屋内プール、屋外プール、サンラウンジャー

シェラトンフォールズビューの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 5628 件の口コミ中 2725 件が非常に良い" "
評価 8 - 5628 件の口コミ中 1277 件が良い" "
評価 6 - 5628 件の口コミ中 683 件が普通" "
評価 4 - 5628 件の口コミ中 430 件が不満" "
評価 2 - 5628 件の口コミ中 513 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Satoko、Higashisumiyoshi Takaai

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We didn’t know about checking in with the email from the hotel. It had to be done the day before. But I didn’t notice the email, which made us so uneasy. This time through Expedia we were able to reconfirm. Other than that, the stay was wonderful. Especially the view was awesome.
2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Satoko, Thank you for your recent stay at the Sheraton Fallsview Hotel. We are glad that you loved the beautiful views of Niagara Falls. However, we are sorry if you encountered any inconvenience. We appreciate your business and hope to welcome you back soon for another enjoyable stay.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Kenta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Kenta, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Fallsview Hotel. We look forward to your return and wish you all the best with your future travels.Best Regards,Daniel Ilias,General Manager

6/10 (普通)

Maika

2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Maika, Thank you for choosing us and taking the time to leave a rating. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you may have had during your visit. It was a pleasure hosting you, and we hope to have the pleasure of welcoming you back again the next time you visit the area. Best Regards,Daniel IliasGeneral Manager

10/10 (非常に良い)

Erika

2023 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 15 日)
Dear Erika, Thank you for choosing Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Daniel Ilias,General Manager

10/10 (非常に良い)

Akira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear Akira, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Sheraton Fallsview Hotel, and we look forward to welcoming you again soon.Best Regards,Daniel Ilias,General Manager

10/10 (非常に良い)

???

2022 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear valued Guest, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Sheraton Fallsview Hotel.Best Regards,Daniel Ilias,General Manager

10/10 (非常に良い)

Toru

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2022 年 12 月 30 日)
Dear Toru, Thank you for your recent stay at the Sheraton Fallsview Hotel and for posting such an excellent rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon.Best Regards, David Nowaczyk,Director of Operations

8/10 (良い)

Takahiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
フォールズビュー
とてもいい景色で快適でした。
2022 年 7 月に 2 泊滞在
Guest Services からの返信 (投稿日 : 2022 年 7 月 8 日)
Dear Takahiro, thank you for staying at Sheraton Fallsview Hotel. We are pleased to know how much you enjoyed your time with us, and we appreciate you mentioning our amazing views of the falls. It was a pleasure hosting you, and we look forward to your next visit. Best Regards, Zach, Guest Services

10/10 (非常に良い)

Takaki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 1 泊滞在

6/10 (普通)

Sadahiro

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
えれへ゛ーたか゛なかなかこない
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good view!
2021 年 10 月に 1 泊滞在

4/10 (不満)

Devonte

Wifi wasn’t working and the tv wasn’t working took them several hours to fix and they only gave me back $18 dollars smh
2024 年 5 月に 1 泊滞在

8/10 (良い)

Bryanna

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Overall the property is a great location and the rooms are clean and nice. Staff was great. My one critique would be to have more affordable options for parking on site when staying at the hotel. I found the 39$ tax per night parking rate to be a bit excessive in addition to the hotel nightly rates.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Siavash

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the hotel & room. Staff were helpful, courteous, and welcoming. Parking should not be extra though. It makes sense to have complimentary parking when you book a room. All in all a lovely experience!
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Silvia、Los Angeles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked how close it was to the Falls.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Karla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a great stay. Perfect location and fantabulous view!
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

keith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very goid
2024 年 5 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Keith, It was a pleasure having you as our guest at the Sheraton Fallsview Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your nice review, and we look forward to hosting you again soon.Best Regards,Zach,Guest Experience Team

10/10 (非常に良い)

Rosmarc

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommended
2024 年 5 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Rosmarc, Thank you for the generous review of Sheraton Fallsview Hotel. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We look forward to your return and wish you all the best with your travels. Best Regards,Zach,Guest Experience Team

6/10 (普通)

