中庭

コートヤード・ヒューストン・インターコンチネンタル・エアポートの口コミ

3 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1003 件の口コミ中 675 件が非常に良い" "
評価 8 - 1003 件の口コミ中 211 件が良い" "
評価 6 - 1003 件の口コミ中 50 件が普通" "
評価 4 - 1003 件の口コミ中 29 件が不満" "
評価 2 - 1003 件の口コミ中 38 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Eisuke

2023 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Eisuke,Thank you for sharing the awesome rating of your experience, and please visit us again.Best,Dwan LightfootGeneral Manager

10/10 (非常に良い)

amber

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
loved this hotel
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear amber, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Dwan Lightfoot, GM

8/10 (良い)

Sai

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Muy bien la habitación pero mal el servicio del encargado tuvimos que llamar varias veces para solicitar el transporte al aeropuerto y nos colgaba el teléfono. Cuando llegamos estaba de malas y nos atendió groseramente. Solo una persona atendía el mismo que contestaba el teléfono.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sai, Thank you for sharing your kind review with us and other travelers. I'm glad you enjoyed our modern rooms during your time in Houston. I am sorry to hear that you were not treated in a friendly manner and I am at your service if you wish to discuss the situation further. Please visit us again upon your return to the area. Sincerely, Dwan Lightfoot, GM

10/10 (非常に良い)

Kaylia

家族旅行
Everyone was wondering and everything was perfect
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Kaylia, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Dwan Lightfoot, GM

8/10 (良い)

ANTONELLA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Il limite della struttura e' che si trova in una area aereoportuale dove non c' niente da fare. L albergo e' molto semplice ma le camere sono molto belle e comode. Ottima accoglienza. Colazione buona. Da consigliare assolutamente.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear ANTONELLA, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
N/a
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Patricia, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Dwan Lightfoot, GM

10/10 (非常に良い)

charlene

良かった点 : 清潔度、施設のコンディションと設備
Took forever to catch the shuttle but excellent facility
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear charlene, We take pride in providing the best accommodations and service. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the shuttle. Thank you for your time in reviewing our hotel. Best, Dwan Lightfoot, GM

4/10 (不満)

Ivonne

良かった点 : スタッフとサービス
Waiting too long for shuttle never came
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Ivonne, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. I'm very sorry for our lapse with the shuttle and that we inconvenienced you. We appreciate the feedback and hope to serve you better in the future. Sincerely, Dwan Lightfoot, GM

10/10 (非常に良い)

Emily

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for people needing airport transportation service
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Emily, I'm glad that our shuttle was convenient for you. We appreciate your kind feedback. Thank you for staying with us. Best, Dwan Lightfoot, GM

8/10 (良い)

Marny van

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The advertisement said restaurant and bar on site but I found that it is only a Bistro. Very misleading.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Marny van, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by any miscommunication about our Bistro. At the Bistro, we do offer light breakfast options. Guests have also enjoyed the rooftop bar about a mile away. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Dwan Lightfoot, GM

6/10 (普通)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The first woman who checked us in was not very friendly but that was the only staff who presented that way.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Julia, My sincere apologies that you were not greeted at check-in with the same warmth our guests have come to expect while staying with us. I appreciate you taking the time to write, and I assure you that your comments will be reviewed with the staff. I hope we get another chance to surpass your expectations on the next visit. Sincerely, Dwan Lightfoot, GM

10/10 (非常に良い)

Carlisia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was such a comfortable place to be and not far from the airport.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Carlisia, What an excellent rating! I am thrilled to see that your stay was comfortable and convenient. I hope that we will be your first choice for lodging in Houston from here on out. Thank you for your business, and please come again. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Teresa

Me gustó mucho el hotel, lobby, habitaciones y baño modernas y limpias
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Teresa, We are happy to hear from you and value your kind review. It is lovely to hear that our beautiful lobby, hotel, and modern accommodations all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Erica

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在

6/10 (普通)

Ritha

2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Ritha, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Dwan Lightfoot, GM

10/10 (非常に良い)

Summer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Anna

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Rishi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Rishi, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Dwan Lightfoot, GM

8/10 (良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and close to the airport
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear George, I am happy that our crisp accommodations and proximity to the airport were just what you needed for a great stay. Thank you for your kind feedback and your patronage. We hope to welcome you back soon. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Jeffery、Carthage

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 設備とサービス
Easy check in and check out. Beautiful comfortable room.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Melissa, It warms my heart to hear that you had an excellent stay from start to finish. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Houston. Best, Dwan Lightfoot, GM

4/10 (不満)

Ilana

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Ilana, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Dwan Lightfoot, GM

