Dear Tamotsu,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Your feedback will be shared with our internal team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Warm regards,Charley M.General Manager

Dear Antoinette,Thank you for your feedback! We're glad you enjoyed our fantastic location. We look forward to welcoming you back to C. Baldwin, Curio Collection by Hilton soon!Warm regards,Charley M.General Manager

Dear Kenneth,Thank you for your kind words! We're delighted you enjoyed your stay at C. Baldwin, Curio Collection by Hilton, and our team looks forward to welcoming you back for another five-star stay.Warm regards,Charley M.General Manager

Dear Tomi,Thank you for choosing C. Baldwin, Curio Collection by Hilton! We appreciate your perfect review and are glad your stay was great. Please come back and see us again soon!Warm regards,Charley M.General Manager

Dear Brittany,We apologize for the issues that arose during your recent stay with us. Your concerns regarding the smell, bathroom condition, and service are all very important to us and will be looked into by our team to ensure better quality for future stays. Feedback is what helps us improve, so we appreciate you sharing your concerns with us. We hope for the opportunity to welcome you back for a stay that accommodates your expectations.Warm regards,Charley M.General Manager

Dear Wesley,Thank you for taking a moment to let us know about your visit. We are disappointed you had concerns with our service and accommodations. Our team will look into your comments further to find where we can improve and deliver a better experience for you next time. Again, thank you for your review, and we hope you will consider staying with us in the future. Warm regards,Charley M.General Manager

Dear Vanessa,Thank you for your kind words! We're delighted to hear you enjoyed our beautiful surroundings and great food. It would be a pleasure to welcome you back to C. Baldwin, Curio Collection by Hilton, for another five-star visit!Warm regards,Charley M.General Manager

Dear Quba,We appreciated the opportunity to host you. Our team strives to deliver exceptional experiences to our guests, so we encourage you to share details on how we could have improved your stay. We hope you will consider returning in the future.Warm regards,Charley M.General Manager

Dear Patrick,Thank you for choosing C. Baldwin, Curio Collection by Hilton for your quick trip to Houston! We are thrilled to hear that you and your date enjoyed your stay, finding everything you needed right here, from the food to the bar and the overall atmosphere. It was a pleasure to host you, and we hope to welcome you back soon for another five-star experience!Warm regards,Charley M.General Manager

Dear James,Thank you for your review. It was a pleasure having you join us over the weekend; however, we are deeply disappointed to learn that you were not satisfied with your stay. While we are pleased our front desk and management teams left a good impression, we apologize for falling short of providing memorable hospitality all around. I have met with the third party valet company and reviewed your feedback and have rectified the issues with lack of empathy. We hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Warm regards,Charley M.General Manager

Dear Dyquain,We're glad you enjoyed your stay at C. Baldwin, Curio Collection by Hilton. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience.Warm regards,Charley M.General Manager

Dear Andy,Thank you for your perfect rating! We are delighted you had the chance to sample our delicious fares, and we appreciate you mentioning them to your fellow travelers. It was a pleasure having you here, and we hope you return soon!Warm regards,Charley M.General Manager

Dear Sheyi,Thank you for staying with us recently. It's wonderful to know you enjoyed our lovely hotel, and we appreciate you mentioning our comfortable accommodations. However, we apologize for falling short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.Warm regards,Charley M.General Manager

Dear Miracle,Our team will be so glad to hear your recognition for the hard work and attentive service they strive to provide each day. We hope you will join us again at C. Baldwin, Curio Collection by Hilton.Warm regards,Charley M.General Manager

Dear Charles,Thank you for staying with us and for your feedback. We're glad you had a phenomenal experience during your visit. We hope to welcome you back soon to C. Baldwin, Curio Collection by Hilton for another exceptional stay.Warm regards,Charley M.General Manager

Dear LaTrelle,Thank you for sharing your positive experience with us! We're delighted you found your room clean, quiet, and comfortable. Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay at C. Baldwin, Curio Collection by Hilton soon!Warm regards,Charley M.General Manager

Dear Savasia,Thank you for your five-star review! We're delighted to hear that you had a very nice stay and enjoyed the scenic beauty of our property. We look forward to welcoming you back soon for another enjoyable visit to C. Baldwin, Curio Collection by Hilton.Warm regards,Charley M.General Manager

Dear Nita,Thank you for sharing your concerns with us. We sincerely apologize for your unsatisfactory accommodations. To better address specific issues, we encourage you to reach out to us with additional information. Your input is valued and we look forward to hearing from you.Warm regards,Charley M.General Manager

Dear Marilyn,Thank you for sharing your feedback on your recent stay with us. We're delighted you appreciated our hotel's cleanliness and elegant design. However, we're concerned about the issues you encountered with the hot water and the amenities in your room. Rest assured, our team will address these concerns promptly to enhance our guests' experiences. We look forward to the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,Charley M.General Manager

Dear Paloma,Thank you for sharing your experience with us. We're disappointed to hear about the issues you encountered with our front desk service and the lack of room cleaning during your stay. Your feedback is valuable, and we're addressing these concerns with our team to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Warm regards,Charley M.General Manager

Dear Quiana,Thank you for your five-star rating! We're thrilled to hear our friendly team welcomed you warmly to our property, and we can't wait to see you again should your travels point you back in our direction.Warm regards,Charley M.General Manager

Dear Noelia,It was an honor to host you at C. Baldwin, Curio Collection by Hilton. Our team is pleased you enjoyed your time as our guest. It would be a pleasure to welcome you back. Warm regards,Charley M.General Manager

Dear Michayala,C. Baldwin, Curio Collection by Hilton thanks you for your review. We are pleased you found our location and shuttle service convenient and that you enjoyed your stay with us. We would love to welcome you back for a repeat visit. Warm regards,Charley M.General Manager

Dear Latoya,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.Warm regards,Charley M.General Manager

Dear Grace,Thank you so much for the five-star review. We are so pleased you enjoyed our beautiful property and the warm hospitality from our team. We'll pass your compliments on, and we hope you'll visit us again soon.Warm regards,Charley M.General Manager

Dear Louise,Thank you for your review. We regret to learn that you were not satisfied with your recent experience. Please know regarding our parking fee that we work to maintain pricing similar to the surrounding area, though we understand your disappointment. On a positive note, we appreciate you mentioning our convenient shuttle service and hospitable team. It was a pleasure having you here, and we hope you enjoyed your time in Houston.Warm regards,Charley M.General Manager