Tracy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Mary-Jo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel location was convenient for walking around the Falls, Clifton Hill and surrounding area, with children.
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Mary-Jo, Thank you for choosing to stay at the Sheraton Fallsview Hotel. Located directly across from breathtaking Niagara Falls in the heart of the tourist area and connected to the largest indoor waterpark, we offer something for everyone in your family! We love knowing how much you enjoyed your time here, and we hope we will be the first hotel you think of on future trips to the area!Best Regards,Zach,Guest Experience Team

10/10 (非常に良い)

Gazel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view is amazing! The park below, the river and the falls, we could see all this from our room. It’s very convenient to everything, shopping, restaurants and attractions. We park our car at the property and we get to use it in and out until midnight the following day even if we’ve checked out for the day. We love the refillable big containers of shampoo and conditioner but the cleaner may have forgot to refill it. so, we did not really have a shampoo to wash our hair. But we only stayed for a night so not a big deal. Good thing the water pressure from the shower is very strong. Other then that we enjoyed our stay.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Claudia、Miami

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel. Friendly staff. Clean property. High demand for elevator on check out date
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Claudia, Thank you for choosing the Sheraton Fallsview Hotel for your recent stay and for the high rating. We are glad that you loved our well-kept property and our courteous staff. We work hard to provide excellent service, so it is always great to know that we are exceeding. However, we regret any inconvenience you had due to the peak season. It was a pleasure hosting you, and we look forward to welcoming you again on your next visit to our city.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Salim

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall very good experience.
2024 年 5 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Salim, We are delighted we exceeded your expectations for an outstanding stay at the Sheraton Fallsview Hotel, one of the most adored Niagara Falls hotels for visitors from around the world! It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the location and views
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Jennifer, Thank you for the wonderful review of your recent stay at the Sheraton Fallsview Hotel. We are pleased you found our location to be perfect for your plans, and we also appreciate you mentioning our fantastic views. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Jenny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Jenny, Thank you for choosing to stay with us and for your perfect rating. We are delighted to have exceeded your expectations. From award-winning view accommodations, world-class dining, and entertainment to an excellent location, we are a great choice to experience all that Niagara Falls has to offer! It was our pleasure accommodating you, and we hope you will make the Sheraton Fallsview Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit!Best Regards,Zach,Guest Experience Team

10/10 (非常に良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good customer service
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Pedro, Thank you for being our guest at the Sheraton Fallsview Hotel. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them. We appreciate the review and look forward to having you as our guest again.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

sean

良かった点 : 清潔度、設備とサービス
Nice staff. Really beautiful view.
2024 年 5 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Sean, We are delighted we exceeded your expectations for an outstanding stay at the Sheraton Fallsview Hotel, one of the most adored Niagara Falls hotels for visitors from around the world. We appreciate you mentioning how our hospitality and fantastic views enhanced your stay with us. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Andrew, Thank you for the wonderful rating for the Sheraton Fallsview Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,ZachGuest Experience Team

8/10 (良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was nice. Walking distance to attractions. Parking is not included in the price of the hotel. 39.99 a day added to park.
2024 年 5 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Richard, Thank you for choosing to stay with us at the Sheraton Fallsview Hotel. We are glad to know you had a pleasant stay overall and that our convenient location was ideal for your plans. That said, we regret not meeting all of your expectations with the parking charges and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards,ZachGuest Experience Team

6/10 (普通)

siddhartha

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The views from the balcony is amazing. The rooms are clean and the staff are very friendly and prompt. Things to consider: 1. There is a charge to park your car $40 per night for self and $60 plus tips for valet. 2. water bottles are charged only 2 are complimentary. The hotel is very near the ferris wheel and you can see the falls very clearly. Overall a decent experience.
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Siddhartha, Thank you for choosing to stay with us and sharing your experience. We are glad to know you overall had a pleasant stay and that our courteous associates enhanced your time with us. We also appreciate you mentioning our clean accommodations with fantastic views. That said, we regret not meeting all of your expectations with the cost associated with your visit and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you back again.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Emily

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great view of the falls!
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Emily, Thank you for the outstanding review. We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. Thank you for choosing to stay with us at the Sheraton Fallsview Hotel; we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

