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トレアルジル ベイ ホテルの口コミ

4 out of 5
トレアルジル ベイ ホテル
Trearddur Bay, Holyhead, Wales

口コミ

9.2

とても素晴らしい

評価 10 - 646 件の口コミ中 418 件が非常に良い" "
評価 8 - 646 件の口コミ中 169 件が良い" "
評価 6 - 646 件の口コミ中 37 件が普通" "
評価 4 - 646 件の口コミ中 13 件が不満" "
評価 2 - 646 件の口コミ中 9 件が非常に不満" "

9.0/10

清潔度

9.4/10

スタッフとサービス

8.8/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Next to the beach
2024 年 5 月に 1 泊滞在
Authorからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for taking the time to complete the survey about your stay at Trearddur Bay Hotel. We always appreciate hearing feed back about the experience that we provide and do pass these on to our teams on a regular basis. We hope to see you at Trearddur Bay Hotel again soon! Kind regards, Trearddur Bay Hotel

8/10 (良い)

Kathleen

2024 年 5 月に 4 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Kathleen; thank you for choosing our hotel for your stay, and for your kind review score. We hope to see you again soon.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stop off
2024 年 4 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the review!

10/10 (非常に良い)

Carol

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful stay here. Vicki was so helpful with her advice about where to go and found a better room for us with disabled access. We will be back 😃
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Toan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent services made our stay very enjoyable
It looks tired from outside when first arrive, but the room is very great, very clean, and comfortable. The services are excellent from services desk to restaurant staff. We will certainly return.
2024 年 2 月に 2 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Toan, and thank you so much for your kind comments. We're very happy to hear you loved your time with us, and were impressed with your room. We are mid-refurbishment at the moment and outer areas will be included in that soon! We hope to see you again at our hotel, Kind regards

10/10 (非常に良い)

wayne

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Have stayed many time / vegan options getting better and better.
2024 年 2 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Wayne, and thank you for your review. We're very happy to hear that you're please with the selection of vegan options on our menu; we will pass on your comments to the restaurant team. Kind regards

4/10 (不満)

Arron

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very disappointing stay at the Trearddur Bay Hotel
Very disappointed with the room. The carpet was dirty and badly stained. There was plaster flaking off the walls. The shower head was full of orange and green mold and we had to scrub it clean with a nail brush before we could use it. There was a tea pot in the room with the contents still in it from the previous occupants. The bed was extremely uncomfortable and we had a lovely view of a broken down shed and a rat trap. Would not recommend.
2024 年 2 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2024 年 2 月 23 日)
Good morning, Thank you for taking the time to provide us with feedback from your recent stay. I can only apologise that your stay did not meet your expectations, this is not our usual standard. If you would like to discuss any of the above issues further please do not hesitate to contact a member of our management team. I will make sure they are made aware of the issues so they can investigate with the relevant departments.

10/10 (非常に良い)

EIRIAN

良かった点 : 清潔度、スタッフとサービス
Lovely stay
2024 年 2 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2024 年 2 月 20 日)
Good morning Eirian,We are pleased that you enjoyed your stay with us at the Trearddur Bay Hotel and look forward to welcoming you back again soon!Kind regards,Reception team

10/10 (非常に良い)

G

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
The Reception Teamからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you so much for the fabulous 10/10!Kind regards,Reception team

10/10 (非常に良い)

Erin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2024 年 1 月 25 日)
Thank you for your great score. 10/10 We look forward to welcoming you back! Kind regards, The reception team.

10/10 (非常に良い)

Zoe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
10/10, would definitely stay again
We only stayed one night, breaking up travel from the Dublin ferry, but were more than happy with the hotel. Greeted warmly, room was really nice with a very comfy bed and the bathroom was huge - with a clawfoot tub and separate shower. We had our dog with us ate at the dog friendly bar, food and service were great. It was so nice getting to sink into a hot bath before bed. when we woke we were excited to see the view of the bay, our dog had a great time running around on the beach before we had to start the long drive home.
2024 年 1 月に 1 泊滞在
James Harperからの返信 (投稿日 : 2024 年 1 月 10 日)
Fantastic review, Thank you!We hope to see you again soon.

