2/10 (非常に不満)
宿泊されたお客様
家族旅行, 小さなお子様連れの家族旅行
2019 年 7 月 23 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we arrived, there was another group in residence at the facility. I called the number listed in my reservation, and the lady told me that she didn't have us on her calendar, that Expedia had never contacted her. She added that she had other properties that would satisfy the 10 people who had driven from Austin and were sitting in cars the rain. The house that she gave us did have enough beds and a kitchen, but the carpet was filthy, and the house smelled badly, probably as a result of the stagnant fish tank in the living room. Except for one, the bathrooms were in poor shape with drains that din't work and hair. There were cigarette butts on the deck outside. She charged the same money as for the home we thought we were getting. This was definitely a case of overcharging for the quality of the facility.
宿泊されたお客様
2019 年 7 月に 1 泊滞在