6/10 (普通)

ashley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel itself is nice and clean, the staff at the desk are very attentive.there however is a few things i disliked. 1. The elevators take a verrrrrrryyyy long time to come. You may be waiting 10 minutes or more. 2. There was almost no handsoap in the dispenser in the room, and we stayed three days , they never refilled it.The room was very hot.and we had no privacy sign for the door . 3. The pool..first off, its very hard to be able to get to use it.in our case there was a family in there eating and having a picnic which was a bit awkward.
2024 年 5 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Ashley, Thank you for choosing to stay with us and sharing your review. We are sorry for the difficulties you faced with the elevators and the inconvenience this caused. We appreciate your patience, and we will address this appropriately. Our goal is to provide comfortable and relaxing accommodations to all our guests; therefore, we apologize for the issues you had with the room you were allotted. Please know our front desk is available around the clock to make your stay as seamless as possible. We also regret the difficulties you faced at the pool, and we can understand the frustration this caused. That said, we are glad to read that our clean accommodations and attentive associates made a better impression. We are grateful for your valuable feedback and hope you will revisit us for a more exceptional experience.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Tracey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the front desk, Tatyana was extremely helpful and polite. She answered our questions patiently and gave excellent direction. The room we had was on the 20th floor with a small balcony. It also had a fire feature to complement that huge water feature which we were able to see from our bed!! It was lovely. The jetted tub was also amazing after all the walking we did. Everything was very clean. On the dining floor, restaurant manager, George was also very eager to help us with our anniversary dinner reservation even though both the buffet and the fine dining Italian restaurant, Mosimo’s, were closed. He allowed us to view the menu and made the reservation for the following night. He and the staff at Mosimo’s went above and beyond to ensure that our 29th wedding anniversary dinner was wonderful. They were amazing! And the view was too! Highly recommend! We are telling all our friends about this wonderful place.
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Tracey, Thank you for choosing to stay with us at the Sheraton Fallsview Hotel and sharing your fantastic feedback. We are delighted to know that you had an excellent stay with us and that the service provided by our associates, Tatyana and George, made it a memorable visit. We appreciate you mentioning that you enjoyed the various amenities of your guestroom, and we are also thrilled to know that you could take advantage of our delicious onsite restaurant, Mosimo. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Hira

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly helpful staff and convenient area to stay to explore Niagara Falls and Clifton Hill. Transportation was nearby, clean hotel!
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Hira, Thank you for the wonderful review of your recent stay at the Sheraton Fallsview Hotel. We are pleased you found our location near Niagara Falls and Clifton Hill perfect for your plans, and we also appreciate you mentioning our courteous associates. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Richard, Thank you for the fantastic review of the Sheraton Fallsview Hotel. We're delighted to have provided you with a memorable visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Carl Justine

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had probably the best short holiday of my life, good stuff, upgraded my room for the better view and experience. Thanks a lot!!
2024 年 5 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Carl, Thank you for your excellent review of the Sheraton Fallsview Hotel. We are thrilled to know you were pleased with our courteous associates and well-appointed accommodations featuring spectacular views. We hope to see you again soon and wish you all the best with your travels. Best Regards,Zach,Guest Experience Team

6/10 (普通)

Matt

良かった点 : 清潔度、スタッフとサービス
Ridiculous parking prices.
2024 年 2 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Matt, Thank you for choosing to stay with us and sharing your feedback. We regret your disappointment with the parking charges, and we can understand the frustration this caused. We would like to share that these fees are listed on all our websites and are competitively priced. We are sorry if this was not adequately communicated to you, and we will address this appropriately. We are grateful for your feedback and hope you will revisit us for a more gratifying experience.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Natasha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We've stayed at other hotels in Niagara but this one is the one to beat. The location is the best, with walkability to everything and everything at your finger tips. Also the parking situation is the cherry on top, totally easy and does NOT require a shuttle. To make matters even better, the staff is incredibly sweet, eager to assist and an overall pleasure to chat with. Prime example was the gentleman who helped us with our parking and bags - Dave. He truly made our stay feel personalized and the way he took care of us was top notch. He was attentive to our kids and they weren't antsy while we waited because of his jokes and smiles :)
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Natasha, Thank you for choosing to stay with us at the Sheraton Fallsview Hotel and sharing your review with fellow travelers. e are delighted to know that our location was perfect for your travel plans and that our convenient parking enhanced your time with us. We also appreciate you mentioning the exceptional service you received from our associate, Dave, and we will gladly share your compliments with them. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Aaron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall great, great views and lots of stuff to do in the area. The indoor pool is really small and shallow though and no hot tub so if swimming is your thing you'll have to find somewhere else.
2024 年 4 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Aaron, Thank you for choosing to stay with us at the Sheraton Fallsview Hotel. We are glad to know you overall had a pleasant stay and that our fantastic views, along with the convenient location, enhanced your time with us. That said, we regret not meeting all of your expectations and the disappointment this caused. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards,ZachGuest Experience Team