10/10 (非常に良い)

Kieran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic stay!
Had a fantastic 3 night stay at the Trearddur Bay Hotel. The hotel staff are so friendly and the hotel feels like a home away from home. Our dog accompanied us on the stay and enjoyed every minute of his time on the beach, which is less than a minutes walk away. Our dog was treated like one of the family by all hotel staff and he especially enjoyed his breakfast treats. Lots of dog friendly places to eat out around the bay but the food at the hotel snug bar was our favourite. Relaxing and cosy with a good menu to suit all.
2024 年 1 月に 3 泊滞在
The Reception Teamからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello Kieran, Thank you for your amazing review! We are so pleased you enjoyed every aspect of your stay with us! We are very lucky to be situated so close to the beach. We hope to welcome you back to the hotel again soon. Kind regards, Reception team

8/10 (良い)

Fouzia

カップルで旅行
良かった点 : 清潔度
Stayed in Room 12 - the view from the window was not great.. Also a bit noisey with the workmen working from 7am - 8am in the room above. So very tired.
2024 年 1 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello Fouzia, Thank you for providing us with feedback from your stay, I can only apologise for the noise disturbance, you experienced during your stay all guests are informed of building wok being done at the hotel via confirmation email, however work should not of commenced until 9am. Unfortunately our standard bedrooms are located at the back of the hotel so do not have a view. Kind regards, Reception team

10/10 (非常に良い)

Stephen

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A fantastic stay and the views from the room were gorgeous! All staff couldnt enough for us and the options for breakfast were lovely
2023 年 12 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2024 年 1 月 1 日)
Hello Stephen, Thank you for your great score, review and lovely comment regarding our team. We are so pleased you enjoyed your stay with us! We hope to welcome you back to the hotel again. Kind regards, Reception team

10/10 (非常に良い)

Brian、London

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2023 年 12 月 31 日)
Thanks for your great score, Brian, and we hope to see you again soon, Kind regards

10/10 (非常に良い)

Paula

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
W had a great stay and everything was perfect except the WiFi in the room but we got by using data instead. The staff were excellent and very friendly. Would stay again.
2023 年 12 月に 3 泊滞在
Reception teamからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you so much, Paula; we're so glad you enjoyed your stay! Please accept our apologies for the wifi issues you encountered; and we hope it didn't affect your stay with us. Kind regards

10/10 (非常に良い)

Roger

2023 年 12 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2023 年 12 月 28 日)
Thanks for the great score Roger!!Kind regards,Reception team

10/10 (非常に良い)

Ann

Stop off on way to Port
Excellent friendly hotel and had the best breakfast I have had for years. Will certainly stay there again. Ann Kieran
2023 年 12 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2023 年 12 月 28 日)
Good morning Ann,Thank you for taking the time to let us know just how much you enjoyed your stay and for the fabulous score! We look forward to welcoming you again soon!Kind regards,Reception team

10/10 (非常に良い)

Abdul-Aziz

2023 年 12 月に 1 泊滞在
Trearddur Bay Hotelからの返信 (投稿日 : 2023 年 12 月 23 日)
Fantastic review, Thank you! we hope to see you again soon :)

10/10 (非常に良い)

Craig

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great value food. Massive bed to stretch out in.
2023 年 12 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2023 年 12 月 26 日)
Hi Craig, and thank you so much for your kind comments - and glad you were able to relax in one of our superking beds! We look forward to seeing you again soon, Kind regards

10/10 (非常に良い)

Angheluta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2023 年 12 月 23 日)
Thank you for the fabulous score!Kind regards,Reception team

10/10 (非常に良い)

Jo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous experience
I arrived exhausted from the ferry after a week of travelling all over Ireland, and was met by Chloe who was lovely and friendly lady. When I asked me for a quiet room she went one better and gave me an upgrade. The room was amazing. It was beautifully decorated with a large bay window with seating, and an enormous bed. There was water and a cafetière and it really did have an element of luxury. I didn’t have food as I had eaten on the ferry, but I definitely will next time, as the menu looked good. All in all it was a great experience and I will be back in February.
2023 年 12 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2023 年 12 月 23 日)
Good morning Jo,Thank you for taking the time to let us know of your experience here at the Trearddur Bay Hotel! Chloe will be pleased that she has left a good impression!We look forward to welcoming you back again soon!Kind regards,Reception team

10/10 (非常に良い)

Melvin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
James Harperからの返信 (投稿日 : 2023 年 12 月 6 日)
Great review, Thank you!

8/10 (良い)

Kelly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is a gem. Mind that there is no lift to the upper floors so heavy suitcases may be a problem for some although we were asked if we’d like assistance in getting them upstairs. The ac/heater did not work well. The property was rather damp and our bedding seemed to stay wet because of it. The restaurant was fabulous! The food was great! The are around the property was fun to explore and the adventure was definitely worth the 1 minor inconvenience. We would definitely stay here again if we ever come across the sea by ferry.
2023 年 10 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2023 年 12 月 5 日)
Hi Kelly,Thank you for taking the time to rate and review your stay with us.We aren't sure exactly what the problem was with dampness when you stayed, but we started a 2-month long refurbishment of your room along with 14 other rooms, commencing the day after you checked out.It makes us very happy to learn that your overall stay with us was enjoyable and we look forward to warmly welcoming you back.

