屋外プール、営業時間 6:00 ~ 23:00、サンラウンジャー

ザ ウェスティン ヒューストン、メモリアル シティの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 803 件の口コミ中 542 件が非常に良い" "
評価 8 - 803 件の口コミ中 156 件が良い" "
評価 6 - 803 件の口コミ中 55 件が普通" "
評価 4 - 803 件の口コミ中 25 件が不満" "
評価 2 - 803 件の口コミ中 25 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Tomoko

2022 年 7 月に 2 泊滞在
Rooms Operations Managerからの返信 (投稿日 : 2022 年 7 月 27 日)
Dear Tomoko, thank you for your nice rating and for letting us know that your stay at The Westin Houston, Memorial City was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Be Well, Ismael Cirnes Rooms Operations Manager

10/10 (非常に良い)

Randall

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great check in experience. The gentleman was very professional and knowledgeable
2024 年 5 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Randall, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Houston, Memorial City. Your compliments were a pleasure to read, and we enjoy knowing that our seamless check-in service and intuitive front desk associates helped to enhance and optimize your visit. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.Be Well,Akram Soufi,Director of Operations

10/10 (非常に良い)

Javier

👍
2024 年 5 月に 1 泊滞在
Housekeeping Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Javier, Thank you for being our guest and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Houston, Memorial City. We look forward to your return and wish you all the best with your future travels.Be Well,Ana Roseberry,Housekeeping Manager

8/10 (良い)

Guadalupe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Rooms Operations Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guadalupe, We are pleased your time here was enjoyable, and thank you for your nice rating. All of us at The Westin Houston, Memorial City look forward to your next visit.Be Well,Caitlyn DeLongRooms Operations Manager

10/10 (非常に良い)

Rosie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really like the area, walking distance from the mall and cinema, plenty restaurants to choose. Great customer service
2024 年 4 月に 2 泊滞在
Housekeeping Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Rosie, Thank you for choosing to stay at The Westin Houston, Memorial City. It was a pleasure to know you enjoyed your time with us and that our thoughtful hospitality exceeded your expectations. We are also glad our location in proximity to several restaurants and shops was convenient for your visit. We look forward to being your home the next time you are in our area.Be Well,Ana Roseberry,Housekeeping Manager

10/10 (非常に良い)

Aubrey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful
2024 年 3 月に 2 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Aubrey, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous feedback, and we hope you will choose us every time your travels bring you to our area.Be Well,Daniel Menendez,Assistant Rooms Operations Manager

8/10 (良い)

Phillip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location
2024 年 3 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Philip, Thank you for choosing to stay at The Westin Houston, Memorial City. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Be Well,Daniel Menendez,Assistant Rooms Operations Manager

10/10 (非常に良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed to get some shopping and planning done. It was PERFECT
2024 年 3 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Amy, Thank you for choosing to stay at The Westin Houston, Memorial City. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

10/10 (非常に良い)

Betzy Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Betzy, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your perfect rating, and we hope you will choose us every time your travels bring you to our area.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

4/10 (不満)

Lisa

2024 年 3 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Lisa, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Ana Roseberry,Housekeeping Manager

10/10 (非常に良い)

Luis Edgardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The rooms are very clean. Everyone is nice and professional.
2024 年 3 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Luis, It was our pleasure welcoming you to The Westin Houston, Memorial City. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Be Well,Ana Roseberry,Housekeeping Manager

10/10 (非常に良い)

Kayla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Kayla, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous rating, and we hope you will choose us every time your travels bring you to our area.Be Well,Akram Soufi,Director of Operations

10/10 (非常に良い)

Larry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Larry, All of us at The Westin Houston, Memorial City appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Be Well,Akram Soufi,Director of Operations

8/10 (良い)

Kamille

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
GENERAL MANAGERからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Kamille, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your kind rating, and we hope you will choose us every time your travels bring you to our area.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

10/10 (非常に良い)

Daimary

Muy buena atención por el personal
2024 年 2 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Daimary, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Houston, Memorial City. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your visit. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.Be Well,Daniel Menendez,Assistant Rooms Operations Manager

8/10 (良い)

Efren

良かった点 : 設備とサービス
Love it
2024 年 2 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Efren, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We hope you will choose us every time your travels bring you to our area.Be Well,Akram Soufi,Director of Operations

10/10 (非常に良い)

Ruben

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxe Comfort and Sleek Design
As soon as I entered, I instantly felt a sophisticated and cozy vibe, ideal for relaxing after a tiring day of meetings. The room resembled my own private oasis, a peaceful retreat from the pressures of the day. And that bed? It was heavenly. What truly amazed me was the meticulous attention to design. It had a sleek and contemporary feel, while also being welcoming and comfortable. It was as if they understood precisely what a business traveler like myself requires.
2024 年 2 月に 1 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Ruben, It was our pleasure welcoming you to The Westin Houston, Memorial City. Thank you for letting us our property and especially, our accommodations exceeded your expectations. Our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, and we are happy to hear about your experience. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

10/10 (非常に良い)

