Howard Lake City Hall

It was aesthetically a nice place and part of the team was responsive, the trouble was that tithe room presenting so may needs for me to request help. The room while nice overviewed a layer of roof and looked across directly into a working kitchen. The blackout shade would not close, so I had to call for help. The tv would not turn on, there were no batteries in the remote, they came and gave me batteries. On the second night the door would not unlock. I went for a new key, still wouldn’t work. I had to go back down to let the staff know and call engineering to replace the battery in the door so I could go in. That night I spoke to the front desk about how may issues I was having, they said they’d have the manager contact me, the never did. In the morning I went to check out, the person asked me how my stay was, I said honestly I had hoped it were better. They said, I’m sorry and moved on. No follow up questions nothing more. I accepted the stay because it did locationally meet my needs but would have preferred doing less work to make the stay work.

A lovely place to stay. Beautiful room and beautiful views.

Overall experience was good, overwhelming. Check in was an absolute joke 3 people doing it while it could allow 6 people doing it, Get it together seriously. Most staff were friendly aside from a few. The elevators were also a disaster we spent most time waiting for those. Everything is al a cart come here expecting to spend some $$$. I don't know what was going on in the pool area but people were puking in the pool area multiple times. I ended up stepping into a pile and that was the end of it for me. Absolutely disgusting. Come here with zero expectations and you'll have a blast! We will return someday hopefully they read these reviews and adjust a few things. I will add the rooms are super spacious and clean! So that was fantastic.