10/10 (非常に良い)

Thomas

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are excellent warm and friendly
2023 年 12 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you very much for the kind words and excellent rating.

8/10 (良い)

Steven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A gem of a hotel
2023 年 11 月に 1 泊滞在
James Harper, General Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Good afternoon, Steven,Thank you so much for the kind words.We hope we may welcome you back soon.

8/10 (良い)

Malcolm

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrific location, brilliants staff teams, choice of dining options. Overcharged for additional nights stay. Pool area needs for TLC
2023 年 11 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2023 年 11 月 24 日)
Good Afternoon, Thank you for taking the time to leave a review.We hope to see you back again soon.Kind Regards,Reception Team

10/10 (非常に良い)

Angus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Couldnt be more helpful and excellent rooms - good size and very clean.
2023 年 11 月に 1 泊滞在
The Reception Teamからの返信 (投稿日 : 2023 年 11 月 24 日)
Great review, Thank you!

8/10 (良い)

Christine

良かった点 : スタッフとサービス、客室の快適度
Great location
Wonderful location. Hotel in the process of being refurbished. Our room had been refurbished and was lovely, but would benefit from new windows, including a small one for ventilation - the only way to get fresh air was to open the door onto the balcony and the carpet got wet when it rained! Lovely staff. Swimming pool is a bit utilitarian and not the best in cold weather - would be lovely in the summer. But location and booked are fab. Some great place w to eat in the town too.
2023 年 10 月に 3 泊滞在
James Harper からの返信 (投稿日 : 2023 年 11 月 3 日)
Thank you for staying with us, feedback much appreciated!

8/10 (良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Week end Break
2023 年 10 月に 2 泊滞在
James Harper (General Manager)からの返信 (投稿日 : 2023 年 11 月 3 日)
Thanks for staying with us, we very much appreciate your feedback!

10/10 (非常に良い)

John

2023 年 10 月に 2 泊滞在
James Harper からの返信 (投稿日 : 2023 年 10 月 28 日)
Fantastic review, Thank you!

8/10 (良い)

Lesteen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely stay in a warm friendly hotel the staff were excellent.
2023 年 10 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2023 年 10 月 23 日)
Hello, thank you for taking the time to leave a review. We hope to see you back again soon!Kind Regards, Reception Team

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous place
We have both stayed here before . The place is exceptionally friendly with great food and accommodation. We brought our dog and we’re made to feel more than welcome. We will definitely be back 👍
2023 年 10 月に 1 泊滞在
James Harper からの返信 (投稿日 : 2023 年 10 月 16 日)
Fantastic review, Thank you!

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous!
Fabulous location, a real gem.... excellent service all round and luxury yet felt as though we were in the middle of nowhere! Fabulous breakdown and evening meal at The Bay was great too. For a treat, don't hesitate!
2023 年 10 月に 1 泊滞在
James Harper からの返信 (投稿日 : 2023 年 10 月 16 日)
Great review, Thank you!

8/10 (良い)

Joy

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
2023 年 10 月に 2 泊滞在
James Harperからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you, for your review.We are, in the process of renovating the Hotel and hope to make this score a 5/5 in the near future.

6/10 (普通)

arline

2023 年 10 月に 3 泊滞在
James Harper (General Manager)からの返信 (投稿日 : 2023 年 11 月 3 日)
Thank you for your feedback, much appreciated!

6/10 (普通)

Jane

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
The Reception Staff and Bar Staff were superb. One of the Waiters in the Inn at the Bay completely flipped and was woefully untrained. He must have checked himself and had words because he actually made an effort to redeem himself when he returned to our table. This experience left us with a really horrible taste, sadly, because the rest of the staff were lovely and extremely efficient, friendly and helpful. Supervisors need to ensure that areas in the public loos are spotless, eg behind the wash handbasin pedestals. Also check floors behind bathroom doors. There was a lump of something very suspicious behind my bathroom door which I didn't dare pick up. My friend's omelette at breakfast was burnt and inedible. This was extremely poor service for a hotel of its class. Also, the catering manager needs to review their sauces on their dishes eg my Caesar Salad dressing was very poor, as well as the sauce on the Eggs Benedict. Money needs to be spent on the exterior decor/maintenance. The guttering needs clearing and paintwork is in need of a refresh.
2023 年 10 月に 1 泊滞在
Trearddur Bay Teamからの返信 (投稿日 : 2023 年 10 月 7 日)
Good afternoon Jane, and thank you for taking the time to submit your honest comments. We hope that some of your issues were resolved during your stay - but we will be passing on your comments to our management team, and can only apologise if your stay was disappointing. We pride ourselves with the excellent service delivered by our team, and we are extremely sorry if there was an issue during your time with us, and all relevant teams will be advised of your comments. Regarding the decor, we are mid-refurbishment at the moment, with phase 2 beginning imminently, so any wear and tear issues will be rectified soon. Best wishes

8/10 (良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 1 泊滞在
James Harper からの返信 (投稿日 : 2023 年 9 月 23 日)
Great review, Thank you!