Milly、Mathis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel. Great restaurant
2024 年 2 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Milly, We are pleased to know that you enjoyed your stay at The Westin Houston, Memorial City, and what made it more exceptional was the food offered to you at our restaurant. Our focus is on providing every guest with a revitalizing experience, and we appreciate you recognizing our efforts. Thank you for the generous review, and we look forward to your next visit.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

10/10 (非常に良い)

courtney

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly but the restaurant food is terrible
2024 年 1 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Courtney, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased you enjoyed so many aspects of our hotel, but we want to extend our apologies for the disappointing experience you had at our restaurant. We are grateful for your feedback as we are continually striving to improve our guest experience in all areas of our hotel. Thank you again, and we hope to welcome you back soon.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

8/10 (良い)

Krystal

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
2024 年 1 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Krystal, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous rating, and we hope you will choose us every time your travels bring you to our area.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

10/10 (非常に良い)

Joachim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gute Anbindung
2024 年 1 月に 8 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Joachim, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments, and we hope you will choose us every time your travels bring you to our area.Be Well,Daniel Menendez,Assistant Rooms Operations Manager

6/10 (普通)

Kathy and Carl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was great except for the bed. Way too firm and sheets smelled musty and old. Property was clean and nice, staff was kind.
2024 年 1 月に 1 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Valued Guest, Thank you for sharing your thoughtful review We are glad you had an overall pleasant stay and that you liked our spotless and intuitively designed property and attentive associates. Having said that, we regret not meeting your expectations regarding your guestroom, and we apologize for any inconvenience this may have caused you. In the future, please know our front desk associates are always available to help make you as comfortable as possible. Thank you again for your feedback, and we hope to welcome you back for the exceptional experience you deserve.Be Well,Daniel MenendezAssistant Rooms Operations Manager

8/10 (良い)

Saulo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Housekeeping Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Saulo, Thank you for choosing The Westin Houston, Memorial City. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Ana RoseberryHousekeeping Manager

10/10 (非常に良い)

Hessam、Drive

2023 年 12 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Hessam, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Houston, Memorial City. We look forward to your return and wish you all the best with your future travels.Be Well,Akram SoufiDirector of Operations

10/10 (非常に良い)

YANJUN

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Yanjun, Thank you for choosing us and for taking the time to share your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Houston, Memorial City your home whenever your travels bring you to the area.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Sarah, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Houston, Memorial City. We look forward to your return and wish you all the best with your future travels.Be Well,Daniel MenendezAssistant Rooms Operations Manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Review
Stay was FANTASTIC! Will stay at Westin Houston Memorial again.
2023 年 12 月に 1 泊滞在
Housekeeping Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Dear Valued Guest, Thank you for sharing your perfect rating of The Westin Houston, Memorial City. We are thrilled to know we exceeded your expectations for a great stay. With our thoughtful amenities, inspired accommodations, and energizing location, we take pride in providing our guests with everything they need to explore and enjoy Houston. It was our pleasure hosting you, and we sincerely appreciate your dedication to staying with us again; we look forward to it.Be Well,Ana RoseberryHousekeeping Manager

4/10 (不満)

Alan

GENERAL MANAGERからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Alan, Thank you for the review of your time at our hotel. We are sorry that we did not provide you with the seamless and meaningful stay for which we are known. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.Be Well,Ana Roseberry,Housekeeping Manager

6/10 (普通)

Melissa

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Only One issue. Had to kill a huge roach on the wall.
2023 年 12 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Melissa, Thank you for choosing our hotel. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will allow us another opportunity to provide you with the enriching stay you deserve.Be Well,Caitlyn DeLong,Assistant Rooms Operations Manager

4/10 (不満)

JOSE

2023 年 11 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Jose, Thank you for sharing your review of our hotel. We strive to provide refreshing, enhanced accommodations to every guest, and we sincerely apologize for not meeting these expectations during your stay. We hope you will consider giving us another chance to provide you with the enriching experience you should always expect from us. Thank you once more for choosing us, and we hope to see you again on your next visit to Houston.Be Well,Akram SoufiDirector of Operations

10/10 (非常に良い)

Christine

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Christine, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Houston, Memorial City, and we look forward to serving you again soon. Be Well, Daniel Menendez Assistant Rooms Operations Manager

10/10 (非常に良い)

Natascha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Natascha, Thank you for being our guest and for your fantastic rating. We are delighted to know you loved every aspect of our hotel during your stay with us. We look forward to welcoming you back soon to The Westin Houston, Memorial City.Be Well,Akram SoufiDirector of Operations

10/10 (非常に良い)

Lori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
5 star
2023 年 8 月に 1 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Lori, Thank you for being our guest at The Westin Houston, Memorial City. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Daniel MenendezAssistant Rooms Operations Manager

8/10 (良い)

Andrea

2023 年 9 月に 1 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 9 月 17 日)
Dear Andrea, Thank you for your rating of The Westin Houston, Memorial City. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Be Well,Daniel MenendezAssistant Rooms Operations Manager

8/10 (良い)

Mark

2023 年 9 月に 3 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Mark, Thank you for sharing the nice rating about your experience at The Westin Houston, Memorial City. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager

