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ソネスタ ES スイーツ ヒューストン - NASA クリア レイクの口コミ

3 out of 5
ソネスタ ES スイーツ ヒューストン - NASA クリア レイク
Houston, TX

口コミ

8.6

非常に良い

評価 10 - 782 件の口コミ中 465 件が非常に良い" "
評価 8 - 782 件の口コミ中 195 件が良い" "
評価 6 - 782 件の口コミ中 45 件が普通" "
評価 4 - 782 件の口コミ中 43 件が不満" "
評価 2 - 782 件の口コミ中 34 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Toshihito

家族旅行
良かった点 : 清潔度、客室の快適度
2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

Toshinobu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesomw
部屋も設備も綺麗です。 少しお高めですが、次回も機会あれば利用したいです。
2018 年 12 月に 1 泊滞在
austinからの返信 (投稿日 : 2019 年 1 月 14 日)
thank you

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
広い部屋で快適ですが、食事の場所には困るかもしれません
いくつかの部屋からなるロッジのような建物で成り立っているので、天気が悪いとフロントから部屋まで面倒かもしれません。部屋はとても広く、キッチン、リビング、ベッドスペースが一部屋にありました。キッチンには食器・電子レンジもあるので部屋で食事をしてもいいと思います。食洗機と食洗機用の洗剤があったのがアメリカならではでした。ただ、ホテルの周りは隣にスタバ、マクドナルドがあるだけですので、車がないと食料の確保が難しいかもしれません。（水はスタバの横のFedexで買うと安かったです）アメニティはアメリカのホテルにしてはよく、シャンプー、コンディショナー、ボディソープ、ボディクリームの小さなボトルがありました。朝食は可もなく不可もなく。ベーグルをトーストでき、クリームチーズがあったのでよかったです。コーヒー、紅茶は終日サービスである点は好印象でした。
2017 年 10 月に 1 泊滞在

10/10 (非常に良い)

Simon、Tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thank you for comfortable stay.
I enjoyed comfortable room, kind staff and variable breakfast. I felt fully satisfied.

2/10 (非常に不満)

Eric

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I booked this as a hotel and when we arrived we found out it was converted to an apartment complex. We were stranded and needed find another hotel.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Dorothy

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 7 泊滞在

10/10 (非常に良い)

Mayra Jocelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Paul

良かった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Miriam、Sammamish

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing,helpful and friendly. The room was bigger and better than I thought. The location was perfect close to NASA and amenities.
2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Kathryn、Lakewood Village

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We had stayed there in the past and was ok. They need to post on their website that it is being turned into long term rental property and should no longer be presented as a hotel. Pictures show breakfast which they no longer offer. Carpet was dirty.
2024 年 1 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Kathryn,It saddens us there was confusion regarding our property type, and we apologize for your frustration. All your feedback is valuable to us, and we will use it to make improvements where necessary. Thank you for taking a moment to share your thoughts, and we wish you well.

4/10 (不満)

Charles

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
First they tried to charge my credit card there is no breakfast at this hotel and I was treated like a resident instead of a guest the sheets was not cleaned and we could not get the garbage taken out I would not recommend this hotel because they're going through construction and trying to change it into an apartment complex that is what I was told
2024 年 1 月に 3 泊滞在

4/10 (不満)

Terri

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Asked why I was staying here when checking in?
When I check in I was asked whyI was staying here, as they are converting to apartments. I had already prepaid and booked for a week so not much I could do about it. Would not recommend booking and have no idea why they are even accepting reservations as they are in no condition to be accepting paying guests.
2024 年 1 月に 5 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Terri,It's unfortunate to hear that you didn't have a good time with us, and we apologize for any disappointment in our accommodations. This is never our intention and we'll be sure to discuss all of your comments internally. Thank you, and we hope you will consider coming back to join us again in the future.

