Dear Troy,Thank you for your perfect rating and feedback! We're glad you enjoyed your stay and found our spacious rooms comfortable. Your comments about updating are noted, and we'll take them into consideration for future improvements.Sincerely, Hotel Manager

Dear LAN,We apologize for the discrepancy between the description and the actual amenities provided. Your feedback regarding the lack of kitchen utensils, coffee maker, and coffee/tea in the lobby is duly noted, and we understand the inconvenience this caused during your stay. We will review and update our amenities listings to ensure accuracy for future guests. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations in this regard. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Audra,Thank you for sharing your feedback about your recent stay with us. We apologize for any shortcomings in your experience that led to a 2 out of 5 rating on Expedia. Your feedback is valuable to us, and we will review your comments carefully to identify areas for improvement. If there's anything specific you'd like to discuss or if you have any further feedback, please feel free to reach out. We appreciate your input and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Manager

Dear Lasandra,We are deeply sorry to hear about your experience with the linens and our staff. This is certainly not the standard of service we aim to provide. Your feedback is invaluable, and we will address these issues immediately to ensure that they are rectified. Please accept our sincere apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

Dear Melika,Thank you for sharing your wonderful experience on Expedia! We're thrilled to hear that you had such a positive stay with us, especially regarding our customer service. Terry, Megan, and our entire team strive to provide exceptional service, and we're delighted that their efforts made your stay memorable. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic experience in the future.Sincerely,Hotel Manager

Dear Diana,Thank you for sharing your feedback about your recent stay. We're glad to hear that overall, you had a comfortable experience with fast check-in and check-out. We apologize for the inconvenience caused by the smell of cigarette smoke in your non-smoking room. Rest assured, we are taking steps to address this issue and ensure a more pleasant environment for all our guests. If there's anything else we can do to improve your future stays, please let us know. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Manager

Dear Guest,Thank you for your feedback regarding the lighting, comfort of the chair, and internet connectivity in your room. We apologize for any inconvenience these issues may have caused during your stay. Your comments are valuable, and we will address these concerns to improve the overall guest experience. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for a better experience in the future.Sincerely,Hotel Manager

Dear F,Thank you for your excellent rating and positive feedback on Expedia! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific that stood out to you or any areas where we exceeded your expectations, we would love to hear about it. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

Dear Robert,Thank you for choosing to stay with us and for rating our hotel on Expedia. We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star, please don't hesitate to let us know. Your feedback is invaluable to us as we continue to enhance our services for all our guests. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

Dear Robert,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that your experience was not fully satisfactory. Your comments are valuable to us as we strive to improve our services and facilities. Please know that we take your feedback seriously and will use it to address areas for improvement. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Sincerely,Hotel Manager

Dear Liriana, Thank you for your recent stay and for posting your review online. We are passionate about providing our guests with the highest quality customer service and clean accommodations for an enjoyable stay. Therefore, we apologize for your disappointment, as your overall experience does not meet our standards. We take your feedback seriously and thank you for bringing this to our attention. We will address your input to prevent this from happening again. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Terismia, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Martina, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Our housekeeping team works hard to keep the area clean and fresh, but we apologize for your disappointment with the smell concerns. Also, we regret you were unhappy with the breakfast choices offered, and your remarks are shared with our team for correction. Considering the spacious suite, we hope you will stay with us another time so we can provide you and your family with a much more satisfying experience.Sincerely,Hotel Management

Dear Semonia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Darrick, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to avoid any shortcomings. So we apologize that you did not get the room you booked and charged for more numbers of people. We will look into the issues to guarantee any future resolution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope to have another opportunity to make it up to you.Sincerely, Hotel Management

Dear Miriam, Thank you for reviewing your experience during your recent visit. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do honor these requests; however, there are times when we do not have the room unoccupied and available. This inconvenience, in no way, excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. We hope you will give us another opportunity to show you the excellent hospitality you should have received during this visit; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Mariana, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. We agree the breakfast is elementary and can include more items in the future. We hope you stay with us again the next time you visit.Sincerely,Hotel Management

Dear Sara, Thank you for taking the time to review your experience. We apologize for failing to leave a better impression on this visit. Our hotel follows the most rigorous industry standards regarding our suites' cleanliness and pest control. Therefore, we will review your concerns with our housekeeping team and pest control provider to ensure such matters do not affect future guests. Your feedback is much appreciated as we continually strive to grow and improve our guest satisfaction, and we appreciate you sharing your observation on where we need to focus. We appreciate you being our guest and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Juan, Thanks for taking the time to share your evaluation of our hotel. Please accept our apologies for not meeting your expectations. We appreciate your observations regarding the conditions of our hotel. We agree our hotel is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. In the meantime, we are committed to maintaining the cleanliness and upkeep of our property. Therefore, we will share your comments with our housekeeping team and pest control provider to prevent future occurrences. We hope this isolated incident does not keep you from revisiting us. We welcome the opportunity to make it up to you.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management