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OYO ホテル ホーリー スプリング ミシシッピの口コミ

2.5 out of 5
OYO ホテル ホーリー スプリング ミシシッピ
360 Martin Luther King Jr Dr, Holly Springs, MS

口コミ

5.0
評価 10 - 73 件の口コミ中 10 件が非常に良い" "
評価 8 - 73 件の口コミ中 14 件が良い" "
評価 6 - 73 件の口コミ中 9 件が普通" "
評価 4 - 73 件の口コミ中 8 件が不満" "
評価 2 - 73 件の口コミ中 32 件が非常に不満" "

4.8/10

清潔度

6.6/10

スタッフとサービス

5.4/10

設備とサービス

4.2/10

施設のコンディションと設備

4.2/10

環境への配慮

口コミ

2/10 (非常に不満)

James

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was very outdated the bathroom was small
2023 年 12 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2024 年 5 月 6 日)
Hi, James! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 (非常に不満)

Kerri

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Ammyからの返信 (投稿日 : 2024 年 5 月 6 日)
Hi, Kerri! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 (非常に不満)

Chelsea

2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Mark

2023 年 8 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2024 年 5 月 6 日)
Apologies for the problems you had faced, Mark! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 (非常に不満)

Lee

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Scary
This place looked so bad from the outside that I did not date register. I have a high tolerance for budget accomodations, but this easy too much for me.
2023 年 8 月に 1 泊滞在
Barbaraからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi, Lee! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

8/10 (良い)

Joanne

2023 年 7 月に 1 泊滞在
Evaからの返信 (投稿日 : 2023 年 7 月 20 日)
Thanks for taking out your valuable time to rate us, Joanne! We will work even harder to make your stay a memorable one :) Regards, Eva

2/10 (非常に不満)

Grant

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Scared Shitless
This is the biggest and scary hotel that I've ever tried to stay at. OYO should take their name off the place. In a bad neighborhood. I think i saw a drug deal going down. There were only two cars in the place. It looked like a place where people just
2023 年 5 月に 1 泊滞在
Lisaからの返信 (投稿日 : 2023 年 6 月 3 日)
Hi, Grant! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 (非常に不満)

Ali

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Never made it even into the hotel. Was dark and looked run down. Random people wondering around the parking lot.
2023 年 5 月に 1 泊滞在
Barbaraからの返信 (投稿日 : 2023 年 5 月 24 日)
Hi, Ali! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

4/10 (不満)

Cynthia

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Older property which I don’t usually mind as long as it’s clean. It was. Needs a lot of TLC Guests were loud and hanging around outside very late at night. Several people right outside of my door. This morning a guest laid on the horn as they drove off the property. No one available to check in guests when I arrived. Staff was friendly and kind once they arrived.
2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Levar

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Just noti a place i want too go back too
2023 年 4 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2023 年 5 月 4 日)
Hi, Levar! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 (非常に不満)

Oscar

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible place to stay
2023 年 2 月に 7 泊滞在
Avaからの返信 (投稿日 : 2023 年 3 月 2 日)
Hi, Oscar! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 (非常に不満)

Kevin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There were no employees. The lobby was locked. The number listed to call was inoperable. There were drunks in the parking lot. I left.
2023 年 2 月に 1 泊滞在
Evaからの返信 (投稿日 : 2023 年 2 月 20 日)
Hi, Kevin! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

4/10 (不満)

millard

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Units in bad disrepair not clean sheets are not clean Needs a lot of work some units no working bathrooms
2023 年 1 月に 3 泊滞在
Ammyからの返信 (投稿日 : 2023 年 1 月 26 日)
Hi, Millard! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

4/10 (不満)

Ashley

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Unhappy momma
Got to check in but no one was at the counter. Waited in the cold for 15-20 minutes for someone to show up. When he finally got there he didn't seem to know what was going on since I'd booked online. Finally get to the room and a guy comes up before I even get out of my car. First asks for a cigarette. Then asks for a dollar. Neither of which I had. The proceeds to ask me if "my man is somewhere around" and if I need help unloading my car. Of course I declined and felt very uncomfortable. He left and when I opened the door to this room I was not pleased. Tiles by the entry we're broken. It smelled, the bathroom light didn't work and it looked as though someone had used and clogged the toilet and left it there. I have my 3year old with me. Nothing felt safe about this and it felt so disgusting I'd rather go dumpster diving. We turned around and went back asking for a refund, which I'm still waiting on. Just really not happy with how this whole thing went down. I know it was a cheap place, but come on. Broken and unsafe is never okay no matter the price of a room.
2022 年 12 月に 1 泊滞在
Evaからの返信 (投稿日 : 2023 年 1 月 4 日)
We are sorry to disappoint you, Ashley! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

