シティ スタジオ ダブルベッド 1 台 キッチン | 遮光カーテン、防音設備、アイロン / アイロン台、WiFi (無料)

ハンバー・ロフト サービスド スイーツの口コミ

2.5 out of 5
ハンバー・ロフト サービスド スイーツ
94 Alfred Gelder Street, Hull, England

口コミ

8.6

非常に良い

評価 10 - 18 件の口コミ中 11 件が非常に良い" "
評価 8 - 18 件の口コミ中 4 件が良い" "
評価 6 - 18 件の口コミ中 1 件が普通" "
評価 4 - 18 件の口コミ中 1 件が不満" "
評価 2 - 18 件の口コミ中 1 件が非常に不満" "

8.6/10

清潔度

8.0/10

設備とサービス

9.0/10

施設のコンディションと設備

10/10

環境への配慮

口コミ

4/10 (不満)

erica

良かった点 : 清潔度
気になった点 : 客室の快適度
Advertised price not the total price
Pre arrival we were hounded by admin regarding the security deposit and the £50 ( other hotels usually only charge £20) dog fee.which on departure we became aware of why. We have a chocolate Labrador whom frequently travels with us, he is 12 years old. We always advise the hotel he is coming and we only ever look for dog friendly places to stay. We stayed for 3 nights so obviously there was some evidence of dog hair on our departure. We believe in an extra fee for pets to stay so that was not the issue. The room had 2 small bucket chairs that were too small for him to sit on if we had of allowed him on the furniture and the bed was fairly high for an old dog to clime on to; once again if we had allowed him. On departure we were emailed to advise £50 would be charged from our £100 security deposit due to the excessive dog hair on the carpet; the room was a wooden floor, the bed as the sheets would need cleaning; I would like to think these were automatically cleaned after each visit, and the chairs; that he never sat on. On emailing them in response I received a snotty email from their Operations manager stating that his team do not spend time on trivial things such as photographs on the extra charges. If they were that trivial why double charge us. This really spoilt what was an okay stay. I am surprised they did not charge us for use of the electric and washing machine as these also come at an extra cost. Do not be fooled by the advertised price.
We couldn’t afford the heating.
2023 年 12 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、客室の快適度
2023 年 10 月に 2 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 11 月 21 日)
We're really sorry to hear that you had a disappointing experience at our apartments. We genuinely value feedback and aim to address any concerns our guests might have. Unfortunately, without specific details or context, it's challenging for us to pinpoint the issues you encountered and take necessary steps to improve.We understand the importance of anonymity in leaving reviews, but if you could provide more information about your stay, it would be immensely helpful for us to investigate, make necessary changes and perhaps look to compensate you for your experience. Our goal is to ensure all our guests have a pleasant and comfortable experience, and your insights would greatly assist us in achieving that.Please feel free to reach out to our team directly with any additional feedback or concerns you might have. We appreciate your time and hope to have the opportunity to address any issues and make your next visit a much more positive one.

10/10 (非常に良い)

Karl

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
was just a little disappointed on how small the room was but would definitely book again, just a larger room next time.
2023 年 10 月に 2 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 10 月 24 日)
Hi there,Thanks for sharing your thoughts about your recent stay in one of our apartments. We're sorry to hear that you found the apartment size smaller than expected.We just wanted to mention that, when you booked with us, we made sure to provide all the details about the apartment size and even included plenty of pictures to give you a clear idea of what to expect. Additionally, there's a video walkthrough available on our website for each apartment to help you get a better sense of it. We aim to be as transparent as possible in providing information to our guests.We genuinely appreciate your stay and value your feedback. It's worth noting that you chose our smallest and most budget-friendly apartment. For future reference, we do have larger apartments available at a higher price point. These were also available to book during the dates you stayed with us.Thank you once again for choosing our accommodation, and we can't wait to have you back in the future. If you have any questions or need assistance with your next booking, please feel free to reach out.

10/10 (非常に良い)

Juan

2023 年 10 月に 1 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for your top score review of Humber Lofts.

10/10 (非常に良い)

Tracey

2023 年 10 月に 1 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for your review of Humber Lofts in Hull.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、客室の快適度
2023 年 9 月に 1 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 9 月 24 日)
We're absolutely thrilled with your perfect score of 10! Thank you for choosing our self-service apartments, and we're delighted you had a wonderful stay. Your feedback motivates us to keep providing top-notch service. We can't wait to welcome you back!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Nice location
The apartment is near to the Museum quarter in old town. The layout has a student accommodation feel to it, but is spacious and the the bedrooms comfortable and well appointed. The check-in instructions are well communicated, all digital and hi-tech.
2023 年 7 月に 1 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 8 月 8 日)
Thank you for sharing your thoughts on our apartment near the Museum quarter. We're delighted that you found the layout spacious, bedrooms comfortable, and check-in instructions convenient. We take pride in providing a modern and comfortable experience for all our guests. If you have any further feedback or inquiries, please feel free to let us know. We're here to make your stay exceptional.

