屋外プール、プール パラソル、サンラウンジャー

ベスト ウエスタン パールランド インの口コミ

2.5 out of 5
ベスト ウエスタン パールランド イン
1855 N Main Street, (Hwy 35), Pearland, TX

口コミ

8.4

とても良い

評価 10 - 382 件の口コミ中 192 件が非常に良い" "
評価 8 - 382 件の口コミ中 116 件が良い" "
評価 6 - 382 件の口コミ中 39 件が普通" "
評価 4 - 382 件の口コミ中 11 件が不満" "
評価 2 - 382 件の口コミ中 24 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
価格を考慮すれば合格点
料金の割に部屋の広さは問題なく、冷蔵庫、電子レンジがあったのが良かった点です。今時ありがたいことに喫煙の部屋に宿泊しました。フロントの対応も親切でした。2階の部屋でしたが、エレベーターがなかったのが残念でした。また外廊下側にしか窓がなく、カーテンを開けると外から部屋内が丸見えのため、ずっとカーテンを閉めて暗い状態で過ごすことになりました。WiFiは不安定でした。
2017 年 10 月に 3 泊滞在

10/10 (非常に良い)

Charlotte

ペット同伴の旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a Blessing all tbe way. Thank you
2024 年 5 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 5 月 9 日)
We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 (非常に良い)

Herbert、Windcrest

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for recommending the Best Western Pearland Inn to future travelers! We look forward to your return to us.

8/10 (良い)

Darren

カップルで旅行
良かった点 : 清潔度
Nice property
2024 年 4 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 (普通)

harold

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
On check in they said they only had smoking rooms and my reservation wasn’t refundable. Room smell so strong like weed it was miserable.
2024 年 4 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

2/10 (非常に不満)

Maxwell

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
Online, they said they offer complimentary breakfast when they don't.
2024 年 4 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 4 月 27 日)
We're sorry we could not meet your expectations. Thank you for your feedback.

8/10 (良い)

Lee

2024 年 4 月に 3 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for taking a moment to share your experience at the Best Western Pearland Inn. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 (非常に良い)

Dan、Pearland

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean facility
2024 年 4 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 4 月 8 日)
We're delighted you had an excellent stay at the Best Western Pearland Inn. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

8/10 (良い)

Myron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was DEFINITELY worth the price.
2024 年 3 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for staying with us recently. We appreciate your feedback!

8/10 (良い)

Ashley

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We weren’t at the hotel often but we thought it was good for what we paid. We didn’t get to experience the pool because of the weather but it looked nice! The beds were comfy & the shower was nice. Overall it was clean & convenient for our needs.
2024 年 3 月に 3 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for sharing a review of your recent experience. Our team here at the Best Western Pearland Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 (良い)

Judith

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The building looked old. However, the rooms are very modern. The beds are comfortable and the rooms were really clean. My only issue is that I had to pay a $30 per day fee for my pet. I wasn’t informed of the fee when I booked the room through Expedia. I would have gone to a different hotel had I known of the fee.
2024 年 3 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 3 月 17 日)
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. Thank you once again for allowing us to be of service, and we look forward to your next visit.

4/10 (不満)

jeffrey

小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Found bedbugs in room
2024 年 3 月に 3 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 3 月 17 日)
Your feedback is important to us and we have sent your comments to management for their review and if necessary we will address this.

10/10 (非常に良い)

Marvin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was very disappointed there wasn’t a breakfast as we expected.
2024 年 3 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for taking the time to write a review of our hotel. We are sorry to hear that you were disappointed that we did not provided breakfast. We hope you will consider staying with us again in the future.

10/10 (非常に良い)

Krista

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
The door didn't shut completely closed on room 121 and you could see daylight. Made us worry that bugs would get into the room
2024 年 3 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for sharing your review with us and letting us know about the door not closing shut. We will let our maintenance team know and have them fix this. We apologize for your concern and hope to welcome you back again for a better stay at the Best Western Pearland Inn.

10/10 (非常に良い)

Regina

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for sharing your five star rating with us at the Best Western Pearland Inn. It means the world to us and to our entire team! We look forward to serving you again soon!

10/10 (非常に良い)

Melanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to the Best Western Pearland Inn! Please let us know about your future experiences.