10/10 (非常に良い)

Susan

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
reception teamからの返信 (投稿日 : 2023 年 9 月 21 日)
Thank you so much for the fabulous score Susan!! We hope to see you again soon!Kind regards,Reception team

4/10 (不満)

Ahmed

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
The hotel is really tired, not very clean and definitely what I would consider a 4 star hotel. That being said, it's close to a scenic beach with some decent dining options nearby.
2023 年 9 月に 2 泊滞在
reception teamからの返信 (投稿日 : 2023 年 9 月 21 日)
Good morning Ahmed,Thank you for leaving us with a review. I am sorry to hear that you were dissatisfied with the cleanliness of the hotel during your stay with us.If you would like to discuss any aspect of your stay further please contact Mark Ashley, our Operations Manager.Kind regards,Reception team

10/10 (非常に良い)

ian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great. Nice room, very friendly staff expecially on reception and at breakfast. Very minor gripe - it would be good to be able to turn off/on the bathroom fan independent of the light.
2023 年 9 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2023 年 9 月 18 日)
Good Evening, Thank you for taking the time to leave a lovely review. I shall pass your observation on to our maintenance team.We hope to see you back soon!Kind RegardsReception Team

10/10 (非常に良い)

Gia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing Stay on Anglesey Island
The hotel is in a lovely setting, just a stone's throw from the beach. Beautiful garden area. We were given a very warm welcome. We stayed in room 5, which has a double-aspect sea view. The bed was massive, with a comfortable sofa and plenty of room. The bathroom had plenty of space, apart from the sink being slightly too close to the toilet. The shower has plenty of power. Lots of choice of drinks, including a Nespresso machine and a cafetiere, with fresh milk in the little fridge. We had dinner and breakfast at the hotel - the food was well cooked and delicious. The restaurant staff were very friendly and the service was excellent!
2023 年 9 月に 1 泊滞在
Reception からの返信 (投稿日 : 2023 年 9 月 18 日)
Good Afternoon, Thank you very much for the lovely review that you have taken the time to leave. We are so glad to hear you have enjoyed your stay with us,and we hope to see you back soon!Kind RegardsReception Team

10/10 (非常に良い)

Christine

カップルで旅行
良かった点 : 施設のコンディションと設備
Beautiful views of the bay and plenty of options for food and drink. Staff were very friendly and welcoming.
2023 年 9 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2023 年 9 月 14 日)
Good afternoon Christine,Thank you so much for leaving such a lovely review and great score!Hopefully we will see you again soon!Kind regards,Reception team

8/10 (良い)

Elaine

カップルで旅行
良かった点 : 清潔度
Hotel in a lovely position. Nice touch with fresh flowers in the room. Thought it was expensive per night, not enough draw and wardrobe space in rooms and hit on miss withe service both for evening meal on the restaurant and for breakfast. Excellent service in the bar restaurant.
2023 年 9 月に 4 泊滞在
reception teamからの返信 (投稿日 : 2023 年 9 月 14 日)
Good afternoon Elaine,Thank you for letting us know how you enjoyed your stay whilst you were with us. All guest reviews get passed onto our teams on a regular basis to help us improve.Kind regards,Reception team

10/10 (非常に良い)

Philippa

2023 年 9 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi Philippa, Thank you for taking the time to leave a reviewKind RegardsReception Team

10/10 (非常に良い)

Colin

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Area was lovely, staff were very friendly and helpful nothing was too much trouble, food choices were very good, portions were more than ample, just a lovely place
2023 年 9 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2023 年 9 月 7 日)
Good Afternoon, Thank you very much for the lovely review. We are so pleased to hear you had an enjoyable stay.We look forward to seeing you back soon!Kind RegardsReception Team

10/10 (非常に良い)

Kenneth

2023 年 9 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2023 年 9 月 8 日)
Thank you for your great score! Kind regards

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Reception teamからの返信 (投稿日 : 2023 年 9 月 2 日)
Hello Anthony, Thank you for your score! We hope to welcome you back to the hotel again soon.Kind regards

10/10 (非常に良い)

Kathryn

2023 年 8 月に 1 泊滞在
James Harper からの返信 (投稿日 : 2023 年 9 月 1 日)
Hi,Fantastic review, Thank you!we look forward to welcoming you back.

2/10 (非常に不満)

Ruth

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Reception teamからの返信 (投稿日 : 2023 年 8 月 31 日)
Good Morning,I am very sorry to hear that you did not enjoy your stay at our Hotel.You can contact the General Manager to discuss this further.Kind regards,