Naoko様。この度は、AKI Hong Kong - MGalleryにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お誕生日のサプライズを喜んでいただけたと聞き、私たちも大変嬉しく思います。お部屋の清潔さ、ホテルの状態、サービス、そしてアメニティに関する高評価をいただき、AKI Hong Kong - MGalleryとしても大きな励みとなります。またのお越しをお待ちしております。Ohad Tiktinsky, General Manager

お客様。この度はAKI Hong Kong - MGalleryにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございましたスタッフの丁寧な対応についてお褒めの言葉をいただき、大変嬉しく思います。清潔なお部屋にご満足いただけたこと、またアメニティの豊富さにご注目いただき、ありがとうございます。当ホテルAKI Hong Kong - MGalleryは、快適で心地よい滞在を提供することを目指しております。さらに、お部屋からの素晴らしい景観をお楽しみいただけたとのこと、幸せな気持ちでいっぱいです。私たちのロケーションは香港の魅力を存分に感じていただくのに最適な場所に位置しております。またのお越しをお待ちしております。Ohad Tiktinsky, General Manager

Dear Takashi,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Aki Hong Kong MGallery. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.Your kind compliments have been passed on to my fellow Team Members. At Aki Hong Kong MGallery, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Christophe Bataille General Manager

Dear Mr. Daniel,Thank you for taking the time to tell us about your experience at the AKI Hong Kong MGALLERY. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am truly sorry to read your displeasure at the service that you have received. I have covered your feedback with the relevant manager to ensure that we use this as an encouragement to improve. Thank you again for sharing your experience, and we are look forward to welcoming you back soon. Best RegardsOhad TiktinskyGeneral Manager

Dear Reena, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our hotel beautiful and the room amenities to your satisfaction, reflecting the high standards we strive for at AKI Hong Kong - MGallery.However, we regret to note your concerns regarding the room size and our team's hospitality. While our rooms are thoughtfully designed to maximize space and comfort, we understand that preferences may vary, and we are always seeking ways to enhance our guests' experience. Furthermore, our commitment to service is paramount, and it is with regret that we learn your interaction with our staff did not meet your expectations. Please rest assured that we value your feedback as it is integral to our continuous improvement.We take pride in our hotel's condition and the meticulous cleanliness maintained by our housekeeping team. It is gratifying to know that these aspects contributed positively to your experience.We hope to welcome you back. Best wishes,Ohad Tiktinsky, General Manager

尊敬的宾客，您好！感谢您对我们酒店的信赖与选择！我们很高兴您在我们这里过得愉快。再次感謝您的好評，期待您再次光臨AKI Hong Kong，祝您生活愉快！歐海德 總經理

尊敬的宾客，您好！非常感谢您的入住与评价！我们很高兴您对房间的清洁度和酒店的整体状况表示满意。我们的团队一直致力于为客人提供优质的服务，所以您的肯定对我们非常重要。同时，我们注意到您对房间舒适度的评分略低。请注意，我们的房间都配备了Sweet Bed by ibis床垫，以确保您的睡眠舒适。此外，我们还提供额外的枕头和加热器，以满足您的个人需求。希望我们的服务能给您带来更多的惊喜和感动，期待您的下次到来！欧海德 总经理

Dear Guest,Thank you for taking the time to share your review.We're delighted to hear that you found your stay relaxing and our location convenient for your needs. It's wonderful that the cleanliness and modernity of our rooms met your expectations, and we appreciate your compliments on the in-room facilities, such as the coffee and tea provisions and the work monitor. We're also glad you enjoyed the concierge service and the bonus of our top-floor bar. Regarding your comment on the room blinds, we take note of your feedback and are always looking for ways to enhance our guests' comfort and privacy.We very much hope that we may be able to welcome you back in the future. With very best wishes,Ohad Tiktinsky, General Manager

Dear David,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Ohad Tiktinsky, General Manager

Dear Kylie,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again soon.Best wishes,Ohad Tiktinsky, General Manager

