Holyoke Community College

I unfortunately had a not so good experience from the moment we walked in. The check in process took approximately twenty minutes (even though I pre-checked in), we weren’t greeted or acknowledged, the desk staff didn’t even try to help us or greet us and it was extremely uncomfortable and frustrating. It was just overall not good from the moment we walked in. We didn’t even get a rundown of what was included or what amenities came with the hotel, or how to use the elevator when he finally “helped” me (another patron helped with luggage and how to use the elevator). In order to use the elevator you had to use your room key then enter your level, easily missed because the pad was not clearly marked. Leaves everywhere and it smelled like a substance that was not cigarette smoke! I don’t smoke period so it was very annoying to have the smell in our room, hallway, and elevator.

Nice hotel, convenient to TD Garden. Will stay again.