4/10 (不満)

Daryl

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 10 月に 2 泊滞在
kからの返信 (投稿日 : 2022 年 10 月 20 日)
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Kate

2/10 (非常に不満)

Melissa

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
after driving there was told there had been a water pipe break and no rooms. coincided with ox ord game and race. they said they had tried to contact expedia but could not get through. the property was not in a good condition but they were working on it
2022 年 9 月に 1 泊滞在
katからの返信 (投稿日 : 2022 年 10 月 20 日)
We never expect any of our guests to face this kind of problem. Since understand the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kate

2/10 (非常に不満)

Ashley

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在
Terryからの返信 (投稿日 : 2022 年 9 月 26 日)
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 (非常に不満)

David

出張, カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Could not even stay there had to go to another motel
2022 年 9 月に 1 泊滞在
kaからの返信 (投稿日 : 2022 年 10 月 20 日)
We are sorry the stay turned out to be average. We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Kate

10/10 (非常に良い)

Joseph

良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Room furnishings are nice and comfortable, clean with no bugs. The grounds are not being maintained: broken concrete everywhere, iron work needs extensive sand blasting and painting. No landscaping.
2022 年 9 月に 2 泊滞在
Arthurからの返信 (投稿日 : 2022 年 9 月 6 日)
It seems that you are not completely satisfied with our services! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Arthur

8/10 (良い)

RASAQ、memphis

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property provides modest comfort in view of the low tariff. The manager in charge is very friendly with excellent personality. I enjoyed my stay and will always come back.
2022 年 8 月に 2 泊滞在
Ammyからの返信 (投稿日 : 2022 年 9 月 6 日)
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

2/10 (非常に不満)

Linda

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst place ever to stay
I didn't stay there tried to call no ne would answer. Went to hotel no one was there doors was locked. The place was run down. Please call me abot the situation. Want my money back.
2022 年 8 月に 1 泊滞在

8/10 (良い)

Corey、Lewisville

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property was ok. Guest services was excellent, very accommodating, they went above and beyond
2022 年 7 月に 2 泊滞在
janeからの返信 (投稿日 : 2022 年 7 月 24 日)
Thanks for rating us, Corey! Your review made our day. We hope to delight you with our services. Regards, Jane!

8/10 (良い)

Corey、Lewisville

出張
良かった点 : 清潔度、スタッフとサービス
It’s ok if you need somewhere to crash, stayed three nights, room was clean, bed was comfy. Staff is amazing.
2022 年 7 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2022 年 7 月 23 日)
Hi, Corey! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 (非常に不満)

ashley

2022 年 6 月に 1 泊滞在

6/10 (普通)

Roger

ペット同伴の旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I appreciate whoever might be trying to rehabilitate this facility but it's going to take a monumental effort on OYO's part to help them. I have stayed in places which looked better and safer on the outside in developing countries (Honduras, Uruguay, etc.) than this. Nevertheless, the room was clean, the bed was bug free, the bathroom was in working order. But: the a.c. unit was either badly in need of a filter change or coolant; the television remote was not working, and the curtains were coming apart on one side. I was intentionally going cheap because my wife was at her college reunion and I was alone but I was taken back by conditions.
2022 年 6 月に 1 泊滞在
Simonからの返信 (投稿日 : 2022 年 6 月 23 日)
Hi, Roger! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

8/10 (良い)

Tammy

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
OYO Hotel
Everything was good. It was a quit place office and the help were all friendly and willing to help you or answer any question you had
2022 年 5 月に 1 泊滞在
Simonからの返信 (投稿日 : 2022 年 6 月 29 日)
Hi, Tammy! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Simon

8/10 (良い)

LUTHER

出張
良かった点 : スタッフとサービス
2022 年 5 月に 1 泊滞在
Janeからの返信 (投稿日 : 2022 年 5 月 19 日)
We appreciate your positive rating, Luther! We do take pride to serve our guests an amazing experience. Regards, Jane!