Dear Guest, Thanks for taking the time to share your experience with us.We are deeply concerned to read about the issues you faced during your stay, such as the smoke odor and the cleanliness of your room. This certainly does not align with our standards, and we take your feedback seriously. Our team strives to provide a clean, comfortable environment for all our guests, and we regret that we missed the mark during your visit. We also apologize if our concierge service did not meet your expectations. We are committed to offering professional and courteous service to enhance our guests' experiences. While we do not have a record of unsanitary conditions being a common issue at our establishment, we will certainly look into your comments to ensure that all our rooms meet our high standards of hygiene and comfort.We hope to welcome you back on another occasion.Kindest regards,Ohad Tiktinsky, General Manager

Dear Guest,We thank you for this positive feedback.We are pleased that we were able to meet your expectations.All of the team look forward to seeing you again in the future.Kind regards,Ohad TiktinskyGeneral Manager

尊敬的宾客，您好！感谢您对我们酒店的支持与肯定！我们很高兴得知您对我们的服务满意度达到80%。我们一直致力于为客户提供优质的服务，您的正面反馈对我们团队来说是极大的鼓励。对于您提到的一些不便之处，我们表示遗憾。虽然我们的部分房间设计紧凑，但我们的目标是通过精心设计的空间和便利设施为客人创造舒适体验。关于空调的噪音问题，我们会定期进行维护以确保为客户提供一个安静的环境。至于火警指示灯的问题，我们将向维护团队反映，确保不会影响客人的休息。我们了解适配器收费可能带来的不便，并会考虑您的反馈以改善服务。同时，我们会确保浴室用品能够及时补充。关于早餐的口味，我们的餐厅TANGRAM提供多样化国际美食选择，我们会与厨师团队沟通，不断提升美食质量。期待您再次光临我们的酒店，祝您生活愉快！歐海德總經理

Dear Guest,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Ohad TiktinskyGeneral Manager

尊敬的客人，感谢您选择我们的酒店并分享您的入住体验。我们非常感谢您为我们留下的肯定与好评，为宾客提供舒适贴心的居住体验是我们一向的工作宗旨与不懈追求！期待您的下次光临，祝您生活愉快！欧海德总经理

Dear Guest,Thank you for this great feedback about your recent stay.We're delighted to hear that you appreciated our customer service and found our hotel to be enjoyable. It is encouraging to know that our efforts to maintain room cleanliness and hotel condition to the highest standard have been recognized.However, we regret to hear that your experience at our rooftop bar wasn't up to your expectations. While we strive to provide exceptional service across all our hotel amenities, we apologize if we fell short in this instance. Be assured that we aim to create a welcoming atmosphere throughout our establishment, including UNCLE MING'S bar, which offers an array of fine whiskies and stunning city views. We hope you were able to enjoy these aspects despite any service issues.We also note your comments regarding room amenities and would like to highlight our use of smart-living technology and high-quality mattresses in all our rooms to enhance guest comfort. We are committed to continuous improvement and value your feedback.We hope to see you again soon, Kind regards,Ohad TiktinskyGeneral Manager

Dear Guest, Thanks for your review.We're delighted to hear that you appreciated the cleanliness and style of our Tatami rooms, which offer a unique and refreshing design compared to many accommodations in the area. It's also gratifying to know that our hotel's condition and the service provided by our team met your expectations. However, we regret to hear about the issues you encountered with the shower room door. We're also sorry to hear that the city view from your room did not meet your expectations. While many of our rooms boast stunning city views, please accept our apologies if in this instance it was not as perfect as anticipated. We take pride in the positive aspects of our property, such as our top-floor Whisky Bar, Uncle Ming's, which offers an impressive selection of international whiskies and panoramic views of the city, and our signature restaurant TANGRAM, with its diverse international flavors and home-made consommé.We hope to welcome you back again soon. Best wishes,Ohad TiktinskyGeneral Manager

안녕하세요.저희 호텔을 찾아주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 호텔의 위치와인테리어에 대해 좋게 평가해주신 점 대단히 감사드립니다. 숙박 비용도 굉장히 합리적으로 느껴지셨다니 저희도 기쁘네요. 또한 저희 직원들에 대해 특별히 언급해주신 점 감사합니다. 다른 불편함 없이 편안히 머물다 가신 것 같아 다행입니다. 소중한 의견 감사드리며, 부디 Hong Kong에서 즐거운 여행 되셨길 바랍니다.다음에 기회가 된다면, 다시 한 번 찾아주세요. 감사합니다.Ohad TiktinskyGeneral Manager

