60s this weekend on Cape Cod and it wasn’t available. I wish I would have known (though their website) that it wasn’t going to be available and I would have looked into other options.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Colm, we apologize that you and your family were unable to enjoy the Outdoor Pool as it is currently under construction. We have made an effort to notify guests of this via our website, and apologize if the information on Expedia was not updated at the time of your booking. We regret to hear that required sanitation due to environmental hazards negatively impacted your time in the Waterpark. We are in the midst of a multi-million dollar property renovation, and we hope that you are able to stay with us in the future and enjoy our Outdoor Pool and all amenities to the fullest!

4/10 (不満)

James

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked a double queen suite but to find out those were under construction. Got downsized with no money taken off. Water stains all over the building and tiles and wiring missing and showing. Not going to be in a rush to go back
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
James, we're genuinely sorry to hear your stay didn't meet expectations. It seems you had concerns related to your room assignment and the appearance of the building. We are in an exciting period of transition, aiming to provide even better experiences for our future guests. With new ownership and a significant renovation underway, we are eager to bring forward cutting-edge facilities and options. We believe the end result will truly elevate the guest experience. We hope to have the opportunity to host you again in the future, allowing you to fully experience the improvements.

2/10 (非常に不満)

Carlos、Marlborough

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked a room with 2 deluxe queen beds overlooking the Water Park. I arrived here and they only had 1 room with 1 King size bed, in an area of ​​the hotel that is under renovation. They provided me with 2 terrible twin beds that I had to put the mattresses on the floor for my daughters to sleep on. Totally disappointed.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Carlos, we deeply regret to hear that your stay was not quite as expected, particularly with the room setup. Our dedicated staff strives to provide a comfortable stay for all of our guests and we regret to hear that we well short during your visit. Encouragingly, we are in midst of an extensive renovation. Exciting transformations and immense improvements are in the pipeline; we have fantastic plans in the works, all aimed at enhancing guest experiences. It would be our pleasure to have you back once the transformation is complete. We believe it will be worthwhile. Your understanding is highly appreciated. Please do not hesitate to reach out to the front desk management team if you have any questions.

10/10 (非常に良い)

Evandro

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything! Great timing
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Evandro, we're thrilled to hear you enjoyed your visit at Cape Codder Resort & Spa! We share your enthusiasm and are excited to let you know that we're currently going through a significant makeover. Looking ahead, we believe these updates will elevate the guest experience to an even greater extent. We'd love to welcome you back in the future, so you can witness all the exciting improvements!

6/10 (普通)

Jesse

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Jesse, it seems your recent stay may not have met every expectation. We acknowledge your patience as we're in the midst of an exciting transformation. New ownership brings groundbreaking plans for the imminent future. Our vision centers on major upgrades and improvements aimed at elevating every guest's experience. We hope to have the opportunity to impress you with our renovated establishment on your next visit. We're truly excited about what's to come! Thank you for your understanding during this time of improvement.

8/10 (良い)

Sara

家族旅行
良かった点 : スタッフとサービス、設備とサービス
the smell on the second floor smelled of burnt plastic. It could be due to the renovations but it gave me a headache. Rooms need updating and I know they are updating. I didn’t like the fact I still had to pay 50 per person (110 later) even though I was just watching my daughter in the water park area.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Sara, we appreciate your valuable feedback and are thrilled to share that renovations at Cape Codder Resort & Spa are underway! These will address enhancements to our accommodations and certain communal areas. We regret that there were unpleasant odors during your visit which may have been due to the ongoing work. Please know that we take the comfort of guests seriously and will investigate further to prevent similar experiences in the future. We're also considering ways to enhance the experience at our water park area, particularly for non-participating guests. We are confident that your next stay will reflect the upgrades and commitment to our guests' enjoyment. We can't wait to welcome you back to see these improvements.