2/10 (非常に不満)

Donald

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
STAY AWAY FROM HERE
I'M NOT SURE YOU WOULD LIKE WHAT I HAVE TO SAY. THAT WAS ONE OF THE WORST STAYS EVER. THE FRONT OFFICE WAS RARELY THERE TO HANDLE ANYTHING. THERE IS MOLD IN THE BATHROOM. THE PICTURES ON THE WEBSITE LOOK NOTHING AT ALL LIKE THE HOTEL. IT IS A RUNDOWN PIECE OF JUNK THAT NEEDS TO BE DEMOLISHED AND REDONE INTO SOMETHING THAT IS WORTH STAYING IN. APPEARENTLY NO ONE FROM YOUR COORPORATE OFFICE HAS BEEN TO THIS SITE. WE DID NOT GET ANY CLEAN LINEN EXECPT FOR THE DAY WE ARRIVED. HE GAVE US PHONE NUMBERS TO CALL IF THERE WERE ANY ISSUES, BUT NEVER ANSWERED THE PHONE. THERE IS A POLE DOWN IN THE PARKING LOT, A SAFETY HAZZARD THAT LOOKS LIKE ITS BEEN THERE FOR AWHILE. VERY DISAPPOINTED. SHOULD HAVE CHECKED OUT THE NEXT DAY, BUT WAS COMMITTED TO THE LOW COST. NOW I UNDERSTAND WHY... I WOULD NEVER RECCOMEND GOING TO THAT HOTEL... EVER....
2022 年 3 月に 7 泊滞在
Tomからの返信 (投稿日 : 2022 年 3 月 30 日)
Something like this should not have happened, Donald, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Tom

8/10 (良い)

peter

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Better than it looked at first glance
an old hotel in need of updating but it was clean, warm, comfortable, and safe. Priced appropriately. I could not find any disposable cups, though.
2022 年 3 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2022 年 3 月 17 日)
Hi, Peter! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Nanny

8/10 (良い)

NOE

2022 年 3 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
OYO = Omg Yet Overpriced. A Dump. A Sh*~ Shack.
OYO hould be for Omg! Yet Overpriced! Maybe the worst place I've stayed in 45 years of traveling. Potholes in front, lous weirdos drivi g around in back all night. Bow code condition: electric switcjes missing covers, toilet with wrong size cover, meager pillows. A scam of a shambling shack like dump. Nice guy Raj checked me in. 48 dollar room became 80 after undisclosed pet fee and tax. Horrible.
2021 年 10 月に 1 泊滞在
Janeからの返信 (投稿日 : 2021 年 11 月 3 日)
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

4/10 (不満)

B Howard

気になった点 : 清潔度
Was ok but had a half burned cigarette on window seal an out dated badly
2021 年 9 月に 1 泊滞在
Ammyからの返信 (投稿日 : 2021 年 9 月 21 日)
Hi, Howard! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 (非常に不満)

Karen

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 9 月に 1 泊滞在
Janeからの返信 (投稿日 : 2021 年 9 月 14 日)
Hi, Karen! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
When you see this name RUN
It was the worst, run down, hole in the wall ever!!!!! The bathroom was nasty and everything was broken. I have never seen anything like this in my life!!! I generally trust Hotels.com for their reviews but after this trip I will be using another site!!!
2021 年 9 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 9 月 13 日)
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

4/10 (不満)

Vicki

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Only had a knob lock on the door. The chairs and curtain had duct tape on them. The bathroom had a leak and the floor was wet. The bathroom sink was held up by some metal/wood legs. The shower was atrocious. I couldn’t even take a shower before leaving. The tv was lower than the bed so it was hard to watch
2021 年 7 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 9 月 17 日)
Hi, Vicki! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 (非常に不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The manager was super nice and a great friendly guy. But honestly staying here i felt like i stepped into a 3rd world country hotel (which ive seen and exlerienced). It honestly was the kind of place you felt unsafe in, where you expected bed bugs (i never slept in the covers). The bathroom was dirty and small and the shower room even worse.
2021 年 7 月に 1 泊滞在
Markからの返信 (投稿日 : 2021 年 7 月 24 日)
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Mark

2/10 (非常に不満)

David

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotels.com wouldn't answer the phone, for 3 hours.
Tried to cancel immediately after booking, on hold with Travelocity for 2 hours and call got dropped. Called hotel, but wouldn't cancel unless through hotels.com. called hotels.com and was on hold for an hour before connecting thru chat. He called hotel but they refused to cancel since after 6, but didn’t book till after 6. Hotel charged me a over $100 to take 2 phone calls. Hotels.com did not help, and never answered the phone, 3 hours on hold.
2021 年 5 月に 1 泊滞在
Gabiからの返信 (投稿日 : 2021 年 5 月 21 日)
Sorry for the unpleasant experience you had with us, David! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!