Dear Guest,We thank you for taking the time to share your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to pleasure of welcoming you back in the future.Best wishes,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for sharing your review.We are delighted to hear that you found our room cleanliness and hotel condition to be impeccable. Our team takes great pride in maintaining a high standard of cleanliness and ensuring that our facilities are in top condition for our guests. We understand your frustration regarding the luggage incident and apologize for the inconvenience caused. Please rest assured that this is not indicative of our usual standards, and we are reviewing our procedures to prevent such occurrences in the future. It is gratifying to know that you were satisfied with our room amenities, and we hope you enjoyed the comfort of our high-quality mattress and the convenience of the in-room Nespresso machine.We are looking forward to welcoming you again. All the best,Ohad TiktinskyGeneral Manager

Dear Guest,Thank you for reviewing your recent stay with us.We are glad to hear that you found our hotel to be a great choice for your work trip and appreciated the top-floor whisky bar with its stunning views. We understand that the room size might not have met your expectations, but we strive to provide a comfortable and efficient space for our guests. Our variety of room types, including the Deluxe Tatami and Studio rooms, offer more spacious options for future stays.We hope that you will return in the future. Best wishes,General Manager

Dear Guest,Thanks for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,General Manager

Dear Guest,Thank you for sharing your review.We are thrilled to hear that you found our staff to be very helpful and nice, especially during your time of need. Your comfort and satisfaction are our top priorities, and we are glad that you enjoyed the cozy room and the beautiful view. We understand that the room size might not be as spacious as some guests would prefer, but we have designed our rooms to maximize comfort and functionality. We hope that the stylish Art Deco-inspired design and the smart-living technology in our rooms contributed to your overall comfort during your stay.We hope that you will return on a future occasion. Best regards,General Manager

Dear Guest,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back.Best wishes,General Manager

Dear Guest,Thank you very much for this positive review.We are delighted to hear that you appreciated our great location and helpful staff. It's wonderful to know that you enjoyed the new technology featured in our hotel.We all hope to welcome you back in the future.Best wishes,General Manager

Dear Guest,Thank you for taking the time to review your stay with us.We appreciate your kind words about our service and are glad that you found our staff helpful during your stay. However, we are sorry to hear about the inconveniences you faced with the elevator and the cleanliness of the bathroom. We take all feedback seriously and will address these issues with our housekeeping team to ensure a better experience for future guests.We understand that room size can be a concern for some travelers, especially in a bustling city like Hong Kong. Our hotel offers various room types, including Deluxe Tatami and Studio rooms, which provide more space and comfort. We hope that you will consider staying with us again and trying one of these room options for a more enjoyable experience.We are looking forward to welcoming you again. All the best,General Manager

Dear Guest,Thank you for sharing your opinion after your recent stay.We are thrilled to know that you appreciated the cleanliness of your room, the hotel's condition, and the excellent service provided by our team. Our prime location in Wan Chai and elegant, stylish rooms are designed to offer our guests a comfortable and rejuvenating stay. We are glad that you enjoyed your time with us and had a memorable experience.We hope to see you again soon.Kind regards,Christophe BatailleGeneral Manager

Dear Guest,Thank you very much for your kind review.We are thrilled to hear that you enjoyed your upgraded room and the complimentary perks that came with it. Our team takes pride in providing a cozy and relaxing atmosphere for our guests, and we are glad that you found our recommendations for souvenir shops helpful. It is great to know that our location, design, and amenities contributed to a memorable stay for you.We look forward to welcoming you back during your next visit to Hong Kong.With kind regards,Christophe BatailleGeneral Manager

Dear Guest,Thank you so much for your positive feedback following your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future.Best wishes,Christophe BatailleGeneral Manager

尊敬的客户，非常感谢您对我们酒店的好评！我們很高興您對房間的整潔度、酒店狀況和服務都給予了100%的肯定。這對我們來說是非常重要的，因為我們致力於為客人提供舒適的住宿體驗。再次感謝您對我們酒店的好評，我們期待您的再次光臨。我们诚挚地期待您再次光临，祝您旅途愉快！布斯杰总经理

