Thank you, Ralph, for taking the time to rate and review your stay. I am happy that you found so much to like about the property and food! Although I am sorry that you didn't get the DoubleTree Spirit from our shuttle driver, I am happy that it won't deter you from returning. We look forward to the opportunity to serve you again soon!

Thank you, Kathy!

Thank you, Mitchell, for taking the time to rate and review your stay. I am happy that you had a good experience despite the improvements in process! Landscaping is next! We look forward to the opportunity to serve you again soon!

Thank you, Carlton!

Thank you, Gail!

Thank you, Huan!

Thank you, JaTima!

Hi, Beverly! Thank you so much for taking the time to rate and review your stay with us. I can't wait to share your kind words with my team. We try very hard to make our guests feel human again after a tough day of travel. Please come back soon!

Thank you so much, Douglas! Come back and visit soon.

Thank you, Susan! I hope we have the opportunity to serve you again soon!

Thanks, Clark!

Hi, Anonymous. Although the elevator situation was out of our control, I am sorry to hear that you were inconvenienced by this issue during your stay last month. I am glad to hear that the front desk made a good will gesture to comp your breakfast. Like all DoubleTrees, breakfast is not included in the rate, unless you choose a special rate that does. Our elite level Honors members also receive a Daily F&B Credit that could help offset the cost of breakfast.We wish you safe travels wherever they may take you.

Hi, Donald. Thank you for taking the time to rate and review your stay with us. We look forward to the opportunity to serve you again soon.

Thanks, LaQuesha!

Thank you, Donna!

Thanks, Jamie!

Thank you, Byron!

Hi, Matthew. I am so sorry to hear that we let you down. I am terribly sorry about the elevator situation. It was completely out of our control. We had a staff member taking guests up to their floor via the service elevator. I cannot understand why that was not offered to you.I will share your other feedback regarding the cleanliness of the room and plumbing to the appropriate department leader.I wish you safe travels no matter where they take you.

Thank you, Melinda, for taking the time to rate your stay with us. If there is any specific feedback you would like to share, we would be interested in hearing where we could have improved to provide you with a better experience.

Thank you, Frances!

Thank you, Roland. We will aim to improve that score if we have the opportunity to serve you again.

Thank you, Wesley. If you have any specific feedback to share, we would love to know where we could improve.

Thanks, Rebecca!

Thank you, Chris! It was a pleasure being of service. Come back soon!

Thank you, Robert! We look forward to serving you again soon.

Thank you, Mark, for taking the time to rate and review your stay. It was a pleasure being of service and I hope we have the opportunity to serve you again soon!

Thank you, Christy, for taking the time to rate and review your stay. I am sorry that you experienced the issue with a knock from housekeeping before you had departed. We try very hard to prevent that from happening. I will share your feedback with Housekeeping leadership for training purposes.It was a pleasure being of service and I hope we have the opportunity to serve you again soon!

Thank you, Nanay!

Thank you, Dennis!

Thank you, Mary, for taking the time to rate your stay. It was a pleasure being of service and I hope we have the opportunity to serve you again soon!

Thank you, Tomas, for taking the time to rate your stay. It was a pleasure being of service and I hope we have the opportunity to serve you again soon!

Hi, Laverne. Thank you for taking the time to rate and review your stay. We are beginning the process of major improvements. Hopefully you will have a chance to come back when they are complete to see the transformation!The Cabana section surrounding our outdoor pool is a popular area in high demand, but we can certainly understand the trade off of a bit of a longer walk to your room.I hope we have the opportunity to serve you again soon.

Thanks, Ellie!

Thank you so much, Schelia!

Hi, Kim. Oh no! I hope you were able to go back when we had hot, fresh cookies! Thank you for the excellent rating though. Come back soon!

Thank you, Juan!

Thank you, Diane!

Hi, Aaron & Stacy.Thank you for taking the time to share your experience about your recent stay with us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.Your comments will help us as we continually strive to improve our guests experiences. We know you have choices. At Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and we hope you will give us another opportunity to serve you in the future.I wish you safe travels wherever they may bring you.

Thank you, Deirdre!

Thank you so much, Paul. We hope we have the opportunity to serve you again soon!

Thank you for your feedback, Carolyn. We hope we have the opportunity to serve you again soon!

Thank you, Nathan, for taking the time to rate your stay. We hope we have the opportunity to serve you again soon!

Hi, Andrea. Thank you for your feedback. Your comments will help us as we continually strive to improve our guests experiences.

Thank you, Gena! We appreciate your kind words. I am so sorry that we missed your wake up call. We know how important that is and it is unlike us to make such a mistake. I hope we have the opportunity to serve you again soon!