6/10 (普通)

Chad

良かった点 : 清潔度、施設のコンディションと設備
The bed was as hard as a rock, and I could get better food at the convenience store for breakfast. Definitely not worth the cost of the room. And the room has a weird smell to it.
2024 年 2 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 2 月 26 日)
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. It is our hope that you will consider staying with us in the future for a much better outcome.

8/10 (良い)

Verena

良かった点 : 清潔度、施設のコンディションと設備
Rooms were recently remodeled. Bed was average, mattress was somewhat hard. Breakfast was mediocre at best, slow to be refilled when they ran out. Bananas were filled up on Saturday and it looked like the remaining ones were left on Sunday. Muffins quickly gone, bread slow to be refilled. Pancake machine broken on the second day. Overall decent, would consider staying again if the price is right.
2024 年 2 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 2 月 19 日)
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 (良い)

Terry

2024 年 1 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 1 月 23 日)
Thanks for the great review! Our team is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

10/10 (非常に良い)

Ashia

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Check in was very smooth and quick. Room was clean and quiet at night.
2024 年 1 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 1 月 22 日)
Your recommendation is appreciated, and we look forward to welcoming you again.

8/10 (良い)

Peter

2024 年 1 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 2 月 9 日)
Thank you, Peter, for rating our hotel. We look forward to your return the next time you visit the area.

6/10 (普通)

Malcolm

良かった点 : 清潔度
気になった点 : 設備とサービス
I did not like that my room wasn't cleaned when i left for the day did not make up the bed or clean up in the bathroom still had toothpaste i the sink. The only thing they did correctly was give me fresh towels.
2024 年 1 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 1 月 15 日)
We're sorry you were unhappy. Thank you for your feedback and we have shared your comments with the housekeeping team. We hope to welcome you back in the future.

10/10 (非常に良い)

Jazzmin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
after christmas flight
I had a great experience and the customer service was great there. I had a flight that came in late and I was told my room was canceled they fixed this issue because my flight had technical difficulties.
2023 年 12 月に 7 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing Best Western Pearland Inn, and we look forward to your next visit with us.

10/10 (非常に良い)

Noemi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Buena opción de hotel.
Muy bonito el hotel. Desayuno rápido y variado. Muy atento el gerente. Buen servicio en general.
2023 年 12 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for taking the time to write a review of our hotel. We take seriously your decision to stay with us and hope you will do so again.

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DeLong stay
Toilet was loose and rocked otherwise the stay went well.
2023 年 12 月に 4 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2024 年 1 月 4 日)
We appreciate your valued business and feedback and we will be addressing your concerns.

10/10 (非常に良い)

lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for including our hotel in your travel plans. We are happy you enjoyed everything during your stay with us. Your recommendation is appreciated, and we look forward to welcoming you again.

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 12 月 20 日)
Thanks for the great review! The team at Best Western Pearland Inn is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

8/10 (良い)

Juan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean room and in good condition.
2023 年 12 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 (非常に良い)

Victor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stayed 3 nights on a weekend getaway. Quiet, clean facility. Manager and staff available when needed. Saw them tending to property daily. Comfortable and clean rooms. Well stocked. If I had to pick any areas that need improvement: pillows could be less rigid and please get a satellite tech out to properly set those dishes. A cloudy day should never interrupt a signal. 😁
2023 年 12 月に 3 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 12 月 12 日)
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Best Western Pearland Inn.

10/10 (非常に良い)

scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 12 月 5 日)
We appreciate your business and hope to welcome you back soon for another enjoyable experience.

10/10 (非常に良い)

Zachary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you for evaluating your stay at the Best Western Pearland Inn. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with the great service provided by our team. We look forward to welcoming you back again soon!

8/10 (良い)

Albert

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Free breakfast
2023 年 11 月に 8 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 11 月 28 日)
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 (非常に良い)

Niky

2023 年 11 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 11 月 21 日)
We're so glad you enjoyed your stay and you found all the staff was very friendly and your accommodations were great. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

10/10 (非常に良い)

Chike C.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Satisfied
2023 年 11 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 11 月 19 日)
Thank you for your positive feedback and your amazing rating. We work hard to gain your support so knowing that we have done just that has made our day! Thank you for being our guest and we look forward to welcoming you back again in the near future.

