Thank you for your review.

We apologize for the issues that you had. I do hope that you informed the desk staff so that we had the opportunity to make things right while you were here and move your accommodations. As for people eating that are not guests, people would only be aware of this if they see someone being escorted out by staff as we do not allow this.

Your reservation was not cancelled. Due to unexpected stayovers during a sell-out, we upgraded your standard room with 2 queen beds to a room with a king bed, a full-size pullout sofa, 2 televisions, and a whirlpool. You did not want a whirlpool in the room and that was all we had left. I apologize that solution was unsatisfactory to you.

I apologize that our wifi was down during your stay. I do hope that you alerted staff to your discomfort so that we had the opportunity to find you bedding more suited to your particular liking.

Our internet has been having issues but it is scheduled for the parts replacement on 4/22. I apologize for the inconvenience, As far as the other issues, I am unaware. I do hope you mentioned something to the front desk before checkout so that we had a chance to make things right.

As it was explained to you, all of the Best Western systems went down at all properties. The staff member was trying to ensure that no guests were accidentally checked into occupied rooms. She knocked and received no answer so she tried to enter the room to see if it was inhabited. The latch was on so she was unable to enter or see inside the room. It was a hectic night. I apologize that you still did not understand the situation. We did not mean to inconvenience you in any way. You asked for your night to be comped and I granted it.

My apologies that your stay did not meet your expectations. Please feel free to reach out directly with feedback.

I apologize that you had that experience. We are a completely non-smoking facility. Hopefully, you let the front desk know of any issues you had while you were at the property so that we had the opportunity to address them.

I apologize that you stayed during a bad weekend. We had a new guy at the desk that was checking guests into rooms that weren't ready yet and our elevator was broken due to a guest. We are awaiting a new ice machine but until it arrives, we offer pre-bagged ice to every guest that asks. I hadn't heard anyone else mention a weed smell. However, I can understand that if you do not like the location, everything will seem the worst. This was a busy weekend of Rodeo so there were lots of people partying as I'm sure were in all hotels around the city. We do offer maid service in the room if you are staying more than 2 nights and offer towels upon request at any time. We have several families that stay with us regularly when visiting the city and there are no issues. I apologize again for your experience this weekend. This is not our normal level of guest service.

There is no prostitution on the property and the doors are not locked at 9 pm. Sometimes, there are some issues with one particular side door that has to be reset. However, all of the other doors work with your key as long as you do not de-magnetize it. I apologize that you were so upset by this. It can be inconvenient and I am sorry.

We are located 2 miles from the Galleria mall. We are not directly near the mall, which is a reason that we do not charge 'Galleria' prices. However, we have a clean and friendly hotel and many people are pleased with the location and its easy access. I apologize that this is not the area that you meant to book.

My apologies. I was unaware of this situation and checked with my staff. I see that one of the 2 TVs in the room was on the wrong input. I am so sorry that you were not moved .I will reach out to you directly so that I can make this right.

While I am glad that the staff took such good care of you, I apologize for your experience with the odor. Sometimes, when the room attendant is cleaning, the smell of the cleaning materials can mask a lingering odor of food or cologne from previous guests. For future reference, alert the staff. They will either move you or spray the room with a non-invasive odor ban.

Thank you for a great review.

While I am glad the employee worked diligently to get the door open, I apologize for the inconvenience. As a 15 year GM who has worked at multiple brands, sometimes these things happen with locks. The front desk called me and I advised him to have someone kick it in as this seemed the only recourse. That guest who helped has stayed here for a while and was more than willing to help as he has appreciated his time here with us. I am sorry this experience weighed in on your perspective. This is never a situation we want our guests to be in.

Thank you for a great review.

I do hope that whatever the issue was, you alerted the staff to give us a chance to make it right for you. We want all of our guests to enjoy their stay with us. Safe travels.

We are located 2 miles from the Galleria mall. Our property is in a central location for out of town guests who come to the city for festivities and college and professional sports events. I apologize that you didn't feel the evening staff was as helpful as the morning stuff. We strive to be consistent with our service.

When we spoke directly before checkout, I informed you that we had charged the previous guest for damages for using candles and leaving a mess in the room. I also let you know that I would be speaking with the housekeeper as this was not acceptable to not have reported the candlewax stains. I'm glad that you were advised how to properly use the jacuzzi but I take cleanliness very seriously. That is why I offered a full refund. My apologies again for your experience.

I am sorry to hear that your stay was less than enjoyable for you.

Thank you for a great review.