Dear Guest,Thank you for letting us know that you enjoyed your stay.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you again. Best wishes,Christophe BatailleGeneral Manager

Dear Guest,Thanks for your review.We are thrilled to hear that you were satisfied with the cleanliness, service, and comfort of your room. Our team works diligently to ensure that our guests have a pleasant and rejuvenating stay, and it is always rewarding to know that our efforts have made a positive impact on your visit.Once again, thank you for your kind words and we look forward to welcoming you back in the future.We all look forward to welcoming you back in the future.Kind regards,Christophe BatailleGeneral Manager

您好，感謝您分享您在我們酒店的入住體驗！我們非常高興為您的旅途增添愉快的回憶！我們非常感謝您對我們酒店整體服務的好評！為賓客提供優質舒心的居住環境，賓至如歸的入住氛圍是我們的工作宗旨和不懈的追求！我們將繼續秉承溫馨、關愛的服務理念，讓您在這裡感受到家一般的溫暖。再次感謝您的肯定，期待您的再次光臨！布斯杰總經理

Dear Guest,Thank you for sharing this lovely review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Christophe Bataille, General Manager

Dear Guest,Thanks for this kind review.We are pleased that we were able to meet your expectations.We hope to have the occasion to welcome you back. Kind regards,Christophe Bataille, General Manager

Dear Guest,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again. Best wishes,Christophe Bataille, General Manager

亲爱的宾客您好！感谢您选择入住我们酒店，为服务是我们的荣幸！我们非常感谢您为我们留下的肯定与好评，为宾客提供舒适贴心的居住体验是我们一向的工作宗旨与不懈追求！无比期待与您的再次相会！祝您旅行愉快，万事顺心！Christophe Bataille, General Manager

Dear ChristopherThank you for your review. We were delighted to read that you had a great stay with us. We all look forward to the pleasure of welcoming you back in the future.

Dear Rebecca,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Aki Hong Kong MGallery. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.Your kind compliments have been passed on to my fellow Team Members. At Aki Hong Kong MGallery, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Christophe Bataille General Manager

Dear Adnan,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Aki Hong Kong MGallery. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.Your kind compliments have been passed on to my fellow Team Members. At Aki Hong Kong MGallery, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Christophe Bataille General Manager

Dear Hiu Tung,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Aki Hong Kong MGallery. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.Your kind compliments have been passed on to my fellow Team Members. At Aki Hong Kong MGallery, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Christophe Bataille General Manager

Dear Guest,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Aki Hong Kong MGallery. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.Your kind compliments have been passed on to my fellow Team Members. At Aki Hong Kong MGallery, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Christophe Bataille General Manager

Dear Value Guest,Thank you for your review. We were delighted to read that you had a great stay with us. We all look forward to the pleasure of welcoming you back in the future. Best Regards Christophe Bataille General Manager

Dear Value Guest,Thank you for your review. We were delighted to read that you had a great stay with us. We all look forward to the pleasure of welcoming you back in the future. Best Regards Christophe Bataille General Manager

Dear Wing Cheong,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Aki Hong Kong MGallery. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.Your kind compliments have been passed on to my fellow Team Members. At Aki Hong Kong MGallery, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Christophe Bataille General Manager

Dear Value Guest,Thank you for your review. We were delighted to read that you had a great stay with us. We all look forward to the pleasure of welcoming you back in the future. Best Regards Christophe Bataille General Manager

Dear Value Guest,Thank you for your review. We were delighted to read that you had a great stay with us. We all look forward to the pleasure of welcoming you back in the future. Best Regards Christophe Bataille General Manager

Dear Valued Guest, Thank you for taking the time to review your recent stay. It is always a pleasure to receive positive feedback and I am so pleased that you enjoyed your time with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to our hotel in the near future. Best RegardsChristophe BatailleGeneral Manager

Dear Valued Guest,Thank you for taking the time to review your recent stay.It is always a pleasure to receive positive feedback and I am so pleased that you enjoyed your time with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service.We look forward to welcoming you back to our hotel in the near future. Best RegardsChristophe BatailleGeneral Manager