4/10 (不満)

Cameo

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Do not use Expedia to book this place! Expedia said it was going to be $825.02 for two nights, it was not! It was over 1000. Also you have to pay $50 a person to use the pool a day( it is not included) The pool slides were closed for a large part of the day and the wave pool was also shut down making for some very unhappy people… room was meh, it was stained and sticky but the art work was nice. All in all I will not stay here again and I recommend that others book on a different website if they want to stay at this over priced no spa resort.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Cameo, we regret to hear of your less-than-ideal experience and we understand your concerns about the discrepancies in pricing you faced. We're in the midst of an exciting transformation with significant investment going towards enhancing all aspects of our facilities. While we're sorry that you had issues with certain amenities, we're working diligently to ensure these are only temporary.As for your room, we hold cleanliness to a very high standard and we're sorry this wasn't represented in your stay. We think you'll be pleasantly surprised when we unveil our improvements - we believe they will truly raise the bar for what guests can expect. While we cannot change your experience, we do hope to have the opportunity to welcome you back in the future to experience the improvements we're implementing.

8/10 (良い)

Lawrence、Billerica

気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Lawrence, we appreciate your review. At Cape Codder Resort & Spa, your satisfaction is instrumental in propelling us towards our next chapter. Our ongoing expansive renovation is filled with spectacular improvements aimed at elevating your future experiences. Anticipation is running high as we shape our transformation and we deeply value your support during this time. We can’t wait to welcome you back and showcase our enhancements when they're complete!

10/10 (非常に良い)

Nederly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
Nederly, we're delighted to read that you had a positive experience with us. Your feedback regarding Cape Codder Resort & Spa is certainly appreciated. We're currently embarked on a thrilling renovation journey - it's an exhilarating time filled with grand prospects for our resort. We're eager to provide our guests with an even better experience and setting. Thanks again for your review. We hope to welcome you back in the future to truly showcase our transformation.

10/10 (非常に良い)

Jane

良かった点 : 清潔度、スタッフとサービス
The rooms are a little worn, but appear to be clean. Great place for family.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Jane, it's fantastic to hear that you found the Cape Codder Resort & Spa to be an ideal venue for families. We're thrilled to share that we're invigorating our rooms as part of an exciting renovation project. We believe these transformations will elevate everyone's experience, and we can't wait to reveal what's in store. We're so glad you recognized our team's meticulous attention to cleanliness in spite of the room aesthetics being a bit dated. We appreciate your understanding during this transformative period and look forward to welcoming you and your family back to experience our refreshed spaces.

8/10 (良い)

jessica

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for the great rating, Jessica!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Cape Codder Resort & Spa. We'd like to share an even better experience with you soon.

10/10 (非常に良い)

Juana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is pleasant.
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 29 日)
Juana, we're thrilled to hear that our team members made a positive impact during your stay at Cape Codder Resort & Spa. Exciting improvements are coming your way due to our extensive renovation, aimed at enhancing the overall guest experience. We look forward to welcoming you back to our transformed resort in the future.

6/10 (普通)

Sherry

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Staff at front desk were friendly as was the staff in the Hearth and Kettle. Rugs throughout the hotel were worn and dirty. My room on the 3rd floor had not been vacuumed found clothing tags on floor. As soon I opened the door to the room it smelled of chlorine during my 1 night stay with my granddaughters. Went we left our clothes smelled of chlorine in the car ride home.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 28 日)
Sherry, we appreciate you taking the time to share your review. It's pleasing to hear that our colleagues at the front desk and the Hearth and Kettle made a positive impression on you. However, we understand that some aspects of your stay didn't match your expectations, including the condition of the rooms and the unusual scent you encountered.We're thrilled to let you know that we are currently undergoing a significant transformation, with an investment of 22 million to enhance our premises and services. We believe that our new improvements will address your concerns effectively, providing a renewed and inviting atmosphere for our valued guests. We hope we will have the opportunity to welcome you back, allowing you to experience our property as it transforms into something truly special.