6/10 (普通)

Tijuana

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The staff was friendly but this establishment is transitioning into an apartment complex...There isnt any continental breakfast anymore as well.
2024 年 1 月に 2 泊滞在

4/10 (不満)

Kris

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Despite advertising free breakfast, it has been discontinued. The room was not clean. The carpet had several stains including a mysterious large blue stain by the bathroom. The tub surround was dirty. The bathroom countertop had a waxy pile of goo and the sheets had holes in them. This property is converting three rooms into apartments so they are not maintaining the remaining hotel rooms as necessary.
2024 年 1 月に 1 泊滞在
Guest Relations からの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Kris,Thank you for reaching out and bringing your concerns to our attention. We assure you that the comfort of our valued guests is vital to us, and we regret that our accommodations fell below your expectations on this occasion. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes and improvements. We appreciate you reaching out and hope you consider staying with us again in the future for a better visit.

6/10 (普通)

Noema A

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
2023 年 12 月に 2 泊滞在

6/10 (普通)

Tamiko

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointed on my birthday
The pictures are not up to date with how the hotel looks now. The pictures shows a full stove/oven which it only has a stove top. The restroon were not clean, there was no soap in the kitchen area, no extra toiletries to be replaced. The only thing was food was the a/c.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Michele

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great apartment
No complaints, as pictured
2023 年 12 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Quality gone down hill
We stayed at the Sonesta ES Suites before, and it was amazing. So, we decided to return and have a nice anniversary stay. Well, to our surprise Sonesta was transitioning to apartments. There were only a select few suites available to book online for hotel stay. Moving forward, we requested a room where we didn't have to walk upstairs since I recently had surgery. The front desk agent, Ashley, was very accommodating. She changed our room location. Now that we are in our room, we noticed somethings that did not give the same feel as before. The carpet was stained red in front of the bathroom sink, the dishes in the kitchen were not clean (had a black film on them but I rewashed them), the furniture that was previously in the room is replaced with cheap distasteful furniture, and there was no iron along with the ironing board (had to request it from the front desk). As we moved around to leave the complex, we noticed some genuinely concerning issues. 1) Loud music around the tennis court and swimming pool. Again, we are aware that they are transitioning to apartments, but this is a noise ordinance. 2) One of the residents was standing in his apartment window nude. Yes, naked!!! 3) Another resident is walking her dogs, and they are relieving themselves but she's not picking the poop up. Again, another city ordinance being broken. This would have been one of the best stays, but we can see that this place is going down before a full transition takes place.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

JP

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family stay
I had a little problem at check in, not the room I had rented. The customer service clerk was able to make it happen and everything turned out great. The description needs updating as they are converting over to full time apartments and only 30% is available for hotel guest. Parking was full and hard to find a space. Overall enjoyed my visit.
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Gone downhill
Sonesta’s management changed and the quality has gone downhill. It was quoted as having free breakfast, but I learned at check in that new mgt took that away. When we got to our room it smelled like mildew. There were a pile of wet towels inside our room by the front door. It looked like they were there due to a leaky vent. They also removed the blackout curtains in the center living room. This was a problem as my young daughter was sleeping on the foldout couch and was awake with the sunrise. Given the room was so bright, she could not go back to sleep. We have been staying here for years as the suites work well for our larger family, but after this experience we will find a new place to stay next time we visit.
2023 年 12 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 30 日)
We appreciate your feedback. We're sorry to hear that our accommodations and amenities failed to meet your expectations. Our team is dedicated to making effective changes for the future, so we will be sure to discuss all of your comments internally. We know that we can change your perceptions, so please consider giving us another chance in the future.

10/10 (非常に良い)

Abdul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

India

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Management からの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for the feedback. Can I ask what happened and what made your stay bad with us?

10/10 (非常に良い)

Rena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
Check in was quick and the room was clean. Will stay again.
2023 年 12 月に 2 泊滞在

8/10 (良い)

Kim

良かった点 : スタッフとサービス
2023 年 11 月に 3 泊滞在

4/10 (不満)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス
The room was very roomy and clean. I love the full kitchen. On Hotels.com it showed breakfast was included. They do not do breakfast anymore. There's not even coffee in the lobby. We had coffee in the room though.
2023 年 11 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Kevin,Thank you for choosing to stay with us and sharing what you enjoyed the most. It is always great to know when our rooms and amenities meet guests' expectations. However, we apologize if the third-party site you used to make your reservation did not provide up-to-date information. We do our best to ensure all booking channels are correct, and we will reach out to them to ensure our hotel is being accurately represented. Thank you, and we hope to welcome you back in the future.