8/10 (良い)

Yeny

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelentes instalaciones, personal muy amable, muy limpio todo, solo no le doy 5 estrellas por el desayuno. Muy poca variedad, casi no tienes opciones de alimentos para el desayuno.Por todo lo demás si lo recomiendo
2023 年 11 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 11 月 12 日)
Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 (良い)

Ashlee

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 11 月 8 日)
Reviews are really important to us. We’d love to hear about your experience!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Beds are very firm but clean.
2023 年 11 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 11 月 6 日)
Clean accommodations are what we like to deliver to our guests. Thank you for your review.

10/10 (非常に良い)

veronica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2023 年 10 月に 2 泊滞在
BradFからの返信 (投稿日 : 2023 年 10 月 23 日)
Hi Veronica,Thank you so much for the great score

10/10 (非常に良い)

juan manuel enciso

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ITS WAS VERY NICE AND CLEAN HOTEL.
2023 年 10 月に 3 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 10 月 17 日)
We're delighted you had a superior experience with us. It's a pleasure to know how much you enjoyed our clean facility. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 10 月 18 日)
Thanks so much for your feedback! We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 (普通)

Fernando

良かった点 : スタッフとサービス
Smoke
It smelled like too much smoke.
2023 年 9 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 9 月 29 日)
We regret not meeting your expectations, Fernando. We would like to have another opportunity to prove ourselves on a future visit.

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The pool was very beautiful and relaxing. The continental breakfast was nice. The room was very clean and comfortable. Nice to have a ceiling fan in the room.
2023 年 9 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 9 月 25 日)
Thank you so much! We’re grateful to have you as our guest. Have a wonderful day!

8/10 (良い)

Leonel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 9 月 25 日)
We value the positive review and are happy to hear that you enjoyed our service.

8/10 (良い)

Kerri

2023 年 9 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 10 月 14 日)
Thank you for your review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 (非常に良い)

Jairon

2023 年 7 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 9 月 23 日)
Thank you for sharing this positive review. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 (良い)

Dakshinamurthy

良かった点 : 設備とサービス
Good hotel. No issues with property, no issues with parking, no issues with room. But the staff doesnt have much idea on the reservation. Initially I was asking for good room with non smoking during reservation. But the staff said they have a non smoking room with key not working. So everytime go out i need to let the staff know so that they open the room for me, which us kind of weird. Then I am forced myself to get the smoking room. But the room is okay and good. No complaints.
2023 年 7 月に 2 泊滞在
Best Western Pearland Innからの返信 (投稿日 : 2023 年 7 月 31 日)
Thank you for being our guest. We are pleased to know you liked our hotel and that your room made your stay more comfortable. However, we regret not meeting some of your expectations. We value you recommending us and hope to host you again soon.

6/10 (普通)

Thanoj Kumar

小さなお子様連れの家族旅行
Over all just Ok .. only convenient for our family to visit near by places. Breakfast could have been better
2023 年 5 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 6 月 20 日)
We apologize your stay was less than perfect. Your experience is not representative of our usual performance,.We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the brand.

4/10 (不満)

Michelle

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Not what I was expecting. Our room smelled like straight up marijuana and cigarettes . Floors were slippery, the walls, trim bathroom were sticky. We were all slipping and sliding. We had to go to Walmart, to purchase plug ins, and cleaning products to help with the smell and from falling. I completely understand that the hotel allows smoking, but something has to change. That cleaning fee you all charging needs to be increased and house keeping needs training. Will not ever come back here again.
2023 年 6 月に 1 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 6 月 17 日)
Michelle, we have not record of you complaining during your stay with us. If you are unhappy with your accommodation, let us know. This give us a chance to offer you another room, if available, fix an issue or find a resolution. Thanks for your feedback and have a nice day ahead.

10/10 (非常に良い)

Ray

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful pool!
Everything was great! The staff are all friendly and helpful. Especially the office staff.
2023 年 6 月に 2 泊滞在
Best Western Pearland Inn からの返信 (投稿日 : 2023 年 6 月 9 日)
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!