6/10 (普通)

Angel

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2021 年 5 月に 1 泊滞在
Gabiからの返信 (投稿日 : 2021 年 5 月 15 日)
Hi, Angel! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

6/10 (普通)

宿泊されたお客様

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The price should have been a red flag that you get what you pay for. Very run down and I’m not sure how or why this property hasn’t been condemned or closed down.
2021 年 5 月に 1 泊滞在
Cheshtaからの返信 (投稿日 : 2021 年 5 月 4 日)
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Jacob

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Oyo
Manager and staff are amazing and very polite
2021 年 4 月に 1 泊滞在
Leoからの返信 (投稿日 : 2021 年 4 月 21 日)
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Alex

2/10 (非常に不満)

John

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bad hotel
This was the worst hotel I have ever seen. Bathroom was bad, carpet smelled. Scared to sleep in bed, used my own linens. Overall bad stay.
2021 年 4 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
This property should not be allowed to host Expedia people stay. It was not livable, one channel, no TP until we went to get it, one towel. If that was not bad enough we were awoken at 1am until 5 am to a couple screaming at each other outside our door. No police were called, this seemed to be the norm, if you have a choice, any other choice, take it....I would sleep in my car b fire staying there. It states no refunds well No kidding it was horrifically bad
2021 年 4 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2021 年 4 月 14 日)
We are extremely sorry to know this, Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Bella!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 3 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2021 年 3 月 21 日)
Hi, thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, James

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 設備とサービス、施設のコンディションと設備
Stayed 2/14/2021 just for a few hours due to my water froze at my house and really just wanted to take a shower. The room was freezing, dark, gross looking. The bed was nasty looking. It had the OLDER probably 90’s maybe 32 inch tv and all the cable wires were disconnected and unplugged. I spent like 10 mins hooking everything up to even make the tv work. I was there only a few hours it was snowing bad. Just wanted to get a shower and leave. Next time I’ll just go to a truck stop that place is nasty and I wouldn’t recommend it to anyone. The guy running the place was nice but beyond that the place severely needs renovated.
2021 年 2 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2021 年 2 月 17 日)
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Mike

6/10 (普通)

Juliette

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
2021 年 2 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2021 年 2 月 11 日)
Hi, Juliette! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Bella!

2/10 (非常に不満)

Stephanie、Gibson

出張, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This hotel is the filthiest place I have ever stayed but it was so late and I was traveling with two dogs I didn’t have much choice . They also charged me 50 dollars extra for my dogs but would only take cash. Horrible stay away!!!
2020 年 12 月に 1 泊滞在
Leoからの返信 (投稿日 : 2020 年 12 月 9 日)
Hi, Stephanie! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Barbara

4/10 (不満)

Lara

良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Take your chances
Take your chances. The cost of the room was inexpensive so that was good & I suppose I got what I paid for. The hotel is supposedly undergoing renovation but my room hadn’t seen much updates yet. The wood baseboards were wet & rotting & I don’t think the heat or AC worked, good thing it was October. Bathroom was buggy & dripping water. Good thing it looks as if the sheets were clean as I was in that room less than 8 hours & just to sleep. If the room hadn’t been nonrefundable & if there had been another option in the area, I would have found it.
2020 年 10 月に 1 泊滞在
Leoからの返信 (投稿日 : 2020 年 10 月 20 日)
Sorry for the trouble caused, Lara! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

10/10 (非常に良い)

Chakissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 2 泊滞在
Bellaからの返信 (投稿日 : 2020 年 10 月 5 日)
Thank you so much for the positive rating, Chakissa! Hope to serve you soon with an amazing stay. Regards, Bella!

6/10 (普通)

Chakissa

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2020 年 9 月に 1 泊滞在
Christinaからの返信 (投稿日 : 2020 年 10 月 2 日)
Hi, Chakissa! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Other hotel look is exactly what you would expect for the price. However the couple that I assume own it are very kind and accommodating. You can tell the room was clean and they were truly trying to get people to stay that come through the area.
2020 年 9 月に 1 泊滞在
Marieからの返信 (投稿日 : 2020 年 9 月 21 日)
We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Marie!