10/10 (非常に良い)

Pamela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Paula at the front desk was fantastic. Very helpful and what a personality! The other young woman was also very good but I failed to get her name. Overall, very positive experience!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Pamela, Thank you for being our guest and for complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Marcela

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Marcela, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Gizelle、San Pedro Sula

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Front desk deberia ser mas amabke
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Gizzelle, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel and location . My apologies regarding the service; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Dwan Lightfoot, GM

8/10 (良い)

Joel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Did not like paying for parking.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Joel, We are happy to hear from you and glad to know your stay was pleasant. I am sorry that you were disappointed with the parking. In Houston as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Ernesto

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service from friendly staff. From the shuttle drivers to the front desk. Clean and modern room. Maybe the only thing I can suggest is a free bottle of water in the room would be nice.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Ernesto, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and I’ve taken note of your recommendations regarding water bottles. We hope to see you back anytime you return to the area. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Gizelle、San Pedro Sula

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Gizelle, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Deb

2024 年 4 月に 1 泊滞在

8/10 (良い)

Omar

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Deecynber

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Vivian、La Marque

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed 1 night, clean and very convenient to Airport
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Vivian, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know you enjoyed our hotel's cleanliness and location. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Donna

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Briana Chalmers

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

SALVADOR

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
muy cerca del aeropuerto y comodo las habitaciones
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear SALVADOR, Thank you for taking the time to share your kind review! I'm glad you found our rooms comfortable and location convenient. We hope to be your hotel of choice when in the area. Sincerely, Dwan Lightfoot, GM

10/10 (非常に良い)

Armani

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything and Everyone at this property is amazing. I love staying here when I visit.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Armani, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming compliments regarding the level of service you received. We look forward to your next visit! Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Alejandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing stayed. We have a lot of places to eat near by and also staff was very friendly
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Alejandra, I am thrilled that we provided you with an exceptional stay from start to finish. We take great pride in offering the best service and accommodations in the Houston area, and we appreciate you taking notice. On behalf of the entire staff here at our Courtyard by Marriott, thank you for your business, and please visit again soon. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Armani

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The GM and his staff are absolutely incredible. The best hotel in the area by far. So friendly and very family oriented.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Armani, We are so glad you had an incredible stay with us here at the Courtyard by Marriott Houston Intercontinental Airport! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Joanne

Comfortable room with airport shuttle. Breakfast was good but not included.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Joanne, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Melanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was extremely clean and comfortable. The Bistro made me a delicious supper when I arrived. The staff were super friendly and courteous. I think I had one of the best showers of my life. I would absolutely stay here again. My only issue were the planes flying overhead so I recommend bringing ear plugs. 😊
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Melanie, Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed nearly every aspect of your stay at our Courtyard by Marriott. Thank you for sharing this kind review, and please come back to see us anytime we can be of service. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Armani

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property & staff
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Armani, Offering beautiful accommodations and cheerful service is our goal. We are happy you had a great stay, and your feedback is very much appreciated. Thank you for staying at Courtyard by Marriott Houston Intercontinental Airport, and please come see us again. Best, Dwan Lightfoot, GM

8/10 (良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Safe , quiet, clean , Starbucks coffee , nice staff
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Elizabeth, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy from airport
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Angela, Thank you for staying with us! It is great to know that our airport location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best, Dwan Lightfoot, GM

8/10 (良い)

Vivian、La Marque

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel being so close to airport for early morning flight is awsome. The beds are hard for my liking but the hotel was clean and the staff was friendly.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Vivian, We appreciate your kind words! Thank you for letting us, and other travelers, know you enjoyed your time at the Courtyard by Marriott Houston Intercontinental Airport. We loved hosting you and hope to do so again someday. Best, Dwan Lightfoot, GM

8/10 (良い)

Lillian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Kerrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff at the front desk was super helpful when we couldn’t find the shuttle at the airport. Also, very friendly and thorough when we got there.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Kerrie, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Briana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is wonderful, the staff is awesome, I just don’t like that there’s no bar at the location to stay available for later hours, around 10pm they’re shutting things down. But overall the stay was good, nice and clean rooms.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Briana, We loved hosting you! Thank you not only for your business but also for this uplifting review. We are proud to have been a part of your trip and hope you will return someday. Best, Dwan Lightfoot, GM

10/10 (非常に良い)

Madison

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super clean, staff very helpful
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Madison, Spotless rooms and friendly service tend to make for a superb stay. Thank you so much for sharing this excellent review and telling us how much you enjoyed your time at our Courtyard by Marriott. We look forward to welcoming you back soon! Best, Dwan Lightfoot, GM