8/10 (良い)

Madyson、Windsor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful room with the waterfront view
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Madyson, Thank you for the outstanding review. We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. Thank you for choosing to stay with us at the Sheraton Fallsview Hotel; we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

6/10 (普通)

Amy

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Noisy for sleeping, Fallsview Buffett was terrible, long waits for elevator at certain times.
2024 年 4 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Amy, Thank you for choosing to stay with us and sharing your review. We regret the noise issues that impacted your time with us, and we can understand the frustration this caused. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. Furthermore, we regret not meeting all of your expectations regarding breakfast, and we will share your comments with our food and beverages team to see where we can improve. We are also sorry if our elevator service was delayed during your visit. At times of high occupancy, our other guests loading or unloading luggage can cause some interruption. We appreciate your patience and apologize for the inconvenience this caused. We are grateful for your valuable feedback and hope you will revisit us for the seamless experience that you should always expect from us.Best Regards,ZachGuest Experience Team

8/10 (良い)

Aeme

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Aeme, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Fallsview Hotel. We look forward to welcoming you back on your next visit.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Leeann

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Leeann, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Fallsview Hotel; we hope to see you again soon.  Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Gregory、bethlehem

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Newly rennovated
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Gregory, Thank you for staying at Sheraton Fallsview Hotel and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards,ZachGuest Experience Team

8/10 (良い)

Tisha、bronx

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Tisha, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton Fallsview Hotel. We look forward to welcoming you back on your next visit.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stunning views, room 2066 was amazing, the view from our room seemed to match the picture on The Falls Wiki page. Staff were incredible, fast to respond, kind and helpful. I wouldn’t want to stay anywhere else when in the area. Highly recommend.
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear James, Thank you for the outstanding review! We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. We also appreciate you letting us know our associates went over and above in handling your requests. Thank you again for recommending the Sheraton Fallsview Hotel to future guests, and we love knowing you will return soon.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

peng

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Peng, Thank you for choosing Sheraton Fallsview Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team

6/10 (普通)

Deyka、Philadelphia

家族旅行
気になった点 : 設備とサービス
There was no security through the night. The doors never lock, anyone can walk in. The hotel restaurants and room service close early and the bar is non-existent. You have to leave the hotel if you want a midnight meal or snack which is not convenient. The lobby is small for a such a big hotel. The only GOOD thing was the location and the price.
2024 年 4 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Deyka, Thank you for choosing our hotel and taking the time to provide feedback. The security of our guests is of utmost importance; therefore, we are sorry for the inconvenience you experienced during your stay. We are also sorry for not meeting your expectations with regard to our restaurant hours, and we will share your comments appropriately. On a positive note, we are glad that you liked our location. We encourage you to try us again in the future as we are confident you will enjoy the exceptional experience we are known for providing.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Hugh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Every thing was as we needed.
2024 年 4 月に 5 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Hugh, We are delighted we exceeded your expectations for an outstanding stay at the Sheraton Fallsview Hotel, one of the most adored Niagara Falls hotels for visitors from around the world. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Best Regards,ZachGuest Experience Team

10/10 (非常に良い)

Germel

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place to stay. Stunning views
2024 年 4 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Germel, Thank you for the outstanding review. We couldn't be more pleased that you had a relaxing stay and that you enjoyed the comforts of your room and the beautiful views of Niagara Falls. We appreciate you choosing to stay with us at the Sheraton Fallsview Hotel; we look forward to hosting you again soon.Best Regards,ZachGuest Experience Team