2/10 (非常に不満)

Adriane

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We have visited this property several times over the last few years. We really like the Clear Lake area, and Bay Area Blvd is a great location. Because of our prior experience, we knew this property is a no-frills to the extreme experience. Don’t expect anything for breakfast regardless of what’s promised on the reservations page. Don’t expect an extra pillow or replacement towels or literally anything. No one will ask you for your stay was. We knew all of this and made our peace with the experience because it’s always been a good space for our family. However, this stay was deplorable. The property has taken a serious nosedive since starting to rent to tenants as an apartment complex. We killed 2 roaches within the first 30 minutes in our “suite”. Feral cats were pouring out of the overflowing dumpsters. There was body hair left in the tub from the last occupant, and perhaps the final straw was what appeared to be none of that blood spatter on the wall behind the door of the only fully functional bathroom. (We had a 2-bed, 2-bath “suite”, and the other toilet apparently had no wax ring under it as water just poured out of the bottom. Knowing the apathy of past staff, I didn’t bother to share any of this info with staff until I checked out (even then no one asked about the quality of my stay.) The staff member I spoke to wasn’t surprised or appalled by my reports at all and simply said “some units need more work that others”. Needless to say, we’ll find another hotel.
2023 年 11 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Adriane,As a repeat guest, your feedback means that much more to us. We are so sorry that your recent stay did not live up to your expectations. By knowing where we fell short, we can work to make positive changes and ensure our future guests have a much better experience. While we can't change the past, we are confident we can leave a better lasting impression in the future.

10/10 (非常に良い)

Melanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

4/10 (不満)

Gregory

グループ旅行
良かった点 : 清潔度
The listing I reserved said it had breakfast included. There was an area that appeared to be set up for a breakfast bar, but there was no food. Even in the pictures in the listing, there is food shown in the area I saw. This was a real problem for me. I ended up having to walk to McDonalds and purchase breakfast (if that is what you can all it). Be assured, even though the listing says breakfast is included...it is not.
2023 年 11 月に 2 泊滞在
Management からの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for your stay with us, we are transitioning to an apartment complex, and we should tell everyone at check-in that we do not have breakfast.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
No breakfast though advertised
There was NO breakfast as advertised in the booking!
2023 年 10 月に 1 泊滞在
Management からの返信 (投稿日 : 2023 年 11 月 13 日)
We thank you for staying with us, we are in the process of transitioning to an apartment complex.

2/10 (非常に不満)

Anne

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Did not know when we booked this property that the hotel/suites were being turned into apartments. Sonesta must be going under. The place was dirty, blood on the closet door, the shower did not work. Overall they are done with taking care of things as a hotel. They seem to be having a hard time renting out as apts, giving 2 months free rent.
2023 年 10 月に 3 泊滞在
Management からの返信 (投稿日 : 2023 年 10 月 17 日)
Good afternoon I sorry that that you had a bad experience. Can I ask what happened? Also, what room where you in so I can make sure that I take a look at all of your concerns.

10/10 (非常に良い)

Julien

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good

2/10 (非常に不満)

Emmanuel

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cockroaches, Cockroaches and Stains
Room was full of roaches, mattress was covered in nasty stains. We had to leave property and book another room
2023 年 10 月に 1 泊滞在
Management からの返信 (投稿日 : 2023 年 10 月 17 日)
Hello, I'm sorry you had a bad experience with us. Can I get more information on your stay?