8/10 (良い)

Tracy

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is in an excellent location and is within walking distance of all the local bars and restaurants as well as shop for anything you need. The electronic access was easy to use and convenient and the apartment was stocked with everything you need. My only complaint would be that the television is fixed on the wall in the living room and it would be ideal if you could watch television in bed as the lounge chairs are not the most comfortable. But overall a lovely stay and would use the apartments again and recommend it to family and friends.
2023 年 6 月に 1 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 6 月 28 日)
Thank you for taking the time to share your experience at Humber Lofts. We appreciate your positive feedback and are delighted to hear that you enjoyed our excellent location, which offers easy access to local bars, restaurants, and shops. It's wonderful to know that the electronic access system was convenient for you and that the apartment was well-stocked with everything you needed.We appreciate your feedback regarding the television placement in the living room. We will definitely take your suggestion into consideration as we continue to improve our accommodations.We are thrilled to hear that despite this minor inconvenience, you still had a lovely stay and would consider using our apartments again. Your recommendation to family and friends means a lot to us, and we look forward to welcoming you and your loved ones back in the future.Thank you once again for choosing our property, and we hope to have you stay with us again soon.

10/10 (非常に良い)

Paul

良かった点 : 清潔度、客室の快適度
Easy check in/out. Good communication
2023 年 5 月に 7 泊滞在

10/10 (非常に良い)

Umer Bin

2023 年 4 月に 1 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 5 月 4 日)
Thank you for the wonderful review Umer. We are very happy you enjoyed your stay with us at Humber Lofts.

6/10 (普通)

David、Chester

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
It was really complicated and slow to access the room and front door - an App with BlueTooth or Near Field would be much better and safer for women. The room is tiny, the bathroom far too small (a large person wouldn't fit on the toilet or be able to sqeeze into the shower), as is the bed - the design is not making the most of the space - barely enough for one [thin] person. There is no table to sit and eat at, or work at. The chairs are very uncomfortable and without cushions - a comfy sofa would be much better. There is no recycling and the kitchen is inadequately stocked (a few more plates, glasses and cutlery, with sharp knives would be good). All in all: done on the cheap without thinking about customer comfort and way overpriced.
2023 年 4 月に 3 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 4 月 26 日)
Thank you for your feedback. We're sorry to see you did not enjoy your stay with us. We have larger apartments available to book. Our studio apartments for 2 people are smaller which is reflected in the much lower price guests pay to stay in them. We have detailed 3D walk around videos of all our studios and suites available on our website that show what is available in each apartment. Feel free to contact us ahead of future stays to ensure you get an apartment that meets your requirements.

10/10 (非常に良い)

Jose Luis Jimenez

2023 年 4 月に 1 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 5 月 4 日)
Thank you for leaving a review and thank you for choosing Humber Lofts to be your accommodation provider in Hull.

10/10 (非常に良い)

Cristina

出張
良かった点 : 清潔度、客室の快適度
Great apartment
Location couldn’t be better. Apartment is new and everything looked clean and tidy. Comfy bed and quiet at night. Couldn’t ask for more
2023 年 3 月に 2 泊滞在
Rich からの返信 (投稿日 : 2023 年 4 月 4 日)
Thanks for your feedback! We loved having you!

8/10 (良い)

J

出張
良かった点 : 清潔度、客室の快適度
2023 年 2 月に 21 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 3 月 9 日)
Thank you for staying and the review! We look forward to welcoming you back soon!

10/10 (非常に良い)

Kerry

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very happy - great space great price great location will book again!
2023 年 2 月に 2 泊滞在
Humber Loftsからの返信 (投稿日 : 2023 年 3 月 15 日)
Thank you for staying. We'd love to have you back again soon.

8/10 (良い)

Paul

家族旅行
良かった点 : 清潔度、客室の快適度
2022 年 10 月に 2 泊滞在

10/10 (非常に良い)

Paul

良かった点 : 清潔度、客室の快適度
Clean and modern
Studio flat, compact and clean. Is on a main road so some noise shot be expected. I am more than happy to stay again. Location is excellent and central with all shops easy to hand
2022 年 7 月に 7 泊滞在