10/10 (非常に良い)

Victoria

家族旅行
良かった点 : 清潔度、スタッフとサービス
I’m okay with this place
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
Victoria, it's inspiring to hear your thoughts, and your patience during our renovations at Cape Codder Resort & Spa is greatly appreciated. We're thrilled to share that we have exciting plans on the horizon to further enhance our guest experience. While change does take time, we're confident that our renovations will be worth the wait. Can't wait to have you back to witness the transformation!

10/10 (非常に良い)

Alice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
Alice, it's fantastic to hear that you had a positive stay at Cape Codder Resort & Spa. Your support during our journey of transformation is truly valuable. With a significant renovation underway, we're eagerly looking ahead to an exciting future brimming with enhanced experiences for our guests. We can't wait for you to experience the fantastic improvements we'll be making! Your next visit is sure to be even more memorable.

10/10 (非常に良い)

Janaina

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Janaina, it's fantastic to know that you enjoyed your stay at Cape Codder Resort & Spa. We appreciate your understanding and support during this time of change. We're thrilled to share that we are in the midst of a substantial renovation, which indicates even more incredible experiences in the future. Thank you for being a part of our journey. We can't wait to welcome you back to our enhanced resort soon.

4/10 (不満)

Jessica

気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 26 日)
Jessica, we acknowledge your rating and understand there's room for improvement. Rest assured, exciting changes are underway with a comprehensive renovation. Our future vision promises a transformed guest experience. We sincerely hope to have the opportunity to impress you with our magnificent upgrades. Looking forward to welcoming you back.

4/10 (不満)

John

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Onerous check in, property overall is worn, dirty. Chlorine gas in the pools is overwhelming. Bad decision on our part.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
John, we regret to hear that your experience didn't meet your expectations. Addressing your concerns, we would like you to know that we are undergoing a major renovation. Our team is working hard to provide an updated, rejuvenated environment that we think will exceed expectations. The overwhelming chlorine smell you noted is also at the forefront of our improvements, aiming for a more balanced system for guest comfort. We hope to have the opportunity to welcome you back in the future to see all the exciting changes.

10/10 (非常に良い)

Lisa

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for the wonderful rating, Lisa!It's fantastic you enjoyed your time at Cape Codder Resort & Spa so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 (非常に良い)

Ervis

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 20 日)
Ervis, we're thrilled to see you had a five-star experience at Cape Codder Resort & Spa. We're equally excited about our ongoing major renovation. We're investing significantly to enhance every facet of our resort, thanks to the vision of our new ownership. We truly believe that the best is yet to come, and we can't wait to share it all with you on your next visit. Thank you again for your support during this transition period.

2/10 (非常に不満)

philip

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 16 日)
Philip, we deeply regret that your experience did not meet your expectations. Despite the temporary challenges that come with improvements, we are incredibly excited about our ongoing renovation. With new ownership, we're on a clear path to elevating the guest experience significantly. Your feedback is valued and we promise that better is coming very soon. We'd be thrilled to welcome you back in the future to experience the transformation firsthand.

2/10 (非常に不満)

Heather

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
They didn’t have the room I reserved and paid for, and then gave me a downgrade while also checking me into a room that had people already in it that I walked in on. Humiliating! I stepped on glass in wave pool area. To end our evening we had people slamming on our door at midnight, when I called down I was told security would “be right up” and they never came. 0/10 will not be going back and I deserved a FULL refund.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 11 日)
Hello Heather, thank you for addressing your concerns with our Night Manager last night, and our Assistant General Manager this morning. We once again apologize for the issues experienced during your stay, and we hope the refunds that were processed through Expedia both last night and this morning appear on your end soon. We take safety and noise concerns very seriously, and can confirm that our Security team did address the situation at 10:30pm last night. We are sorry to hear that you do not intend on returning to our Resort, as we hope to host you again for a more pleasant and restful stay.