4/10 (不満)

Christopher

家族旅行
気になった点 : 清潔度
DO NOT STAY HERE… being converted to apartments
I should have taken photos but I would not stay here again. First off this property is being converted to apartments so there was no breakfast as listed or even a hotel store to buy snacks or drinks. Then there was no elevator so having to get the luggage for 10 people up the stairs was a definite challenge. Once in the rooms the carpet was stained and some of the sheets in the rooms had not been changed. Just overall it felt like cleaning was half done at best. I don’t blame the staff there was almost none left due to the fact the hotel was being closed to convert into apartments. They were clearly trying the best they could with the situation they were in too. I wish I had taken pictures but sadly it didn’t ✞ my mind at the time.
2023 年 10 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Christopher, Thank you for sharing your experience. We're sorry to hear about the aspects of your stay that were not up to par, and we ask that you reach out to us offline so we can discuss them further. We wish you safe travels and hope for another chance to impress you in the future.

10/10 (非常に良い)

Rick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Marianela

2023 年 9 月に 2 泊滞在
Management からの返信 (投稿日 : 2023 年 10 月 3 日)
Thank you for this. Well, look forward to seeing you again in the future.

10/10 (非常に良い)

Courtney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Full kitchen was nice, even though we didn’t need it. Comfortable, clean bed. Would stay again.
2023 年 9 月に 1 泊滞在
Management からの返信 (投稿日 : 2023 年 9 月 23 日)
Thank you for staying with us

8/10 (良い)

JIMIN

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Maricel、Corpus Christi

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Shari

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very pleased with everything...the AC was amazing! Food options nice and close
2023 年 9 月に 2 泊滞在

8/10 (良い)

Douglas

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The Rooms are like small Apartments
The ES in the name must mean extended stay. Seemed like many were staying there long term. They are like tiny apartments. Only negative was there was drama outside our apartment on the stairs with a couple arguing over alcohol. I like the space over a normal hotel room.
2023 年 9 月に 2 泊滞在
Management からの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for your comments, If you visit us again please let the front desk know so we can get any disturbances handle.

8/10 (良い)

Kenneth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Management からの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you

8/10 (良い)

Rosemary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Management からの返信 (投稿日 : 2023 年 8 月 31 日)
Thanks for the comment we are working to make sure that your next say is even better

6/10 (普通)

Edwin

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Doesn’t offer a free breakfast
The property and booking said they offer a free breakfast; however, the front desk said they don’t offer free breakfast. I would not have booked that place if I knew that. False advertising.
2023 年 8 月に 4 泊滞在
Management からの返信 (投稿日 : 2023 年 8 月 31 日)
We do apologize, but the owner ship has transitioned this property out of it.

6/10 (普通)

Joel

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The property did not have much. Their excuse were they are transitioning to apartments.
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Cynthia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Studio apartment
Great location for us, with kitchen and ample parking. They are transitioning to be an apartment complex, so it feels a bit like a neighborhood, with families in the pool and playing cards in the common area, which also has a grill.
2023 年 8 月に 2 泊滞在

8/10 (良い)

Pablo、Keene

2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在

4/10 (不満)

Hien、Katy

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
When searching for hotels on Expedia, I filtered out "Free Breakfast". This property does not provide any breakfast! Please remove that and the picture of the "breakfast buffet". As far as the property, there's dog feces where people are not picking up. Also trash all over. The room itself has dirty carpets with a burn hole. Bedsheets had black sharpie writing on them... Overall, I was very disappointed.
Guest Relationsからの返信 (投稿日 : 2023 年 8 月 5 日)
Dear Hien,Your experience is not one we hear about often. Had we known that your stay was not to our usual standards, our team would have been happy to accommodate you accordingly. Rest assured, our complimentary breakfast selection is offered at the same time every morning, and our team is always willing to suggest a local option should our available selection not be to your tastes. Rest assured, housekeeping is looking into your comments, and we hope for another chance to impress you in the future.

6/10 (普通)

Melinda

グループ旅行
Had checked in on Thursday evening and around 1130-1145 pm the smoke alarm went off and continued off n on throughout the night up until around 815 am the net morning than again that Friday night around the same time until around 2 am and we asked to be compensated when we checked out but the manager on duty when we checked out said that upper manager said no. I don’t believe this was the why to handle the situation because it was a inconvenience and scary at the same time to be sleep and be woke up to this not knowing if it was the real thing this time
2023 年 7 月に 3 泊滞在

8/10 (良い)

Deborah

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 7 月に 6 泊滞在