4/10 (不満)
Luong
家族旅行
2026 年 2 月 19 日
気になった点 : 清潔度、設備とサービス
We normally stay at TownePlace Suites by Marriott everywhere we travel. We are always pleased with it, except for this time. The hotel was so dirty. We had a king suite room with a pull-out couch. However, we saw right away 2 active white creatures, and roaches running under the couch's pillows :-(.
We asked for a changing room immediately. We went to a new room. There were no roaches, but under the couch there still was candy and something else there. Plus, the room was smelling of mildew from the carpet, which caused all my family to get allergies kicking in immediately. And also, it was a minor fact that no hair dryer was provided, like other hotels. We do not want to get any more trouble about asking for a changing room again. So, we were suffering for 3 nights. This was a lesson and I learned that NOT all Marriott Hotels are the best and I should do more research before renting Marriott Hotels :-( So sad that I am a member of Bonvoy Marriott Hotels too.
Please consider hygiene and the environment for customers. Thank you.
Luong
2026 年 2 月に 4 泊滞在