10/10 (非常に良い)

julie

2023 年 8 月に 2 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Julie, Thank you for rating your stay at The Westin Houston, Memorial City. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager

10/10 (非常に良い)

gina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The
2023 年 8 月に 1 泊滞在
Housekeeping Managerからの返信 (投稿日 : 2023 年 8 月 22 日)
Dear Gina, Thank you for choosing The Westin Houston, Memorial City, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Ana RoseberryHousekeeping Manager

8/10 (良い)

Floy

グループ旅行
Well organized
2023 年 8 月に 1 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 8 月 12 日)
Dear Floy, Thank you for being our guest at The Westin Houston, Memorial City. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Daniel MenendezAssistant Rooms Operations Manager

10/10 (非常に良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Samantha, Thank you for choosing The Westin Houston, Memorial City, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Akram SoufiDirector of Operations

8/10 (良い)

Siddharth Mahendra

2023 年 7 月に 3 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 8 月 6 日)
Dear Mr. Mahendra, Thank you for the generous rating of our hotel. The Westin Houston Memorial City is energized by welcoming our guests to the Houston area with spacious accommodations, excellent amenities and a beautiful location. We are pleased you enjoyed your time with us, and we hope you will come back to see us soon.Be Well,Caitlyn DeLongAssistant Rooms Operations Manager

10/10 (非常に良い)

Eugene、rolling hills estates

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Memorial city mall is within walking distance. It feels like they use soft water at this hotel.
2023 年 7 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Eugene, Thank you for choosing to stay at The Westin Houston, Memorial City. We are glad our location was convenient for your visit to all the many attractions of our thriving city, particularly the Memorial City Mall. We look forward to being your home the next time you are in our area.Be Well,Akram Soufi,Director of Operations

10/10 (非常に良い)

Evelin Montserrat

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and nice place
2023 年 7 月に 1 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear M. Montserrat, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased you enjoyed your overall stay and that you particularly liked our spotless accommodations. We hope you will choose us every time your travels bring you to our area.Be Well,Daniel MenendezAssistant Rooms Operations Manager

10/10 (非常に良い)

Inseon

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staffs are very helpful and friendly
2023 年 7 月に 2 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 7 月 16 日)
Dear Inseon, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Houston, Memorial City. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.Be Well,Daniel Menendez,Assistant Rooms Operations Manager

8/10 (良い)

Trevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff was courteous and outgoing with any issues that came about and all the amenities were in working order and functional! Overall a nice staycation with the sky deck pool !!!
2023 年 6 月に 2 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Trevin, Thank you for sharing your feedback regarding your recent stay at The Westin Houston, Memorial City. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We are so glad you loved our thoughtful amenities. We look forward to welcoming you back soon.Be Well,Daniel MenendezAssistant Rooms Operations Manager

4/10 (不満)

Blas

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Broken shower door. Smelled like smoke. Not worth the pricing. Not so friendly staff.
2023 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 6 月 15 日)
Dear Blas, Thank you for posting a review of your stay with us. We are sorry for the issues you encountered in your guestroom. We have shared your feedback with the appropriate individuals, and we are working with them to prevent such problems from occurring again. We also apologize for your disappointment with the service you received from our associates. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.Be Well,Akram Soufi,Director of Operations

8/10 (良い)

Mary

2023 年 5 月に 2 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 5 月 22 日)
Dear Mary, Thank you for rating your experience at The Westin Houston, Memorial City. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area. Be Well, Caitlyn DeLong Assistant Rooms Operations Manager

8/10 (良い)

Paulina

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
En general todo bien pero cobran por estacionamiento y wifi. El personal del restaurante no es nada amable
2023 年 5 月に 3 泊滞在
Rooms Operations Managerからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Paulina, Thank you for staying at The Westin Houston, Memorial City, and posting your review. While we appreciate your nice rating, we are sorry for the unpleasant experience you endured with our associates. We will address your comments with our team to take corrective measures. We also regret your disappointment with the parking and Wi-Fi costs. Our fees are competitively priced and posted on our hotel's website so guests can have this information before booking with us. We look forward to you will choose us the next time you visit the area. Be Well, Ismael Cirnes Rooms Operations Manager

10/10 (非常に良い)

Lola

2023 年 5 月に 3 泊滞在
Assistant Rooms Operations Managerからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Lola, We are glad you had an outstanding stay at The Westin Houston, Memorial City, and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Be Well, Daniel Menendez Assistant Rooms Operations Manager

10/10 (非常に良い)

Wendy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was very elegant and fresh. The staff treated us well and it was no time until we were in our room.
2023 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 5 月 6 日)
Dear Wendy, Thank you for being our guest at The Westin Houston, Memorial City. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our invigorating surroundings, revitalizing guestrooms, and thoughtful associates. We hope you will choose us every time your travels bring you to our area.Be Well,Akram Soufi,Director of Operations

10/10 (非常に良い)

Marlene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 2 泊滞在
Housekeeping Managerからの返信 (投稿日 : 2023 年 5 月 7 日)
Dear Marlene, We are thrilled you had an excellent stay at The Westin Houston, Memorial City and appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us. Be Well, Ana Roseberry Housekeeping Manager